Engaging the Student Voice in Our ‘New Normal’

How are universities planning to capture, and act upon, feedback from students in 2020-21?

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What’s in the eBook?

In this eBook, we hear from senior university leaders based in the UK, USA, United Arab Emirates, Lebanon, South Africa, Luxembourg, and Switzerland about their approaches to engaging the student voice in our ‘new normal’.


The unprecedented challenges around Covid-19 have led to major disruption for the Higher Education sector worldwide. The initial shift to online teaching from March 2020 raised serious questions around how the student voice can be captured effectively (for module evaluation and beyond), especially given the sector’s reliance on traditional approaches. With the majority of universities subsequently advocating blended approaches to teaching and learning for the 2020-21 academic year, they have spent the summer reflecting on their responses to Covid-19 and developing plans for engaging students.

 

However, with coronavirus outbreaks hitting campuses in Autumn 2020 and some universities being forced to pull face-to-face teaching already, it is clear that the sector is in for a bumpy ride. For many, this brings obvious challenges in terms of student satisfaction and engagement. Whatever the delivery mode, institutions need to ensure quality of provision and that this is continually informed by the student voice. How feedback from students about their teaching and learning experience (and wider student experience) is captured – and quickly given the fast-paced environment – during this academic year, is going to be critical to institutional performance and longer-term strategy.


Course evaluationsHigher educationStudent Journey Analytics

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