Vision

Realizing the full potential of every single person across their journey of learning, development, growth and productivity in life.

Explore open positions

We encourage innovation

Explorers know that they can come to work and be entrepreneurial
and that the company will do whatever it takes to help them meet
their goals.

We don’t think ‘outside of the box’ because
to us there is no box!

Instead we strive to create an environment that nurtures and
preserves the innovator spirit that brought Explorance into being.

Our employees make us
a great workplace

For the past eight years Explorance has been named one of the Best Workplaces™ in Canada by the Great Place to Work® Institute. This award is based on two criteria: feedback from a random selection of employees and an in-depth review of our culture. Explorance remains highly ranked by employee review website Glassdoor.

    • 2014

      39th
    • 2015

      22nd
    • 2016

      27th
    • 2017

      22nd
    • 2018

      4th
    • 2019

      4th
    • 2020

      2nd
    • 2021

      1st

Our Values

Make sh!t happen Choose to trust

It takes a village, be part of it

Our customers come first Never stop growing

What Explorers have to say

Explorance has met and exceeded all my expectations. I feel the commitment to MTM. Explorance has made sure we feel part of the team and culture. I am most impressed with how quickly and easily we can get things done. I can be better at my job because of the culture of Explorance and the support I have received. I can focus on doing what is right for the client.
Steve Lange
Principal Consultant
My journey at Explorance over the past three years has been rich with experiences that drove me to grow professionally and personally. Explorance is equipped with a great vision and great people - I enjoy coming to work every day and I am enthusiastic about the future of our company.
Sara Alkadri
Senior Consultant, Professional Services
Since my first day at Explorance, I’ve been constantly challenged to think outside the box, encouraged to take calculated risks, and have seen firsthand how the work we do impacts the lives of others.
Nitin Sharma
Director of Product

A culture of free-will

“Today, I am witnessing our culture continue its evolution to support our journey of growth further. I see us going through a natural transformation towards a culture of mutual trust that builds nicely on the notions of free will, flexibility and reciprocity. Moreover, it frames them within an elevated context of autonomy, dependability and responsibility.”
Samer Saab
CEO

Read the full article

Locations

When Explorance first launched in 2003, we were 3 employees in a two and a half room office. Today we have 7 offices in different corners of the globe
and are always looking to expand our clan. If you consider yourself a misfit who enjoys doing the unexpected, then we definitely want to hear from you.

Career opportunities

We are looking for an exceptional Cloud Infrastructure Systems Administrator to join our dynamic team who thrives in a demanding, fast-moving environment.  Reporting to the VP of Cloud and Security, this individual will collaborate closely with the Technical Customer Support team, R&D, Architecture and Product Management, working on developing reference architectures and developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.

What you will do as our new Cloud Infrastructure Systems Administrator:

  • As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability and optimum performance.
  • Manage and establish priorities for analysis, design, development and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations.
  • Design and execute short and long term strategic plans to assure infrastructure capacity attains current and future needs.
  • Define and manage IT Disaster Recovery Strategy for organization.
  • Report and prepare strategies to maintain server infrastructure.
  • Foster a culture of accountability, innovation, and team building.
  • Maintain and improve company standards
  • Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
  • Track our cloud customer SLAs and ensure total conformity to these customer commitments
  • Create and maintain complete and accurate documentation for the purpose of operational audits including security and compliance
  • Determine necessary operations certifications and implement plans for securing and maintaining these certifications
  • Participate in strategic platform and technology decisions, including new technologies, cost-savings strategies, improved process, and unique value features.
  • Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process.

Here’s what you’ll bring to the role

  • In-depth knowledge of Microsoft environments (MS Server, MS SQL, Azure)
  • Experience with virtualization platforms, preferably HyperV 
  • Working knowledge of SANs (Dell, HP)
  • Experience with web application environments, including TCP/IP, SSL/TLS, HTTP, DNS, routing, load balancing, etc.
  • Strong working knowledge of networks, firewall systems, and routing protocols.
  • Proficient with scripting languages such as PowerShell, Bash
  • Hands-on experience with high availability web architecture and technology
  • Experience with configuration management software, version control software and job execution tools, preferably Git and Jenkins
  • Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability or high availability initiatives.
  • Experience with centralized logging services and backup systems
  • Minimum of 12 years of successful in-depth knowledge and experience within the private and public cloud space.
  • know how to adapt to a constantly evolving environment and like to bring forth new ideas.
  • have managed 24×7 operations and are passionate about delivering premiere enterprise-grade cloud and hosted services
  • are experienced in managing hosted operations, with a proven track record
  • have worked on production environment compliance, certifications, and audits including security
  • have a strong knowledge of infrastructure and networking security concepts

Personal Skills

  • Sense of initiative, resourcefulness and autonomy;
  • Great team spirit and able to work effectively across teams within Explorance and with partners to “make it happen”
  • Work efficiently, Organized, Good time management;
  • Be able to work under pressure
  • Ambitious
  • Have excellent communication skills, both verbal and written

Apply for this position

Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can be for our people, our customers, and the community. Our continued success is leading us to evolve our hosted services, including expanding on our Azure footprint to leverage the latest public cloud technologies.

We are looking for an exceptional Cloud System Administrator to join our dynamic team who thrives in a demanding, fast-moving environment. Reporting to the VP of Cloud Services and Security, this individual will collaborate closely with the CloudOps and DBA team, SecOps, Technical Customer Support team, R&D, Architecture, and Product Management, to deploy and manage the reference architectures while continuously developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.

What you will do as our new Cloud System Administrator:

  • As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability, and optimum performance
  • Manage and establish priorities for analysis, design, development, and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations
  • Design and execute short and long-term strategic plans to assure infrastructure capacity attains current and future needs
  • Help define and manage the Disaster Recovery Strategy for the cloud systems
  • Report and prepare strategies to maintain private cloud infrastructure
  • Expand current monitoring or develop new monitoring cadence to provide a more holistic approach (e.g., Site Reliability and Observability)
  • Foster a culture of accountability, innovation, and team building
  • Maintain and improve company standards
  • Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
  • • Track our cloud customer SLAs (Service Level Agreements) and ensure total conformity to these customer commitments
  • Create and maintain complete and accurate documentation for operational audits including security and compliance
  • Determine necessary operations certifications and implement plans for securing and maintaining these certifications
  • Participate in strategic platform and technology decisions, including innovative technologies, cost-savings strategies, improved processes, and unique value features
  • Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process

Here is what you will bring to the role

• In-depth knowledge of Microsoft environments (Microsoft Azure, Microsoft Windows Server)

• Experience with virtualization platforms, preferably Hyper-V

• Experience with data protection software for virtual, physical and cloud infrastructures (i.e: Veeam)

• Working knowledge of Storage Area Networks (SAN)

• Experience with web application environments, including TCP/IP, TLS, HTTP, DNS, routing, load balancing, etc.

• Strong working knowledge of networks, firewall systems, and routing protocols

• Proficient with scripting languages such as PowerShell, Bash

• Hands-on experience with high availability web architecture and technology

• Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability, or high availability initiatives

• Experience with centralized logging services and backup systems

• Minimum of 10 years of successful in-depth knowledge and experience within the private and public cloud space

• know how to adapt to a constantly evolving environment and like to bring forth innovative ideas

• Worked in 24×7 operations and are passionate about delivering premier enterprise-grade cloud and hosted services

• Experienced managing hosted operations, with a proven record of accomplishment

• have worked on production environment compliance, certifications, and audits including security

• Strong knowledge of infrastructure and networking security concepts

PERSONAL SKILLS

• Sense of initiative, resourcefulness, and autonomy

• Great team spirit and ability to work effectively across teams within Explorance and with partners to “make it happen”

• Work efficiently, organized, and good time management

• Able to work under pressure

• Ambitious

• Have excellent communication skills, both verbal and writte

Kindly note that employment is contingent upon receipt of a satisfactory background and reference check

Apply for this position

Explorance is a rapidly growing software company recognized for its uniquely welcoming workplace culture. Currently, we are looking for a Customer Success Manager (CSM) with strong technical skills and a passion for relationship building to join our dynamic and diverse team.

This position is based in Montreal – must be in the office at least two days a week on Mondays and Thursdays.

Job Overview:

Our CSMs are responsible for providing stellar service and helping clients realize the full value of our SaaS based learning analytics software. Through a focus on building strong relationships, CSMs ensure the satisfaction and success of our clients on a day-to day basis.

Successful CSMs are thoughtful communicators with a strong customer orientation and a history of naturally becoming experts in any software they utilise. We use a proactive, resourceful approach to not only answer questions and resolve issues, but to become a trusted partner and exceed client expectations.

What you will do as our new Customer Success Manager:

  • Manage a dedicated portfolio of clients.
  • Be a strategic thinker who connects customer goals with Explorance products.
  • Serve as a technical expert, providing exceptional support by troubleshooting inquiries and sharing best practices as it relates to the Explorance software.
  • Maximize client satisfaction and adoption across product and service lines.
  • Contribute to client retention for assigned accounts through proactive engagement.
  • Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Explorance can meet their needs.
  • Serve as an expert in learning analytics within our Blue and/or Metrics that Matter software platforms.
  • Perform quarterly and annual client reviews for strategic accounts.
  • Perform high level product and service consultations.
  • Perform software trainings, implementations, and oversee software upgrades.
  • Bring intelligent product feedback from clients to the Explorance Product team.
  • Provide client account updates to team members, Sales Executives, and Leadership staff.
  • Independently manage incoming client support tasks and ad-hoc projects.

Key Skills Needed for Success:

  • Empathy and an intrinsic desire to help others.
  • High degree of self-motivation and ability to work independently.
  • Outstanding written and verbal communication; able to communicate effectively with all levels at an organization.
  • Strategic thinker who connects customer goals with Explorance products.
  • Ability to quickly learn complex technology.
  • Strong PowerPoint and presentation skills.
  • Critical thinking, resourcefulness, attention to detail, and problem solving.
  • Proven experience managing projects and meeting deadlines.
  • Time and task management expertise.

Experience & Education Preferred:

  • Bachelor’s degree
  • 2+ years of professional work experience supporting clients and technical problem solving in a SaaS based environment:
    • Customer service or client success management
    • Software implementation, consulting, or subject matter expert
  • Ability to travel up to 20% for onsite customer meetings or team trainings.
  • Higher Education, Enterprise L&D, or Enterprise HR experience is a plus.
  • Microsoft Office, Zendesk, and Salesforce.

Benefits: Competitive benefits based on location (either Canada or US)

Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

Join a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.

Your role as Integration Engineer for the Deployment and Integration services

  • Serve as a single point of contact while effectively and cooperatively providing superior service and problem resolution.
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Perform new implementations, integrations, installations, upgrades, and migrations of existing customer systems
  • Integration with customer IT systems such as SSO, LMS, SIS, HRIS and CRM
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures and continually improve internal processes for maintenance of solutions that are in production
  • Develop and maintain technical knowledgebase for the deployment services department
  • Liaisons with the Professional Services team to ensure all installation and integration are completed on time and to specifications
  • Liaisons with the Customer Support team to ensure we can provide them assistance if needed.
  • Build relationships with the operational and technical department management of key customers

What you need to succeed in that role

  • 3-7 years’ experience in IT related field
  • Exceptional Customer Service focus
  • Experience with authentication solutions (LDAP, CAS, SAML, ADFS)
  • Experience with authentication systems (Azure, ADFS, Shibboleth)
  • Experience working with Microsoft Server 2012/2014/2016/2019, MSSQL 2014,2016,2017 IIS 7.5/IIS 8
  • Experience working with APIs, especially SOAP and REST APIs Relevant technical work experience deploying web applications in IIS server and network administration
  • Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Experience scripting languages (PowerShell)
  • Proactive maintenance on hosting/SaaS infrastructure
  • Strong analytical, problem solving, and decision-making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written, with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative and self-motivated with good interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to quickly learn new technologies and to troubleshoot technical problems
  • Attention to details
  • Passion for helping customers with strong customer service skills
  • Strong English language skills both written and spoken, French an asset

What sets you apart

  • Technical Certifications: Microsoft
  • Experience with various Learning Management Systems (Blackboard, Canvas, Sakai, D2L, Moodle)
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
  • Experience working with SANs
  • Good understanding of HTML, CSS, and XML
  • Other languages a plus

Availability

Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers as may be required.

Benefits to joining our team

  • Group insurance plan
  • Uncapped vacation time
  • RRSP matching up to 6%
  • Monthly STM transportation pass provided to those who wish to work in the office. Bixi pass also provided in summer months.
  • Unlimited mental and physical health resources provided through our telemedicine provider.

Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.

The candidate for this position must be based in Montreal Quebec.

Are you curious to get to know more about our approach and products? Check out our website.

 

 

Joignez-vous à une entreprise avec un siège social situé à Montréal et qui aide des organisations du monde entier à établir un cheminement personnalisé qui favorise un impact et un accomplissement réels pour tous. Explorance offre des solutions innovantes de gestion de l’expérience (XM), car pour nous, chaque expérience compte.

Votre rôle en tant qu’Ingénieur.e pour les services de déploiement et intégration

  • Servir de point de contact tout en fournissant efficacement un service et une résolution de problème supérieurs.
  • Créer des demandes de service et bien documenter les interactions avec les clients et les actions de dépannage du système de gestion des cas du département.
  • Journaliser, prioriser, rechercher et résoudre les demandes et les problèmes complexes des clients avec précision, dans un temps opportun, tout en rencontrant ou en dépassant les accords de niveau de service.
  • Effectuer les nouvelles implémentations, les intégrations, les installations, les mises à jour et les migrations des systèmes actuels des clients,
  • Intégrer les systèmes TI des clients, comme le système de signature unique (SSO), de gestion de l’apprentissage (LMS), et de SIS, ainsi que les logiciels de gestions des ressources humaines (HRIS) et de gestion de la relation client (CRM).
  • Effectuer à l’occasion des tâches de l’assurance de la qualité pour tester les nouveaux logiciels.
  • Suivre les procédures et améliorer continuellement les processus internes pour la maintenance des solutions en production.
  • Développer et maintenir la connaissance technique de base pour les départements de services de déploiement.
  • Collaborer avec l’équipe des services professionnels pour s’assurer que les installations et les intégrations sont complétées à temps et respectent les spécifications.
  • Collaborer avec l’équipe de soutien au client pour s’assurer qu’elle a le support nécessaire au besoin.
  • Entretenir des relations avec la gestion des départements opérationnels et techniques des clients importants.

Ce dont vous avez besoin pour exceller dans ce rôle :

  • Une expérience de 3 à 7 ans dans le domaine informatique.
  • Un « focus » exceptionnel sur le service au client.
  • Une expérience avec les solutions d’authentification (LDAP, CAS, SAML, ADFS)
  • Une expérience avec les systèmes d’authentification (Azure, ADFS, Shibboleth)
  • Une expérience de travail avec Microsoft Server 2012/2014/2016/2019, MSSQL 2014,2016,2017 IIS 7.5/IIS 8
  • Une expérience de travail avec les APIs, en particulier SOAP et REST APIs.
  • Une expérience de travail pertinente en déploiement d’applications Web dans un serveur IIS et en administration de réseau.
  • Une expérience avec l’intégration de système, et une bonne compréhension de l’architecture de produit, des composants d’infrastructure, des bases de données, des systèmes cloud et de la virtualisation.
  • Une expérience avec les langages de script (PowerShell).
  • Une expérience proactive avec la maintenance d’hébergement d’infrastructure et SaaS.
  • Un excellent sens de l’analyse, de la résolution de problème et de la prise de décision.
  • Une expérience de travail avec plusieurs parties prenantes dans un environnement de résolution de problème.
  • D’excellentes compétences de communications orales et écrites, avec une expérience d’interaction avec les clients au rang exécutif.
  • Une capacité à gérer des situations difficiles ou sensibles, avec de la diplomatie et du tact.
  • Un excellent sens de la gestion du temps et des compétences organisationnelles.
  • Un sens de la créativité et de la motivation, ainsi que de bonnes compétences interpersonnelles.
  • Une capacité à travailler seul ou en équipe.
  • Une capacité à apprendre à utiliser les technologies rapidement et à dépanner les problèmes techniques.
  • Une attention aux détails.
  • Une passion pour aider les clients et un excellent sens du service à la clientèle.
  • D’excellentes compétences en anglais à l’écrit et à l’oral. Une connaissance du français est aussi un atout.

Ce qui vous différencie des autres

  • Une certification technique : Microsoft
  • Une expérience avec plusieurs systèmes de gestion de l’apprentissage (Blackboard, Canvas, Sakai, D2L, Moodle)
  • Une connaissance/expérience de travail avec la suite cloud comme Microsoft Azure ou AWS.
  • Une expérience pratique avec les réseaux SANs.
  • Une bonne compréhension de HTML, CSS, et XML.
  • Une connaissance d’une autre langue est appréciée.

Disponibilités

Vous devez être en fonction de travailler parfois en dehors des heures habituelles de travail (ex. soirées, nuits, fins de semaine) afin de fournir un soutien à nos clients internationaux.

Vos avantages si vous joignez notre équipe

  • Une assurance collective.
  • Des congés et vacances illimités.
  • Une contribution de jusqu’à 6 % pour les REER.
  • Une subvention pour le transport de la STM pour les employés qui veulent travailler au bureau. Une passe Bixi est aussi fournie en été.
  • Un accès illimité aux ressources de santé mentale et physique de notre fournisseur de télémédecine.

Le ou la candidat.e doit être situé à Montréal, Québec.

Veuillez noter que l’emploi est subordonné à la réception d’une vérification satisfaisante des antécédents et des références.

Apply for this position

As an Explorance SQL Server DBA, you will be joining the Global CloudOps Team out of Montreal office.  You will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consistent performance of our corporate applications. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.

What you will do as our new Database Administrator:

  • Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems
  • Install, Configure, and maintain database servers and processes, ensuring high levels of performance, availability, and security
  • Configure, tune (performance/cost) and manage Azure SQL DBs and storage accounts
  • Develop monitoring tools to achieve better visibility of the DB systems
  • Proactively improve DB processes
  • Deployment code review and suggest performance enhancements
  • Setup/monitoring/fixing/analyzing/troubleshooting AlwaysOn/clusters
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Experience working on SQL Server including SSIS / SSRS / SSAS – MUST
  • Experience in ETL development, report development, data extractions, transformations & deployment
  • Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end
  • Database backup and recovery strategies and implementation
  • Refine and automate regular processes, track issues, and document changes
  • Understanding of fundamental design principles behind a scalable application
  • Data migration, transformation, and scripting
  • Write technical design and partial architectures
  • Troubleshooting production issues and bug correction
  • Follow and participate in Explorance development standards and guidelines
  • Become a leader, specialist, and evangelist in the following areas:
    • Data handling specialist
    • Teach and help developers with complex query tuning and schema refinement
    • Database security (e.g. TDE) and auditing abilities
    • Capacity planning
    • Perform scheduled maintenance and support release deployment activities including off hours.
    • Performance monitoring

What you need to succeed in that role:

  • 7+ years MS SQL Server Administration experience required
  • PowerShell knowledge for process automation
  • Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
  • Azure SQL experience
  • Experience working with Microsoft OLAP architectures
  • Experience with Clustering
  • Web Application architecture fundamentals
  • Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server – e.g. Always ON troubleshooting
  • Experience working with Windows server, including Active Directory
  • Excellent written and verbal communication. Flexible, team player, “get-it-done” personality
  • Ability to organize and plan work independently
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities, teams and geographic office (North America, Europe, Australia, Asia) MCTS, MCITP, and/or MVP certifications a plus
  • Azure components knowledge as Logic apps, elastic jobs, analytics etc.
  • Excellent T-SQL knowledge
  • Passion for technology and problem solving
  • Ability to function under pressure

Apply for this position

We are currently looking for a Digital Marketing manager who loves a good challenge. A self-starter by nature the ideal candidate is flexible, adaptable and has a passion for learning. A born leader with exceptional management and communication skills, your reliability and dedication are part of your foundational core.

What you will do as a Digital Marketing Manager

  • Develop and drive a strategic roadmap for digital asset and marketing content completeness, accuracy, timely processing of data, KPIs for marketing effectiveness and efficiencies based on business goals.
  • Execute daily management, performance management and leading change in digital marketing platforms and tools such as: social listening, omnichannel dashboard, marketing workflow platform.
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Work in collaboration with Brand team to implement digital selling solutions that guarantee a fast and simple user experience while promoting relevant marketing content (sales enablement, e-learning, newsletter)
  • Identify trends and insights, and optimize spend and performance based on the insights. Brainstorm new and creative growth strategies around conversions and user funnels.
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points, through optimized campaign data and analytics (GTM, UTM, pixels), control testing, remarketing and personalization.

Here’s what you bring to the role

  • BS/MS degree in marketing or a related field
  • 5+ years experience in the production of digital marketing content, collateral and campaigns to support lifecycle marketing and leading digital teams, as well as stakeholder engagement, alignment, and approval
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Experience in optimizing landing pages and user funnels
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics tools
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices in online marketing and measurement

Apply for this position

Explorance is looking for a strategic Marketing Manager to join the Global Field Marketing team. This newly created team owns the revenue and demand generation responsibilities.

 

The Field Marketing Manager for North America leads the relationship with regional sales leaders and represents the “whole of marketing”, leading the strategy and execution of a coordinated mix of marketing programs to create and accelerate pipeline, increase brand awareness, and lead generation. This position reports to the Director, Global Field Marketing. This is a unique opportunity to join a new team within a rapidly growing marketing organization.

 

What You Will Do

  • Build, influence and execute field marketing plans with an effective mix of marketing programs in support of business priorities across digital, events, strategic alliances, demand generation campaigns, and brand awareness.
  • Act as a strategic business partner to sales leadership and single point-of-contact for all things marketing. Communicate and educate the sales team regarding new and planned marketing activities including corporate, regional, and local programs to drive engagement.
  • Own and deeply understand assigned region(s) pipeline/revenue targets and be accountable for marketing’s role in reaching those goals.
  • Working with global marketing team:
    • Deploy a mix of targeted events to acquire new leads, create and accelerate pipeline and retain customers.
    • Make recommendations on how to apply paid media strategy to increase brand awareness and lead generation
    • Integrate content and public relations to identify Subject Matter Experts from your assigned regions and topics relevant to North America.
  • Work closely with the Director of Global Field Marketing to forecast, measure, analyze and report on impact of field marketing programs focusing on the following success metrics: inquiry/response rate, conversion metrics, database growth/health and pipeline acceleration impact.

Qualifications

  • Bachelor’s degree in Marketing, Communications, or related area.
  • Minimum of 2-3 years of experience in a corporate or agency environment with involvement in developing and executing marketing strategies with quantifiable KPIs. Experience in a B2B environment is an asset.
  • A demonstrable understanding of marketing best practices and a proven track record of driving results.
  • Demonstrated success in managing relationships with senior management on the development of marketing strategies that impact sales and prospecting opportunities.
  • Highly organized with the ability to juggle competing demands, priorities, and resources.
  • Thorough proofreading and copywriting skills.
  • Strong attention to detail and keen focus on quality.
  • Bilingual English and French

Department Marketing

Required Travel: Key events and meetings

Required Education: Bachelor’s degree

Apply for this position

What you will do as our new Reception/Office Clerk:

  • Greet visitors warmly and make sure they are comfortable
    • Direct new hires to their assigned seat and introduce them to their manager
    • Provide new hires with welcome kit
  • Answer the phone, screen calls and direct calls
  • Receive, distribute, and scan mail
  • Deposit cheques
  • Provide general administrative and clerical support to departments (HR etc.)
    • Conduct screening calls on request
    • Conduct reference checks on request
  • Coordinate the repair and maintenance of office equipment
  • Coordinate delivery of new equipment
  • Manage inventory related to office and kitchen supplies
  • Ensure that common areas are tidy
  • Assist in planning, managing, and organizing different internal events
  • Other assigned duties

 

Here’s what you will bring to the role:

  • Strong writing and communication skills
  • Fluent in French and English
  • Capacity to organize, plan and participate in various projects, effectively manage time, and prioritize tasks.
  • Customer service attitude
  • Possesses creativity, self-motivation, curiosity to learn and good interpersonal skills.
  • Professional personal presentation
  • Knowledge of Microsoft Office
  • Responsible & team oriented
  • Constantly strives for improvement

 

Schedule is as follows:

  • Monday to Friday from 9:00AM till 5:00PM

Apply for this position

Join a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.

Your Role as a Professional Services Consultant

The Professional Services team works with customers from day one ensuring that products and solutions implemented are fit for purpose and meet the requirements of the project and organization.

  • The ideal candidate will have a “consultative” background interfacing with clients on a daily basis and able to be hands-on technically with our solution(s).
  • Work directly with customers to define requirements and deploy solutions. 
  • Deliver business analysis and solutions engineering – work closely with our customer champions to understand in detail the use cases and business processes and define and implement the solutions in Blue.
  • Able to manage multiple projects concurrently
  • Able to act as project manager on behalf of clients, to help them remain within the scope of their projects, maintain timelines and meet deadlines.
  • Work as a member of a project team (internal and client). The technical tasks may include importing data, custom reporting, developing document reports, and user acceptance testing.
  • Ensure long-term adoption for customers, support organizational change and generate business value in a short timeline
  • Provide remote, and at times onsite consulting
  • Prepare technical objectives – identify and describe key goals and provide the work processes to achieve these goals
  • Serve as the software expert and product specialist, aiming to solve customer business challenges
  • Act as liaison with the development team to document new requirements and follow up to ensure the work meets the requirements
  • Identify additional product/services opportunities in customer organization
  • Strong English language skills both written and spoken, French an asset

Does this sound like you?

  • A quick learner who can easily grasp new technologies and skills
  • Ability to deliver formal and informal training to clients
  • Ability to translate customer needs into requirements
  • Works well in team-based environment
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently

Qualification/Requirements

  • Computer Engineering, Computer Science, MIS or other related field diploma
  • Requires solid functional and technical knowledge of enterprise software applications
  • Experience working with relational databases (i.e. SQL)
  • Experience working with integration solutions, and software API’s
  • Willingness to travel (if needed)
  • Strong English language skills both written and spoken

 What sets you apart

  • Project management and requirements analysis experience
  • Pre-sales / sales-engineering experience a plus
  • Training experience a plus
  • Experience working with Enterprise accounts
  • Proficiency in French and knowledge of other languages (ex: Spanish)
  • Apply by sending us your resume and cover letter.

Benefits to joining our team

  • Group insurance plan
  • Uncapped vacation time
  • RRSP matching up to 6%
  • Monthly STM transportation pass provided to those who wish to work in the office. Bixi pass also provided in summer months.
  • Unlimited mental and physical health resources provided through our telemedicine provider.

Explorance does offer the opportunity to work a hybrid or complete work from home model, however the candidate must be based in Montreal Quebec

Apply for this position

This role is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

What you’ll you do as our Project Manager

  • Initiate projects, define, and document scope, develop project plans, monitor, and control projects from start to end.
  • Assess and manage risk on projects.
  • Resource allocation and management.
  • Management of communications across stakeholders.
  • Work closely with internal and external stakeholders to get regular updates and share needed reports and information. 
  • In collaboration with the team: Participate in improving existing Project Management tools and documentation as well as in creating new ones where needed.

What you’ll bring to the role

  • Previous experience in Project Management and a good knowledge base of Project Management concepts and methodologies
  • Ability to manage projects while being mindful of the various project constraints and limitations
  • Ability to understand complex software applications
  • Flexible, able to adapt to the company culture and tailor his/her work style with specific client profiles
  • Great negotiator
  • Able to manage multiple projects at the same time
  • Work well in a team-based environment and independently
  • Excellent verbal (client facing) and written communication skills
  • Excellent time management and organizational skills
  • Ability to work well in cross-functional teams
  • Creative, self-motivated, with good interpersonal skills
  • Strong conflict resolution skills
  • Always strive for improvement

Nice to Have

  • Pre-sales / Sales-engineering/ Business Analyst experience a plus
  • Experience working with the Higher Education segment
  • Proficiency in French and knowledge of other languages
  • PMP or other Project Management certifications
  • Experience using a Project Management Software

Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

Reporting to the InfoSec Compliance and Governance Officer based in Montreal, your role as a Risk and Compliance Analyst will be to contribute to improving Explorance’s security and privacy compliance maturity level. You will liaise with Business, HR, Development, and IT teams to support the implementation of controls, monitor compliance activities, perform weekly follow-up on remediation activities, deliver compliance related training, collaborate with external auditors, and contribute to IT Compliance initiatives. 

The position is core to Explorance’ s overall Information Security Program including but not limited to daily operations of the security program, oversight of the annual and ongoing risk-based programs, development, implementation, and update of policies and procedures, ensuring the confidentiality, integrity and access to information and of monitoring program compliance as well as support investigation and tracking of incidents and in compliance with local and global regulations and legal requirements. 

What you will do as our new Risk and Compliance Analyst:

  • Perform quarterly internal audits of Explorance’s InfoSec and Governance controls;  
  • Stay up to date with, and ensure compliance with applicable laws and regulations; 
  • Develop, communicate, and review policies and processes; 
  • Perform occasional internal audits; and escalate and manage compliance issues to resolution; 
  • Co-manage the Explorance Security Awareness portal and campaigns; 
  • Curate and develop the Compliance and Governance knowledge repository regarding security and privacy regulations, best practices, tools, and techniques; 
  • Support the internal business units throughout the SOC2 audit cycle; 
  • Liaise between internal stakeholders and external auditors; 
  • Assist in the documentation and communication of regularly scheduled validation of common controls; 
  • Assist in the development, reporting, and institutionalization of risk-based compliance programs (annual programs vs. periodic programs); 
  • Create and institutionalize standard templates to record audit findings and document related procedure manuals; 
  • Communicate pertinent, documented, and timely updates to concerned parties regarding changes in controls, procedures, or requirements; 
  • Collaborate on special projects. 

What you need to succeed in that role:

  • Bachelor’s degree, or minimum 5 years’ experience in IT, SecOps, Risk Management, Audit, or another related domain. 
  • Awareness of SOC 2 and the related control criteria is a must, experience is preferred; 
  • Experience in risk management & internal auditing; 
  • Working knowledge of ITIL, or COBIT. Certification in either is preferred; 
  • Demonstratable skills with Microsoft SharePoint, advanced Excel formatting and calculations, collaborative use of Word and group sharing; 
  • Excellent awareness of Business Process Management (BPM) and maturity models; 
  • Knowledge of current privacy laws, and awareness of upcoming regulations; 
  • Strong writing and analytics skills 
  • Excellent ability to work with all business units within the organization (Sales, Support, Security, Operations, C-Level) 
  • High level of ethics and able to work independently 
  • Excellent grasp English, French, spoken and written 
  • Excellent ability to effectively communicate with various types of stakeholders a must (C-level, Sales, HR, IT) 
  • Proven ability to work well under pressure to meet deadlines 
  • Service-oriented with the ability to communicate well with other business units 

Apply for this position

As a Sales Development Representative – Enterprise, you will be prospecting the Enterprise market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.

 

This role is largely remote, with some time in a shared office space in Toronto and periodic travel to our Montreal office.

 

What you will do as our new Sales Development Representative – Enterprise:

  • Generate new business opportunities from Outbound and Inbound prospecting
  • Use a mixture of prospecting methods including cold calling, email and social outreach
  • Work in collaboration with other Sales Development Representatives and Account Executives
  • Report on any new market trends that may provide additional insight to sales and marketing
  • Utilize Salesforce and other sales and marketing tools to track and maintain leads
  • Understand Explorance offerings and effectively communicate them to prospects
  • Achieve and exceed monthly/quarterly quotas and objectives

     Qualifications

  • Post-secondary education (or equivalent experience)
  • Strong work ethic – willing to put in the work
  • Clear written and verbal communication skills
  • Effective time management and organization
  • Strong phone presence, comfortable with high-volume, outbound cold calling 

Nice to have

  • Experience with CRM (Salesforce) or other relevant sales optimization tools
  • Experience working in a dynamic and challenging, growing start-up environment 
  • Additional languages 

Apply for this position

(En français ci-dessous)

As a Sales Development Representative – Enterprise, you will be prospecting the Enterprise market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.

 

What you will do as our new Sales Development Representative – Enterprise:

  • Generate new business opportunities from Outbound and Inbound prospecting
  • Use a mixture of prospecting methods including cold calling, email and social outreach
  • Work in collaboration with other Sales Development Representatives and Account Executives
  • Report on any new market trends that may provide additional insight to sales and marketing
  • Utilize Salesforce and other sales and marketing tools to track and maintain leads
  • Understand Explorance offerings and effectively communicate them to prospects
  • Achieve and exceed monthly/quarterly quotas and objectives

     Qualifications

  • Post-secondary education (or equivalent experience)
  • Strong work ethic – willing to put in the work
  • Clear written and verbal communication skills
  • Effective time management and organization
  • Strong phone presence, comfortable with high-volume, outbound cold calling 

Nice to have

  • Experience with CRM (Salesforce) or other relevant sales optimization tools
  • Experience working in a dynamic and challenging, growing start-up environment 
  • Additional languages 

Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.

About Explorance

Explorance is a provider of innovative experience measurement solutions. The company empowers organization’s decision-making for action by measuring employee and student voice and feedback. Through scalable automation with tools including the Blue ® solutions and Metrics That Matter™, and expert-based services, Explorance facilitates continuous improvement and accelerates the insight-to-action cycle, leading to personal growth and organizational agility.

Founded in 2003, Explorance is headquartered in Montreal with business units in Chicago, Chennai, Melbourne, Amman, and London. Explorance works with 35% of the Fortune 100, and 25% of the top higher education institutions, including 8 of the world’s top 10 business schools. The company has clients in more than 40 countries. Since 2014, Explorance has been ranked consecutively as a top employer by the Great Places to Work Institute® and is currently ranked as the #1 “Best Workplace in Canada” for 2021.

Are you curious to get to know more about our approach and products? Check out our website.

 

*****************************************************************************************************************

 

Joignez-vous à une entreprise avec un siège social situé à Montréal et qui aide des organisations du monde entier à établir un cheminement personnalisé qui favorise un impact et un accomplissement réels pour tous. Explorance offre des solutions innovantes de gestion de l’expérience (XM), car pour nous, chaque expérience compte.

En tant que Représentant.e commercial, vous couvrirez le marché en entreprise de l’Amérique du Nord. Vous serez responsable du développement des ventes et de la création d’occasions par prospection entrante et sortante par téléphone, courriel, ou réseaux sociaux. Vous vous concentrerez sur l’industrie, et sur des marchés verticaux particuliers définis par les ventes et les stratégies de marketing. Vous serez un membre crucial pour l’équipe de chargés de compte au sein de l’Amérique du Nord. Une journée typique est composée d’une combinaison de prospection, développement de compétences et de collaboration avec l’équipe.

 

Ce que vous ferez en tant que Représentant.e commercial :

  • Générer de nouvelles opportunités de vente à partir de pistes entrantes et sortantes.
  • Utiliser une variété de méthodes de diffusion comme la téléprospection, les courriels et les réseaux sociaux.
  • Collaborer avec les autres représentants commerciaux et les chargés de compte.
  • Effectuer des rapports sur les nouvelles tendances du marché qui pourraient sembler utiles pour la vente et le marketing.
  • Recourir à Salesforce et d’autres outils de vente et de marketing pour suivre et maintenir les pistes.
  • Comprendre nos offres et la communiquer aux clients potentiels.
  • Atteindre et dépasser les quotas et les objectifs mensuels et trimestriels.

Qualifications

  • Une éducation postsecondaire (ou une expérience équivalente).
  • Une bonne éthique de travail et une motivation à travailler.
  • D’excellentes compétences de communication (verbales et écrites).
  • Une gestion du temps et de l’organisation efficace.
  • Une forte présence au téléphone et un confort avec les appels téléphoniques à froid à fort volume.

Ajouts :

  • Une expérience avec CRM (Salesforces) ou d’autres outils d’optimisation des ventes pertinents.
  • Une expérience de travail dans le secteur des grandes entreprises.
  • Une connaissance d’une autre langue.

Veuillez noter que l’emploi est subordonné à la réception d’une vérification satisfaisante des antécédents et des références.

Apply for this position

As a Sales Development Representative – Higher Education, you will be prospecting the Higher Education market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.

This role is largely remote, with some time in a shared office space in Toronto and periodic travel to our Montreal office.

What you will do as our new Sales Development Representative – Higher Education:

  • Generate new business opportunities from Outbound and Inbound prospecting
  • Use a mixture of prospecting methods including cold calling, email and social outreach
  • Work in collaboration with other Sales Development Representatives and Account Executives
  • Report on any new market trends that may provide additional insight to sales and marketing
  • Utilize Salesforce and other sales and marketing tools to track and maintain leads
  • Understand Explorance offerings and effectively communicate them to prospects
  • Achieve and exceed monthly/quarterly quotas and objectives

 Qualifications

  • Post-secondary education (or equivalent experience)
  • Strong work ethic – willing to put in the work
  • Clear written and verbal communication skills
  • Effective time management and organization
  • Strong phone presence, comfortable with high-volume, outbound cold calling 

Nice to have

  • Experience with CRM (Salesforce) or other relevant sales optimization tools
  • Experience working in a dynamic and challenging, growing start-up environment 
  • Additional languages 

Apply for this position

What you will do as our new Sales Enablement Trainer:

Design, develop and manage onboarding and continuous learning programs for our sales functions.

· Company & Sales Onboarding:

  • Collaborate with our sales leaders to learn processes and functions
  • Determine key outcomes for new hires
  • Use company SME’s to design & develop content
  • Design and develop asynchronous onboarding courses in Instructure Canvas
  • Manage enrollment and completions of the course, with results to be provided to corresponding supervisors
  • Collaborate with supervisors to define individual knowledge-gaps and necessary personalized remediation

· Sales Effectiveness

  • Centralize training and support for all learning materials
  • Use an array of design & development tools to produce a variety of materials that promote learning through self-study, practice, and performance support
  • Implement new processes and tools to increase the efficiency of our global Sales teams while removing as many obstacles as possible from their current workflow
  • Develop and curate all content for our sales team, including playbooks, training, marketing, and product material, to ensure that all information is easily and readily available
  • Collaborate with Subject Matter Experts (SME) to translate their knowledge into effective learning experiences for our sales-facing teams
  • Leverage rapid, agile development techniques and processes to create learning for a rapidly changing environment

· Training & Administration

  • Participate/present in sales meetings as requested
  • Seek continuous feedback on the effectiveness of the tools
  • Communicate updates effectively and efficiently

What you need to succeed in this role:

  • Bachelors degree in a related field
  • 3+ years in instructional design, preferably in a corporate environment
  • 1-2+ years experience as an Account Executive or Account Manager seller with a strong understanding of what is means to be in a sales role to drive revenue and understands the pain points that can be alleviated in an asset
  • Previous experience training adult learners
  • Expert efficiencies in MS Office Suite
  • Expert-level competences in a variety of design tools
  • Intermediate experience publishing and tracking eLearning courses in a Learning Management System
  • Basic experience with video editing and recording software
  • Excellent planning, program management and documentation skills with meticulous attention to detail
  • Great teammate with an easy communications style able to prioritize multiple programs and requests in a multifaceted, growing company where cultural change is a norm; flexible and adaptable to changing requirements
  • Be able to work both independently and in a distributed team setting
  • Skilled writer, communicator and leader—able to give and receive feedback positively
  • Able to lead deadline situations with diplomacy and tact

What would give you an edge in this role:

  • Strong knowledge of sales processes, methodologies, and processes to increase revenue
  • Experience working in a fast-paced global SaaS company or delivery of global training programs
  • Being comfortable working with an entrepreneurial mind-set with minimal guidance

Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

As an Explorance Solution Architect, you will be helping the development team to create innovative world class products helping to analyze and elaborate our current and next initiatives.

Responsibilities

  • Guide team development efforts towards successful project delivery.
  • Analyze technology requirements and environments
  • Achieve requirements goals within enterprise specific criteria
  • Setting the collaboration framework
  • Creating and elaborating solution prototypes
  • Select best of class technological solution and practices
  • Collaborate with Project Management on elaboration of timelines and estimates
  • Maintain high standards of software quality within your team by establishing good practices and habits.
  • Collaborate with other software developers and software architects to plan, design, test, and maintain solutions.
  • Lead in the collection and documentation of requirements, development of user stories, estimates and work plans.
  • Conception of robust set of services, features, APIs that power our web products.
  • Building secure and reusable applications.
  • Understanding of fundamental design principles behind a scalable application.
  • Write technical design and complex architectures.
  • Estimation of features and tasks.
  • Help lead and participate to eXplorance development standards and guidelines

Skills:

  • API design and development
  • RESTful Services Conception
  • Knowledge of server-side languages like C#, ASP.NET, Python along with popular best of class design patterns
  • Knowledge of Front-end technologies and design patterns
  • Knowledge of Microsoft SQL Server 2012 and up
  • Knowledge of NoSQL
  • Knowledge of Graph Database
  • Knowledge of Web server technologies like IIS, Node.js
  • At least eight years of working experience as a Solution Architect
  • Excellent communication skills
  • Deep analytical skills
  • Passionate about web technologies
  • Work collaboratively
  • Excellent influencer and negotiator

Apply for this position

As an Explorance Intern Developer, you will be helping the development team to create innovative world-class products. On the front-end, as a full stack web developer, you will use a combination of HTML, CSS, AngularJS, Node.js, and JavaScript to build the user interface. On the back-end, you will develop applications, servers, and databases that make up the foundational structure using C#, ASP.NET, Python, and SQL.

What you will do as our new Intern Developer:

  • Implementation of a robust set of services, features, and APIs that will power our web products.
  • Building secure and reusable code and libraries.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Validation and correction of upstream technical design.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Data migration, transformation, and scripting.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Estimation of features and tasks.
  • Follow and participate in Explorance’s development standards and guidelines.

Here’s what you’ll bring to the role :

  • Web fundamentals like HTML, JavaScript, and CSS
  • Accessibility Guidelines (WCAG)
  • CSS preprocessors like Sass or LESS
  • JavaScript frameworks like AngularJS, React, or Ember, etc. or JS-based build tools like Grunt, Gulp, and Bower
  • Libraries like jQuery
  • Front-end (CSS) frameworks like Foundation or Bootstrap
  • AJAX
  • SOAP and REST API knowledge
  • Experience working with graphic designers and UI/UX requirements
  • API design and development
  • CRUD (Create, Read, Update, Delete)
  • RESTful Services
  • Passionate about new technologies
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently & within a team
  • A problem solver ready for a new challenge

Apply for this position

Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a Machine Learning Annotator Intern to join our dynamic team who thrives in a demanding, fast-moving environment.

Our Machine Learning Department is looking for motivated Interns to join our dynamic Machine Learning Annotator team. As an Explorance Machine Learning Annotator Intern, you will label the data during the internship period. 

What you will do as our new Machine Learning Annotator Intern:

  • Participate in consolidating our HR data preparation for our ML algorithm by analyzing and labeling HR feedback comments. The labeled data will be used by Explorance to train ML algorithms and models in areas of NLP categorization and various other NLP applications.
  • Collaborate with the Machine Learning and Product Team
    Engage in different Data manipulation following anonymization guidelines.

Here’s what you’ll bring to the role:

  • A problem solver ready for a new challenge
  • Experience or interest in HR is Highly appreciated
     

 Majoring in one of the following domains:

  •  English Majors
  •  Linguistics Majors
  •  Data Science Majors

Skills we’re looking for:

  • Strong grasp of the English language
  • Ability to focus on repetitive tasks
  • Adaptable to change/fast learner
  • Ability to work independently & within a team
  • Creative and self-motivated
  • Passionate about new technologies with good interpersonal skills
     

Availabilities:

  • Available for the duration of 3 months
  • Available for full time (in-office) internship
     

*Can start ASAP

Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

(En français ci-dessous)

Join a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.

Currently, we are looking for a full-time Machine Learning Annotator intern who is a fluent Arabic speaker to join our dynamic team. As a Machine Learning Annotator Intern, you will label the data to keep improving our machine learning feature. 

What you will do as our new Machine Learning Annotator Intern:

  • Participate in consolidating our HR data preparation for our ML algorithm by analyzing and labeling HR feedback comments. The labeled data will be used by Explorance to train ML algorithms and models in areas of NLP categorization and various other NLP applications.
  • Collaborate with the Machine Learning and Product Team
  • Engage in different Data manipulation following anonymization guidelines.

What you need to succeed in that role:

  • A problem solver ready for a new challenge
  • Experience or interest in HR is Highly appreciated
  • Majoring in one of the following domains:
    •  English Majors
    •  Linguistics Majors
  • Arabic: spoken and written
  • Strong grasp of the English language
  • Ability to focus on repetitive tasks
  • Adaptable to change/fast learner
  • Ability to work independently & within a team
  • Creative and self-motivated
  • Passionate about new technologies with good interpersonal skills

Availabilities:

  • Available for the duration of 3 months
  • Available for full-time internship (25h/30 hours per week)

Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.

***********************************************************************************************

Joignez-vous à une entreprise avec un siège social situé à Montréal et qui aide des organisations du monde entier à établir un cheminement personnalisé qui favorise un impact et un accomplissement réels pour tous. Explorance offre des solutions innovantes de gestion de l’expérience (XM), car pour nous, chaque expérience compte.

Nous cherchons un.e Annotateur.trice de texte en arabe pour un stage à temps plein qui se joindra notre équipe dynamique. En tant qu’Annotateur.trice d’apprentissage automatique, vous catégoriserez les données afin d’améliorer les fonctions d’apprentissage automatique.

Ce que vous ferez en tant qu’Annotateur.trice de texte – Arabe (Stagiaire) :

  • Participer à la consolidation de la préparation nos données de RH pour notre algorithme ML en analysant et en catégorisant la rétroaction. Ces données catégorisées aideront Explorance à former l’algorithme ML et les modèles dans les domaines de catégorisation de traitement automatique des langues (NPL) et de ses autres applications.
  • Collaborer avec les équipes de Machine Learning et Product.
  • S’engager dans différentes manipulations de données pour suivre les directives d’anonymisation.

Ce dont vous avez besoin pour exceller dans ce rôle :

  • Être prêt.e à résoudre des problèmes et surmonter de nouveaux défis
  • Avoir de l’expérience ou un intérêt envers les ressources humaines est apprécié
  • Se spécialiser dans un des domaines suivants :
    • Majeures en anglais
    • Majeures en linguistiques
  • Arabe : parlé et écrit
  • Avoir de bonnes connaissances de l’anglais
  • Être capable de se concentrer sur des tâches répétitives
  • Être capable d’apprendre et de s’adapter rapidement
  • Être capable de travailler seul.e ou en équipe
  • Avoir un sens de la créativité et de la motivation
  • Être passionné.e par les nouvelles technologies et avoir de bonnes compétences interpersonelles

Disponibilités :

  • Être disponible pour trois mois.
  • Être disponible pour un stage à temps plein (25 à 30 heures par semaine)

Veuillez noter que l’emploi est subordonné à la réception d’une vérification satisfaisante des antécédents et des références.

Apply for this position

The Account Executive will be responsible for selling corporate/enterprise new logos and managing/retaining/growing a portfolio of existing accounts, for the Explorance Experience Management software suite. Responsibilities include achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle and collaborating with other team members (marketing, sales engineering, etc.).

This position is based in the US and can be remote.

What you will do as our new Enterprise Account Executive

  • Create and execute territory and account plans for prospective clients
  • Secure business by cold calling prospects and following up on leads
  • Identify key decision-makers and cultivate relationships with executive-level contacts
  • Conduct high-impact virtual and live presentations/demonstrations of our solutions
  • Work closely with marketing and pre-sales to assessments and determine customer needs
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Scope, negotiate and close multi-year agreements with prospect accounts
  • Work collaboratively with your team of Account Exec, Sales Development Representative, and Client Success Manager to develop plans for each account to ensure renewal and expansion of the Explorance solution.
  • Exceed activity, pipeline, and revenue targets
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Utilize a solution approach to selling and creating value for customers
  • Leverage internal consulting, services and product development teams appropriately
  • Develop and maintain sales materials and current product knowledge
  • Participate in marketing events such as seminars, webinars, and trade shows events
  • Develop and maintain skills, knowledge and proficiencies required to respond to client needs
  • Continuously build knowledge and skills to keep pace with market trends

Here’s what you’ll bring to the role

  • 5+ years SaaS sales experience ideally in the higher education sector
  • Proven track record of sales success and prospecting, including cold calling
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Demonstrated experience developing a territory sales plan with measurable objectives
  • Strong business development, technical presentation skills, and the ability to present technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Hunter mentality, proactive and self-motivated
  • Excellent verbal and written communications skills in English
  • Strong account management skills and experience developing relationships with C-level
  • Ability to work in a fast-paced team environment
  • Strong analytical and problem-solving skills, sound judgment
  • Confidence to make difficult decisions
  • BA/BSc Degree or Equivalent
  • Willingness to travel extensively within region

Nice to Have

  • Experience working with feedback solutions in the higher education space
  • Experience working in a dynamic and challenging, growing start-up environment
  • Solid understanding of web, enterprise and SaaS technologies

Apply for this position

The Account Manager will be responsible for retaining and growing existing SaaS accounts across higher education. Responsibilities include achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle and collaborating with other team members (marketing, sales engineering, etc.).

This position is remote but based in the UK. The Account Manager will be required to attend regular meetings in central London.

 

We are looking for experienced candidates with a proven track-record in selling SaaS solutions with knowledge of the Higher Education sector.

What you will do as our new Account Manager:

  • Create and execute territory and account plans for clients
  • Secure business by developing client relationships and following up on leads 
  • Cross-sell and up-sell to existing clients
  • Identify key decision-makers and cultivate relationships with executive-level contacts
  • Conduct high-impact virtual and live presentations/demonstrations of our solutions
  • Work closely with marketing and pre-sales to assessments and determine client needs
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Scope, negotiate and close multi-year agreements with client accounts
  • Exceed activity, pipeline, and revenue targets
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Utilize a solution approach to selling and creating value for clients
  • Leverage internal consulting services and product development teams appropriately
  • Develop and maintain sales materials and current product knowledge
  • Participate in marketing events such as seminars, webinars, and trade shows events
  • Develop and maintain skills, knowledge and proficiencies required to respond to client needs

What you need to succeed in that role:

  • 3+ years SaaS account management sales experience ideally in Higher Education
  • Proven track record of sales success of growing and retaining clients
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Demonstrated experience developing a territory sales plan with measurable objectives
  • Strong business development, technical presentation skills, and the ability to present technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Hunter mentality, proactive and self-motivated
  • Excellent verbal and written communications skills in English
  • Strong account management skills and experience developing relationships with C-level
  • Ability to work in a fast-paced team environment
  • Strong analytical and problem-solving skills, sound judgment
  • Confidence to make difficult decisions 
  • BA/BSc Degree or Equivalent
  • Willingness to travel within region

Nice to have:

  • Experience working with feedback and measurement solutions
  • Experience selling consultancy services on top of saas
  • Experience working in a dynamic and challenging, growing start-up environment
  • Solid understanding of web, enterprise and SaaS technologies
  • Additional languages

Apply for this position

Summary:

Headquartered in Montreal, Explorance helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insights solutions that underscore the importance each contributor makes. We pride ourselves on being a cohesive company that understands the value that each of our team members lends and believe that investing in our employees promotes innovation and creativity which in turn creates opportunities for personal development and growth. Our friendly and collaborative teams work together to overcome challenges while celebrating each other’s success.

Business systems analysts work through complex, abstract concepts, roll up their sleeves, evaluate and build out comprehensive, easily repeatable solutions that leverage the best business solutions for immediate and long-term needs. In this role, you will partner with various internal teams, from Product to Business Development, to drive meaningful growth and cohesion across the organization. This role reports to the Product Operations department.

What you will do as our new Business Operations Analyst:

· Review, analyze and evaluate business systems in relation to user needs across the organization

· Identify options for potential solutions and assess them for both technical and business suitability, including feasibility and costing reports

· Build relationships and facilitate sessions with a diverse group of stakeholders to reach a common understanding of how business problems can be analyzed, transformed, and ultimately resolved with the help of process change and technology

· Proactively identify opportunities for process automation and standardization of business processes and workflows

· Perform gap analysis, support data collection, and write detailed descriptions of user needs, application features and functions, and steps required to modify and adapt the programs

· Conduct requirements analysis and prepare specific proposals for modified or replacement systems

· Map and document interfaces between legacy and new systems and identify process improvements and risk mitigation procedures

· Ensure business alignment of IT and product development initiatives

· Liaise closely with both internal and external clients and present proposals

· Ensure that budgets are adhered to and that deadlines are met

· Draw up, supervise and document testing schedules for complete systems

· Oversee the implementation of new systems including data migration

· Support users on change control and system updates

· Provide training and user manuals to users of a new system

What you need to succeed in that role:

· Bachelor’s degree in computer sciences or equivalent

· 3-5 years’ experience in Sales Engineering, QA, Professional Services or related

· Exceptional communication skills, with the proven ability to translate complex technical concepts into actionable field guidance and differentiated positioning

· Acute attention to detail, spelling, and grammar

· Project management skills to orchestrate complex projects

Please join a cover letter to your application.

Kindly note that employment is contingent upon receipt of a satisfactory background and reference check. 

Apply for this position

What you will do as a SQL DB Developer

  • Implementation of robust Stored Procedures 
  • Implementation of highly scalable Data Access Layers        
  • Building secure and reusable code and libraries
  • Translation of requirements and technical analysis into visual elements or back-end features.  
  • Validation and correction of upstream technical design. 
  • Understanding of fundamental design principles behind a scalable application. 
  • Ability to implement automated unit testing. 
  • Data migration, transformation, and scripting. 
  • Write technical design and partial architectures. 
  • Responsible of effective code review. 
  • Troubleshooting and product bug correction. 
  • Responsible for some feature demos. 
  • Estimation of features and tasks. 
  • Follow and participate to Explorance development standards and guidelines 
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations 
  • Create and maintain data extractions, transformations – ETL 
  • Understanding of fundamental design principles behind a scalable application. 
  • Write technical design and partial architectures. 
  • Troubleshooting production issues and bug correction. 
  • Follow and participate in Explorance development standards and guidelines

Here’s what you bring to the role

  • 5+ years MS SQL Server development 
  • Server-side languages like C#, ASP.NET, Python 
  • Strong Microsoft SQL Server development skillset 
  •  NoSQL 
  • Knowledge of Graph SQL 
  • Experience with SSIS package development 
  • Knowledge of Multidimensional Expressions (MDX) querying
  • Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools 
  • Azure SQL experience 
  • Web Application architecture fundamentals 
  • Excellent written and verbal communication 
  • Flexible, team player, “get-it-done” personality 
  • Ability to work in a rapidly changing environment 
  • Ability to multi-task and context-switch effectively between different activities and teams 
  • Passion for technology and problem solving

Apply for this position

Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking to add a DevOps .NET Developer in our DevOps organization.

The DevOps Developer will be closely working with our DevSevOps Lead to Develop internal applications/Integrations for security needs. He or She will help in triaging security vulnerabilities and propose solutions and best practices as well as Integrate security scanners in our CI/CD Pipelines.

It’s a DevOps Developer role leaning on the security side.

What you will do as our new DevOps Developer:

  • Help triaging vulnerability caught by our security scanners
  • Propose solutions and best practices for our developers
  • Work on ways to automate and improve development and release processes
  • Integrate and automate our security solutions in our CI/CD pipelines
  • Work with software developers and software engineers to ensure that development follows established processes and works as intended
  • Build Internal applications and dashboarding
  • Help manage the Security Assessment Tool backlog
  • Help facilitate and promote activities to foster the engineering department’s DevSecOps awareness

What you need to succeed in that role:

  • BSc in Computer Science, Engineering, or relevant field
  • 3+ years’ experience as a Developer or similar software engineering role
  • Proficient with git and git workflows
  • Powershell and Azure CLI scripting
  • REST/SOAP API concepts
  • Working knowledge of databases and SQL server
  • Have a good knowledge of CI/CD Pipelines and fundamentals
  • Problem-solving attitude
  • Collaborative team spirit
  • Server-side languages like C#, ASP.NET, Python
  • Cloud computing
  • Infrastructure as code

Nice to have:

  • Have worked with security scanners (SAST, DAST and SCA)
  • Have worked on production product compliance, certifications, and audits

Apply for this position

We are looking for an exceptional Infrastructure Systems Administrator to join our dynamic team who thrives in a demanding, fast-moving environment. Reporting to the VP of DevOps , this individual will collaborate closely with the development/QA team, DevOps and IT, working on making sure our internal laboratory environment (Infrastructure)  and services are secure, highly available and scalable.

What you will do as our Internal Infrastructure Systems Administrator:

  • As a system administrator on the DevOps team, you will be hands-on operational supporting our development and QA environment to ensure reliability, recoverability, and optimum performance.
  • Manage and establish priorities for analysis, design, development and maintenance of entire infrastructure systems and security implementations.
  • Design and execute short- and long-term strategic plans to assure infrastructure capacity attains current and future needs.
  • Define and manage IT Disaster Recovery Strategy for organization.
  • Report and prepare strategies to maintain server infrastructure.
  • Foster a culture of accountability, innovation, and team building.
  • Maintain and improve company standards
  • Support the activities of our Internal Operations including reporting, monitoring, and dashboards
  • Track our customer SLAs (Dev Org and QA) and ensure total conformity to these customer commitments
  • Determine necessary operations certifications and implement plans for securing and maintaining these certifications
  • Participate in strategic platform and technology decisions, including new technologies, cost-savings strategies, improved process, and unique value features.
  • Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process.

Here’s what you’ll bring to the role

  • In-depth knowledge of Microsoft environments (MS Server, IIS, MS SQL, Azure)
  • Experience with virtualization platforms, preferably HyperV 
  • Experience with web application environments, including TCP/IP, SSL/TLS, HTTP, DNS, routing, load balancing, NGINX, etc.
  • Experience with CI/CD
  • Experience with Apache/Tomcat
  • Strong working knowledge of networks, firewall systems, and routing protocols.
  • Proficient with scripting languages such as PowerShell, Bash
  • Hands-on experience with high availability web architecture and technology
  • Experience with configuration management software, version control software and job execution tools, preferably Git and Jenkins
  • Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability or high availability initiatives.
  • Experience with centralized logging services and backup systems
  • Minimum of 5 years of successful in-depth knowledge
  • know how to adapt to a constantly evolving environment and like to bring forth new ideas.
  • have managed 24×7 operations
  • are experienced in managing hosted operations, with a proven track record
  • Have worked on production environment compliance, certifications, and audits including security
  • Have a strong knowledge of infrastructure and networking security concepts

Personal Skills

  • Sense of initiative, resourcefulness, and autonomy.
  • Great team spirit and able to work effectively across teams within Explorance and with partners to “make it happen”
  • Work efficiently, Organized, Good time management.
  • Be able to work under pressure
  • Ambitious
  • Have excellent communication skills, both verbal and written

Apply for this position

Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a talented, energetic and dedicated person to join our Deployment and Integration team.

The new Integration engineer will be responsible for integrate and deploying Explorance’s web applications for our customers by consulting with them on how to best to integrate Explorance’s application with 3rd-party systems. All of this while evolving and optimizing the process.

 

What you will do as our new Integration Engineer for the Deployment and Integration services.

· Serve as a single point of contact while effectively and cooperatively providing superior service and problem resolution.

· Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system

· Configure and implement new functionalities in eXplorance’s software solutions

· Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs

· Perform new implementations, integrations, installations, upgrades, and migrations of existing customer systems

· Integration with customer IT systems such as SSO, LMS, SIS

· Communicate and coordinate with internal departments when addressing software bugs or new releases

· Occasionally perform Quality Assurance tasks for testing of new software versions

· Follow procedures and continually improve internal processes for maintenance of solutions that are in production

· Collaborate with developers and QA teams for high-quality on time delivery

· Develop and maintain technical knowledge-base for the deployment services department

· Liaisons with the Professional Services team to ensure all installation and integration are completed on time and to specifications

· Liaisons with the Customer Support team to ensure we can provide them assistance if needed.

· Build relationships with the operational and technical department management of key customers

 

Must have:

· 2-3 years’ experience in IT related field

· Exceptional Customer Service focus

· Experience with authentication solutions (LDAP, CAS, SAML, ADFS)

· Experience with authentication systems (Azure, ADFS, Shibboleth)

· Technical, engineer or Business Diploma in related field.

· Experience working with APIs, especially SOAP and REST APIs Relevant technical work experience deploying web applications in IIS server and network administration

· Experience working with Microsoft Server 2012/2014/2016/2019, MSSQL 2014,2016,2017 IIS 7.5/IIS 8

 

Here’s what you’ll bring to the role

· Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization

· Experience with software development and/or scripting languages (PowerShell)

· Good understanding of HTML, CSS, and XML

· Proactive maintenance on hosting/SaaS infrastructure

· Strong analytical, problem solving, and decision-making skills

· Experience working with multiple stakeholders in a problem-solving environment

· Exceptional communication skills, both oral and written, with client interaction experience at executive levels

· Ability to handle difficult or sensitive situations with diplomacy and tact

· Excellent time management and organizational skills

· Creative and self-motivated with good interpersonal skills

· Ability to work independently and as part of a team

· Ability to quickly learn new technologies and to troubleshoot technical problems

· Attention to details

· English and French (both verbal and written)

· Passion for helping customers with strong customer service skills

 

Nice to Have:

· Technical Certifications: Microsoft

· Experience with various Learning Management Systems (Blackboard, Canvas, Sakai, D2L, Moodle)

· Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS

· Experience working with SANs

· Other languages a plus

Availability:

Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers as may be required.

Apply for this position

As a Senior Test Engineer at Explorance, you will have the hands-on opportunity to work within a growing team to solve interesting challenges.

What you will do as a Senior Test Engineer:

  • Participate in requirements review and understand new feature development and provides feedback. 
  • Gather requirements, build testing solutions, update the testing procedure to provide better testing coverage and user experience and troubleshoot issues to deliver a high-quality product
  • Create a software defect tracking report entire project release status to stakeholders.
  • Provide inputs on high-level test scenarios, challenges, risks, resources, test estimates, etc., during test planning meetings and responsible for creating test plans and strategy.
  • Reviews and re-evaluates the test strategy to adjust for new information, changing risks, shifting priorities, and schedules.
  • Oversees testing of software features and oversees quality review of various applications.
  • Oversees projects to make sure work is scheduled based on priorities, risks and team strengths and assignment of resources across projects.
  • Oversees implementation and execution of functional, regression, and acceptance tests.
  • Assists in test environment setup/teardown, test automation, and exploratory testing.
  • Oversees the creation and maintenance of test data and test documentation.
  • Provides suitable solutions for issues/errors based on the understanding of the system and client business processes.
  • Assists management in setting the direction for quality assurance within the organization.
  • Monitor debugging process results
  • Track quality assurance metrics, like defects or issues densities

What you need to succeed in that role:

  • 5-8 years of Quality Assurance and testing experience in a web development environment.
  • Strong knowledge in functional testing and in SQL DB and Microsoft tools (Visual Studio, Excel, etc.…)
  • API testing tools (PostmanSoapUI) for automated checks. They offer predefined snippets to automate API testing without the need to write code to test the API.
  • Experience in quality management tools (Micro Focus Quality Center, TestDirector, Test Manager, TestLink, SpiraTest, TestRailHP-ALM (QC)) to organize and manage all phases of the software testing process including planning, running tests, and tracking defects, generating and storing test reports, and interlinking them with the release requirements.
  • Experience in Agile and experience in release/product life cycle
  • Strong analytical skills and attention to detail.
  • Strong communication and documentation skills.
  • Strong coding, design, and analytic skills and expertise on any programming language.

Apply for this position

The Technical Support Specialist is responsible for supporting Explorance’s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.

Primary Duties and Responsibilities:

  • Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Provide tier 2/3 functional and technical support on eXplorance software solutions
  • Configure and implement new functionality  in the eXplorance software solutions
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
  • Assist in new implementations, installations, upgrades and migrations of existing customers systems
  • Investigate issues with customer IT systems such as SSO, LMS, SIS
  • Provide basic technical and web application training to new customers when required
  • Communicate and coordinate with internal departments when addressing software bugs or new releases
  • Occasionally perform Quality Assurance tasks for testing new software versions
  • Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
  • Collaborate with developers and QA team for high quality, delivery on time

Skills and Competencies:

  • Exceptional Customer Service Focus
  • 3-5 years experience in IT-related field
  • Minimum 3 years of customer support/technical support experience with enterprise software
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Strong analytical problem-solving and decision-making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail

Technical Skills:

  • Experience with SQL/Oracle Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Qualifications/Requirements:

  • English is a must (both verbal and written)
  • Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in a related field
  • Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting

Nice to Have:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS

Availability:

  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
  • Australian shift (4:30 AM to 12:30 PM IST)
  • 24/7 Pager/On-Call Rotation

    About Explorance

    Founded in 2003, Explorance supports more than 20 million students and employees in their professional journey of purpose, growth, and impact.

Apply for this position

We are looking for a creative Technical Writer with strong understanding of what it takes to build an API community and developers Network. This amazing individual should easily be able to read code and API contracts while summarizing for easy consumption by a developer audience.

What you will do as our new API Technical Writer :

  • Create and maintain reference information, examples, and how-to content for API client interactions.
  • Create content that guides client developers on getting started, sending and receiving requests between Explorance products and external systems, and extending their applications through our platform.
  • Research and gather feedback from developers and other subject matter experts, and gain hands-on experience working with our platform in various development environments.
  • Publish content that is accessible, accurate, useful and adheres to our style guide and conventions.
  • Ensure documentation remains current with release updates.

Here’s what you’ll bring to the role:

  • You have 2+ years’ experience creating high-quality content for a developer audience, including API reference topics, developer guides, and other content.
  • You have a background or knowledge of coding.
  • You have experience with REST APIs
  • You have experience with Git
  • You have experience with Agile environments and tools like Confluence and Jira
  • You have experience with Markdown, and Madcap Flare or similar tools.
  • You are passionate about creating a community of developers.
  • You have a proven the ability to handle multiple projects.
  • You love or naturally create team synergy
  • You are able to summarizing multiple viewpoints from a variety of stakeholders.
  • You are able to exchange with Developers and a variety of technical stakeholders.
  • You are able to consume API and build simple sample code
  • You easily understand typical customers usage of APIsYou have a good understanding of the global API economy and market.

Apply for this position

Explorance is looking for a strategic Marketing Manager to join the Global Field Marketing team. This newly created team owns the revenue and demand generation responsibilities.

 

The Field Marketing Manager for APAC leads the relationship with regional sales leaders and represents the “whole of marketing”, leading the strategy and execution of a coordinated mix of marketing programs to create and accelerate pipeline, increase brand awareness, and lead generation. This position reports to the Director, Global Field Marketing and is highly focused on Asia. This is a unique opportunity to join a new team within a rapidly growing marketing organization.

 

What You Will Do

  • Build, influence and execute field marketing plans with an effective mix of marketing programs in support of business priorities across digital, events, strategic alliances, demand generation campaigns, and brand awareness.
  • Act as a strategic business partner to sales leadership and single point-of-contact for all things marketing. Communicate and educate the sales team regarding new and planned marketing activities including corporate, regional, and local programs to drive engagement.
  • Own and deeply understand assigned region(s) pipeline/revenue targets and be accountable for marketing’s role in reaching those goals.
  • Working with global marketing team:
    • Deploy a mix of targeted events to acquire new leads, create and accelerate pipeline and retain customers.
    • Make recommendations on how to apply paid media strategy to increase brand awareness and lead generation
    • Integrate content and public relations to identify Subject Matter Experts from your assigned regions and topics relevant to APAC.
  • Work closely with the Director of Global Field Marketing to forecast, measure, analyze and report on impact of field marketing programs focusing on the following success metrics: inquiry/response rate, conversion metrics, database growth/health and pipeline acceleration impact.

Qualifications

  • Bachelor’s degree in Marketing, Communications, or related area.
  • Minimum of 2-3 years of experience in a corporate or agency environment with involvement in developing and executing marketing strategies with quantifiable KPIs. Experience in a B2B environment is an asset.
  • A demonstrable understanding of marketing best practices and a proven track record of driving results.
  • Demonstrated success in managing relationships with senior management on the development of marketing strategies that impact sales and prospecting opportunities.
  • Highly organized with the ability to juggle competing demands, priorities, and resources.
  • Thorough proofreading and copywriting skills.
  • Strong attention to detail and keen focus on quality.
  • Bilingual English and French

Department Marketing

Required Travel: Key events and meetings

Required Education: Bachelor’s degree

Apply for this position

Join a company that helps organisations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.

Located in vibrant Melbourne, Explorance is a rapidly growing software company recognised for its unique workplace culture. Currently, we are looking for a Technical Support Specialist to join our dynamic team who thrives in a demanding, fast moving environment.

The Technical Support Specialist is responsible for supporting Explorance’s web applications for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.

Primary Duties and Responsibilities:

  • Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Provide tier 2/3 functional and technical support on Explorance software solutions
  • Configure and implement new functionality in the Explorance software solutions
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
  • Assist in new implementations, installations, upgrades and migrations of existing customers systems
  • Investigate issues with customer IT systems such as , SSO, LMS, SIS
  • Provide basic technical and web application training to new customers when required
  • Communicate and coordinate with internal departments when addressing software bugs or new releases
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
  • Collaborate with developers and QA team for high quality, on-time delivery

Skills and Competencies:

  • Exceptional Customer Service Focus
  • 1 -3 years’ experience in IT related field
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualisation
  • Strong analytical problem solving and decision making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organisational skills
  • >Creative, self-motivated, with good interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail

Technical Skills:

  • Experience with SQL Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Qualifications/Requirements:

  • Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in related field
  • Experience working with Microsoft Server, MSSQL, IIS

Nice to Have:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
  • Other languages a plus

Working Conditions

  • Fast-paced environment
  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends).
  • 24/7 Pager/On-Call Rotation
  • Must be willing to travel
  • Availability to support multiple time zones

Benefits

  • Plus superannuation
  • Public transport subsidy
  • Fitness subsidy
  • Convenient Melbourne CBD location

Apply for this position

Currently, we are looking for a talented, energetic, and dedicated implementation specialist to join our growing professional services team.

At professional services, we are at the forefront of onboarding customers joining our growing list of enterprise clients from both higher education institutions and corporate clients. We are looking for a junior consultant to join the team as an implementation specialist supporting senior consultants on client engagements. The selected candidate will be working mainly with our experience management platform Blue.

What you will do as an implementation specialist:

  • Successfully finishing the Blue training and keeping up to date with any training module and internal learning sessions.
  • Collaborate closely with the lead consultant to gather business requirements, analyze them, and validate them with the clients at the beginning of the engagement.
  • Translate the client’s business requirements into a functional setup in Blue.
  • Build and test functional setups in Blue and validate them with the leading consultant.
  • Work with the lead consultant on documenting the engagement’s progress and highlighting any risks.
  • As part of your career progression, you will be gradually called upon to lead a few clients calls under the supervision and guidance of the lead consultant.

What you will bring to the role:

  • Undergraduate degree in a relevant field.
  • Strong written and verbal communication.
  • Critical thinking and problem-solving.
  • Ability to thrive both individually and as a member of a team.
  • Familiarity with basic office productivity tools
  • A customer-oriented mindset
  • Diligence and attention to details

Nice to have:

  • 1-2 years of professional work experience in a software-related role.
  • Familiarity with HTML and CSS.
  • Strong command of Excel.
  • Experience in business analysis and requirement management with emphasis on client-facing roles.
  • Prior experience working with enterprise solutions.
     

If the selected candidate demonstrates an aptitude for learning new technology and strong problem-solving skills, there will be an opportunity to transition into a Professional Services Consultant role after further training.

Apply for this position

We work smart. We play hard.

Explore open positions

Want to learn more about Explorance?

Stay connected
with the latest products, services, and industry news.