Looking to enhance how they track and prove the ROI of learning, Crowe LLP recently conducted a pilot project with Metrics That Matter. Their Learning and Development (L&D) team had recently shifted from only tracking volume metrics to including actual behavioral changes on the job.
Bob Wagner, Learning Program Leader at Crowe LLP, shared his team’s findings from the pilot as part of a webinar with other Udemy for Business customers. Also, he shared highlights from the webinar and responses to some follow-up questions. Wagner summarizes the webinar presentation in an article published on the Udemy for Business website.