What Sets Explorance Apart?
It’s a big question, to be sure, but we think the answer rests with our unparalleled services and support options. Explorance is the one company that can deliver the technology, knowledge, and service in whatever capacity you need. We don’t just offer solutions and see you on your way. We go deeper than that. We will partner with you every step of the way to put you on the road to success.
We can provide a proven methodology if that’s what you need. We can also develop custom frameworks if you need a specific solution. Perhaps you need something even more, and that’s where our consulting services can work with you to develop further strategies. Whatever level of depth you’re looking for, we will be right there with you to ensure successful implementation and create real-world success.
Each customer is assigned a customer success manager (CSM) who will accompany you along your journey. Our CSMs will partner with you to maximize the value of your organization’s investment in Explorance’s products and solutions by establishing success plans tailored to meet your objectives. At the same time, our global customer support team will provide exceptional product support with a smile.
Learning isn’t a one-time deal. That’s why our model provides access to resources as you need them throughout our partnership, so you aren’t left out in the cold. Explorance’s community engagement and learning center (CELC) supports our customers in their journey to become autonomous experts in using our products and methodologies. Through a comprehensive on-demand knowledge base, training and expert certification programs, and a vibrant customer community, CELC supports mutual learning and knowledge sharing.
If you’re looking for more than just software, we offer our collective experience from the many years we’ve helped organizations and institutions succeed. The professional service and the deployment and integration teams use their deep product expertise to ensure that implementation, integration, and managed service projects exceed your expectations. We’ve deliberately kept these important functions in-house so you can be confident that you’re working with experienced project managers who know our products inside and out.
Products aren’t everything and we recognize that. They can be useful tools to getting the job done but sometimes you may need some additional guidance. Our consultants have deep expertise in strategy development, analytics and insight mining, and broad-scale change management support. Our team includes former practitioners who have walked in your shoes and coached organizations of every size to reach their journey analytics goals.
Start your journey to success with custom services and support