Vision
Realizing the full potential of every single person across their journey of learning, development, growth and productivity in life.
We encourage innovation
Explorers know that they can come to work and be entrepreneurial
and that the company will do whatever it takes to help them meet
their goals.
We don’t think ‘outside of the box’ because
to us there is no box!
Instead we strive to create an environment that nurtures and
preserves the innovator spirit that brought Explorance into being.
Our employees make us
a great workplace
For the past eight years Explorance has been named one of the Best Workplaces™ in Canada by the Great Place to Work® Institute. This award is based on two criteria: feedback from a random selection of employees and an in-depth review of our culture. Explorance remains highly ranked by employee review website Glassdoor.
Our Values
Make sh!t happen Choose to trust
It takes a village, be part of it
Our customers come first Never stop growing
What Explorers have to say
Explorance has met and exceeded all my expectations. I feel the commitment to MTM. Explorance has made sure we feel part of the team and culture. I am most impressed with how quickly and easily we can get things done. I can be better at my job because of the culture of Explorance and the support I have received. I can focus on doing what is right for the client.
Principal Consultant
My journey at Explorance over the past three years has been rich with experiences that drove me to grow professionally and personally. Explorance is equipped with a great vision and great people - I enjoy coming to work every day and I am enthusiastic about the future of our company.
Senior Consultant, Professional Services
Since my first day at Explorance, I’ve been constantly challenged to think outside the box, encouraged to take calculated risks, and have seen firsthand how the work we do impacts the lives of others.
Director of Product
A culture of free-will
A culture of reciprocity
“Today, I am witnessing our culture continue its evolution to support our journey of growth further. I see us going through a natural transformation towards a culture of mutual trust that builds nicely on the notions of free will, flexibility and reciprocity. Moreover, it frames them within an elevated context of autonomy, dependability and responsibility.”
CEO
Locations
When Explorance first launched in 2003, we were 3 employees in a two and a half room office. Today we have 7 offices in different corners of the globe
and are always looking to expand our clan. If you consider yourself a misfit who enjoys doing the unexpected, then we definitely want to hear from you.
Career opportunities
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can be for our people, our customers, and the community. Our continued success is leading us to evolve our hosted services, including expanding on our Azure footprint to leverage the latest public cloud technologies.
We are looking for an exceptional Cloud System Administrator to join our dynamic team who thrives in a demanding, fast-moving environment. Reporting to the VP of Cloud Services and Security, this individual will collaborate closely with the CloudOps and DBA team, SecOps, Technical Customer Support team, R&D, Architecture, and Product Management, to deploy and manage the reference architectures while continuously developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.
What you will do as our new Cloud System Administrator:
- As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability, and optimum performance
- Manage and establish priorities for analysis, design, development, and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations
- Design and execute short and long-term strategic plans to assure infrastructure capacity attains current and future needs
- Help define and manage the Disaster Recovery Strategy for the cloud systems
- Report and prepare strategies to maintain private cloud infrastructure
- Expand current monitoring or develop new monitoring cadence to provide a more holistic approach (e.g., Site Reliability and Observability)
- Foster a culture of accountability, innovation, and team building
- Maintain and improve company standards
- Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
- • Track our cloud customer SLAs (Service Level Agreements) and ensure total conformity to these customer commitments
- Create and maintain complete and accurate documentation for operational audits including security and compliance
- Determine necessary operations certifications and implement plans for securing and maintaining these certifications
- Participate in strategic platform and technology decisions, including innovative technologies, cost-savings strategies, improved processes, and unique value features
- Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process
Here is what you will bring to the role
• In-depth knowledge of Microsoft environments (Microsoft Azure, Microsoft Windows Server)
• Experience with virtualization platforms, preferably Hyper-V
• Experience with data protection software for virtual, physical and cloud infrastructures (i.e: Veeam)
• Working knowledge of Storage Area Networks (SAN)
• Experience with web application environments, including TCP/IP, TLS, HTTP, DNS, routing, load balancing, etc.
• Strong working knowledge of networks, firewall systems, and routing protocols
• Proficient with scripting languages such as PowerShell, Bash
• Hands-on experience with high availability web architecture and technology
• Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability, or high availability initiatives
• Experience with centralized logging services and backup systems
• Minimum of 10 years of successful in-depth knowledge and experience within the private and public cloud space
• know how to adapt to a constantly evolving environment and like to bring forth innovative ideas
• Worked in 24×7 operations and are passionate about delivering premier enterprise-grade cloud and hosted services
• Experienced managing hosted operations, with a proven record of accomplishment
• have worked on production environment compliance, certifications, and audits including security
• Strong knowledge of infrastructure and networking security concepts
PERSONAL SKILLS
• Sense of initiative, resourcefulness, and autonomy
• Great team spirit and ability to work effectively across teams within Explorance and with partners to “make it happen”
• Work efficiently, organized, and good time management
• Able to work under pressure
• Ambitious
• Have excellent communication skills, both verbal and writte
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check
As an Explorance SQL Server DBA, you will be joining the Global CloudOps Team out of Montreal office. You will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consistent performance of our corporate applications. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.
What you will do as our new Database Administrator:
- Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems
- Install, Configure, and maintain database servers and processes, ensuring high levels of performance, availability, and security
- Configure, tune (performance/cost) and manage Azure SQL DBs and storage accounts
- Develop monitoring tools to achieve better visibility of the DB systems
- Proactively improve DB processes
- Deployment code review and suggest performance enhancements
- Setup/monitoring/fixing/analyzing/troubleshooting AlwaysOn/clusters
- Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
- Experience working on SQL Server including SSIS / SSRS / SSAS – MUST
- Experience in ETL development, report development, data extractions, transformations & deployment
- Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end
- Database backup and recovery strategies and implementation
- Refine and automate regular processes, track issues, and document changes
- Understanding of fundamental design principles behind a scalable application
- Data migration, transformation, and scripting
- Write technical design and partial architectures
- Troubleshooting production issues and bug correction
- Follow and participate in Explorance development standards and guidelines
- Become a leader, specialist, and evangelist in the following areas:
- Data handling specialist
- Teach and help developers with complex query tuning and schema refinement
- Database security (e.g. TDE) and auditing abilities
- Capacity planning
- Perform scheduled maintenance and support release deployment activities including off hours.
- Performance monitoring
What you need to succeed in that role:
- 7+ years MS SQL Server Administration experience required
- PowerShell knowledge for process automation
- Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
- Azure SQL experience
- Experience working with Microsoft OLAP architectures
- Experience with Clustering
- Web Application architecture fundamentals
- Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server – e.g. Always ON troubleshooting
- Experience working with Windows server, including Active Directory
- Excellent written and verbal communication. Flexible, team player, “get-it-done” personality
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities, teams and geographic office (North America, Europe, Australia, Asia) MCTS, MCITP, and/or MVP certifications a plus
- Azure components knowledge as Logic apps, elastic jobs, analytics etc.
- Excellent T-SQL knowledge
- Passion for technology and problem solving
- Ability to function under pressure
Explorance is looking for a strategic Marketing Manager to join the Global Field Marketing team. This newly created team owns the revenue and demand generation responsibilities.
The Field Marketing Manager for North America leads the relationship with regional sales leaders and represents the “whole of marketing”, leading the strategy and execution of a coordinated mix of marketing programs to create and accelerate pipeline, increase brand awareness, and lead generation. This position reports to the Director, Global Field Marketing. This is a unique opportunity to join a new team within a rapidly growing marketing organization.
What You Will Do
- Build, influence and execute field marketing plans with an effective mix of marketing programs in support of business priorities across digital, events, strategic alliances, demand generation campaigns, and brand awareness.
- Act as a strategic business partner to sales leadership and single point-of-contact for all things marketing. Communicate and educate the sales team regarding new and planned marketing activities including corporate, regional, and local programs to drive engagement.
- Own and deeply understand assigned region(s) pipeline/revenue targets and be accountable for marketing’s role in reaching those goals.
- Working with global marketing team:
- Deploy a mix of targeted events to acquire new leads, create and accelerate pipeline and retain customers.
- Make recommendations on how to apply paid media strategy to increase brand awareness and lead generation
- Integrate content and public relations to identify Subject Matter Experts from your assigned regions and topics relevant to North America.
- Work closely with the Director of Global Field Marketing to forecast, measure, analyze and report on impact of field marketing programs focusing on the following success metrics: inquiry/response rate, conversion metrics, database growth/health and pipeline acceleration impact.
Qualifications
- Bachelor’s degree in Marketing, Communications, or related area.
- Minimum of 2-3 years of experience in a corporate or agency environment with involvement in developing and executing marketing strategies with quantifiable KPIs. Experience in a B2B environment is an asset.
- A demonstrable understanding of marketing best practices and a proven track record of driving results.
- Demonstrated success in managing relationships with senior management on the development of marketing strategies that impact sales and prospecting opportunities.
- Highly organized with the ability to juggle competing demands, priorities, and resources.
- Thorough proofreading and copywriting skills.
- Strong attention to detail and keen focus on quality.
- Bilingual English and French
Department Marketing
Required Travel: Key events and meetings
Required Education: Bachelor’s degree
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking to add a Fullstack Developer in our team.
Responsibilities
- Building secure and reusable code and libraries
- Implementation of scalable Data Access Layers.
- Data migration, transformation and scripting
- Write technical design and partial architectures.
- Responsible of effective code review.
- Troubleshooting and product bug correction.
- Responsible for some feature demos.
- Estimation of features and tasks.
- Follow and participate to Explorance development standards and guidelines
- Troubleshooting production issues and bug correction.
Skills and Requirements:
- Proficient understanding of web fundamentals, including HTML5, CSS3, JavaScript
- Proficient understanding of adaptive and responsive designs
- React/Typescript
- Node JS with Typescript
- Understanding database and SQL language
- Understanding REST APIs
- Good written and verbal communication
- Flexible, team player, “get-it-done” personality
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities and teams
- Passion for technology and problem solving
- Creative, self-motivated, with good interpersonal skills
- Minimum of 1 to 3 years experience
Nice to have:
- Knowledge of Azure DevOps pipeline
- Powershell and YAML
- Cypress
- Accessibility Guidelines (WCAG)
- Ability to translate requirements and technical analysis into visual elements or back-end features
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
The Opportunity
As the Manager of Product Marketing, Enterprise, you will be responsible for developing and ensuring the cross-functional implementation of GTM strategies designed to bring innovative HR tech solutions to the market. You will create and improve existing Product Marketing collateral, and research/analyze markets to break into. You will be an evangelist for all Product Marketing-related activities and be an active storyteller on features and how to solve problems for the customer. You will understand customer needs and collaborate significantly with Sales, Customer Success, and Professional Services to deliver a well-constructed and thought-out marketing strategy. This role reports to the Director of Product Marketing.
Roles/Responsibilities
- Ensuring cross-functional implementation and performance of the Enterprise GTM strategy in different geographical markets: MENA, APAC, Europe, and North America.
- Owning product launches and the assets
- Building out product content (product briefs, demo and explainer videos, product webpages, case studies, etc.)
- Driving the development of thought leadership strategy & campaign assets (battle cards, surveys, videos, webinars, interactive content)
- Working with product management to assess the competitive environment, creating optimal messaging for positioning, and translating that messaging into supporting assets
- Assisting with content strategy, working closely with the Product team to establish assets for the entire buyers’ journey, and specifying the needs of the top, middle, and bottom of the funnel
- Researching and analyzing new markets to extend into, with a high degree of cross-functional work and understanding the customer need from all sides.
- Curious to learn about our target personas to better write messaging that highlights the Explorance differentiators, key benefits and value proposition
Education/Experience
- Bachelor’s degree in Marketing, Engineering, or any other related field – combination of relevant experience will be considered.
- 4+ years of B2B Marketing and/or Product Management experience
- 1+ years of B2B SaaS experience in Product Marketing and/or Product Management
- A true storyteller, that has superb verbal + written communication skills (bilingual is a plus!)
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
This role is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.
What you’ll you do as our Project Manager
- Initiate projects, define, and document scope, develop project plans, monitor, and control projects from start to end.
- Assess and manage risk on projects.
- Resource allocation and management.
- Management of communications across stakeholders.
- Work closely with internal and external stakeholders to get regular updates and share needed reports and information.
- In collaboration with the team: Participate in improving existing Project Management tools and documentation as well as in creating new ones where needed.
What you’ll bring to the role
- Previous experience in Project Management and a good knowledge base of Project Management concepts and methodologies
- Ability to manage projects while being mindful of the various project constraints and limitations
- Ability to understand complex software applications
- Flexible, able to adapt to the company culture and tailor his/her work style with specific client profiles
- Great negotiator
- Able to manage multiple projects at the same time
- Work well in a team-based environment and independently
- Excellent verbal (client facing) and written communication skills
- Excellent time management and organizational skills
- Ability to work well in cross-functional teams
- Creative, self-motivated, with good interpersonal skills
- Strong conflict resolution skills
- Always strive for improvement
Nice to Have
- Pre-sales / Sales-engineering/ Business Analyst experience a plus
- Experience working with the Higher Education segment
- Proficiency in French and knowledge of other languages
- PMP or other Project Management certifications
- Experience using a Project Management Software
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
As a Sales Development Representative – Enterprise, you will be prospecting the Enterprise market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.
This role is largely remote, with some time in a shared office space in Toronto and periodic travel to our Montreal office.
What you will do as our new Sales Development Representative – Enterprise:
- Generate new business opportunities from Outbound and Inbound prospecting
- Use a mixture of prospecting methods including cold calling, email and social outreach
- Work in collaboration with other Sales Development Representatives and Account Executives
- Report on any new market trends that may provide additional insight to sales and marketing
- Utilize Salesforce and other sales and marketing tools to track and maintain leads
- Understand Explorance offerings and effectively communicate them to prospects
- Achieve and exceed monthly/quarterly quotas and objectives
Qualifications
- Post-secondary education (or equivalent experience)
- Strong work ethic – willing to put in the work
- Clear written and verbal communication skills
- Effective time management and organization
- Strong phone presence, comfortable with high-volume, outbound cold calling
Nice to have
- Experience with CRM (Salesforce) or other relevant sales optimization tools
- Experience working in a dynamic and challenging, growing start-up environment
- Additional languages
(En français ci-dessous)
As a Sales Development Representative – Enterprise, you will be prospecting the Enterprise market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.
What you will do as our new Sales Development Representative – Enterprise:
- Generate new business opportunities from Outbound and Inbound prospecting
- Use a mixture of prospecting methods including cold calling, email and social outreach
- Work in collaboration with other Sales Development Representatives and Account Executives
- Report on any new market trends that may provide additional insight to sales and marketing
- Utilize Salesforce and other sales and marketing tools to track and maintain leads
- Understand Explorance offerings and effectively communicate them to prospects
- Achieve and exceed monthly/quarterly quotas and objectives
Qualifications
- Post-secondary education (or equivalent experience)
- Strong work ethic – willing to put in the work
- Clear written and verbal communication skills
- Effective time management and organization
- Strong phone presence, comfortable with high-volume, outbound cold calling
Nice to have
- Experience with CRM (Salesforce) or other relevant sales optimization tools
- Experience working in a dynamic and challenging, growing start-up environment
- Additional languages
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance is a provider of innovative experience measurement solutions. The company empowers organization’s decision-making for action by measuring employee and student voice and feedback. Through scalable automation with tools including the Blue ® solutions and Metrics That Matter™, and expert-based services, Explorance facilitates continuous improvement and accelerates the insight-to-action cycle, leading to personal growth and organizational agility.
Founded in 2003, Explorance is headquartered in Montreal with business units in Chicago, Chennai, Melbourne, Amman, and London. Explorance works with 35% of the Fortune 100, and 25% of the top higher education institutions, including 8 of the world’s top 10 business schools. The company has clients in more than 40 countries. Since 2014, Explorance has been ranked consecutively as a top employer by the Great Places to Work Institute® and is currently ranked as the #1 “Best Workplace in Canada” for 2021.
Are you curious to get to know more about our approach and products? Check out our website.
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Joignez-vous à une entreprise avec un siège social situé à Montréal et qui aide des organisations du monde entier à établir un cheminement personnalisé qui favorise un impact et un accomplissement réels pour tous. Explorance offre des solutions innovantes de gestion de l’expérience (XM), car pour nous, chaque expérience compte.
En tant que Représentant.e commercial, vous couvrirez le marché en entreprise de l’Amérique du Nord. Vous serez responsable du développement des ventes et de la création d’occasions par prospection entrante et sortante par téléphone, courriel, ou réseaux sociaux. Vous vous concentrerez sur l’industrie, et sur des marchés verticaux particuliers définis par les ventes et les stratégies de marketing. Vous serez un membre crucial pour l’équipe de chargés de compte au sein de l’Amérique du Nord. Une journée typique est composée d’une combinaison de prospection, développement de compétences et de collaboration avec l’équipe.
Ce que vous ferez en tant que Représentant.e commercial :
- Générer de nouvelles opportunités de vente à partir de pistes entrantes et sortantes.
- Utiliser une variété de méthodes de diffusion comme la téléprospection, les courriels et les réseaux sociaux.
- Collaborer avec les autres représentants commerciaux et les chargés de compte.
- Effectuer des rapports sur les nouvelles tendances du marché qui pourraient sembler utiles pour la vente et le marketing.
- Recourir à Salesforce et d’autres outils de vente et de marketing pour suivre et maintenir les pistes.
- Comprendre nos offres et la communiquer aux clients potentiels.
- Atteindre et dépasser les quotas et les objectifs mensuels et trimestriels.
Qualifications
- Une éducation postsecondaire (ou une expérience équivalente).
- Une bonne éthique de travail et une motivation à travailler.
- D’excellentes compétences de communication (verbales et écrites).
- Une gestion du temps et de l’organisation efficace.
- Une forte présence au téléphone et un confort avec les appels téléphoniques à froid à fort volume.
Ajouts :
- Une expérience avec CRM (Salesforces) ou d’autres outils d’optimisation des ventes pertinents.
- Une expérience de travail dans le secteur des grandes entreprises.
- Une connaissance d’une autre langue.
Veuillez noter que l’emploi est subordonné à la réception d’une vérification satisfaisante des antécédents et des références.
As a Sales Development Representative – Higher Education, you will be prospecting the Higher Education market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.
This role is largely remote, with some time in a shared office space in Toronto and periodic travel to our Montreal office.
What you will do as our new Sales Development Representative – Higher Education:
- Generate new business opportunities from Outbound and Inbound prospecting
- Use a mixture of prospecting methods including cold calling, email and social outreach
- Work in collaboration with other Sales Development Representatives and Account Executives
- Report on any new market trends that may provide additional insight to sales and marketing
- Utilize Salesforce and other sales and marketing tools to track and maintain leads
- Understand Explorance offerings and effectively communicate them to prospects
- Achieve and exceed monthly/quarterly quotas and objectives
Qualifications
- Post-secondary education (or equivalent experience)
- Strong work ethic – willing to put in the work
- Clear written and verbal communication skills
- Effective time management and organization
- Strong phone presence, comfortable with high-volume, outbound cold calling
Nice to have
- Experience with CRM (Salesforce) or other relevant sales optimization tools
- Experience working in a dynamic and challenging, growing start-up environment
- Additional languages
What you will do as our new Sales Enablement Trainer:
Design, develop and manage onboarding and continuous learning programs for our sales functions.
· Company & Sales Onboarding:
- Collaborate with our sales leaders to learn processes and functions
- Determine key outcomes for new hires
- Use company SME’s to design & develop content
- Design and develop asynchronous onboarding courses in Instructure Canvas
- Manage enrollment and completions of the course, with results to be provided to corresponding supervisors
- Collaborate with supervisors to define individual knowledge-gaps and necessary personalized remediation
· Sales Effectiveness
- Centralize training and support for all learning materials
- Use an array of design & development tools to produce a variety of materials that promote learning through self-study, practice, and performance support
- Implement new processes and tools to increase the efficiency of our global Sales teams while removing as many obstacles as possible from their current workflow
- Develop and curate all content for our sales team, including playbooks, training, marketing, and product material, to ensure that all information is easily and readily available
- Collaborate with Subject Matter Experts (SME) to translate their knowledge into effective learning experiences for our sales-facing teams
- Leverage rapid, agile development techniques and processes to create learning for a rapidly changing environment
· Training & Administration
- Participate/present in sales meetings as requested
- Seek continuous feedback on the effectiveness of the tools
- Communicate updates effectively and efficiently
What you need to succeed in this role:
- Bachelors degree in a related field
- 3+ years in instructional design, preferably in a corporate environment
- 1-2+ years experience as an Account Executive or Account Manager seller with a strong understanding of what is means to be in a sales role to drive revenue and understands the pain points that can be alleviated in an asset
- Previous experience training adult learners
- Expert efficiencies in MS Office Suite
- Expert-level competences in a variety of design tools
- Intermediate experience publishing and tracking eLearning courses in a Learning Management System
- Basic experience with video editing and recording software
- Excellent planning, program management and documentation skills with meticulous attention to detail
- Great teammate with an easy communications style able to prioritize multiple programs and requests in a multifaceted, growing company where cultural change is a norm; flexible and adaptable to changing requirements
- Be able to work both independently and in a distributed team setting
- Skilled writer, communicator and leader—able to give and receive feedback positively
- Able to lead deadline situations with diplomacy and tact
What would give you an edge in this role:
- Strong knowledge of sales processes, methodologies, and processes to increase revenue
- Experience working in a fast-paced global SaaS company or delivery of global training programs
- Being comfortable working with an entrepreneurial mind-set with minimal guidance
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a Machine Learning Annotator Intern to join our dynamic team who thrives in a demanding, fast-moving environment.
Our Machine Learning Department is looking for motivated Interns to join our dynamic Machine Learning Annotator team. As an Explorance Machine Learning Annotator Intern, you will label the data during the internship period.
What you will do as our new Machine Learning Annotator Intern:
- Participate in consolidating our HR data preparation for our ML algorithm by analyzing and labeling HR feedback comments. The labeled data will be used by Explorance to train ML algorithms and models in areas of NLP categorization and various other NLP applications.
- Collaborate with the Machine Learning and Product Team
Engage in different Data manipulation following anonymization guidelines.
Here’s what you’ll bring to the role:
- A problem solver ready for a new challenge
- Experience or interest in HR is Highly appreciated
Majoring in one of the following domains:
- English Majors
- Linguistics Majors
- Data Science Majors
Skills we’re looking for:
- Strong grasp of the English language
- Ability to focus on repetitive tasks
- Adaptable to change/fast learner
- Ability to work independently & within a team
- Creative and self-motivated
- Passionate about new technologies with good interpersonal skills
Availabilities:
- Available for the duration of 3 months
- Available for full time (in-office) internship
*Can start ASAP
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
What you will do
- Unblocking of Customer Support driven issues
- Investigate issues and provide root cause analysis
- Validating issues against product requirements
- Research issues through code, documentation and interviewing knowledge and stake holders
- Creating action items from customer raised issue
- Providing workarounds to Customer Support driven issues
- Reporting bugs and product suggestions to product management team
- Reporting documentation improvement requests to technical writing
- Continuously contributing to the troubleshooting guide and Improving internal knowledge documentation
- Propose infrastructure and system/software configuration changes to address production issues.
- Contributing to the incident report
- Escalate to proper teams in a timeframe that respect our service level agreements
Nice to have
- Be proficient with JIRA to assign requests to other support/dev teams, track or follow up on requests
- Use T-SQL to query, investigate and provide potential fixes and workarounds
- Use Scripting and Programming to create ad-hock solutions and to automate recurring/scheduled tasks and/or facilitate handoff
- Effectively time management and Prioritization skills in order to meet high level of service.
- Understanding of Software Architectures and API Designs.
- Understanding of Distributed Systems Designs
- Understanding of SDLC (Software development Life Cycle);
- Understanding of Software Quality best practices
- Understanding of System administration and networking
Soft Skills
- You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills.
- You are resourceful, flexible and hold self-accountable and persevere in the face of obstacles.
- You are an articulate communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers.
- You are curious about technology and software and learning how our customers use our product.
- You are a standout teammate who believes that the whole is greater than the sum of all parts.
- You are empathetic and enjoy teaching customers at all levels of technical proficiency.
- You are self-aware and are open to adapting to changing environments.
- You follow through on your commitments (and are honest when something is over your head)!
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
Through scalable automation and expert-based consulting services, Explorance facilitates continuous improvement and accelerates the insight-to-action cycle, leading to personal growth and organizational agility.
The Role
The analyst performs analyses of large datasets, mainly consisting of survey data related to the effectiveness of learning offers, to better understand trends, relationships between variables, and develop data visualizations and interactive dashboards. They play a key role in formulating people insights reports for our clients.
Key Responsibilities
- Utilizes core Explorance technology platforms and/or industry standard business intelligence platforms for analysis on projects.
- Collaborates with the consulting team to understand analytics needs and conduct analytics projects.
- Cleans and restructure datasets (e.g., Likert scales).
- Analyzes data to discover patterns/trends and create relevant charts and graphs. Provides insights and recommendations for improvement based on data.
- Utilizes Tableau to calculate metrics, create visualizations, and find the story in the data.
- Utilizes data visualization best practices.
- Creates client presentations in PowerPoint.
Key Skills Needed for Success
- 3-5 years of experience with data analysis and visualization (preferably with survey and/or learning effectiveness data).
- Highly proficient in Microsoft Excel (e.g., XLOOKUP, Pivot Tables, PowerQuery; VBA not required)
- Proficiency with Tableau.
- Basic knowledge of descriptive and inferential statistics.
- Excellent, effective oral and written communication skills to various levels of audiences in a global environment.
- Ability to work efficiently and effectively both individually and in a team environment with time, task management and prioritization skills (experience working remotely with a globally dispersed team a plus).
- Ability to work altered schedule to meet North America meeting requirements.
- Ability to work on multiple projects simultaneously and meet strict client deadlines.
Education & Language Requirements
- Bachelor’s degree required
- Fluency in English
- Fluency in French a plus
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
As a Back-end SQL Developer, you will be part of our Dev Ops organization.
What you will do as our new Back End Developer:
- Implementation of Stored Procedures.
- Implementation of scalable Data Access Layers.
- Building secure and reusable code and libraries.
- Translation of requirements and technical analysis into visual elements or back-end features.
- Validation and correction of upstream technical design.
- Understanding of fundamental design principles behind a scalable application.
- Ability to implement automated unit testing.
- Data migration, transformation, and scripting.
- Write technical design and partial architectures.
- Responsible of effective code review.
- Troubleshooting and product bug correction.
- Responsible for some feature demos.
- Estimation of features and tasks.
- Follow and participate to Explorance development standards and guidelines
- Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
- Write technical design and partial architectures.
- Troubleshooting production issues.
What you need to succeed in that role:
- 3/5 experience
- Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
- Azure SQL experience
- Server-side languages like C#, ASP.NET,
- SQL development skillset
- Web server technologies like IIS
- Knowledge of Python
- NoSQl
- Knowledge of Graph SQL
- Microsoft Azure functions
- Web Application architecture fundamentals
- Microservices architectures
- Excellent written and verbal communication
- Flexible, team player, “get-it-done” personality
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities and teams
- Passion for technology and problem solving
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
We are looking for an exceptional Cloud System Administrator to join our dynamic team who thrives in a demanding, fast-moving environment. Reporting to the VP of Cloud Services and Security, this individual will collaborate closely with the CloudOps and DBA team, SecOps, Technical Customer Support team, R&D, Architecture, and Product Management, to deploy and manage the reference architectures while continuously developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.
What you will do as our new Cloud System Administrator:
• As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability, and optimum performance
• Manage and establish priorities for analysis, design, development, and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations
• Design and execute short and long-term strategic plans to assure infrastructure capacity attains current and future needs
• Help define and manage the Disaster Recovery Strategy for the cloud systems
• Report and prepare strategies to maintain private cloud infrastructure
• Expand current monitoring or develop new monitoring cadence to provide a more holistic approach (e.g., Site Reliability and Observability)
• Foster a culture of accountability, innovation, and team building
• Maintain and improve company standards
• Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
• Track our cloud customer SLAs (Service Level Agreements) and ensure total conformity to these customer commitments
• Create and maintain complete and accurate documentation for operational audits including security and compliance
• Determine necessary operations certifications and implement plans for securing and maintaining these certifications
• Participate in strategic platform and technology decisions, including innovative technologies, cost-savings strategies, improved processes, and unique value features
• Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process
Here is what you will bring to the role
• In-depth knowledge of Microsoft environments (Microsoft Azure, Microsoft Windows Server)
• Experience with virtualization platforms, preferably Hyper-V
• Experience with data protection software for virtual, physical and cloud infrastructures (i.e: Veeam)
• Working knowledge of Storage Area Networks (SAN)
• Experience with web application environments, including TCP/IP, TLS, HTTP, DNS, routing, load balancing, etc.
• Strong working knowledge of networks, firewall systems, and routing protocols
• Proficient with scripting languages such as PowerShell, Bash
• Hands-on experience with high availability web architecture and technology
• Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability, or high availability initiatives
• Experience with centralized logging services and backup systems
• Minimum of 10 years of successful in-depth knowledge and experience within the private and public cloud space
• know how to adapt to a constantly evolving environment and like to bring forth innovative ideas
• Worked in 24×7 operations and are passionate about delivering premier enterprise-grade cloud and hosted services
• Experienced managing hosted operations, with a proven record of accomplishment
• have worked on production environment compliance, certifications, and audits including security
• Strong knowledge of infrastructure and networking security concepts
What you will do as a SQL DB Developer
- Implementation of robust Stored Procedures
- Implementation of highly scalable Data Access Layers
- Building secure and reusable code and libraries
- Translation of requirements and technical analysis into visual elements or back-end features.
- Validation and correction of upstream technical design.
- Understanding of fundamental design principles behind a scalable application.
- Ability to implement automated unit testing.
- Data migration, transformation, and scripting.
- Write technical design and partial architectures.
- Responsible of effective code review.
- Troubleshooting and product bug correction.
- Responsible for some feature demos.
- Estimation of features and tasks.
- Follow and participate to Explorance development standards and guidelines
- Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
- Create and maintain data extractions, transformations – ETL
- Understanding of fundamental design principles behind a scalable application.
- Write technical design and partial architectures.
- Troubleshooting production issues and bug correction.
- Follow and participate in Explorance development standards and guidelines
Here’s what you bring to the role
- 5+ years MS SQL Server development
- Server-side languages like C#, ASP.NET, Python
- Strong Microsoft SQL Server development skillset
- NoSQL
- Knowledge of Graph SQL
- Experience with SSIS package development
- Knowledge of Multidimensional Expressions (MDX) querying
- Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
- Azure SQL experience
- Web Application architecture fundamentals
- Excellent written and verbal communication
- Flexible, team player, “get-it-done” personality
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities and teams
- Passion for technology and problem solving
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking to add a DevOps .NET Developer in our DevOps organization.
The DevOps Developer will be closely working with our DevSevOps Lead to Develop internal applications/Integrations for security needs. He or She will help in triaging security vulnerabilities and propose solutions and best practices as well as Integrate security scanners in our CI/CD Pipelines.
It’s a DevOps Developer role leaning on the security side.
What you will do as our new DevOps Developer:
- Help triaging vulnerability caught by our security scanners
- Propose solutions and best practices for our developers
- Work on ways to automate and improve development and release processes
- Integrate and automate our security solutions in our CI/CD pipelines
- Work with software developers and software engineers to ensure that development follows established processes and works as intended
- Build Internal applications and dashboarding
- Help manage the Security Assessment Tool backlog
- Help facilitate and promote activities to foster the engineering department’s DevSecOps awareness
What you need to succeed in that role:
- BSc in Computer Science, Engineering, or relevant field
- 3+ years’ experience as a Developer or similar software engineering role
- Proficient with git and git workflows
- Powershell and Azure CLI scripting
- REST/SOAP API concepts
- Working knowledge of databases and SQL server
- Have a good knowledge of CI/CD Pipelines and fundamentals
- Problem-solving attitude
- Collaborative team spirit
- Server-side languages like C#, ASP.NET, Python
- Cloud computing
- Infrastructure as code
Nice to have:
- Have worked with security scanners (SAST, DAST and SCA)
- Have worked on production product compliance, certifications, and audits
As an Explorance Full Stack Developer, you will be helping the development team to create innovative world class products. On the front-end, as a full stack web developer, you will use a combination of HTML, CSS, AngularJS, Node.js and JavaScript to build the user interface. On the back-end, you will develop applications, server, and database that make up the foundational structure using C#, ASP.NET, Python and SQL.
Responsibilities
- Implementation of robust set of services, features, APIs that power our web products.
- Building secure and reusable code and libraries.
- Translation of requirements and technical analysis into visual elements or back-end features. ·
- Validation and correction of upstream technical design.
- Understanding of fundamental design principles behind a scalable application.
- Ability to implement automated unit testing.
- Data migration, transformation, and scripting.
- Write technical design and partial architectures.
- Responsible of effective code review.
- Troubleshooting and product bug correction.
- Responsible for some feature demos.
- Estimation of features and tasks.
- Follow and participate to Explorance development standards and guidelines
Skills:
Front-End
- Web fundamentals like HTML, JavaScript, and CSS
- Accessibility guidelines (WCAG)
- CSS preprocessors like Sass or LESS
- JavaScript frameworks like AngularJS, React, or Ember etc., or JS-based build tools like Grunt, Gulp, and Bower
- Libraries like jQuery
- Front-end (CSS) frameworks like Foundation or Bootstrap
- AJAX
- SOAP and REST API knowledge
- Experience working with graphic designers and UI/UX requirements
Back-End
- API design and development
- CRUD (Create, Read, Update, Delete)
- RESTful Services
- Server-side languages like C#, ASP.NET, Python
- Microsoft SQL Server
- NoSQL
- Web server technologies like IIS, Node.js
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a Front-End Developer who always strives for software excellence and continuous improvement.
The Front-End Developer will design and develop new features and enhancements to software applications that meet business specification. Primary responsibilities include wireframing and front-end implementation, user experience, usability, CSS layout, DOM manipulation, progressive enhancement / graceful degradation, cross-browser testing, unit testing, accessibility, user interaction and user interface design. If you think you’ll enjoy working in a result-driven laid-back environment with flexible hours, then keep reading.
What you will do as our new Front-End Developer
- Improve the quality of the existing UI and develop new user-facing features
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Reorganizing the software flow to uplift the user experience
- Build reusable code and libraries for future use
- Collaborate with other team members and stakeholders
- Perform code reviews, unit testing, and system testing as needed for other developers’ efforts. At a minimum, code reviews, unit testing, and system testing should ensure all requirements have been addressed, all basic functionality works, and errors are handled properly.
Here’s what you’ll bring to the role:
- 5 – 8 years experience
- Basic knowledge ASP .NET and page life cycle
- Proficient understanding of web markup, including HTML5, CSS3
- Proficient understanding of adaptive and responsive designs and tools such as Bootstrap
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of advanced JavaScript libraries and frameworks, such as Angular, Vue.JS, React, or Ember etc., or JS-based build tools like Grunt, Gulp, and Bower
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as GIT
- Tools and Languages: Version Control (e.g., GIT), Visual Studio 2015+, ASP.NET / MVC, Data formats (e.g., JSON, XML), Data APIs (e.g. Restful API), Web Font Embedding, Scalable Vector Graphics (aka SVG),
- Responsive Web Design, Object-Oriented Programming, JavaScript Animation, CSS Animation, Charts / Graphs, UI Widgets, Code Quality Testing, Integration Testing, Templating Strategies, Templating Engines, Single Page Applications, XHR Requests (AJAX), Web/Browser Security, HTML Semantics, Browser Developer Tools
- Experience working with graphic designers and UI/UX requirements
- Knowledge of SOAP and REST API
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
Located in vibrant Melbourne, Explorance is a rapidly growing software company recognised for its unique workplace culture.
Explorance is looking for a Human Resources and Office Coordinator to join our dynamic team that thrives in a demanding, fast-moving environment. As the Human Resources and Office Coordinator, you will be reporting to the Human Resources Director, the Human Resources and Office Administrator, and will work with our Australian Team and will work daily with our Asia Pacific GM to assist in the daily operations of the office as well as the Human Resources department. You will also be responsible for supporting various projects including organising internal and external events, HR administrative tasks, and ensuring alignment between Sales and Marketing.
What you will do as our new Human Resources and Office Coordinator
- Planning & organising employee engagement activities & coordination with vendors
- Responsible for internal communication such as birthday celebration, organisation announcements & employee engagement communications
- Active participation in the recruitment process. Will coordinate the job postings, screening, scheduling and follow up of candidates
- Main contact for all new employees from offer to onboarding
- Ensure timely & accurate employee records
- Facilitate exit process in the collection of laptops and other office assets
- Responsible for handling queries related to the employee life cycle
- Manage inventory related to office and kitchen supplies
- Providing general administrative support to the HR department and business stakeholders
- Implementing continuous process improvements to ensure efficiency
- Other HR projects and initiatives as assigned
- Execute administrative task: invoices, payables etc.
- Complete monthly expense reports
- Prepare and make bank deposits
- Receive and distribute mail
- Manage internal events & meetings (online, onsite and offsite)
- Support the administration of Sales events and conferences, employee team events; General office administrative tasks
What you will need to succeed in the role:
- Minimum of 2+ years of experience in a similar role
- Must be mature and discreet and have experience dealing with highly confidential information
- Excellent verbal and written communication skills (English); ability to communicate effectively at all levels in the organisation.
- Outstanding interpersonal skill
- Capacity to organise, plan and participate in various projects
- Meticulous attention to detail and strong organisational, time management and prioritisation skills
- Customer service attitude
- Creative, self-motivated, and curious to learn.
- Microsoft Office, Sharepoint, Expensepoint knowledge
- Ability to handle the pressure of multiple simultaneous tasks and deadlines
- Responsible & team-oriented
- Constantly strives for improvement
- Experience working in a dynamic and challenging, growing start-up environment
Working Conditions
- Fast-paced environment
- Must be willing to work outside of “normal” business hours where required
Benefits
- Public transport subsidy
- Fitness subsidy
- Private health insurance subsidy
- Convenient Melbourne CBD location
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
As a Sales Development Representative – Higher Education, you will be prospecting the Higher Education market within APAC. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across APAC. Your day to day will be a mix of prospecting, skill development and team collaboration.
What you will do as our new Sales Development Representative – Higher Education:
- Generate new business opportunities from Outbound and Inbound prospecting
- Use a mixture of prospecting methods including cold calling, email and social outreach
- Work in collaboration with other Sales Development Representatives and Account Executives
- Report on any new market trends that may provide additional insight to sales and marketing
- Utilize Salesforce and other sales and marketing tools to track and maintain leads
- Understand Explorance offerings and effectively communicate them to prospects
- Achieve and exceed monthly/quarterly quotas and objectives
Qualifications
- Post-secondary education (or equivalent experience)
- Strong work ethic – willing to put in the work
- Clear written and verbal communication skills
- Effective time management and organization
- Strong phone presence, comfortable with high-volume, outbound cold calling
Nice to have
- Experience with CRM (Salesforce) or other relevant sales optimization tools
- Experience working in a dynamic and challenging, growing start-up environment
- Additional Languages
Kindly note that employment is contingent upon receipt of a satisfactory background and reference check.
