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MLY

Explorance MLY: AI-powered Qualitative Analysis That Turns Feedback Into Insights

Explorance MLY (mi-lee) uses purpose-built, industry-leading AI technology to empower organizations and their leaders with a deeper understanding of student or employee needs and expectations. By turning those data points into powerful insights, MLY helps realize everyone’s potential.

MLY

Explorance MLY: AI-powered Qualitative Analysis That Turns Feedback Into Insights

Explorance MLY (mi-lee) uses purpose-built, industry-leading AI technology to empower organizations and their leaders with a deeper understanding of student or employee needs and expectations. By turning those data points into powerful insights, MLY helps realize everyone’s potential.

MLY

Next-Gen AI You Can Trust

500K+

500K+

Alerts Highlighted

30M+

30M+

Comment Insights Generated

5M+

5M+

Recommendations Provided

Organizations Worldwide Trust Explorance

Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance
Organizations Worldwide Trust Explorance

What is Explorance MLY?

Explorance MLY is the leading AI-powered solution for turning qualitative feedback into actionable insights. With specific machine learning models built specifically for Higher Education, Human Resources (HR), and Learning & Development (L&D), MLY provides sentiment analysis, crowdsourced recommendations, and alerts on sensitive matters—all with unparalleled speed and accuracy.

What is Explorance MLY?
Solutions

In-depth Insights for Data-driven Decision-making

Each MLY model is constructed to analyze feedback within its practice, providing decision-makers with tailored insights that drive meaningful improvement. Each model contains hundreds of topics related to the student or employee experience, generating powerful insights organizations can confidently act on.

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Employee Experience Intelligence

Gain comprehensive insights into over 700 topics and improve employee engagement and satisfaction.

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Student Experience Intelligence

Assess student feedback across your institution with an in-depth look into over 900 topics about the student experience.

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Employee Learning Intelligence

Ensure continuous improvement in your learning programs by analyzing over 300 topics about learning and development.

Solutions

In-depth Insights for Data-driven Decision-making

Each MLY model is constructed to analyze feedback within its practice, providing decision-makers with tailored insights that drive meaningful improvement. Each model contains hundreds of topics related to the student or employee experience, generating powerful insights organizations can confidently act on.

Employee Experience Intelligence

Employee Experience Intelligence

Gain comprehensive insights into over 700 topics and improve employee engagement and satisfaction.

Student Experience Intelligence

Student Experience Intelligence

Assess student feedback across your institution with an in-depth look into over 900 topics about the student experience.

Employee Learning Intelligence

Employee Learning Intelligence

Ensure continuous improvement in your learning programs by analyzing over 300 topics about learning and development.

Turn Sentiment Analysis into Meaningful, Proactive Improvements

Use nuanced sentiment analysis to uncover the emotions behind feedback, helping you identify unmet needs and expectations. Gain a clear view of both positive and negative trends to pinpoint feedback patterns and take decisive action across teams or groups.

Turn Sentiment Analysis into Meaningful, Proactive Improvements

Leverage Crowdsourced Recommendations for Real-Time Improvements

Quickly identify holistic recommendations that guide you to take the right actions to improve employee and student outcomes. Focus resources on high-impact areas and close the feedback loop for immediate results.

Leverage Crowdsourced Recommendations for Real-Time Improvements

Foster a Culture of Safety and Well-being

Identify, prioritize, and act on critical issues before they escalate. Flag and respond to pressing concerns such as discrimination, harm, and inappropriate behavior by automatically redacting sensitive information to promote a positive, secure environment.

Foster a Culture of Safety and Well-being

Act on Decision-grade Insights

Leverage fully customizable dashboards and segment feedback data by demographics through powerful widgets. Seamlessly share and collaborate with key stakeholders to track sentiment, identify top improvement areas, and make informed decisions across your organization.

Act on Decision-grade Insights
You + Explorance = In This Together icon

You + Explorance = In This Together

When you choose Explorance, you get more than an online platform tailored to your organization’s unique needs. You get a trusted, reliable partner intent on spreading positive global change.

You + Explorance = In This Together icon

You + Explorance = In This Together

When you choose Explorance, you get more than an online platform tailored to your organization’s unique needs. You get a trusted, reliable partner intent on spreading positive global change.

Leave No Voice Left Unheard

Collect feedback from any source. Whether it's through traditional surveys and evaluations or the latest review and social media platforms, MLY analyzes data from any channel or language.

Leave No Voice Left Unheard

Spend Less Time Analyzing Results, More Time Acting on Them

Effortlessly upload up to a million comments into MLY and have them analyzed in minutes. Designed to handle large volumes of data, MLY provides fast, scalable insights that enhance performance and experiences across growing teams and organizations.

Spend Less Time Analyzing Results, More Time Acting on Them

Drive Maximum Impact with Expert Consulting

In addition to the platform, Explorance offers consulting services to help you fully realize MLY’s potential for your organization. Experts work with your team to tailor solutions to your specific needs, ensuring maximum impact and success.

Drive Maximum Impact with Expert Consulting

A Human Approach to AI

Explorance believes in human-centric AI. Because of this commitment, MLY’s models are built to enhance human decision-making, not replace it, offering you transparency, accountability, and accuracy throughout the process. With MLY, AI works as a trusted decision-making partner.

A Human Approach to AI
Testimonials

Why Organizations Worldwide Love MLY

Facebook
“Our team's dedication and expertise in harnessing the power of MLY to derive actionable intelligence from unstructured data sets us apart in the field and this is only made possible by the strong partnership between Explorance and University of Newcastle.​”
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Meagan Morrissey
Manager, Student and Staff Insights Strategy, Planning, and Performance
"Internally, we’re challenged to use AI whenever we can, wherever we can. The big selling point for us with [Explorance] MLY is that it was trained on a training set of data. It talks about instructors and classes and that made it easy to use; it was very applicable. That was a big deal for us."
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Duane Draper
Senior Product Manager for Training Products
"Organizations are seeking more agile, effective and innovative ways of assessing and responding to employee sentiment to improve employee experience. Providers that primarily support alternative means of collecting and analyzing VoE (such as sentiment, conversations and activities) include Explorance (Blue and MLY).”
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Gartner®, Market Guide for Voice of the Employee Solutions
November 2023
“By leveraging Explorance Blue, OpusVi is able to access invaluable, real-time insights into the engagement enabling us to continually improve and deliver the highest-quality solutions to health systems."
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Kurt Hayes
Chief Product Officer
Case Studies

Discover Explorance MLY Success Stories

Liverpool John Moores University: Analyzing the Student Voice with the Help of AI
Case Study
Liverpool John Moores University: Analyzing the Student Voice with the Help of AI
University of Newcastle: Amplifying the Student Voice with AI-powered Qualitative Analysis
Case Study
University of Newcastle: Amplifying the Student Voice with AI-powered Qualitative Analysis
University of Westminster: Leveraging AI-powered Qualitative Analysis for the NSS and Beyond
Case Study
University of Westminster: Leveraging AI-powered Qualitative Analysis for the NSS and Beyond
FAQ

Explorance MLY FAQs

Any other questions?

Mly FAQ icon

Uploaded comments are only retained for 2 weeks in MLY back-end before deletion, for support and quality assurance purposes only. These comments are stored on Microsoft Azure infrastructure in the U.S.

Your data is your data. Comments uploaded to MLY are not used for any purpose beyond the requested analysis. In addition, customer data is only used in training MLY if the customer has provided written consent.

MLY analyzes qualitative data and summarizes that data into quantitative feedback and insights such as sentiments, alerts, recommendations, and topics. Using Natural Language Processing (NLP), MLY can recognize hidden patterns and correlations in the data, cluster and classify them, and by processing more and more data continuously learn and improve.

Explorance uses a supervised machine learning approach to train MLY. This ensures MLY is only trained with comments that have been formally approved via an in-house blind annotation process. This process has three annotators work independently of one another, where the resulting comment is only approved if all three unanimously agree upon the interpretation.

MLY’s primary strengths are its specialized categorization and actionable insights. Built to understand the student and employee experience, the analysis results in more targeted and relevant insights with themes and terminology specific to the topic. Additionally, MLY enables the actionability of the insights through its Recommendations and Alerts models, providing a starting point for the most critical themes that arise from the data.

Feedback sources you can have analyzed by MLY include engagement surveys, course evaluations, performance reviews, experience surveys, peer reviews, program evaluations, social media, review websites, discussions forums, and much more.

During an analysis, each comment is given an alert score between 0 and 100. That score is compared to the threshold set for the alert scores, and any scores that are equal to or above the threshold will be displayed as an alert in the results. The default threshold is set at 50 but can be adjusted higher or lower to match your organization's policies, tolerance or culture concerning what comments should be reviewed for potential follow-up.

Multiple glossaries can be created to accommodate the use of specialized acronyms or abbreviations in different departments, faculties, locations, etc. and then applied to those comments.

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