Customer Success

Customer value + customer experience = customer success

Adding a Personal Touch

Our Customer Success Managers (CSMs) partner closely with our account management to ensure that you reach the business and technical outcomes that are most important to you and your organization.

Driving Value

Our number one focus is ensuring that you are receiving maximum value from our solutions. This means pointing out new enhancements that you haven’t explored yet and offering advice on new or streamlined ways to get things done.

Best Practice Guidance

We use our experience to make your experience with our products the best it can be. CSMs have worked with a variety of organizations using Explorance platforms and can provide advice based on what they know work well for others.

Planning for Your Success

Success plans document your objectives along with deadlines and success criteria, so we know we’re focused on the things that matter most to you. Your CSM and account manager will review these with you regularly to ensure alignment with your business priorities.

Global Support Team

Explorance product experts will address your questions in a timely and professional manner to ensure we’re solving any problems that may arise the first time.

How can we help you?

  • Guidance and advice at your fingertips

  • Accelerate your time to value

  • Your voice into our product roadmap

  • Custom success planning

  • Partnership mentality

  • Invested in your professional success

Achieve the business and technical outcomes you want.

Stay connected
with the latest products, services, and industry news.