Vision
Realizing the full potential of every single person across their journey of learning, development, growth and productivity in life.
We encourage innovation
Explorers know that they can come to work and be entrepreneurial
and that the company will do whatever it takes to help them meet
their goals.
We don’t think ‘outside of the box’ because
to us there is no box!
Instead we strive to create an environment that nurtures and
preserves the innovator spirit that brought Explorance into being.
Our employees make us
a great workplace
For the past eight years Explorance has been named one of the Best Workplaces™ in Canada by the Great Place to Work® Institute. This award is based on two criteria: feedback from a random selection of employees and an in-depth review of our culture. Explorance remains highly ranked by employee review website Glassdoor.
Our Values
Make sh!t happen Choose to trust
It takes a village, be part of it
Our customers come first Never stop growing
What Explorers have to say
Explorance has met and exceeded all my expectations. I feel the commitment to MTM. Explorance has made sure we feel part of the team and culture. I am most impressed with how quickly and easily we can get things done. I can be better at my job because of the culture of Explorance and the support I have received. I can focus on doing what is right for the client.
Principal Consultant
My journey at Explorance over the past three years has been rich with experiences that drove me to grow professionally and personally. Explorance is equipped with a great vision and great people - I enjoy coming to work every day and I am enthusiastic about the future of our company.
Senior Consultant, Professional Services
Since my first day at Explorance, I’ve been constantly challenged to think outside the box, encouraged to take calculated risks, and have seen firsthand how the work we do impacts the lives of others.
Director of Product
A culture of free-will
A culture of reciprocity
“Today, I am witnessing our culture continue its evolution to support our journey of growth further. I see us going through a natural transformation towards a culture of mutual trust that builds nicely on the notions of free will, flexibility and reciprocity. Moreover, it frames them within an elevated context of autonomy, dependability and responsibility.”
CEO
Locations
When Explorance first launched in 2003, we were 3 employees in a two and a half room office. Today we have 6 offices in different corners of the globe
and are always looking to expand our clan. If you consider yourself a misfit who enjoys doing the unexpected, then we definitely want to hear from you.
Career opportunities
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can be for our people, our customers, and the community. Our continued success is leading us to evolve our hosted services, including expanding on our Azure footprint to leverage the latest public cloud technologies.
We are looking for an exceptional Cloud System Administrator to join our dynamic team who thrives in a demanding, fast-moving environment. Reporting to the VP of Cloud Services and Security, this individual will collaborate closely with the CloudOps and DBA team, SecOps, Technical Customer Support team, R&D, Architecture, and Product Management, to deploy and manage the reference architectures while continuously developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.
What you will do as our new Cloud System Administrator:
- As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability, and optimum performance
- Manage and establish priorities for analysis, design, development, and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations
- Design and execute short and long-term strategic plans to assure infrastructure capacity attains current and future needs
- Help define and manage the Disaster Recovery Strategy for the cloud systems
- Report and prepare strategies to maintain private cloud infrastructure
- Expand current monitoring or develop new monitoring cadence to provide a more holistic approach (e.g., Site Reliability and Observability)
- Foster a culture of accountability, innovation, and team building
- Maintain and improve company standards
- Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
- Track our cloud customer SLAs (Service Level Agreements) and ensure total conformity to these customer commitments
- Create and maintain complete and accurate documentation for operational audits including security and compliance
- Determine necessary operations certifications and implement plans for securing and maintaining these certifications
- Participate in strategic platform and technology decisions, including innovative technologies, cost-savings strategies, improved processes, and unique value features
- Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process
Here is what you will bring to the role
- In-depth knowledge of Microsoft environments (Microsoft Azure, Microsoft Windows Server)
- Experience with virtualization platforms, preferably Hyper-V
- Experience with data protection software for virtual, physical and cloud infrastructures (i.e: Veeam)
- Working knowledge of Storage Area Networks (SAN)
- Experience with web application environments, including TCP/IP, TLS, HTTP, DNS, routing, load balancing, etc.
- Strong working knowledge of networks, firewall systems, and routing protocols
- Proficient with scripting languages such as PowerShell, Bash
- Hands-on experience with high availability web architecture and technology
- Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability, or high availability initiatives
- Experience with centralized logging services and backup systems
- Minimum of 10 years of successful in-depth knowledge and experience within the private and public cloud space
- Know how to adapt to a constantly evolving environment and like to bring forth innovative ideas
- Worked in 24×7 operations and are passionate about delivering premier enterprise-grade cloud and hosted services
- Experienced managing hosted operations, with a proven record of accomplishment
- Have worked on production environment compliance, certifications, and audits including security
- Strong knowledge of infrastructure and networking security concepts
Personal Skills
- Sense of initiative, resourcefulness, and autonomy
- Great team spirit and ability to work effectively across teams within Explorance and with partners to “make it happen”
- Work efficiently, organized, and good time management
- Able to work under pressure
- Ambitious
- Have excellent communication skills, both verbal and writte
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community.
Job Overview:
Our CSMs are primarily responsible for providing stellar service and helping clients realize the full value of our SaaS based learning analytics software. Through a focus on building strong relationships, CSMs ensure the satisfaction and success of our clients on a day-to day basis.
Successful CSMs are thoughtful communicators with a strong customer orientation and a history of naturally becoming experts in any software they utilise. We use a proactive, resourceful approach to not only answer questions and resolve issues, but to become a trusted partner and exceed client expectations.
What you will do as a Customer Success Manager:
- Manage a portfolio of 15-20 large-scale Enterprise clients.
- Be a strategic thinker and partner who connects customer goals with Explorance products.
- Maximize client satisfaction and adoption.
- Contribute to client retention for assigned accounts through proactive engagement.
- Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Explorance can meet their needs.
- Serve as an expert in learning analytics within our Metrics that Matter software platform.
- Perform annual client reviews for all accounts.
- Deliver Data Analyses to subscribing clients.
- Perform high level product and service consultations.
- Perform software trainings, implementations, and oversee software upgrades.
- Bring intelligent product feedback from clients to the Explorance Product team.
- Provide client account updates to team members, Sales Executives, and Leadership staff.
- Provide exceptional support by troubleshooting technical inquiries and sharing best practices as it relates to the Explorance software.
- Independently manage incoming client support tasks and ad-hoc projects.
Key Skills Needed for Success:
- Empathy and an intrinsic desire to help others.
- Have a passion for corporate L&D and employee skill and career development.
- High degree of self-motivation and ability to work independently.
- Outstanding written and verbal communication; able to communicate effectively with all levels at an organization.
- Strong PowerPoint and presentation skills.
- Ability to quickly learn complex technology.
- Critical thinking, resourcefulness, attention to detail, and problem solving.
- Proven experience managing projects and meeting deadlines.
- Time and task management expertise.
Experience & Education Preferred:
- Bachelor’s degree
- 2+ years of experience as a Customer Success Manager in a SaaS based environment:
- Ability to travel up to 20% for onsite customer meetings or team trainings.
- Enterprise L&D or HR experience is a plus.
- Microsoft Office, Slack, Zendesk, and Salesforce.
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community.
As a Test Engineer at Explorance, you will have the hands-on opportunity to work within a growing team to solve interesting challenges.
Roles and Responsibilities:
- Participate in requirements review and understand new feature development.
- Assist in designing, implementation, and execution of test cases for new and existing features.
- Collaborate with software engineering team on QA/Testing topics
- Perform our platform testing to uncover flaws within the interface.
- Update the testing procedure to provide better testing coverage and user experience.
- Contribute to our quality projects, including automation of test cases, with a focus on feature deployment.
- Actively participates in agile meetings with product management and development team.
- Gather requirements, build testing solutions, and troubleshoot issues in order to deliver a high-quality product.
- Communicate technical concepts/issues clearly to internal stakeholders.
- Develops, documents, and maintains test cases and validation reports.
- Monitor debugging process results
- Track quality assurance metrics, like defects or issues densities
- Creating, Enhancing, Debugging and Running Test Cases.
- Create a software defect tracking report entire project release status to stakeholders.
Skillset Expectations:
- 2-5 years of Quality Assurance and testing experience in a web development environment.
- Strong knowledge in functional testing
- Experience in SQL DB and Microsoft tools (Visual Studio, Excel, etc.…)
- Exposure to API testing
- Experience in Agile
- Knowledge of release/product life cycle
- Ability to work autonomously.
- Strong analytical skills and attention to detail.
- Strong communication and documentation skills.
- Obsess with delivering high-quality software.
Other Requirements
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a Sales Development Representative who always strives for software excellence and continuous improvement.
As a Sales Development Representative – Higher Education, you will be prospecting the Higher Education market within APAC. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across APAC. Your day to day will be a mix of prospecting, skill development and team collaboration.
What you will do as our new Sales Development Representative – Higher Education:
- Generate new business opportunities from Outbound and Inbound prospecting
- Use a mixture of prospecting methods including cold calling, email and social outreach
- Work in collaboration with other Sales Development Representatives and Account Executives
- Report on any new market trends that may provide additional insight to sales and marketing
- Utilize Salesforce and other sales and marketing tools to track and maintain leads
- Understand Explorance offerings and effectively communicate them to prospects
- Achieve and exceed monthly/quarterly quotas and objectives
Qualifications
- Post-secondary education (or equivalent experience)
- Strong work ethic – willing to put in the work
- Clear written and verbal communication skills
- Effective time management and organization
- Strong phone presence, comfortable with high-volume, outbound cold calling
Nice to have
- Experience with CRM (Salesforce) or other relevant sales optimization tools
- Experience working in a dynamic and challenging, growing start-up environment
- Additional Languages
Other Requirements
- Only apply if you are a Melbourne (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Currently, we are looking to add a Database administrator to join our growing CloudOps team.
As an Explorance SQL Server DBA, you will be joining the Global CloudOps Team out of the Montreal office (i.e. not a remote role). You will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consistent performance of our corporate applications. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.
What you will do as our new Database Administrator
- Manage SQL Servers and databases in our private datacenter through multiple product lifecycle environments, from development to mission-critical production systems
- Install, Configure, and maintain database servers and processes, ensuring high levels of performance, availability, and security
- Configure, tune (performance/cost) and manage Azure SQL DBs and storage accounts
- Develop monitoring tools to achieve better visibility of the DB systems
- Proactively improve DB processes
- Deployment code review and suggest performance enhancements
- Setup/monitoring/fixing/analyzing/troubleshooting AlwaysOn/clusters
- Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
- Experience working on SQL Server including SSIS / SSRS / SSAS – MUST
- Experience in ETL development, report development, data extractions, transformations & deployment
- Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end
- Database backup and recovery strategies and implementation
- Refine and automate regular processes, track issues, and document changes
- Understanding of fundamental design principles behind a scalable application
- Data migration, transformation, and scripting
- Write technical design and partial architectures
- Troubleshooting production issues and bug correction
- Follow and participate in Explorance development standards and guidelines
- Become a leader, specialist, and evangelist in the following areas:
- Data handling specialist
- Teach and help developers with complex query tuning and schema refinement
- Database security (e.g. TDE) and auditing abilities (i.e. CDC)
- Capacity planning
- Perform scheduled maintenance and support release deployment activities including off hours.
- Performance monitoring
Here’s what you’ll bring to the role
- MS SQL Server Administration supporting hundreds of databases experience required
- Experience with Clustering is mandatory
- PowerShell knowledge for process automation
- Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
- AzureSQL experience is a must
- Azure components knowledge such as Logic apps, elastic jobs, analytics etc.
- PostGreSQL experience is nice to have
- Experience working with Microsoft OLAP architectures
- Web Application architecture fundamentals
- Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server – e.g. Always ON troubleshooting
- Experience working with Windows server, including Active Directory
- Flexible, team player, “get-it-done” personality
- MCTS, MCITP, and/or MVP certifications a plus
- Excellent T-SQL knowledge
- Passion for technology and problem solving
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities, teams while supporting different geographic offices (North America, Europe, Australia, Asia)
- Ability to function under pressure
- Excellent written and verbal communication
Other Requirements
- Only apply if you are a Amman (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
- Initially, you will be required to work close with the EST time zone.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can be for our people, our customers, and the community. Our continued success is leading us to evolve our hosted services, including expanding on our Azure footprint to leverage the latest public cloud technologies.
We are looking for an exceptional Cloud System Administrator to join our dynamic team who thrives in a demanding, fast-moving environment. Reporting to the VP of Cloud Services and Security, this individual will collaborate closely with the CloudOps and DBA team, SecOps, Technical Customer Support team, R&D, Architecture, and Product Management, to deploy and manage the reference architectures while continuously developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.
What you will do as our new Cloud System Administrator:
- As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability, and optimum performance
- Manage and establish priorities for analysis, design, development, and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations
- Design and execute short and long-term strategic plans to assure infrastructure capacity attains current and future needs
- Help define and manage the Disaster Recovery Strategy for the cloud systems
- Report and prepare strategies to maintain private cloud infrastructure
- Expand current monitoring or develop new monitoring cadence to provide a more holistic approach (e.g., Site Reliability and Observability)
- Foster a culture of accountability, innovation, and team building
- Maintain and improve company standards
- Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
- Track our cloud customer SLAs (Service Level Agreements) and ensure total conformity to these customer commitment
- Create and maintain complete and accurate documentation for operational audits including security and compliance
- Determine necessary operations certifications and implement plans for securing and maintaining these certifications
- Participate in strategic platform and technology decisions, including innovative technologies, cost-savings strategies, improved processes, and unique value features
- Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process
Here is what you will bring to the role
- In-depth knowledge of Microsoft environments (Microsoft Azure, Microsoft Windows Server)
- Experience with virtualization platforms, preferably Hyper-V
- Experience with data protection software for virtual, physical and cloud infrastructures (i.e: Veeam)
- Working knowledge of Storage Area Networks (SAN)
- Experience with web application environments, including TCP/IP, TLS, HTTP, DNS, routing, load balancing, etc.
- Strong working knowledge of networks, firewall systems, and routing protocols
- Proficient with scripting languages such as PowerShell, Bash
- Hands-on experience with high availability web architecture and technology
- Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability, or high availability initiatives
- Experience with centralized logging services and backup systems
- Minimum of 10 years of successful in-depth knowledge and experience within the private and public cloud space
- Know how to adapt to a constantly evolving environment and like to bring forth innovative ideas
- Worked in 24×7 operations and are passionate about delivering premier enterprise-grade cloud and hosted services
- Experienced managing hosted operations, with a proven record of accomplishment
- Have worked on production environment compliance, certifications, and audits including security
- Strong knowledge of infrastructure and networking security concepts
Personal Skills
- Sense of initiative, resourcefulness, and autonomy
- Great team spirit and ability to work effectively across teams within Explorance and with partners to “make it happen”
- Work efficiently, organized, and good time management
- Able to work under pressure
- Ambitious
- Have excellent communication skills, both verbal and written
Other Requirements
- Only apply if you are a Amman (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
