Montreal, Canada – October 24, 2016 – Following a customized demo that utilized their data, Finkelstein & Partners, LLP has selected Blue as their comprehensive survey system to collect customer feedback and suggestions on how to improve.
“As a consumer law firm it is crucial to understand how our clients feel about us and the services we provide through the live cycle of their case. Due to this need, a comprehensive survey process was built and operated with many manual touch points. The deployed solution handled the survey part well, but lacked any automation. The cumbersome and manual process did not allow us to run batches of surveys more than once per week. In the case where a client was unhappy with a situation or service, we did not know about it right away.” – Franz Kistner, CTO, Finkelstein & Partners, LLP
An enterprise–class survey creation and management system, Blue enables the firm to schedule and launch surveys automatically based on dates or any trigger criteria. As a multi-firm organization, Finkelstein can customize forms to reflect the branding and messaging of a particular team. System administrators can send automatic and personalized invitations to clients, adding a human touch to the process. Clients can access surveys from any web-enable device which will help drive engagement and participation.
Completely flexible, Blue offers Finkelstein & Partners advanced reporting and analytics for organizational improvement. “Blue consumes our data sources on an automated schedule and provides us with the ability to distribute survey results based on custom conditions to the right people in our organization,” Kistner continues. Reports can be tailored for any level of the firm and customized using charts, tables, and graphs for easy analysis. Decision makers can also create aggregate or comparative reports based on demographic data to identify areas for improvement.
Headquartered in Newburgh, NY, Finkelstein & Partners, LLP has been successfully winning serious injury cases for more than 50 years. Offices are located throughout New York and New Jersey and services include: Personal Injury, Social Security Disability Benefits, Workers’ Compensation, Veterans Services, and a complete range of personal legal documents and letters. The firm’s Commit to Quit Distracted Driving program highlights the serious dangers of distracted driving. To learn more, visit the firm’s website at www.lawampm.com or call 1-800-Lawampm / 1-800-529-2676
Chanel M. Sutherland
Marketing Content Specialist, eXplorance