From Zero to Storytelling – How St James’s Place Uses Learner Feedback to Drive Their Digital Transformation

How St James’s Place Leveraged Explorance Metrics That Matter to Create an Award-winning L&D Program

In late 2020, St James’s Place (SJP) sought to find a way to demonstrate the value of its L&D programs to the organization as a whole. Their journey started by implementing Explorance Metrics that Matter as a scalable way to collect meaningful feedback on the application and impact of their work.

Fast forward to 2023, SJP won the gold award for People Development Program of the Year in the Private Sector, and the silver award for their Digital Learning Transformation. Neither of these awards would have been possible without the L&D strategy they have put in place that puts measurement at the heart of design, delivery, and refinement. Join Peter Clarke, Head of Learning Performance & Innovation at SJP, and Stephanie Johnson, Manager of Consulting Delivery at Explorance, as they discuss the SJP journey from Zero to Storytelling and share tips on how other companies can accomplish the same feat.


Peter Clarke, Head of Learning Performance & Innovation at SJP

Peter works at SJP as Head of Learning Performance and Innovation, responsible for examining the impact of learning at a personal, team, and organisational level. He works across the learning cycle, ensuring that measurement and evaluation are embedded from design discussions to delivery, refinement, and ultimately sustainable impact. In the 18 years prior to joining SJP, Peter worked as a business psychologist, consulting with organisations on all matters of assessment, selection, and development.

Stephanie Johnson, Manager of Consulting Delivery at Explorance

Stephanie is the Manager of Consulting Delivery at Explorance. She is passionate about assisting and educating clients on the benefits of using people’s data for decision-making and the value that it brings. She works with many clients on developing learning measurement strategies that allow them to increase effectiveness, impact the overall business, and improve the employee experience. Prior to working at Explorance, Stephanie worked at BP where she managed the global learning impact measurement strategy by coaching leaders and teams on how to improve the impact of their learning programs, worked to drive a measurement culture that used data to make decisions and simplified global reporting across multiple talent and learning platforms.

About St James’s Place

St. James’s Place is a renowned FTSE 100 financial services company with a rich history of providing bespoke wealth management and financial planning solutions to its clients. Founded in 1991 and trading since 1992, SJP has amassed a wealth of expertise and experience in the industry. As a customer-focused organization, SJP is committed to offering an extensive range of wealth management services that cater to the diverse needs of individuals, trustees, and businesses. These include, but are not limited to, retirement planning, banking and mortgages, investment planning, financial planning for business owners, and tax planning. SJP’s passion for excellence and dedication to client satisfaction has made it a trusted partner for many investors. To learn more about St. James’s Place and how it can help you achieve your financial goals, visit sjp.co.uk.

Employee insight solutionsL&D effectivenessLearning and developmentLearning measurementMetrics That MatterPeople insight solutions

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