Vision

Realizing the full potential of every single person across their journey of learning, development, growth and productivity in life.

Explore open positions

We encourage innovation

Explorers know that they can come to work and be entrepreneurial
and that the company will do whatever it takes to help them meet
their goals.

We don’t think ‘outside of the box’ because
to us there is no box!

Instead we strive to create an environment that nurtures and
preserves the innovator spirit that brought Explorance into being.

Our employees make us
a great workplace

For the past eight years Explorance has been named one of the Best Workplaces™ in Canada by the Great Place to Work® Institute. The award is based on two criteria: feedback from a random selection of employees and an in-depth review of our culture.

    • 2014

      39th
    • 2015

      22nd
    • 2016

      27th
    • 2017

      22nd
    • 2018

      4th
    • 2019

      4th
    • 2020

      2nd
    • 2021

      1st

Values that shape our culture

Think customers, always Be growth-obsessed

Innovate, there’s always a better way

Do right, no matter what Stay true to yourself

What Explorers have to say

Explorance has met and exceeded all my expectations. I feel the commitment to MTM. Explorance has made sure we feel part of the team and culture. I am most impressed with how quickly and easily we can get things done. I can be better at my job because of the culture of Explorance and the support I have received. I can focus on doing what is right for the client.
Steve Lange
Senior Consultant, Enterprise Solutions
My journey at Explorance over the past three years has been rich with experiences that drove me to grow professionally and personally. Explorance is equipped with a great vision and great people - I enjoy coming to work every day and I am enthusiastic about the future of our company.
Sara Alkadri
Professional Services Consultant
Since my first day at Explorance, I’ve been constantly challenged to think outside the box, encouraged to take calculated risks, and have seen firsthand how the work we do impacts the lives of others.
Nitin Sharma
Director, Product Management Blue & Bluepulse

A culture of free-will

“Today, I am witnessing our culture continue its evolution to support our journey of growth further. I see us going through a natural transformation towards a culture of mutual trust that builds nicely on the notions of free will, flexibility and reciprocity. Moreover, it frames them within an elevated context of autonomy, dependability and responsibility.”
Samer Saab
CEO

Read the full article

We celebrate every
success. We grow
from every challenge.

Ours is a culture of support that challenges and rewards our employees to succeed at every opportunity. Our hero awards make peer-to-peer recognition simple, fun, and rewarding. Each quarter, employees are nominated by colleagues and recognized for their efforts.

The CEO Awards are presented at our annual end-of-year celebration and are given in recognition and appreciation to those employees who have gone above and beyond. These prizes are personalized and tailored for the recipient and their family.

Locations

When Explorance first launched in 2003, we were 3 employees in a two and a half room office. Today we have 6 offices in different corners of the globe
and are always looking to expand our clan. If you consider yourself a misfit who enjoys doing the unexpected, then we definitely want to hear from you.

Career opportunities

The Account Executive will be responsible for selling corporate/enterprise new logos and managing/retaining/growing a portfolio of existing accounts, for the Explorance Experience Management software suite.    Responsibilities include achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle and collaborating with other team members (marketing, sales engineering, etc.).

What you will do as our new Enterprise Account Executive

  • Create and execute territory and account plans for prospective clients
  • Secure business by cold calling prospects and following up on leads 
  • Identify key decision-makers and cultivate relationships with executive-level contacts
  • Conduct high-impact virtual and live presentations/demonstrations of our solutions
  • Work closely with marketing and pre-sales to assessments and determine customer needs
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Scope, negotiate and close multi-year agreements with prospect accounts
  • Work collaboratively with your team of Account Exec, Sales Development Representative, and Client Success Manager to develop plans for each account to ensure renewal and expansion of the Explorance solution. 
  • Exceed activity, pipeline, and revenue targets
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Utilize a solution approach to selling and creating value for customers
  • Leverage internal consulting, services and product development teams appropriately
  • Develop and maintain sales materials and current product knowledge
  • Participate in marketing events such as seminars, webinars, and trade shows events
  • Develop and maintain skills, knowledge and proficiencies required to respond to client needs
  • Continuously build knowledge and skills to keep pace with market trends

Here’s what you’ll bring to the role

  • 5+ years SaaS sales experience ideally in the higher education sector
  • Proven track record of sales success and prospecting, including cold calling
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Demonstrated experience developing a territory sales plan with measurable objectives
  • Strong business development, technical presentation skills, and the ability to present technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Hunter mentality, proactive and self-motivated
  • Excellent verbal and written communications skills in English
  • Strong account management skills and experience developing relationships with C-level
  • Ability to work in a fast-paced team environment
  • Strong analytical and problem-solving skills, sound judgment
  • Confidence to make difficult decisions 
  • BA/BSc Degree or Equivalent
  • Willingness to travel extensively within region

Nice to Have

  • Experience working with feedback solutions in the higher education space
  • Experience working in a dynamic and challenging, growing start-up environment
  • Solid understanding of web, enterprise and SaaS technologies

Apply for this position

We are seeking an Account Executive to cover the higher education market within a sales region in our North American market. . Responsibilities include achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle and collaborating with other team members (marketing, sales engineering, etc.).  The Account Executive is part of a sales and client success team that is made up of an Account Manager, Sales Development Representative, and Client Success Manager.  Together this team is responsible for driving new logo business, renewal and growth of the existing business in a specific geographic region.   

What you will do as our new Enterprise Account Executive

  • Create and execute territory and account plans for prospective clients
  • Secure business by cold calling prospects and following up on leads 
  • Identify key decision-makers and cultivate relationships with executive-level contacts
  • Conduct high-impact virtual and live presentations/demonstrations of our solutions
  • Work closely with marketing and pre-sales to assessments and determine customer needs
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Scope, negotiate and close multi-year agreements with prospect accounts
  • Work collaboratively with your team of Account Exec, Sales Development Representative, and Client Success Manager to develop plans for each account to ensure renewal and expansion of the Explorance solution. 
  • Exceed activity, pipeline, and revenue targets
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Utilize a solution approach to selling and creating value for customers
  • Leverage internal consulting, services and product development teams appropriately
  • Develop and maintain sales materials and current product knowledge
  • Participate in marketing events such as seminars, webinars, and trade shows events
  • Develop and maintain skills, knowledge and proficiencies required to respond to client needs
  • Continuously build knowledge and skills to keep pace with market trends

Here’s what you’ll bring to the role

  • 5+ years SaaS sales experience ideally in the higher education sector
  • Proven track record of sales success and prospecting, including cold calling
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Demonstrated experience developing a territory sales plan with measurable objectives
  • Strong business development, technical presentation skills, and the ability to present technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Hunter mentality, proactive and self-motivated
  • Excellent verbal and written communications skills in English
  • Strong account management skills and experience developing relationships with C-level
  • Ability to work in a fast-paced team environment
  • Strong analytical and problem-solving skills, sound judgment
  • Confidence to make difficult decisions 
  • BA/BSc Degree or Equivalent
  • Willingness to travel extensively within region

Nice to Have

  • Experience working with feedback solutions in the higher education space
  • Experience working in a dynamic and challenging, growing start-up environment
  • Solid understanding of web, enterprise and SaaS technologies

Apply for this position

The Account Manager for our Higher Education division works as a key member of the sales and customer account team responsible for maintaining customer satisfaction and maximizing revenue from existing accounts in our higher education space.  These accounts are colleges and universities across North America.  The Account Manager is part of a sales and client success team that is made up of an: Account Executive, Sales Development Representative, and Client Success Manager.  Together this team is responsible for driving new logo business, renewal and growth of the existing business in a specific geographic region.

What you will do as an Explorance Account Manager

  • Renew and grow expiring agreements with clients that are assigned to the account team
  • Build relationships with Explorance’s customers and employees
  • Act as a trusted adviser and consistent source of relevant information for your contacts
  • Work collaboratively with your team of Account Exec, Sales Development Representative, and Client Success Manager to develop plans for each account to ensure renewal and expansion of the Explorance solution. 
  • Work closely with clients assigned to your team to review current services and enhancements
  • Carry out regular initiatives and campaigns
  • Utilize a solution approach to selling and creating value for customers
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Exceed activity, pipeline, and revenue targets
  • Act as a liaison between internal teams to ensure customer needs are being met; coordinating between Sales, Operations, and Finance teams
  • Ensure customer retention and growth by maintaining customer satisfaction

What you will bring to the role

  • Client-centred mentality with the ability to communicate in a way that is positive, composed, courteous, and professional.
  • Excellent written / verbal communication and presentation skills
  • Ability to consistently close deals through effective negotiations and deal management
  • Strong business development, technical presentation skills, and the ability to present technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Outstanding organizational and process skills to ensure top priorities are consistently being pursued
  • Ability to follow existing procedures with the flexibility and creativity to develop, learn, and implement new processes
  • 2+ years in a combination of sales, customer relationship management, and/or enterprise solution executive role with experience in driving opportunities and projects to closure.

Successful candidates will have

  • Experience  SAAS Account Management ideally within Higher Education
  • Self-motivation, problem-solving capabilities, able to work with little direction
  • Hunter type personality combined with board room presence and presentation skills
  • Strong work ethic
  • Integrity
  • Flexibility
  • Responsibility
  • Leadership qualities
  • Willingness to travel
  • Demonstrated ability to exceed individual quarterly and annual quotas

Additional languages and Salesforce.com experience are appreciated.

Apply for this position

Currently, we are looking to add a Back-end C# Developer to join our DevOps organization.

What you will do as our new Back End Developer:

  • Server-side languages like .NET Core, C#
  • Knowledge in OOP Object-Oriented Programming
  • Knowledge in Dependencies Injection framework
  • SQL development skillset (Azure database for PostgreSQL)
  • Knowledge and/or experience with Microsoft Azure functions and Durable functions
  • Knowledge of Microservices and serverless architectures
  • Implementation of a robust set of services, features and REST APIs
  • Excellent written and verbal communication
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams 
  • Passion for technology and problem solving
  • Nice to have :      
    • Azure DevOps pipeline
    • Arm Template
    • Powershell
    • NoSQL
    • Node.js

Here’s what you’ll bring to the role:

  • Building secure and reusable code and libraries.
  • Implementation of Stored Procedures.
  • Implementation of scalable Data Access Layers.
  • Translation of requirements and technical analysis into back-end features.
  • Validation and correction of upstream technical design.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Data migration, transformation, and scripting.
  • Write technical design and partial architectures.
  • Responsible for effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Estimation of features and tasks.
  • Follow and participate in Explorance development standards and guidelines
  • Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Troubleshooting production issues and bug correction.
  • French is required

Apply for this position

Currently, we are looking to add a Back-end SQL Developer in our Dev Ops organization.

What you will do as our new Back End Developer:

  • Implementation of Stored Procedures.
  • Implementation of scalable Data Access Layers.
  • Building secure and reusable code and libraries.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Validation and correction of upstream technical design.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Data migration, transformation, and scripting.
  • Write technical design and partial architectures.
  • Responsible of effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Estimation of features and tasks.
  • Follow and participate to Explorance development standards and guidelines
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Write technical design and partial architectures.
  • Troubleshooting production issues and bug correction.

Here’s what you’ll bring to the role:

  • 3/5 experience
  • Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
  • Azure SQL experience
  • Server-side languages like C#, ASP.NET,
  • SQL development skillset
  • Web server technologies like IIS
  • Knowledge of Python
  • NoSQl
  • Knowledge of Graph SQL
  • Microsoft Azure functions
  • Web Application architecture fundamentals
  • Microservices architectures
  • Excellent written and verbal communication
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams 
  • Passion for technology and problem solving

Apply for this position

We are looking for an exceptional Cloud Infrastructure Systems Administrator to join our dynamic team who thrives in a demanding, fast-moving environment.  Reporting to the VP of Cloud and Security, this individual will collaborate closely with the Technical Customer Support team, R&D, Architecture and Product Management, working on developing reference architectures and developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.

What you will do as our new Cloud Infrastructure Systems Administrator:

  • As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability and optimum performance.
  • Manage and establish priorities for analysis, design, development and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations.
  • Design and execute short and long term strategic plans to assure infrastructure capacity attains current and future needs.
  • Define and manage IT Disaster Recovery Strategy for organization.
  • Report and prepare strategies to maintain server infrastructure.
  • Foster a culture of accountability, innovation, and team building.
  • Maintain and improve company standards
  • Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
  • Track our cloud customer SLAs and ensure total conformity to these customer commitments
  • Create and maintain complete and accurate documentation for the purpose of operational audits including security and compliance
  • Determine necessary operations certifications and implement plans for securing and maintaining these certifications
  • Participate in strategic platform and technology decisions, including new technologies, cost-savings strategies, improved process, and unique value features.
  • Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process.

Here’s what you’ll bring to the role

  • In-depth knowledge of Microsoft environments (MS Server, MS SQL, Azure)
  • Experience with virtualization platforms, preferably HyperV 
  • Working knowledge of SANs (Dell, HP)
  • Experience with web application environments, including TCP/IP, SSL/TLS, HTTP, DNS, routing, load balancing, etc.
  • Strong working knowledge of networks, firewall systems, and routing protocols.
  • Proficient with scripting languages such as PowerShell, Bash
  • Hands-on experience with high availability web architecture and technology
  • Experience with configuration management software, version control software and job execution tools, preferably Git and Jenkins
  • Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability or high availability initiatives.
  • Experience with centralized logging services and backup systems
  • Minimum of 12 years of successful in-depth knowledge and experience within the private and public cloud space.
  • know how to adapt to a constantly evolving environment and like to bring forth new ideas.
  • have managed 24×7 operations and are passionate about delivering premiere enterprise-grade cloud and hosted services
  • are experienced in managing hosted operations, with a proven track record
  • have worked on production environment compliance, certifications, and audits including security
  • have a strong knowledge of infrastructure and networking security concepts

Personal Skills

  • Sense of initiative, resourcefulness and autonomy;
  • Great team spirit and able to work effectively across teams within Explorance and with partners to “make it happen”
  • Work efficiently, Organized, Good time management;
  • Be able to work under pressure
  • Ambitious
  • Have excellent communication skills, both verbal and written

Apply for this position

Currently, we are looking for a Competitive Intelligence Analyst Intern to collect and analyze data to help us better understand the quickly evolving Experience Management market and the vendors who operate in this space.

As Competitive Intelligence Analyst Intern, you will:

  • Be the subject matter expert (SME) on key competitors’ product, business, sales, and marketing strategies.
  • Develop product lists and supporting content highlighting product differentiators.
  • Create executive summaries to ensure an informed leadership team.
  • Collaborate with marketing, product, and sales teams to help drive competitive take-out strategies and influence product roadmap and messaging/positioning.
  • Participate in industry events and conferences and report the state of the industry and trends to watch for.
  • Develop and present formal briefings to large audiences on relevant topics and trends in public or commercial sectors.
  • Execute competitive win/loss reviews with sales/account teams, prospects and customers to ensure clear understanding of competitive dynamics.
  • Support the creation of marketing content, competitive intelligence, and additional research projects as needed.

Here’s what you will bring to the role:

  • Relevant work experience in Product Management, Sales Engineering, Technical Marketing, Customer Support or field-facing Competitive Intelligence
  • Exceptional communication skills, with the proven ability to translate complex technical concepts into actionable field guidance and differentiated positioning
  • Acute attention to detail, spelling, and grammar
  • Ability to work independently and within a team
  • Ability to learn new skills quickly and comfortable working with various technologies and interfaces
  • Creative, self-motivated, with good interpersonal skills
  • Proven PowerPoint/Microsoft Office 365 Suite presentation skills

Nice to Have 

  • 2 years of experience consulting in the Higher Education and Corporate markets
  • Knowledge in MadCap Flare, JIRA, Confluence

Please include a cover letter with your application.

Apply for this position

Currently, we are looking for a Customer Success Manager to join our dynamic team that thrives in a demanding, fast-moving environment.

What you will do as our new Customer Success Manager:

  • Improve client retention and revenues for assigned accounts, through proactive account management.
  • Maximize client satisfaction and product usage across all Explorance product and service lines for assigned high-value Enterprise accounts. This role primarily focuses on the Metrics that Matter software and methodology, but will also support Blue, BlueX, and BluePulse
  • Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Metrics That Matter can meet their needs.   Actively collaborate with Sales Account Managers to grow clients over time.
  • Serve as an expert in Explorance software, corporate learning measurement and evaluation strategy, and Employee Journey Analytics. Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements.
  • Perform quarterly client reviews over the phone and sometimes in person.
  • Perform high-level product and service consultations.
  • Perform ongoing solution support and troubleshooting, escalate software issues, and oversee software upgrades.
  • Bring intelligent product feedback from clients to the Explorance Product team
  • Provide client account updates to team members, Sales Executives, and Leadership staff.
  • Manage and communicate client risk indicators and develop a plan to resolve those risks.
  • Gather and share client success stories, case studies and product using best practices.

Key Skills Needed for Success:

  • High degree of self-motivation and ability to work independently
  • Outstanding communication skills; able to communicate effectively with all levels at an organization
  • Strategic thinker who connects customer goals with Explorance products
  • Exceptional written and verbal communication
  • Ability to quickly learn complex MTM technology in order to provide technical support
  • Outstanding customer service and support skills
  • Critical thinking, resourcefulness, attention to detail, and problem-solving
  • Proven experience managing projects and meeting deadlines.
  • Must be able to anticipate changes in a dynamic work environment.
  • Effective time and task management expertise.

Experience & Education:

  • B.A./B.S. degree required
  • Proven track record with a minimum of 5 years of business experience in the following areas:
    • Customer service or client success management
    • Software implementation, consulting, or subject matter expert
    • Consulting on software, measurement, or in the talent development field
    • A high degree of self-motivation and ability to work independently
    • Outstanding communication skills; able to communicate effectively with all levels at an organization
  • Experience working in a collaborative team environment
  • Project management experience is a plus.
  • We use Microsoft Office and Salesforce.com daily. Experience implementing or working with these or similar tools and/or with software in any of the following areas is a plus:
    • Metrics that Matter and Blue
    • Learning Management Systems
    • Talent Management Systems
    • Statistics / Data Analysis (e.g., Tableau, SPSS)
    • Databases

Apply for this position

As we are moving to a global solution, we require more and mode DevOps engineering to automate the deployments helping our CS and DIS team. These two DevOps engineer will help out automating Blue/BlueNext/BlueConnector/etc…

As an Explorance DevOps Engineer, you will be helping the development and QA team to automate, develop, implement and investigate of world-class products.

What you will do as our new DevOps Engineer

  • Administration/Monitoring of different servers in the cloud or on-premises

  • Database (MSSQL) administration and maintenance

  • AD/DC administration

  • VPN administration

  • Backups and restoration of Virtual Machines, Databases

  • Implementation of recovery plans

  • Data migration, transformation, and scripting.

  • Write technical design and partial architectures.

  • Troubleshooting of infrastructure and product deployments, bug correction.

  • Cost and time estimation of features and tasks.

  • Investigation of new technologies to be applicable in Explorance software development processes

  • Support developers and QA team in the implementation of a robust set of services, features, APIs that power our web products.

  • Understanding of fundamental design principles behind a scalable application.

  • Follow and participate in Explorance standards and guidelines

What you will bring to the role:

  • Azure fundamentals

  • CI/CD Pipelines fundamentals

  • MSSQL – Oracle(concepts)

  • Windows Server administration

  • Networking, Routing, Firewall, FTP and DNS understanding

  • Virtualization (Hyper-V)

  • Powershell and Azure CLI scripting

  • Web server technologies like IIS, Tomcat

  • TLS Certificate management

  • Physical Server and Networking configuration

  • SSO Concepts

  • Server-side languages like C#, ASP.NET, Python

  • REST/SOAP API concepts

  • Docker Concepts

  • Git knowledge

Apply for this position

Currently, we are looking to add a front-end Developer.

 

Skills:

  • Proficient understanding of web fundamentals, including HTML5, CSS3, JavaScript
  • Proficient understanding of adaptive and responsive designs
  • Translation of requirements and technical analysis into visual elements or back-end features
  • Ability to implement automated unit testing
  • Accessibility Guidelines (WCAG)
  • Excellent knowledge of Angular 9+
  • Excellent knowledge of REST API
  • Excellent written and verbal communication
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams 
  • Passion for technology and problem solving
  • Nice to have: Knowledge of React.
  • Minimum of 3 to 5 years experience

Responsibilities

  • Building secure and reusable code and libraries.
  • Implementation of scalable Data Access Layers.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Write technical design and partial architectures.
  • Responsible of effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Creative, self-motivated, with good interpersonal skills
  • Estimation of features and tasks.
  • Follow and participate to Explorance development standards and guidelines
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Troubleshooting production issues and bug correction.

Apply for this position

Currently, we are looking for a Front-End Developer who always strives for software excellence and continuous improvement.

The Front-End Developer will design and develop new features and enhancements to software applications that meet business specification. Primary responsibilities include wireframing and front-end implementation, user experience, usability, CSS layout, DOM manipulation, progressive enhancement / graceful degradation, cross-browser testing, unit testing, accessibility, user interaction and user interface design. If you think you’ll enjoy working in a result-driven laid-back environment with flexible hours, then keep reading.

What you will do as our new Front-End Developer

  • Improve the quality of the existing UI and develop new user-facing features
  • Ensure the technical feasibility of UI/UX designs
  • Optimize application for maximum speed and scalability
  • Reorganizing the software flow to uplift the user experience
  • Build reusable code and libraries for future use
  • Collaborate with other team members and stakeholders
  • Perform code reviews, unit testing, and system testing as needed for other developers’ efforts. At a minimum, code reviews, unit testing, and system testing should ensure all requirements have been addressed, all basic functionality works, and errors are handled properly.

Here’s what you’ll bring to the role

  • Basic knowledge ASP .NET and page life cycle
  • Proficient understanding of web markup, including HTML5, CSS3
  • Proficient understanding of adaptive and responsive designs and tools such as Bootstrap
  • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
  • Good understanding of advanced JavaScript libraries and frameworks, such as Vue.JS, Angular, React, or Ember etc., or JS-based build tools like Grunt, Gulp, and Bower
  • Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
  • Good understanding of asynchronous request handling, partial page updates, and AJAX
  • Proficient understanding of cross-browser compatibility issues and ways to work around them.
  • Proficient understanding of code versioning tools, such as GIT
  • Tools and Languages: Version Control (e.g., GIT), Visual Studio 2015+, ASP.NET / MVC, Data formats (e.g., JSON, XML), Data APIs (e.g. Restful API), Web Font Embedding, Scalable Vector Graphics (aka SVG),
  • Responsive Web Design, Object-Oriented Programming, JavaScript Animation, CSS Animation, Charts / Graphs, UI Widgets, Code Quality Testing, Integration Testing, Templating Strategies, Templating Engines, Single Page Applications, XHR Requests (AJAX), Web/Browser Security, HTML Semantics, Browser Developer Tools
  • Experience working with graphic designers and UI/UX requirements
  • Knowledge of SOAP and REST API
  • French is required

Apply for this position

Currently, we are looking to add a Fullstack Developer (React/Node) in our Innovation Lab’s team!

 

Skills:

  • Proficient understanding of web fundamentals, including HTML5, CSS3, JavaScript
  • Proficient understanding of adaptive and responsive designs
  • Translation of requirements and technical analysis into visual elements or back-end features
  • Ability to implement automated unit testing
  • Accessibility Guidelines (WCAG)
  • React/Typescript
  • Node JS
  • GrapQL
  • REST API
  • Knowledge of PostgreSQL
  • Excellent written and verbal communication
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams 
  • Passion for technology and problem solving
  • Nice to have: Knowledge of Angular
  • Minimum of 3 to 5 years experience

Responsibilities: 

  • Building secure and reusable code and libraries.
  • Implementation of scalable Data Access Layers.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Write technical design and partial architectures.
  • Responsible of effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Creative, self-motivated, with good interpersonal skills
  • Estimation of features and tasks.
  • Follow and participate to Explorance development standards and guidelines
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Troubleshooting production issues and bug correction.

Apply for this position

As an Explorance Full Stack Developer, you will be helping the development team to create innovative world class products. On the front-end, as a full stack web developer, you will use a combination of HTML, CSS, AngularJS, Node.js and JavaScript to build the user interface. On the back-end, you will develop applications, servers, and databases that make up the foundational structure using C#, ASP.NET, Python, and SQL.

What you will do as our new Full Stack Developer

  • Implementation of a robust set of services, features, and APIs that will power our web products.
  • Building secure and reusable code and libraries.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Validation and correction of upstream technical design.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Data migration, transformation, and scripting.
  • Write technical design and partial architectures.
  • Responsible for effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Estimation of features and tasks.
  • Follow and participate in Explorance’s development standards and guidelines.

Here’s what you’ll bring to the role

  • Web fundamentals like HTML, JavaScript, and CSS
  • Accessibility Guidelines (WCAG)
  • CSS preprocessors like Sass or LESS
  • JavaScript frameworks like AngularJS, React, or Ember etc., or JS-based build tools like Grunt, Gulp, and Bower
  • Libraries like jQuery
  • Front-end (CSS) frameworks like Foundation or Bootstrap
  • AJAX
  • SOAP and REST API knowledge
  • Experience working with graphic designers and UI/UX requirements
  • API design and development
  • CRUD (Create, Read, Update, Delete)
  • RESTful Services
  • Passionate about new technologies
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently & within a team
  • A problem solver ready for a new challenge

Apply for this position

The Product Analyst should be thrilled with defining an innovative product and be able to work with different personalities. The Product Analyst will focus on the development of new features, create and maintain detailed requirement documentation and functional design specifications, ensure every new function is consistent with the product and meets the business needs.

What You Will Do As Our new Product Analyst

  • Create detailed requirements/specifications for the development team
  • Create documents related to the new product releases
  • Participate in any requirements related activities, constantly updating the documentation to make sure it always represents the latest changes.
  • Keep the communication quick and clear with all team members.

What You Will Bring To The Role

  • At least, 3 years of experience as a Product Analyst 
  • Experience/background in writing technical and/or non-technical documentation e.g. requirements, training materials
  • Excellent communication (written and spoken) skills to work collaboratively with various stakeholders
  • Ability to clearly present the feature to the team
  • Ability to understand technical concepts
  • Passionate about products
  • Ability to empathize with the customer, inspired to build great user experience
  • Proficient in Microsoft Word, Excel, PowerPoint, Confluence, JIRA
  • Strong organizing skills: prioritization, documentation organization, time management, multi-tasking, autonomous
  • Detail-oriented, a keen eye for spotting out the flaw in the solution.
  • Locate in Montreal, Quebec
     

Nice to have

  • Experience with Agile methodology
  • Quick learner
  • Capability to think outside of the box
  • Proficiency in French and knowledge of other languages

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Currently, we are looking for a Proposal & Contract Specialist to join our dynamic team who thrives in a demanding, fast-moving environment.

What you will do in your new role

  • Oversee the development of proposals, bids quotations, RFP responses or other documents describing organizational products and services.
  • Manage and meet proposal deadlines by establishing project priorities.
  • Develop and manage a repository of templates, standard language, and collateral.
  • Collaborate with sales team in reviewing contractual agreements written in legally binding language.
  • Review contract terms and conditions to ensure compliance with company policies.
  • Proofread, edit, and fact-check legal documents for accuracy and consistency.

Here’s what you’ll bring to the role

  • Bachelor’s degree in accounting, business administration, economics, finance, law, or other relevant fields.
  • 2-5 years of relevant experience
  • Knowledge of legally binding contractual language and terminology.
  • Impeccable verbal and written English communication skills. Additional languages a plus.
  • Very strong attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent time management and organizational skills.
  • Strong organizational skills. Technical aptitude is considered beneficial
  • Ability to prioritize workload
  • Team player attitude and drive to work autonomously

Apply for this position

We are seeking a Sales Development Representative to cover the large higher education market within North America. 

The role will be based in our Montreal office (Remote welcome too!) and will be responsible for all sales development and prospecting tasks such as cold calling as well as engagement-focused activities including developing content and organizing events.

As an SDR, you will be a crucial part to a team that enables us to scale and continue to grow rapidly. You will consistently be challenged by engaging with different roles in the higher education sector to help provide them solutions to their Experience Management challenges.

We are committed to the success and investment our people. We hire with the intention to develop and promote within. Explorance’s success is dependent on this model. 

What you will do as our new Sales Development Representative

  • Sales Development:
    • Conduct extensive research to identify prospects
    • Generate new business opportunities from inbound and outbound leads
    • Use a mixture of outreach methods including cold calls, emails, and social media
    • Manage and track leads in our CRM (Salesforce) and learn forecasting methods
    • Understand our offerings and effectively communicate them to prospects
    • Work closely with other members of the sales team to qualify opportunities and execute on sales strategies
    • Achieve and exceed monthly/quarterly objectives
    • As you gain knowledge and expertise, you will learn to strategize, consult, and advice prospects to prepare you for a larger quota carrying sales role
  • Engagement:
    • Develop region-specific content
    • Organize and execute marketing events
    • Coordinate and attend external conferences and events
    • Nurture warm leads
    • Stay up to date with changes and challenges in the higher education sector
    • Embed Explorance within regional higher education markets
  • Administration:
    • General administration to support sales region

Here’s what you’ll bring to the role

  • Bachelor Degree or equivalent in a related field 
  • Ability to learn and grow business/sales development experience in the Higher Education sector
  • Proven track record of generating new business opportunities and achieving targets
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Ability to position technical concepts and business solutions clearly
  • Responsiveness and thorough follow-up with customers and prospects
  • Strong phone presence, comfortable with high-volume, outbound cold calling
  • Experience working with/selling enterprise software and SaaS
  • Genuine interest in a high-tech sales career
  • Excellent communication in English (verbal and written)
  • Willing to travel for events within region 
  • Hunter mentally, proactive, and self-motivated
  • A positive approach, a team-oriented mindset, and willing be to be coached to contribute to the continuous success of the organization

Assets 

  • Experience working in a dynamic and challenging, growing start-up environment
  • Experience working in the large enterprise sector
  • Solid understanding of web, enterprise and SaaS technologies
  • Additional languages

Apply for this position

We are seeking an Account Executive to cover the higher education market within a sales region in our North American market. . Responsibilities include achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle and collaborating with other team members (marketing, sales engineering, etc.).  The Account Executive is part of a sales and client success team that is made up of an Account Manager, Sales Development Representative, and Client Success Manager.  Together this team is responsible for driving new logo business, renewal and growth of the existing business in a specific geographic region.   

We are looking for experienced, successful candidates with a proven track record selling SaaS solutions and knowledge of the higher education sector. 

What you will do as our new Sales Enablement Instructor:

  • Delivery, management, and scalability of onboarding / continuous learning programs for our sales functions (AE/AM and SDR’s)
  • Uses an array of tools to produce a variety of materials that promote learning through self-study, practice, and performance support to decrease ramp time and increase the effectiveness of a global team
  • Coach and mentor new hires throughout their onboarding and foster a data-driven coaching culture in partnership with leadership
  • Implement new processes and tools to increase the efficiency of our global Sales teams while removing as many obstacles as possible from their current workflow
  • Develop and curate all content for our sales team, including playbooks, training, marketing, and product material, to ensure that all information is easily and readily available
  • Collaborates with Subject Matter Experts (SME) to translate their knowledge into effective learning experiences for our sales-facing teams
  • Create and implement ongoing Sales onboarding and ever-boarding certification programs
  • Leverages rapid, agile development techniques and processes to create learning for a rapidly changing environment

Qualifications

  • 2-5 years of experience in an enablement function with demonstrated ability to onboard, transfer skills, and coach new hires while driving learner engagement
  • 1-2+ years experience as an Account Executive or Account Manager seller with a strong understanding of what it means to be in a sales role to drive revenue and understands pain points that can be alleviated is an asset
  • Post-secondary education in business, education, or a related field
  • Strong knowledge of sales processes, methodologies, and processes to increase revenue
  • Experience working in a fast-paced global SaaS company or delivery of global training programs
  • Proven project and time management skills in an environment where you may be contributing to several projects simultaneously; maintain and regularly update multiple project schedules
  • Excellent verbal, written, and interpersonal communication skills; (additional languages a plus) ability to quickly build solid partnerships and effectively communicate needs and challenges
  • Self-starter with the ability to work both independently and collaboratively in a fast-paced environment to achieve outcomes
  • Availability to support multiple time zones

Apply for this position

Currently, we are looking for a Senior Experience Management Consultant in either Europe or Australia (remote in region or in our London or Melbourne offices) to join our dynamic team who thrives in a dynamic, fast-moving environment.

We are seeking a proven experience management Consultant with experience in the HR, learning and talent development markets to design and deliver tailored client solutions, engage, and coach our client organizations, support business development, and bring their insight and innovation to our technology and consulting product roadmap and strategy.

Job Overview:

The Explorance Consulting Practice plays a crucial role in partnering with clients around the globe on their employee experience management strategic priorities.   Whether a client needs strategy development, advanced analytics, management support, or that little extra to tie everything together, the Explorance consultants provide that trusted advisor support to achieve their goals. Successful team members thrive in a face-paced, collaborative environment focused on delivering tangible value and impact to our clients and innovative solutions and thought leadership both internally to Explorance and externally in the industry.

Consulting Practice Offerings include:

  • Complex and advanced data analysis
  • Skills assessment development 
  • Instrument design and validation
  • Measurement and report strategy
  • KPI and dashboard design
  • Talent program impact studies
  • Custom coaching
  • Award application consulting
  • Executive reporting services
  • Employee and student Journey Mapping & Analytics

The role of a Senior Consultant is to lead client project teams in the development and delivery of employee experience management solutions. They are accountable for leading the execution of our solutions but also contributing to the scoping, designing, and ensuring the profitability of client engagements. Explorance Consultants focus heavily on creating insight and value through world-class methodology design, strategy, change management and advanced data analytics.  In addition to delivering on client commitments, this position collaborates across the organization to develop new employee experience measurement consulting products (with or independent of Explorance technology) and contribute to business development opportunities.

What you will do as our new Senior Experience Management Consultant:

  • Influence, guide, and coach at all levels of large or small organizations, including senior leaders and executive audiences, and both prospects and clients
  • Conduct consulting engagements and presentations virtually and on-site with clients. Lead strategy, design and execution of measurement and analytics projects including:
    • Measuring the Impact of Talent programs (i.e., Learning & Development, Leadership, Onboarding, Performance Management, etc.)
    • Developing holistic employee or student experience measurement strategies
    • Delivering organizational change management and adoption of consulting and software/technology solutions
    • Providing Advanced Data Analysis and Interpretation, both Qualitative and Quantitative
    • Designing and Developing Employee Engagement or Multi-Rater (360, 180) Assessments and reports for leadership, management, skills, etc.
    • Building organizational measurement maturity diagnostics, strategies, and roadmaps
    • Supporting clients with world class capability development through delivery of client workshops and coaching
  • Lead project teams including clients and other Explorance team members (Software Implementation leads, Customer Success Managers, etc.), develop and manage client relationships, project plans, and resources
  • Utilize core Explorance technology platforms and/or industry standard BI platforms (i.e., Tableau, Power BI) for data collection and analysis on projects
  • Collaborate with the sales team to engage prospects and clients to understand their needs and scope new consulting business. Develop, price, and deliver compelling proposals to clients in partnership with the sales team
  • Support Explorance’s industry presence with thought leadership in employee experience measurement, including authoring blog posts / articles, creating podcasts, or designing and delivering custom workshops and webinars on learning and talent analytics
  • Contribute to the design of innovative experience management solutions that are scalable and can be productized for new consulting products, both standalone consulting and paired with Explorance Core software/technology solutions. Provide measurement and analytics market expertise to internal Product Management teams for new technology platform design and implementation
  • Ability to travel up to 20% (domestic and international)

What you will bring to the role:

  • Deep knowledge and background in learning and development, talent development, employee experience management, measurement and analytics, HR best practices and processes, strategic talent management
  • Approximately 3-5 years’ experience in a global organization
    • Successfully developing and delivering consulting proposals, preferably externally to clients or to internal stakeholders
    • Developing and delivering experience management solutions including: strategy development, change management, best practice guidance on methodology and advanced analytics
    • Leading project teams (including virtual) matrixed across an organization
  • Strong presence and experience interacting with all levels of the organization, including Senior Leadership
  • Experience interacting, influencing and collaborating with stakeholders from around the globe, preferably in a client facing role
  • Proven project management capabilities including creating and managing to project plans as well as managing multiple projects at the same time while staying on time and within budget along with time, task management and prioritization skills
  • Excellent, effective oral and written communication skills to various levels of audiences in a global environment
  • Ability to work efficiently and effectively both individually and in a team environment
  • Analyze, visualize, and present data in a way that helps clients make decisions
  • Experience with Power BI, Tableau, SPSS, R (or related measurement and analysis technology)

Education Requirements:

  • Bachelor’s degree required
  • Advanced degree (Masters or PhD) in Business, Industrial/Organizational Psychology, Organizational Development, Human Resources or related area of study strongly preferred

Apply for this position

As an Explorance Solution Architect, you will be helping the development team to create innovative world class products helping to analyze and elaborate our current and next initiatives.

Responsibilities

  • Guide team development efforts towards successful project delivery.
  • Analyze technology requirements and environments
  • Achieve requirements goals within enterprise specific criteria
  • Setting the collaboration framework
  • Creating and elaborating solution prototypes
  • Select best of class technological solution and practices
  • Collaborate with Project Management on elaboration of timelines and estimates
  • Maintain high standards of software quality within your team by establishing good practices and habits.
  • Collaborate with other software developers and software architects to plan, design, test, and maintain solutions.
  • Lead in the collection and documentation of requirements, development of user stories, estimates and work plans.
  • Conception of robust set of services, features, APIs that power our web products.
  • Building secure and reusable applications.
  • Understanding of fundamental design principles behind a scalable application.
  • Write technical design and complex architectures.
  • Estimation of features and tasks.
  • Help lead and participate to eXplorance development standards and guidelines

Skills:

  • API design and development
  • RESTful Services Conception
  • Knowledge of server-side languages like C#, ASP.NET, Python along with popular best of class design patterns
  • Knowledge of Front-end technologies and design patterns
  • Knowledge of Microsoft SQL Server 2012 and up
  • Knowledge of NoSQL
  • Knowledge of Graph Database
  • Knowledge of Web server technologies like IIS, Node.js
  • At least eight years of working experience as a Solution Architect
  • Excellent communication skills
  • Deep analytical skills
  • Passionate about web technologies
  • Work collaboratively
  • Excellent influencer and negotiator

Apply for this position

Currently, we are looking for a Solution Engineer to join our dynamic team who thrives in a demanding, fast moving environment.

As a Solutions Engineer you will be working closely with the sales team as the key technical advisor representing Explorance’s offerings.

What you will do as our new Solution Engineer

  • Representing Explorance as an expert in our software suites
  • Providing remote and on-site product demonstrations to potential customers
  • Recommending products and services to potential Explorance customers based on technical knowledge and customer needs
  • Writing and reviewing RFP responses and other technical documents
  • Managing the relationship with potential customers at a technical level
  • Assisting salespeople with strategy
  • Designing, managing, and maintaining demo & sandbox environments
  • Attending and presenting at tradeshows and conferences

Here’s what you’ll bring to the role:

  • Our software’s expertise – You will be acting as the technical expert in most interactions.
  • People skills – this is a customer-facing position requiring presentation skills
  • Ability to work independently and as part of a team
  • Availability & willingness to travel often
  • Availability to support multiple time zones
  • Impeccable verbal and written English communication skills (French or Spanish in an asset)
  • Excellent time management and organizational skills
  • Eagerness to work in a fast-paced environment
  • Service-oriented personality
  • Ability to quickly adapt to technology and industry changes
  • Educational background: IS, IT, Software/Computer Engineering or other technical degree.
  • Proficiency in MS Office and Web based applications

Apply for this position

Currently, we are looking for a UI/UX Designer who always strives for software excellence and continuous improvement. Our new UI/UX Designer delights our users with a talent for memorable, easy-to-grasp interactions and beautiful interface design. The UI/UX Designer is the champion of our user experience across multiple platforms and progressively seeks to understand how to refine it based on prototyping, feedback, and testing.

What you will do as our new UX/UI Designer

  • Collaborate with product management on new features
  • Develop wireframes and prototypes
  • Collaborate with developers to bring designs to life
  • Conduct usability testing and research
  • Develop and maintains a pattern library

Here’s what you’ll bring to the role

  • Outstanding and up-to-date design skills, with a portfolio to match
  • 3–5 years experience designing interfaces with complex interactions
  • Experience with Adobe XD, Photoshop, Illustrator (Figma an asset)
  • Excellent collaboration skills
  • Strong wireframing and prototyping skills
  • Creativity
  • Problem-solving skills 
  • Excellent/Exceptional communication skills 
  • Strong organizational skills (multitask, meet deadlines, can manage tasks, time management, and prioritization) 
  • Self-motivated with good interpersonal skills – Strong work ethic 
  • Ability to work independently &/or within a team
  • Attention to detail 
  • Ability to synthesize complex data into actionable goals
  • Passionate about technology
  • Good communication in French in required 

Apply for this position

In this role, based in Montreal, you will be responsible for building a global team of Sales Development Representatives (SDR) focused on outreach, prospecting and lead qualification for both the Higher Education and Large Enterprise markets. You will also form a crucial bridge between Sales & Marketing and has both individual contributor and management responsibilities. 

Responsibilities:

  • Build a word-class SDR organization.
  • Recruit, train, and manage a global team of SDRs across all business segments.
  • Ensure sales accepted opportunities are sourced in accordance with company targets, and that our sales organization has enough opportunities to work with to be successful.
  • Be equal parts business manager and talent developer.
  • Plan, forecast, and ensure the team is resourced effectively, in tandem with the needs of our sales organization.
  • Provide wide scale visibility over lead generation stats, and overall SDR performance.
  • Partner with regional managers to develop campaigns that align to their regional goals.
  • Partner with operations to ensure the SDR team has the best tools to do their job, and that they are configured to ensure SDR efficiency and productivity, especially Hubspot, and Salesforce.com. Ensure data capture and integrity.
  • Create visibility for the SDR team across the organization; drive value perception.

Requirements:

  • 5+ years experience in a sales or marketing related function
  • 2+ years of experience in building and managing an SDR function
  • Proven track record of driving sales pipeline growth for enterprise accounts through leading outbound prospecting teams
  • Experience managing teams remotely and across geographies and time zones
  • Experienced user of Hubspot, salesforce.com and SDR cadence management software
  • Ability to drive cross functional alignment and coordination across sales and marketing teams
  • Ability to attract, retain, and motivate exceptional SDRs
  • Excellent written and spoken English

Value-add qualifications:

  • Experience with SaaS solutions
  • Awareness of industry trends in enterprise HR/Talent/Learning and/or Higher Education
  • Bachelor degree in business, or equivalent
  • Excellent written and spoken French

Apply for this position

Currently, we are looking for an exceptional Talent Acquisition Lead to join our dynamic team who thrives in a demanding, fast-moving environment.

Key responsibilities

The Talent Acquisition Lead is an exciting opportunity for an experienced recruiter to help Explorance attract and recruit the best talents. Our Lead will fully manage the recruitment cycle activities and will be expected to develop strong relationships with hiring managers while finding the best recruitment strategy and create a positive candidate experience.  The recruiter will act as a strategic partner and will have as main mission to work closely with our sales and operation departments to fill critical positions as we are in a growing mode. 

The Talent Acquisition Lead will bring his passion to find creative ways to discover our future talents and will highlight our extraordinary culture to attract the cream of the crop.  The recruiter will also bring his or her sourcing expertise for mandate across Explorance’s growing list of regional offices which now include Chicago, London, Melbourne, Chennai and Jordan.

As our new Talent Acquisition Lead you will:

  • Build a talent acquisition strategy to create a talent pool, reach to passive candidates and innovate in the scouting of talents;
  • Structure and implement a simplified while efficient way for all recruitment activities from posting to onboarding;
  • Execute all recruitment activities (requisition, posting, interviews, negotiations, job offer, background checks, etc.)
  • Provide a positive hiring experience to potential candidates and coach managers by giving valuable feedback;
  • Partner with hiring managers to understand their needs, find the best strategy and guide them along the process;
  • Create a recruitment calendar of events, lead and participate in them;
  • Stay on top of market trends to improve our processes.

Here is what you will bring to the role:

  • Bachelor’s degree in human resources management or industrial relations
  • More than five (5) years of experience in recruitment- ideally with sales job (SDR, Account managers, etc)
  • Excellent communication skills, both in English and French (written and spoken)
  • Experience in the technology industry
  • Hunter mentality with experience in talent sourcing (use of LinkedIn+ boolean search)
  • Positive, inclusive and organize
  • Experience and interest in industry networking events and in-school partnerships

Apply for this position

Our Product Managers are dedicated problem-solvers who create experiences that simplify and enhance our customers’ lives.

As an Intermediate Product Manager, you will manage the full lifecycle of Blue. The ideal candidate will not only possess a strong technical aptitude and business acumen, they can write and effectively communicate product requirements to both engineering and non technical teams. A love of working with multiple teams across the organization while being side-by-side with the best engineers and designers is a must. The ideal candidate should easily manage several projects at once and ensure all committed features are on track for defined deadlines.

Responsibilities And Competencies

  • Define the scope of development for new product features, including management of the product backlog and deliverable status
  • You’ll own features end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company
  • Help to define the product vision
  • Follow and adhere to all release processes for a successful launch
  • A proven leader, motivator, and effective decision-maker with a detailed understanding of end-user needs
  • Ability to establish and maintain a high level of credibility with different stakeholders (including senior leadership)

Requirements :

  • Between 2 to 3 years of experience as a Product Manager
  • Experience successfully delivering a software product
  • Strong quantitative and qualitative skills; able to make data-driven decisions and provide recommendations to drive action
  • Client-facing 
  • Experience writing business and technical requirements

Apply for this position

Rising trends in the marketplace present opportunities to highlight key competitive solutions. We are seeking a highly qualified subject matter expert who will analyze, strategize, document and implement various solutions targeted to specific segments of the market. The chosen candidate must demonstrate strong research, abstraction and execution abilities.

As a Solutions Analyst, you will:

  • Be the subject matter expert who captures and demonstrates the practical and strategic capabilities of our products.
  • Own the demo environments from idea to reality: project manage the demo creation process including use case, feature prioritization, storyboarding, validation, feedback prioritization, demo asset design, demo build, release communication and enablement.
  • Architect, design and build end-to-end Blue demos that cross multiple solutions and platforms, including Explorance, SIS, HRIS, LMS and other 3rd party software where applicable.
  • Understand and implement the newest marketing features, keep up with the fast pace of Explorance product releases. This is an environment where you are always learning!
  • Troubleshoot issues with the demo environment and collaborate with the technical teams to resolve them.
  • Create and maintain related demo enablement assets: scripts, videos, how-to’s, etc.
  • Partner closely with Community Managers to capture, evaluate and catalog actual, on-the-field use cases and best practices from the community.
  • Curate, publish and maintain for easy access community contributed content: best practices, how-to documents, videos, etc.
  • Integrate and promote community contributed processes, best practices and knowledge into standardized solution guides.
  • Partner closely with solution engineers and Professional Services consultants to ensure the latest capabilities are leveraged across the organization.
  • Design and build emails and journeys that leverage industry best practices, sample data and enablement guides.
  • Create, curate and maintain enablement assets on internal sharing sites.
  • Support and participate in expert Q&A discussions and forums led by the training team.

Here’s what you will bring to the role:

  • Bachelor’s degree or equivalent
  • 3-5 years experience in Sales Engineering, QA, Professional Services or related
  • Exceptional communication skills, with the proven ability to translate complex technical concepts into actionable field guidance and differentiated positioning
  • Acute attention to detail, spelling, and grammar in English
  • Ability to learn new skills quickly and comfortable working with various technologies and interfaces
  • Project management skills to orchestrate complex projects

Please include a cover letter with your application.

Apply for this position

This internship is an opportunity for you to obtain significant experience in talent acquisition and employer brand. You will be given the occasion to be part of our recruitment activities, as well as contributing significantly to Explorance’s search for the best talents, while attracting and preselecting candidates. The intern’s primary responsibility will be to handle postings and phone interviews and coordinating our talent hunt on Linkedin.

The talent acquisition intern will make his or her charisma, passion and attention to detail shine to find Explorance’s best future talents.

Specific responsibilities

  • Support the Talent Acquisition Manager to create talent acquisition strategies and participate in the recruitment process;
  • Participate in the job postings review, jobs display and preselection of the candidates;
  • Offer a positive experience to the potential candidates from the start;
  • Partner with managers to understand their needs, uplift the job descriptions and make contact with candidates on Linkedin;
  • Contact passive candidates and improve our talent search;
  • Partner with HR on a marketing project to enhance the design, content and approaches of recruitment.

Qualifications

  • Currently enrolled in or have recently graduated from a relevant University program.
  • A basic knowledge of the IT field or languages of development (an asset).
  • Strong communication skills in French and English.
  • Creative mindset.
  • Detail oriented.
  • Highly skillful with Microsoft Office.
  • Customer experience skills, focus, and willingness to succeed.

Additional information

This internship is full time (40h/week) and paid.

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In this role, based in Montreal, the Application Support Specialist is responsible for supporting Explorance’s web applications for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.

Responsibilities:

  • Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Provide tier 2/3 functional and technical support on Explorance software solutions
  • Configure and implement new functionality  in the Explorance software solutions
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
  • Assist in new implementations, installations, upgrades and migrations of existing customers systems
  • Investigate issues with customer IT systems such as , SSO, LMS, SIS
  • Provide basic technical and web application training to new customers when required
  • Communicate and coordinate with internal departments when addressing software bugs or new releases
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
  • Collaborate with developers and QA team for high quality, delivery on time

Requirements:

  • Exceptional Customer Service Focus – Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in related field
  • Minimum 3 years customer support/technical support experience with enterprise software
  • Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with SQL Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration
  • Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Strong analytical problem solving and decision making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • English and French (both verbal and written)

Value-add qualifications:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
  • Spanish is a plus 

Availability:

  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
  • 24/7 On-Call Rotation

Apply for this position

Currently, we are looking for a Customer Success Manager in Chicago or remote in the US to join our dynamic team that thrives in a demanding, fast-moving environment.

What you will do as our new Customer Success Manager:

  • Improve client retention and revenues for assigned accounts, through proactive account management.
  • Maximize client satisfaction and product usage across all Explorance product and service lines for assigned high-value Enterprise accounts. This role primarily focuses on the Metrics that Matter software and methodology, but will also support Blue, BlueX, and BluePulse
  • Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Metrics That Matter can meet their needs.   Actively collaborate with Sales Account Managers to grow clients over time.
  • Serve as an expert in Explorance software, corporate learning measurement and evaluation strategy, and Employee Journey Analytics. Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements.
  • Perform quarterly client reviews over the phone and sometimes in person.
  • Perform high-level product and service consultations.
  • Perform ongoing solution support and troubleshooting, escalate software issues, and oversee software upgrades.
  • Bring intelligent product feedback from clients to the Explorance Product team
  • Provide client account updates to team members, Sales Executives, and Leadership staff.
  • Manage and communicate client risk indicators and develop a plan to resolve those risks.
  • Gather and share client success stories, case studies and product using best practices.

Key Skills Needed for Success:

  • High degree of self-motivation and ability to work independently
  • Outstanding communication skills; able to communicate effectively with all levels at an organization
  • Strategic thinker who connects customer goals with Explorance products
  • Exceptional written and verbal communication
  • Ability to quickly learn complex MTM technology in order to provide technical support
  • Outstanding customer service and support skills
  • Critical thinking, resourcefulness, attention to detail, and problem-solving
  • Proven experience managing projects and meeting deadlines.
  • Must be able to anticipate changes in a dynamic work environment.
  • Effective time and task management expertise.

Experience & Education:

  • B.A./B.S. degree required
  • Proven track record with a minimum of 5 years of business experience in the following areas:
    • Customer service or client success management
    • Software implementation, consulting, or subject matter expert
    • Consulting on software, measurement, or in the talent development field
    • A high degree of self-motivation and ability to work independently
    • Outstanding communication skills; able to communicate effectively with all levels at an organization
  • Experience working in a collaborative team environment
  • Project management experience is a plus.
  • We use Microsoft Office and Salesforce.com daily. Experience implementing or working with these or similar tools and/or with software in any of the following areas is a plus:
    • Metrics that Matter and Blue
    • Learning Management Systems
    • Talent Management Systems
    • Statistics / Data Analysis (e.g., Tableau, SPSS)
    • Databases

Apply for this position

We are currently looking for a Human Resources and Office Coordinator to join our dynamic team that thrives in a demanding, fast-moving environment. Reporting to the US General Manager, the HR and Office Administrator will work with our US team to assist in the daily operations of the office as well as the Human Resources department.

What you will do:

  • Planning & organizing employee engagement activities & coordination with vendor.
  • Responsible for internal communication such as birthday celebration, organization announcements & employee engagement communications.
  • Active participation in the recruitment process. Will coordinate the job postings, screening, scheduling and follow up of candidates.
  • Main contact for all new employees from offers to onboarding.
  • Ensure timely & accurate employee records.
  • Facilitate exit process in the collection of laptops and other office assets.
  • Responsible for handling queries related to the employee life cycle.
  • Manage inventory related to office and supplies.
  • Providing general administrative support to the HR department and business stakeholders
  • Implementing continuous process improvements to ensure efficiency
  • Other HR projects and initiatives as assigned
  • Prepare and make bank deposits.
  • Receive and distribute mail.
  • Book group travel for meetings and conferences.
  • Assist with Conference shipping and logistics.
  • Manage internal events & meetings (online, onsite and offsite)

What you will bring to the role:

  • Minimum of 2+ years of experience in a similar role
  • Must be mature and discreet and have experience dealing with highly confidential information
  • Excellent verbal and written communication skills (English); ability to communicate effectively at all levels in the organization.
  • Outstanding interpersonal skill
  • Capacity to organize, plan and participate in various projects
  • Meticulous attention to detail and strong organizational, time management and prioritization skills
  • Customer service attitude
  • Creative, self-motivated, and curious to learn.
  • Microsoft Office, Sharepoint, Expensepoint knowledge
  • Responsible & team-oriented
  • Constantly strives for improvement.

Apply for this position

The Account Executive will be responsible for selling corporate/enterprise new logos and managing/retaining/growing a portfolio of existing accounts, for the Explorance Experience Management software suite. Responsibilities include achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle and collaborating with other team members (marketing, sales engineering, etc.). 

This position is based in the US and can be remote. 

What you will do as our new Enterprise Account Executive

  • Create and execute territory and account plans for prospective clients
  • Secure business by cold calling prospects and following up on leads 
  • Identify key decision-makers and cultivate relationships with executive-level contacts
  • Conduct high-impact virtual and live presentations/demonstrations of our solutions
  • Work closely with marketing and pre-sales to assessments and determine customer needs
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Scope, negotiate and close multi-year agreements with prospect accounts
  • Work collaboratively with your team of Account Exec, Sales Development Representative, and Client Success Manager to develop plans for each account to ensure renewal and expansion of the Explorance solution. 
  • Exceed activity, pipeline, and revenue targets
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Utilize a solution approach to selling and creating value for customers
  • Leverage internal consulting, services and product development teams appropriately
  • Develop and maintain sales materials and current product knowledge
  • Participate in marketing events such as seminars, webinars, and trade shows events
  • Develop and maintain skills, knowledge and proficiencies required to respond to client needs
  • Continuously build knowledge and skills to keep pace with market trends

Here’s what you’ll bring to the role

  • 5+ years SaaS sales experience ideally in the higher education sector
  • Proven track record of sales success and prospecting, including cold calling
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Demonstrated experience developing a territory sales plan with measurable objectives
  • Strong business development, technical presentation skills, and the ability to present technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Hunter mentality, proactive and self-motivated
  • Excellent verbal and written communications skills in English
  • Strong account management skills and experience developing relationships with C-level
  • Ability to work in a fast-paced team environment
  • Strong analytical and problem-solving skills, sound judgment
  • Confidence to make difficult decisions 
  • BA/BSc Degree or Equivalent
  • Willingness to travel extensively within region

Nice to Have

  • Experience working with feedback solutions in the higher education space
  • Experience working in a dynamic and challenging, growing start-up environment
  • Solid understanding of web, enterprise and SaaS technologies

Apply for this position

Currently, we are looking for a Solution Engineer to join our dynamic team who thrives in a demanding, fast moving environment.

As a Solutions Engineer you will be working closely with the sales team as the key technical advisor representing Explorance’s offerings.

What you will do as our new Solution Engineer

  • Representing Explorance as an expert in our software suites
  • Providing remote and on-site product demonstrations to potential customers
  • Recommending products and services to potential Explorance customers based on technical knowledge and customer needs
  • Writing and reviewing RFP responses and other technical documents
  • Managing the relationship with potential customers at a technical level
  • Assisting salespeople with strategy
  • Designing, managing, and maintaining demo & sandbox environments
  • Attending and presenting at tradeshows and conferences

Here’s what you’ll bring to the role:

  • Our software’s expertise – You will be acting as the technical expert in most interactions.
  • People skills – this is a customer-facing position requiring presentation skills
  • Ability to work independently and as part of a team
  • Availability & willingness to travel often
  • Availability to support multiple time zones
  • Impeccable verbal and written English communication skills (French is an asset)
  • Excellent time management and organizational skills
  • Eagerness to work in a fast-paced environment
  • Service-oriented personality
  • Ability to quickly adapt to technology and industry changes
  • Educational background: IS, IT, Software/Computer Engineering or other technical degree.
  • Proficiency in MS Office and Web based applications

Apply for this position

Currently, we are looking for a Senior Experience Management Consultant in either Europe or Australia (remote in region or in our London or Melbourne offices) to join our dynamic team who thrives in a dynamic, fast-moving environment.

We are seeking a proven experience management Consultant with experience in the HR, learning and talent development markets to design and deliver tailored client solutions, engage, and coach our client organizations, support business development, and bring their insight and innovation to our technology and consulting product roadmap and strategy.

Job Overview:

The Explorance Consulting Practice plays a crucial role in partnering with clients around the globe on their employee experience management strategic priorities.   Whether a client needs strategy development, advanced analytics, management support, or that little extra to tie everything together, the Explorance consultants provide that trusted advisor support to achieve their goals. Successful team members thrive in a face-paced, collaborative environment focused on delivering tangible value and impact to our clients and innovative solutions and thought leadership both internally to Explorance and externally in the industry.

Consulting Practice Offerings include:

  • Complex and advanced data analysis
  • Skills assessment development 
  • Instrument design and validation
  • Measurement and report strategy
  • KPI and dashboard design
  • Talent program impact studies
  • Custom coaching
  • Award application consulting
  • Executive reporting services
  • Employee and student Journey Mapping & Analytics

The role of a Senior Consultant is to lead client project teams in the development and delivery of employee experience management solutions. They are accountable for leading the execution of our solutions but also contributing to the scoping, designing, and ensuring the profitability of client engagements. Explorance Consultants focus heavily on creating insight and value through world-class methodology design, strategy, change management and advanced data analytics.  In addition to delivering on client commitments, this position collaborates across the organization to develop new employee experience measurement consulting products (with or independent of Explorance technology) and contribute to business development opportunities.

What you will do as our new Senior Experience Management Consultant:

  • Influence, guide, and coach at all levels of large or small organizations, including senior leaders and executive audiences, and both prospects and clients
  • Conduct consulting engagements and presentations virtually and on-site with clients. Lead strategy, design and execution of measurement and analytics projects including:
    • Measuring the Impact of Talent programs (i.e., Learning & Development, Leadership, Onboarding, Performance Management, etc.)
    • Developing holistic employee or student experience measurement strategies
    • Delivering organizational change management and adoption of consulting and software/technology solutions
    • Providing Advanced Data Analysis and Interpretation, both Qualitative and Quantitative
    • Designing and Developing Employee Engagement or Multi-Rater (360, 180) Assessments and reports for leadership, management, skills, etc.
    • Building organizational measurement maturity diagnostics, strategies, and roadmaps
    • Supporting clients with world class capability development through delivery of client workshops and coaching
  • Lead project teams including clients and other Explorance team members (Software Implementation leads, Customer Success Managers, etc.), develop and manage client relationships, project plans, and resources
  • Utilize core Explorance technology platforms and/or industry standard BI platforms (i.e., Tableau, Power BI) for data collection and analysis on projects
  • Collaborate with the sales team to engage prospects and clients to understand their needs and scope new consulting business. Develop, price, and deliver compelling proposals to clients in partnership with the sales team
  • Support Explorance’s industry presence with thought leadership in employee experience measurement, including authoring blog posts / articles, creating podcasts, or designing and delivering custom workshops and webinars on learning and talent analytics
  • Contribute to the design of innovative experience management solutions that are scalable and can be productized for new consulting products, both standalone consulting and paired with Explorance Core software/technology solutions. Provide measurement and analytics market expertise to internal Product Management teams for new technology platform design and implementation
  • Ability to travel up to 20% (domestic and international)

What you will bring to the role:

  • Deep knowledge and background in learning and development, talent development, employee experience management, measurement and analytics, HR best practices and processes, strategic talent management
  • Approximately 3-5 years’ experience in a global organization
    • Successfully developing and delivering consulting proposals, preferably externally to clients or to internal stakeholders
    • Developing and delivering experience management solutions including: strategy development, change management, best practice guidance on methodology and advanced analytics
    • Leading project teams (including virtual) matrixed across an organization
  • Strong presence and experience interacting with all levels of the organization, including Senior Leadership
  • Experience interacting, influencing and collaborating with stakeholders from around the globe, preferably in a client facing role
  • Proven project management capabilities including creating and managing to project plans as well as managing multiple projects at the same time while staying on time and within budget along with time, task management and prioritization skills
  • Excellent, effective oral and written communication skills to various levels of audiences in a global environment
  • Ability to work efficiently and effectively both individually and in a team environment
  • Analyze, visualize, and present data in a way that helps clients make decisions
  • Experience with Power BI, Tableau, SPSS, R (or related measurement and analysis technology)

Education Requirements:

  • Bachelor’s degree required
  • Advanced degree (Masters or PhD) in Business, Industrial/Organizational Psychology, Organizational Development, Human Resources or related area of study strongly preferred

Apply for this position

We are looking for experienced, successful candidates with a proven track record of generating new sales opportunities and engaging the HE sector.

The role will be based in our London Office and will be responsible for all sales development and prospecting tasks such as cold calling as well as engagement-focused activities including developing content and organising events.

We are looking for experienced, successful candidates with a proven track-record generating new sales opportunities and engaging the HR and L&D sectors.

What you will do as our new Sales Development Representative

  • Sales Development:
    • Conduct extensive research to identify prospects
    • Generate new business opportunities from inbound and outbound leads
    • Use a mixture of outreach methods including cold calls, emails and social media
    • Manage and track leads in our CRM (Salesforce)
    • Understand our offerings and effectively communicate them to prospects
    • Work closely with other members of the sales team to qualify opportunities
    • Achieve and exceed monthly/quarterly quotas and objectives
  • Engagement:
    • Develop region-specific content
    • Organise and execute marketing events
    • Coordinate and attend external conferences and events
    • Nurture warm leads
    • Stay up to date with changes and challenges in the higher education sector
    • Embed Explorance within regional higher education markets
  • Administration:
    • General administration to support sales region

Here’s what you’ll bring to the role

  • Bachelor Degree or equivalent in a related field 
  • 1+ years business/sales development experience ideally in HE
  • Proven track record of generating new business opportunities and achieving targets
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Ability to position technical concepts and business solutions clearly
  • Responsiveness and thorough follow-up with customers and prospects
  • Strong phone presence, comfortable with high-volume, outbound cold calling
  • Experience working with/selling enterprise software and SaaS
  • Genuine interest in a high-tech sales career
  • Excellent communication in English (verbal and written)
  • Willing to travel for events within region 
  • Hunter mentally, proactive and self-motivated 

Assets 

  • Experience working in a dynamic and challenging, growing start-up environment
  • Experience working in the higher education sector
  • Solid understanding of web, enterprise and SaaS technologies
  • Additional languages

Apply for this position

We are seeking a French Speaking Sales Development Representative to cover the large enterprise market within Europe. 

The role will be based in our London Office and will be responsible for all sales development and prospecting tasks such as cold calling as well as engagement-focused activities including developing content and organising events.

We are looking for experienced, successful candidates with a proven track-record generating new sales opportunities and engaging the HR and L&D sectors.

What you will do as our new Sales Development Representative

  • Sales Development:
    • Conduct extensive research to identify prospects
    • Generate new business opportunities from inbound and outbound leads
    • Use a mixture of outreach methods including cold calls, emails and social media
    • Manage and track leads in our CRM (Salesforce)
    • Understand our offerings and effectively communicate them to prospects
    • Work closely with other members of the sales team to qualify opportunities
    • Achieve and exceed monthly/quarterly quotas and objectives
  • Engagement:
    • Develop region-specific content
    • Organise and execute marketing events
    • Coordinate and attend external conferences and events
    • Nurture warm leads
    • Stay up to date with changes and challenges in the higher education sector
    • Embed Explorance within regional higher education markets
  • Administration:
    • General administration to support sales region

Here’s what you’ll bring to the role

  • Bachelor Degree or equivalent in a related field 
  • 1+ years business/sales development experience ideally in the large enterprise sector
  • Proven track record of generating new business opportunities and achieving targets
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Ability to position technical concepts and business solutions clearly
  • Responsiveness and thorough follow-up with customers and prospects
  • Strong phone presence, comfortable with high-volume, outbound cold calling
  • Experience working with/selling enterprise software and SaaS
  • Genuine interest in a high-tech sales career
  • Excellent communication in English (verbal and written)
  • Willing to travel for events within region 
  • Hunter mentally, proactive and self-motivated 

Assets 

  • Experience working in a dynamic and challenging, growing start-up environment
  • Experience working in the large enterprise sector
  • Solid understanding of web, enterprise and SaaS technologies
  • Additional languages

Apply for this position

Currently, we are looking to add a Back-end SQL Developer to our Dev Ops organization.

What you will do as our new Back End Developer:

  • Design and develop solutions that are compliant with both functional and non-functional requirements (Security, Performance, etc.)
  • Ability to design solutions keeping in mind standard design principles/patterns thereby reducing time in reinventing the wheel whilst also being innovative.
  • Learn and understand existing Architecture components/techniques/practices in the projects that are currently developed in the organization
  • Troubleshooting the issue and providing a fix that fits the design and time constraints.
  • Provide suggestions on areas of improvement in the product/process whenever or wherever possible proactively.
  • Conscientious in maintaining the quality of source code that is committed to the version control repository.
  • Provide judicious estimates for features, changes, issues, etc.
  • Helping peers and learning from peers thereby growing as a team working towards a successful delivery
  • Write detailed documentation on the solution provided which helps peers to start working on the solution with minimal support
  • Involve in peer review and provide suggestions as well as be open to accept suggestion that comes out of a peer review
  • Communicate efficiently stakeholders in analyzing problems, gathering requirements, designing solutions, etc.

Here’s what you’ll bring to the role:

  • Strong knowledge in maintaining, designing, and developing Web APIs
  • In-depth knowledge in C#, ASP.Net MVC
  • Good knowledge in configuring and hosting application IIS
  • Knowledge in debugging using tools
  • Strong knowledge in SQL programming
  • Knowledge in using tools like SQL profiler, Query Plans.
  • Knowledge in source control tools (GIT)
  • Knowledge of Azure.

Apply for this position

We are looking for an exceptional Cloud Operations Engineer who thrives in a demanding, fast-moving environment.   Reporting to the VP of Cloud and Security, this individual will collaborate closely with the Technical Customer Support team, R&D, Architecture and Product Management, working on developing reference architectures and developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.

This key role will be based in our Chennai, India office, complementing our North American operations in solidify our 24×7 operations across all our products and services.

What you will do as our new Cloud Operations System Administrator:

  • As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability and optimum performance.
  • Manage and establish priorities for analysis, design, development and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations.
  • Design and execute short and long term strategic plans to assure infrastructure capacity attains current and future needs.
  • Define and manage IT Disaster Recovery Strategy for organization.
  • Report and prepare strategies to maintain server infrastructure.
  • Foster a culture of accountability, innovation, and team building.
  • Maintain and improve company standards
  • Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
  • Track our cloud customer SLAs and ensure total conformity to these customer commitments
  • Create and maintain complete and accurate documentation for the purpose of operational audits including security and compliance
  • Determine necessary operations certifications and implement plans for securing and maintaining these certifications
  • Participate in strategic platform and technology decisions, including new technologies, cost-savings strategies, improved process, and unique value features.
  • Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process.

Here’s what you’ll bring to the role

  • In-depth knowledge of Microsoft environments (MS Server, MS SQL, Azure)
  • Experience with virtualization platforms, preferably HyperV 
  • Working knowledge of SANs (Dell, HP)
  • Experience with web application environments, including TCP/IP, SSL/TLS, HTTP, DNS, routing, load balancing, etc.
  • Strong working knowledge of networks, firewall systems, and routing protocols.
  • Proficient with scripting languages such as PowerShell, Bash
  • Hands-on experience with high availability web architecture and technology
  • Experience with configuration management software, version control software and job execution tools, preferably Git and Jenkins
  • Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability or high availability initiatives.
  • Experience with centralized logging services and backup systems
  • Minimum of 12 years of successful in-depth knowledge and experience within the private and public cloud space.
  • Know how to adapt to a constantly evolving environment and like to bring forth new ideas.
  • have managed 24×7 operations and are passionate about delivering premiere enterprise-grade cloud and hosted services
  • are experienced in managing hosted operations, with a proven track record
  • have worked on production environment compliance, certifications, and audits including security
  • have a strong knowledge of infrastructure and networking security concepts

Personal skills

  • Sense of initiative, resourcefulness and autonomy;
  • Great team spirit and able to work effectively across teams within Explorance and with partners to “make it happen”
  • Work efficiently, Organized, Good time management;
  • Be able to work under pressure
  • Ambitious
  • Have excellent communication skills, both verbal and written

Apply for this position

As a Senior Test Engineer at Explorance, you will have the hands-on opportunity to work within a growing team to solve interesting challenges.

Roles and Responsibilities:

  • Participate in requirements review and understand new feature development and provides feedback.
  • >Gather requirements, build testing solutions, update the testing procedure to provide better testing coverage and user experience and troubleshoot issues to deliver a high-quality product
  • Create a software defect tracking report entire project release status to stakeholders.
  • Provide inputs on high-level test scenarios, challenges, risks, resources, test estimates, etc., during test planning meetings and responsible for creating test plans and strategy.
  • Reviews and re-evaluates the test strategy to adjust for new information, changing risks, shifting priorities, and schedules.
  • Oversees testing of software features and oversees quality review of various applications.
  • >Oversees projects to make sure work is scheduled based on priorities, risks and team strengths and assignment of resources across projects.
  • Oversees implementation and execution of functional, regression, and acceptance tests.
  • Assists in test environment setup/teardown, test automation, and exploratory testing.
  • Oversees the creation and maintenance of test data and test documentation.
  • Provides suitable solutions for issues/errors based on the understanding of the system and client business processes.
  • Assists management in setting the direction for quality assurance within the organization.
  • Monitor debugging process results
  • Track quality assurance metrics, like defects or issues densities

Skillset Expectations:

  • 6-10 years of Quality Assurance and testing experience in a web development environment.
  • Strong knowledge in functional testing and in SQL DB and Microsoft tools (Visual Studio, Excel, etc.…)
  • API testing tools( Postman, SoapUI) for automated checks. They offer predefined snippets to automate API testing without the need to write code to test the API.
  • Experience in quality management tools (Micro Focus Quality Center, TestDirector, Test Manager, TestLink, SpiraTest, TestRail, HP-ALM (QC)) to organize and manage all phases of the software testing process including planning, running tests, and tracking defects, generating and storing test reports, and interlinking them with the release requirements.
  • Experience in Agile and experience in release/product life cycle
  • Strong analytical skills and attention to detail.
  • Strong communication and documentation skills.
  • Strong coding, design, and analytic skills and expertise on any programming language.

Apply for this position

What you will do as our new Full-Stack Developer:

  • Design and develop solutions that are compliant with both functional and non-functional requirements (Security, Performance, etc.)
  • Ability to design solutions keeping in mind standard design principles/patterns thereby reducing time in reinventing the wheel whilst also being innovative.
  • Learn and understand existing Architecture components/techniques/practices in the projects that are currently developed in the organization
  • Troubleshooting the issue and providing a fix that fits the design and time constraints.
  • Provide suggestions on areas of improvement in the product/process whenever or wherever possible proactively.
  • Conscientious in maintaining the quality of source code that is committed to the version control repository.
  • Provide judicious estimates for features, changes, issues, etc.
  • Helping peers and learning from peers thereby growing as a team working towards a successful delivery
  • Write detailed documentation on the solution provided which helps peers to start working on the solution with minimal support
  • Involve in peer review and provide suggestions as well as be open to accepting the suggestion that comes out of a peer review
  • Communicate efficiently with stakeholders in analyzing problems, gathering requirements, designing solutions, etc.

Here’s what you’ll bring to the role:

  • Strong knowledge in maintaining, designing, and developing Web APIs
  • In-depth knowledge in C#, ASP.Net MVC, SQL
  • Good understanding of advanced JavaScript libraries and frameworks, such as Vue.JS, Angular, React, or Ember.
  • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
  • Good understanding of asynchronous request handling, partial page updates, and AJAX
  • Good knowledge in configuring and hosting application IIS
  • Knowledge in debugging using tools
  • Knowledge in source control tools (GIT)
  • Knowledge in CI/CD process.
  • Knowledge in Azure.

Apply for this position

Currently, we are looking for a Senior Experience Management Consultant in either Europe or Australia (remote in region or in our London or Melbourne offices) to join our dynamic team who thrives in a dynamic, fast-moving environment.

We are seeking a proven experience management Consultant with experience in the HR, learning and talent development markets to design and deliver tailored client solutions, engage, and coach our client organizations, support business development, and bring their insight and innovation to our technology and consulting product roadmap and strategy.

Job Overview:

The Explorance Consulting Practice plays a crucial role in partnering with clients around the globe on their employee experience management strategic priorities.   Whether a client needs strategy development, advanced analytics, management support, or that little extra to tie everything together, the Explorance consultants provide that trusted advisor support to achieve their goals. Successful team members thrive in a face-paced, collaborative environment focused on delivering tangible value and impact to our clients and innovative solutions and thought leadership both internally to Explorance and externally in the industry.

Consulting Practice Offerings include:

  • Complex and advanced data analysis
  • Skills assessment development 
  • Instrument design and validation
  • Measurement and report strategy
  • KPI and dashboard design
  • Talent program impact studies
  • Custom coaching
  • Award application consulting
  • Executive reporting services
  • Employee and student Journey Mapping & Analytics

The role of a Senior Consultant is to lead client project teams in the development and delivery of employee experience management solutions. They are accountable for leading the execution of our solutions but also contributing to the scoping, designing, and ensuring the profitability of client engagements. Explorance Consultants focus heavily on creating insight and value through world-class methodology design, strategy, change management and advanced data analytics.  In addition to delivering on client commitments, this position collaborates across the organization to develop new employee experience measurement consulting products (with or independent of Explorance technology) and contribute to business development opportunities.

What you will do as our new Senior Experience Management Consultant:

  • Influence, guide, and coach at all levels of large or small organizations, including senior leaders and executive audiences, and both prospects and clients
  • Conduct consulting engagements and presentations virtually and on-site with clients. Lead strategy, design and execution of measurement and analytics projects including:
    • Measuring the Impact of Talent programs (i.e., Learning & Development, Leadership, Onboarding, Performance Management, etc.)
    • Developing holistic employee or student experience measurement strategies
    • Delivering organizational change management and adoption of consulting and software/technology solutions
    • Providing Advanced Data Analysis and Interpretation, both Qualitative and Quantitative
    • Designing and Developing Employee Engagement or Multi-Rater (360, 180) Assessments and reports for leadership, management, skills, etc.
    • Building organizational measurement maturity diagnostics, strategies, and roadmaps
    • Supporting clients with world class capability development through delivery of client workshops and coaching
  • Lead project teams including clients and other Explorance team members (Software Implementation leads, Customer Success Managers, etc.), develop and manage client relationships, project plans, and resources
  • Utilize core Explorance technology platforms and/or industry standard BI platforms (i.e., Tableau, Power BI) for data collection and analysis on projects
  • Collaborate with the sales team to engage prospects and clients to understand their needs and scope new consulting business. Develop, price, and deliver compelling proposals to clients in partnership with the sales team
  • Support Explorance’s industry presence with thought leadership in employee experience measurement, including authoring blog posts / articles, creating podcasts, or designing and delivering custom workshops and webinars on learning and talent analytics
  • Contribute to the design of innovative experience management solutions that are scalable and can be productized for new consulting products, both standalone consulting and paired with Explorance Core software/technology solutions. Provide measurement and analytics market expertise to internal Product Management teams for new technology platform design and implementation
  • Ability to travel up to 20% (domestic and international)

What you will bring to the role:

  • Deep knowledge and background in learning and development, talent development, employee experience management, measurement and analytics, HR best practices and processes, strategic talent management
  • Approximately 3-5 years’ experience in a global organization
    • Successfully developing and delivering consulting proposals, preferably externally to clients or to internal stakeholders
    • Developing and delivering experience management solutions including: strategy development, change management, best practice guidance on methodology and advanced analytics
    • Leading project teams (including virtual) matrixed across an organization
  • Strong presence and experience interacting with all levels of the organization, including Senior Leadership
  • Experience interacting, influencing and collaborating with stakeholders from around the globe, preferably in a client facing role
  • Proven project management capabilities including creating and managing to project plans as well as managing multiple projects at the same time while staying on time and within budget along with time, task management and prioritization skills
  • Excellent, effective oral and written communication skills to various levels of audiences in a global environment
  • Ability to work efficiently and effectively both individually and in a team environment
  • Analyze, visualize, and present data in a way that helps clients make decisions
  • Experience with Power BI, Tableau, SPSS, R (or related measurement and analysis technology)

Education Requirements:

  • Bachelor’s degree required
  • Advanced degree (Masters or PhD) in Business, Industrial/Organizational Psychology, Organizational Development, Human Resources or related area of study strongly preferred

Apply for this position

We are seeking a Sales Development Representative to cover the higher education market within Asia-Pacific. The role will be based out of our Melbourne office and will be responsible for all sales development and prospecting tasks such as cold calling as well as engagement-focused activities including developing content and organising events. We are looking for experienced, successful candidates with a proven track-record generating new sales opportunities and engaging the higher education sector.  

What you will do as our new Sales Development Representative

Sales Development:

  • Conduct extensive research to identify prospects
  • Generate new business opportunities from inbound and outbound leads
  • Use a mixture of outreach methods including cold calls, emails and social media
  • Manage and track leads in our CRM (Salesforce)
  • Understand our offerings and effectively communicate them to prospects
  • Work closely with other members of the sales team to qualify opportunities
  • Achieve and exceed monthly/quarterly quotas and objectives

Engagement:

  • Develop region-specific content 
  •  Organise and execute marketing events
  • Coordinate and attend external conferences and events
  • Nurture leads
  • Stay up to date with changes and challenges in the higher education sector
  • Embed Explorance within the regional higher education market

Administration:

  • General administration to support sales in the region

Here’s what you will bring to the role:

  •  1+ years business/sales development experience ideally in the higher education sector
  • Proven track record of generating new business opportunities and achieving targets
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Ability to position technical concepts and business solutions clearly 
  • Responsiveness and thorough follow-up with customers and prospects
  • Strong phone presence, comfortable with high-volume, outbound cold calling 
  • Experience working with/selling enterprise software and SaaS
  • Hunter mentality, proactive and self-motivated
  •  Genuine interest in a high-tech sales career
  • Excellent verbal and written communications skills in English
  • BA/BSc Degree or Equivalent 
  • Willingness to travel for events within region

Essential:

  • Experience working in the higher education sector
  • Experience working in a dynamic and challenging, growing start-up environment 
  • Solid understanding of web, enterprise and SaaS technologies
     

Nice to have:

  • Additional languages 

Working Conditions:

  •  Fast-paced environment
  • Must be willing to travel
  • Availability to support multiple time zones
     

Benefits:

  • Plus superannuation
  • Transport subsidy
  •  Fitness subsidy
  • Convenient Melbourne CBD location

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Pacific region. We are seeking an individual who thrives in a demanding, fast-paced environment, to join our dynamic team.

What you will do as our new SaaS Sales Account Executive:

The Account Executive (AE) is responsible for selling enterprise software to Higher Education institutions and Corporate Enterprise organisations in the Asia-Pacific region. Responsibilities also include prospecting, lead qualification, achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle.

  • Identify key decision-makers and build strong relationships with customers
  • Penetrate and develop major accounts and new prospects
  • Perform sales presentations to prospects
  • Negotiate contracts and close new business deals
  • Develop responses to requests for tenders/proposals (RFT/Ps)
  • Cold call as appropriate within the market or geographic area to ensure a robust pipeline
  • Work closely with Marketing and Solutions Engineering and perform assessments to
  • determine customer requirements
  • Develop and execute a thorough territory plan
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Utilise a solution approach to selling and create value for customers
  • Prioritise opportunities and apply appropriate resources
  • Maintain good Salesforce CRM hygiene and stay current on product knowledge and the competitive landscape
  • Participate in marketing events such as seminars, webinars, trade shows and events

What you will bring to the role

  • Excellent written/verbal communication and presentation skills
  • Strong business development, technical presentation skills, and the ability to present
  • Technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Outstanding organisational skills to ensure priorities are consistently being pursued
  • Self-motivated, problem solver that works independently and requires little direction
  • Hunter-type personality with polished board room presence and presentation skills
  • Strong work ethic, grit, persistence and a positive attitude
  • Flexible, responsible, self-discipline and self-reliance
  • Must have 5+ years of solid enterprise software sales performance and success
  • Experience in working with Higher Education Institutions and Enterprise Corporations
  • Network of C-suite contacts, including CHRO & other HR department executives
  • Must be willing to travel, other languages a plus
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Availability to support multiple time zones

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We are currently looking for a Human Resources and Office Coordinator to join our dynamic team that thrives in a demanding, fast-moving environment. Reporting to the Human Resources Director, the HR and Office Administrator will work with our Australian Team and will work daily with our Asia Pacific GM to assist in the daily operations of the office as well as the Human Resources department.  

What you will do:

  • Planning & organizing employee engagement activities & coordination with vendor.
  • Responsible for internal communication such as birthday celebration, organization announcements & employee engagement communications.
  • Active participation in the recruitment process. Will coordinate the job postings, screening, scheduling and follow up of candidates.
  • Main contact for all new employees from offers to onboarding.
  • Ensure timely & accurate employee records.
  • Facilitate exit process in the collection of laptops and other office assets.
  • Responsible for handling queries related to the employee life cycle.
  • Manage inventory related to office and kitchen supplies.
  • Providing general administrative support to the HR department and business stakeholders
  • Implementing continuous process improvements to ensure efficiency
  • Other HR projects and initiatives as assigned
  • Execute administrative task: invoices, payables etc.
  • Complete monthly expense reports
  • Prepare and make bank deposits.
  • Receive and distribute mail.
  • Manage internal events & meetings (online, onsite and offsite)

What you will bring to the role:

  • Minimum of 2+ years of experience in a similar role
  • Must be mature and discreet and have experience dealing with highly confidential information
  • Excellent verbal and written communication skills (English); ability to communicate effectively at all levels in the organization.
  • Outstanding interpersonal skill
  • Capacity to organize, plan and participate in various projects
  • Meticulous attention to detail and strong organizational, time management and prioritisation skills
  • Customer service attitude
  • Creative, self-motivated, and curious to learn.
  • Microsoft Office, Sharepoint, Expensepoint knowledge
  • Responsible & team-oriented
  • Constantly strives for improvement.

Working Conditions

  • Fast-paced environment
  • Must be willing to work outside of “normal” business hours where required

Benefits

  • Plus superannuation
  • Public transport subsidy
  • Fitness subsidy
  • Convenient Melbourne CBD location

Apply for this position

Currently, we are looking for a talented, energetic, and dedicated implementation specialist to join our growing professional services team.

At professional services, we are at the forefront of onboarding customers joining our growing list of enterprise clients from both higher education institutions and corporate clients. We are looking for a junior consultant to join the team as an implementation specialist supporting senior consultants on client engagements. The selected candidate will be working mainly with our experience management platform Blue.

What you will do as an implementation specialist:

  • Successfully finishing the Blue training and keeping up to date with any training module and internal learning sessions.
  • Collaborate closely with the lead consultant to gather business requirements, analyze them, and validate them with the clients at the beginning of the engagement.
  • Translate the client’s business requirements into a functional setup in Blue.
  • Build and test functional setups in Blue and validate them with the leading consultant.
  • Work with the lead consultant on documenting the engagement’s progress and highlighting any risks.
  • As part of your career progression, you will be gradually called upon to lead a few clients calls under the supervision and guidance of the lead consultant.

What you will bring to the role:

  • Undergraduate degree in a relevant field.
  • Strong written and verbal communication.
  • Critical thinking and problem-solving.
  • Ability to thrive both individually and as a member of a team.
  • Familiarity with basic office productivity tools
  • A customer-oriented mindset
  • Diligence and attention to details

Nice to have:

  • 1-2 years of professional work experience in a software-related role.
  • Familiarity with HTML and CSS.
  • Strong command of Excel.
  • Experience in business analysis and requirement management with emphasis on client-facing roles.
  • Prior experience working with enterprise solutions.
     

If the selected candidate demonstrates an aptitude for learning new technology and strong problem-solving skills, there will be an opportunity to transition into a Professional Services Consultant role after further training.

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Currently, we are looking for a Technical Support Specialist who always strives for software excellence and continuous improvement.

The Technical Support Specialist will be responsible for supporting Explorance’s web applications for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.

What you will do as our new Technical Support Specialist 

  • Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Provide tier 2/3 functional and technical support on eXplorance software solutions
  • Configure and implement new functionality  in the eXplorance software solutions
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
  • Assist in new implementations, installations, upgrades and migrations of existing customers systems
  • Investigate issues with customer IT systems such as , SSO, LMS, SIS
  • Provide basic technical and web application training to new customers when required
  • Communicate and coordinate with internal departments when addressing software bugs or new releases
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
  • Collaborate with developers and QA team for high quality, delivery on time

Here is what you will bring to the role:

  • Exceptional Customer Service Focus
  • 1 -3 years’ experience in IT related field
  • Minimum 3 years customer support/technical support experience with enterprise software
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Strong analytical problem solving and decision-making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail

Technical Skills:

  • Experience with SQL Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Qualifications

  • English and French (both verbal and written) Spanish a plus
  • Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in a related field
  • Experience working with Microsoft Server, MSSQL, IIS

Nice to Have:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
  • Other languages a plus

Availability:

  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
  • 24/7 On-Call Rotation

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