Explorance Customer Support: Helping You Succeed At Every Level

Explorance’s Support team members partner closely with Account Managers to ensure that you accomplish the most important goals.

Personalized Customer Support That’s Always There for You

Why is unresponsive customer service still a thing? All it delivers is an endless cycles of generic responses and long wait times, leaving you in the cold when you’re looking for answers to important questions.

Explorance has built a Customer Support team that takes a proactive, empathetic, solutions-driven approach to every client interaction. Your success is always our biggest priority, and we’re here for you every step of the way.

What You Get as an Explorance Customer

When you partner with Explorance, you benefit from a process that prioritizes:

Added value for your workflow

Ensure you’re getting the most out of your Explorance solution with in-depth advice on new feature enhancements and how to streamline projects for quicker execution.

Best practice guidance

With over two decades of experience working with organizations worldwide, Explorance CSMs are here to elevate your experience with proven best practices.

Customized success planning

Get a success strategy tailored to your organization’s objectives, deadlines, and resource reality to prioritize and execute initiatives that matter most to you.

End user product roadmap input

Participate in community activities that help shape the future of Explorance’s product suite and make your voice heard on the product development side.

A global team of experts

Explorance’s CSMs serve many countries and time zones, answering your questions promptly and professionally to resolve issues proactively.

Explorance Education Services

Explorance customers are more than system administrators—they’re lifelong learners who fuel a community of like-minded professionals. We offer various education services to support your journey and help you grow in your career.

Explorance Professional Services

When you work with our Professional Services team, solution personalization and implementation is a straightforward, unfussy process. With an emphasis on teamwork and agility, Explorance is there to minimize the stress or discomfort that can come with new software adoption.

Professional services include:

The Deployment and Integration Services team works with Professional Services and Customer Support managers to connect your Explorance solution with third-party systems and ensure a seamless user experience.

• Application migration services
• Dedicated project management
• Implementation services
• Installation, configuration, and testing
• System integration services
• Managed services