Presenter: Leonie Schwede, Training Delivery Manager, ForgeRock
Corporate•L&D effectiveness•Metrics That Matter•Webinar•
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The information we collect from you may be used to respond to a request for more information, personalize your experience, improve our website and customer service, and send you periodic emails such as newsletters, company news and related product information. All such email communications from Explorance will offer the option to opt-out of any similar notifications.
The primary basis is known as “legitimate interests”, that is, we have a good and fair reason to use your data and we do so in ways which do not infringe on your rights and interests. The second basis is to support our contractual obligations with our customers.
We use world-class software systems to securely store all information collected from our website and other sources related to sales and marketing. As well, Explorance has several internal data security policies and programs, including a direct marketing policy, an information security and data protection policy, a breach notification policy, and a company-wide security awareness training program. These policies are reviewed on a regular basis by our data protection governance team.
No information collected through our website is sold to or shared for use by third parties. Information collected on our website is stored in secure systems and is accessed only by authorized personnel. However, we may release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety.
In addition to the right to know how your data is used and who it is shared with (which is covered above), your rights include the right to know what personal information we have collected, the right to receive a copy of that data, the right to make corrections, and to request that it be deleted. For all such requests, please contact your account manager or send an email to firstname.lastname@example.org. We will be happy to address any concerns you have and assist in any way we can.
The set of personally identifiable information is defined by our customers (aka “controllers”), and is typically demographic data associated with the recipients of evaluations and surveys provided by our products.
Additionally, we collect and store certain types of information through passive collection tools, such as cookies and encrypted authentication tokens. Cookies are small text files placed on your computer which our products can retrieve later. If analytics are enabled, additional information may be collected such as fillout channel, type of browser and device, IP address, and operating system. Our products provide the option to use third-party analytics tools such as Google Analytics.
The information is processed as requested by the customer, which is typically reporting results from evaluations and surveys. Cookies and analytics data help us understand how you use our products, so that we can improve your user experience.
We process the data at the request of our customers, under contractual obligations which comply with local legislation.
End-user access control is typically implemented via the customer’s authentication service. Our Blue hosted data center, based in Canada, is SOC 2 Type 2 certified, and Bluepulse, BlueX and MTM leverages Microsoft’s Azure regional data centers. Data transfers use secure ftp and https. As well, Explorance has several internal data security policies and programs, including an information security and data protection policy, a breach notification policy, and a company-wide security awareness training program. These policies are reviewed on a regular basis by our data protection governance team.
No information collected through our products is shared with third parties without the explicit consent of an authorized customer representative.
It is the responsibility of the customer to inform their end-users of their rights and to uphold those rights. That being said, Explorance’s products and services will support you in every way possible.
Explorance is committed to a world-class standard of information security and will update its policies and products as global regulations evolve.
For further information, or to submit a complaint or request, please send an email to email@example.com.