Vision

Realizing the full potential of every single person across their journey of learning, development, growth and productivity in life.

Explore open positions

We encourage innovation

Explorers know that they can come to work and be entrepreneurial
and that the company will do whatever it takes to help them meet
their goals.

We don’t think ‘outside of the box’ because
to us there is no box!

Instead we strive to create an environment that nurtures and
preserves the innovator spirit that brought Explorance into being.

Our employees make us
a great workplace

For the past eight years Explorance has been named one of the Best Workplaces™ in Canada by the Great Place to Work® Institute. This award is based on two criteria: feedback from a random selection of employees and an in-depth review of our culture. Explorance remains highly ranked by employee review website Glassdoor.

    • 2014

      39th
    • 2015

      22nd
    • 2016

      27th
    • 2017

      22nd
    • 2018

      4th
    • 2019

      4th
    • 2020

      2nd
    • 2021

      1st

Our Values

Make sh!t happen Choose to trust

It takes a village, be part of it

Our customers come first Never stop growing

What Explorers have to say

Explorance has met and exceeded all my expectations. I feel the commitment to MTM. Explorance has made sure we feel part of the team and culture. I am most impressed with how quickly and easily we can get things done. I can be better at my job because of the culture of Explorance and the support I have received. I can focus on doing what is right for the client.
Steve Lange
Principal Consultant
My journey at Explorance over the past three years has been rich with experiences that drove me to grow professionally and personally. Explorance is equipped with a great vision and great people - I enjoy coming to work every day and I am enthusiastic about the future of our company.
Sara Alkadri
Senior Consultant, Professional Services
Since my first day at Explorance, I’ve been constantly challenged to think outside the box, encouraged to take calculated risks, and have seen firsthand how the work we do impacts the lives of others.
Nitin Sharma
Director of Product

A culture of free-will

“Today, I am witnessing our culture continue its evolution to support our journey of growth further. I see us going through a natural transformation towards a culture of mutual trust that builds nicely on the notions of free will, flexibility and reciprocity. Moreover, it frames them within an elevated context of autonomy, dependability and responsibility.”
Samer Saab
CEO

Read the full article

Locations

When Explorance first launched in 2003, we were 3 employees in a two and a half room office. Today we have 6 offices in different corners of the globe
and are always looking to expand our clan. If you consider yourself a misfit who enjoys doing the unexpected, then we definitely want to hear from you.

Career opportunities

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.

We are seeking a talented Front-End Developer to join our dynamic team, with a special focus on collaborating closely with our design team to bring creative visions to life. In this role, you will not only be responsible for translating design concepts into seamless web interfaces using HTML, CSS, and JavaScript but will also bring your expertise in Content Management Systems (CMS) to the table. The ideal candidate will have a solid understanding of popular CMS platforms, ensuring the effective integration and maintenance of content on our websites.

Key Responsibilities: 

  • Collaborate closely with the design team to implement visually appealing and user-friendly web interfaces.
  • Utilize HTML, CSS, and JavaScript to translate design concepts into responsive and efficient code.
  • Integrate and optimize CMS solutions for efficient content management.
  • Ensure cross-browser compatibility and responsiveness of applications.
  • Actively participate in design discussions, providing technical insights and solutions.
  • Stay updated on emerging trends and technologies in front-end development, design, and CMS platforms.
  • Contribute to the continuous improvement of our development processes.

Qualifications:

  • Proven experience as a Front-End Developer or similar role.
  • Proficiency in HTML, CSS, JavaScript, and related front-end technologies.
  • Strong understanding of design principles and user experience.
  • Experience working collaboratively with design teams.
  • Knowledge of CMS platforms, with a focus on effective content integration and management.
  • Familiarity with responsive design and cross-browser compatibility.
  • Excellent communication and teamwork skills.
  • Ability to troubleshoot, problem-solve, and adapt to changing project requirements.

Other Requirements

  • Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture. 

If you are passionate about front-end development, possess expertise in CMS platforms, and thrive in a collaborative environment, we invite you to apply. Join us in shaping the future of our digital presence and delivering outstanding web experiences. Apply now to be a key player in our innovative and creative team.

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community.

We are seeking an experienced and highly skilled DevOps Engineer to lead our DevOps efforts, with a focus on optimizing our infrastructure and operations to support our product deployments. As a DevOps Engineer, you will play a pivotal role in ensuring the reliability, scalability, and performance of our systems, especially in the areas of RabbitMQ, Redis caching, and Kubernetes clustering. Your expertise will be instrumental in driving our DevOps practices to the next level while working closely with our ML team to facilitate the deployment of their models through Python-based APIs.

Responsibilities:

  • Infrastructure Management: Design, build, and maintain our infrastructure to support high-performance, scalable, and fault-tolerant applications, with special emphasis on ML model deployment.
  • Kubernetes Expertise: Lead our Kubernetes orchestration efforts, managing and optimizing clusters to ensure efficient resource utilization and high availability, specifically tailored to support ML workloads.
  • Message Queue Management: Configure, monitor, and maintain RabbitMQ message queues, ensuring seamless communication between microservices, including those powering ML workflows.
  • Caching Strategies: Implement and manage Redis caching solutions to enhance application performance and reduce latency, critical for our new Blue solution.
  • Automation and CI/CD: Develop and enhance CI/CD pipelines to automate application deployment, testing, and monitoring, ensuring a smooth and reliable release process for ML APIs.
  • ML Model Deployment: Collaborate closely with our ML team to assist in deploying ML models through Python-based APIs, ensuring efficient and reliable model serving.
  • Security and Compliance: Collaborate with security teams to establish and maintain best practices for infrastructure security, especially crucial when dealing with sensitive ML data.
  • Monitoring and Troubleshooting: Implement advanced monitoring and alerting solutions to proactively identify and resolve performance bottlenecks, system outages, and application issues related to ML services and other services.
  • Collaboration and Mentoring: Work closely with cross-functional teams, providing technical leadership, mentorship, and support to junior DevOps team members and collaborating seamlessly with the ML team, CloudOps, SecOps.

Requirements:

  • Experience: A minimum of 3 years of hands-on experience in a DevOps or infrastructure-related role, with a strong focus on Kubernetes, RabbitMQ, Redis, Python, and ML model deployment.
  • Kubernetes Mastery: Demonstrated expertise in Kubernetes administration, including cluster setup, management, and optimization for ML workloads.
  • Message Queue Proficiency: Proven experience with RabbitMQ or other message queuing systems, including message broker patterns, and troubleshooting in an ML context.
  • Caching Expertise: Familiarity with Redis caching strategies, especially for caching ML predictions and data.
  • DevOps Tools: Familiarity with version control systems (e.g., Git), CI/CD tools (e.g., Jenkins, GitLab CI/CD), and configuration management tools (e.g., Ansible, Puppet)
  • Scripting and Automation: Proficiency in Python programming, scripting languages, and experience with infrastructure as code tools.
  • CI/CD Tools: Strong knowledge of CI/CD tools and practices, particularly for deploying Python-based ML APIs.
  • Cloud Experience: Familiarity with cloud platforms like Azure is a plus.
  • Linux Administration: Solid understanding of Linux-based operating systems and shell scripting.

Bonus Qualifications:

  • Experience with other containerization technologies (e.g., Docker) and container orchestration platforms (e.g., Kubernetes).
  • Familiarity with microservices, architecture and deployment.
  • Previous experience in mentoring or leading a DevOps team.

Other Requirements

  • Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.

 

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community.

As a DevOps Engineer, you will be at the forefront of shaping our DevOps practices, optimizing our infrastructure to support ML initiatives, and ensuring the reliability and performance of our systems. You will work closely with our ML team to deploy models effectively, enabling data-driven decision- making through Python-based APIs. If you are a seasoned DevOps professional with a passion for ML and infrastructure, we invite you to apply and be a key contributor to our success.

We are seeking an experienced and highly skilled DevOps Engineer to lead our DevOps efforts, with a focus on optimizing our infrastructure and operations to support our Machine Learning (ML) initiatives. As a DevOps Engineer, you will play a pivotal role in ensuring the reliability, scalability, and performance of our systems, especially in the areas of RabbitMQ, Redis caching, and Kubernetes clustering. Your expertise will be instrumental in driving our DevOps practices to the next level while working closely with our ML team to facilitate the deployment of their models through Python-based APIs.

Responsibilities:

  • Infrastructure Management: Design, build, and maintain our infrastructure to support high-performance, scalable, and fault-tolerant applications, with special emphasis on ML model deployment.
  • Kubernetes Expertise: Lead our Kubernetes orchestration efforts, managing and optimizing clusters to ensure efficient resource utilization and high availability, specifically tailored to support ML workloads.
  • Message Queue Management: Configure, monitor, and maintain RabbitMQ message queues, ensuring seamless communication between microservices, including those powering ML workflows.
  • Caching Strategies: Implement and manage Redis caching solutions to enhance application performance and reduce latency, critical for our new Blue solution.
  • Automation and CI/CD: Develop and enhance CI/CD pipelines to automate application deployment, testing, and monitoring, ensuring a smooth and reliable release process for ML APIs.
  • ML Model Deployment: Collaborate closely with our ML team to assist in deploying ML models through Python-based APIs, ensuring efficient and reliable model serving.
  • Security and Compliance: Collaborate with security teams to establish and maintain best practices for infrastructure security, especially crucial when dealing with sensitive ML data.
  • Monitoring and Troubleshooting: Implement advanced monitoring and alerting solutions to proactively identify and resolve performance bottlenecks, system outages, and application issues related to ML services and other services.
  • Collaboration and Mentoring: Work closely with cross-functional teams, providing technical leadership, mentorship, and support to junior DevOps team members and collaborating seamlessly with the ML team, CloudOps, SecOps.

Requirements:

  • Experience: A minimum of 3 years of hands-on experience in a DevOps or infrastructure-related role, with a strong focus on Kubernetes, RabbitMQ, Redis, Python, and ML model deployment.
  • Kubernetes Mastery: Demonstrated expertise in Kubernetes administration, including cluster setup, management, and optimization for ML workloads.
  • Message Queue Proficiency: Proven experience with RabbitMQ or other message queuing systems, including message broker patterns, and troubleshooting in an ML context.
  • Caching Expertise: Familiarity with Redis caching strategies, especially for caching ML predictions and data.
  • DevOps Tools: Familiarity with version control systems (e.g., Git), CI/CD tools (e.g., Jenkins, GitLab CI/CD), and configuration management tools (e.g., Ansible, Puppet)
  • Scripting and Automation: Proficiency in Python programming, scripting languages, and experience with infrastructure as code tools.
  • CI/CD Tools: Strong knowledge of CI/CD tools and practices, particularly for deploying Python-based ML APIs.
  • Cloud Experience: Familiarity with cloud platforms like Azure is a plus.
  • Linux Administration: Solid understanding of Linux-based operating systems and shell scripting.

Bonus Qualifications:

  • Experience with other containerization technologies (e.g., Docker) and container orchestration platforms (e.g., Kubernetes).
  • Familiarity with microservices, architecture and deployment.
  • Previous experience in mentoring or leading a DevOps team.

Other Requirements

  • Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.

 

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can be for our people, our customers, and the community. Our continued success is leading us to evolve our hosted services, including expanding on our Azure footprint to leverage the latest public cloud technologies.

We are looking for an exceptional Cloud System Administrator to join our dynamic team who thrives in a demanding, fast-moving environment. Reporting to the VP of Cloud Services and Security, this individual will collaborate closely with the CloudOps and DBA team, SecOps, Technical Customer Support team, R&D, Architecture, and Product Management, to deploy and manage the reference architectures while continuously developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.

What you will do as our new Cloud System Administrator:

  • As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability, and optimum performance
  • Manage and establish priorities for analysis, design, development, and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations
  • Design and execute short and long-term strategic plans to assure infrastructure capacity attains current and future needs
  • Help define and manage the Disaster Recovery Strategy for the cloud systems
  • Report and prepare strategies to maintain private cloud infrastructure
  • Expand current monitoring or develop new monitoring cadence to provide a more holistic approach (e.g., Site Reliability and Observability)
  • Foster a culture of accountability, innovation, and team building
  • Maintain and improve company standards
  • Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
  • Track our cloud customer SLAs (Service Level Agreements) and ensure total conformity to these customer commitments
  • Create and maintain complete and accurate documentation for operational audits including security and compliance
  • Determine necessary operations certifications and implement plans for securing and maintaining these certifications
  • Participate in strategic platform and technology decisions, including innovative technologies, cost-savings strategies, improved processes, and unique value features
  • Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process

Here is what you will bring to the role

  • In-depth knowledge of Microsoft environments (Microsoft Azure, Microsoft Windows Server)
  • Experience with virtualization platforms, preferably Hyper-V
  • Experience with data protection software for virtual, physical and cloud infrastructures (i.e: Veeam)
  • Working knowledge of Storage Area Networks (SAN)
  • Experience with web application environments, including TCP/IP, TLS, HTTP, DNS, routing, load balancing, etc.
  • Strong working knowledge of networks, firewall systems, and routing protocols
  • Proficient with scripting languages such as PowerShell, Bash
  • Hands-on experience with high availability web architecture and technology
  • Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability, or high availability initiatives
  • Experience with centralized logging services and backup systems
  • Minimum of 10 years of successful in-depth knowledge and experience within the private and public cloud space
  • Know how to adapt to a constantly evolving environment and like to bring forth innovative ideas
  • Worked in 24×7 operations and are passionate about delivering premier enterprise-grade cloud and hosted services
  • Experienced managing hosted operations, with a proven record of accomplishment
  • Have worked on production environment compliance, certifications, and audits including security
  • Strong knowledge of infrastructure and networking security concepts

Personal Skills

  • Sense of initiative, resourcefulness, and autonomy
  • Great team spirit and ability to work effectively across teams within Explorance and with partners to “make it happen”
  • Work efficiently, organized, and good time management
  • Able to work under pressure
  • Ambitious
  • Have excellent communication skills, both verbal and written in English and French (basic).

Other Requirements

  • Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture. 

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.

Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a Customer Support Analyst who always strives for software excellence and continuous improvement.

The Customer Support Analyst is responsible for supporting Explorance’s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.

Primary Duties and Responsibilities:

  • Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Provide tier 2/3 functional and technical support on Explorance software solutions
  • Configure and implement new functionality  in the Explorance software solutions
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
  • Assist in new implementations, installations, upgrades and migrations of existing customers systems
  • Investigate issues with customer IT systems such as , SSO, LMS, SIS
  • Provide basic technical and web application training to new customers when required
  • Communicate and coordinate with internal departments when addressing software bugs or new releases
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
  • Collaborate with developers and QA team for high quality, delivery on time

Skills and Competencies:

  • Exceptional Customer Service Focus
  • 3-5 years’ experience in IT related field
  • Minimum 3 years customer support/technical support experience with enterprise software
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Strong analytical problem solving and decision making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels, for English and French (basic).
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail

Technical Skills:

  • Experience with SQL/Oracle Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Qualifications/Requirements:

  • Verbal and written communication skills in both French and English for use in communication with global offices. Spanish is a plus.
  • Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in related field
  • Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.

Nice to Have:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS

Availability:

  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
  • 24/7 Pager/On-Call Rotation

Other Requirements:

  • Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture. 

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.

We are seeking a talented Front-End Developer to join our dynamic team, with a special focus on collaborating closely with our design team to bring creative visions to life. In this role, you will not only be responsible for translating design concepts into seamless web interfaces using HTML, CSS, and JavaScript but will also bring your expertise in Content Management Systems (CMS) to the table. The ideal candidate will have a solid understanding of popular CMS platforms, ensuring the effective integration and maintenance of content on our websites.

Key Responsibilities: 

  • Collaborate closely with the design team to implement visually appealing and user-friendly web interfaces.
  • Utilize HTML, CSS, and JavaScript to translate design concepts into responsive and efficient code.
  • Integrate and optimize CMS solutions for efficient content management.
  • Ensure cross-browser compatibility and responsiveness of applications.
  • Actively participate in design discussions, providing technical insights and solutions.
  • Stay updated on emerging trends and technologies in front-end development, design, and CMS platforms.
  • Contribute to the continuous improvement of our development processes.

Qualifications:

  • Proven experience as a Front-End Developer or similar role.
  • Proficiency in HTML, CSS, JavaScript, and related front-end technologies.
  • Strong understanding of design principles and user experience.
  • Experience working collaboratively with design teams.
  • Knowledge of CMS platforms, with a focus on effective content integration and management.
  • Familiarity with responsive design and cross-browser compatibility.
  • Excellent communication and teamwork skills.
  • Ability to troubleshoot, problem-solve, and adapt to changing project requirements.

Other Requirements

  • Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture. 

If you are passionate about front-end development, possess expertise in CMS platforms, and thrive in a collaborative environment, we invite you to apply. Join us in shaping the future of our digital presence and delivering outstanding web experiences. Apply now to be a key player in our innovative and creative team.

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

oin a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.
As a Back-end SQL Developer, you will be part of our Dev Ops organization.

What you will do as our new Back End Developer:

  • Implementation of Stored Procedures.
  • Implementation of scalable Data Access Layers.
  • Building secure and reusable code and libraries.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Validation and correction of upstream technical design.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Data migration, transformation, and scripting.
  • Write technical design and partial architectures.
  • Responsible of effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Estimation of features and tasks.
  • Follow and participate to Explorance development standards and guidelines
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Write technical design and partial architectures.
  • Troubleshooting production issues.

What you need to succeed in that role:

  • 3/5 experience
  • Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
  • Azure SQL experience
  • Server-side languages like C#, ASP.NET,
  • SQL development skillset
  • Web server technologies like IIS
  • Knowledge of Python
  • NoSQl
  • Knowledge of Graph SQL
  • Microsoft Azure functions
  • Web Application architecture fundamentals
  • Microservices architectures
  • Excellent written and verbal communication
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams
  • Passion for technology and problem solving

Other Requirements

  • Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture. 

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a talented, energetic, and dedicated person to join our Deployment and Integration team.

The new Integration engineer will be responsible for integrating and deploying Explorance’s web applications for our customers by consulting with them on how to best integrate Explorance’s application with 3rd-party systems. All of this while evolving and optimizing the process.

What you will do as our new Integration Engineer for the Deployment and Integration services:

  • Serve as a single point of contact while effectively and cooperatively providing superior service and problem resolution.
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system.
  • Configure, implement, and test new functionalities in eXplorance’s software solutions.
  • Log, update, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs.
  • Perform new implementations, integrations, installations, upgrades, and migrations of existing customer systems.
  • Integration with customer IT systems such as SSO, LMS, SIS
  • Communicate and coordinate with internal departments when addressing software bugs or new releases.
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures and continually improve internal processes for maintenance of solutions that are in production.
  • Collaborate with developers and QA teams for high-quality on time delivery.
  • Develop and maintain technical knowledge base for the deployment services department, making sure internal documentation and processes are up to date.
  • Liaisons with the Professional Services team to ensure all installation and integration are completed on time and to specifications.
  • Liaisons with the Customer Support team to ensure we can provide them with assistance if needed.
  • Build relationships with the operational and technical department management of key customers.

Must have:

  • 3-5 years’ experience in IT related field
  • Exceptional Customer Service focus
  • Experience with authentication solutions (LDAP, CAS, SAML, ADFS)
  • Experience with authentication systems (Azure, ADFS, Shibboleth)
  • Engineer or Business Diploma in related field.
  • Experience working and consuming APIs, especially SOAP and REST APIs Relevant technical work (using API testing tools).
  • Experience and knowledge with programming and scripting languages (specially in C#, Python and PowerShell)
  • Experience deploying web applications in IIS server and network administration.
  • Experience working with Microsoft Server 2012/2014/2016/2019, MSSQL 2014,2016,2017 IIS 7.5/IIS 8

Here’s what you’ll bring to the role:

  • Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Experience with software development and/or scripting languages.
  • Good understanding of HTML, CSS, and XML
  • Proactive maintenance on hosting/SaaS infrastructure
  • Strong analytical, problem solving, and decision-making skills.
  • Experience working with multiple stakeholders in a problem-solving environment.
  • Exceptional communication skills, both oral and written, with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact.
  • Excellent time management and organizational skills
  • Creative and self-motivated with good interpersonal skills
  • Ability to work independently and as part of a team.
  • Ability to quickly learn new technologies and to troubleshoot technical problems.
  • Attention to details.
  • English and French (both verbal and written)
  • Passion for helping customers with strong customer service skills.

Nice to Have:

  • Technical Certifications: Microsoft
  • Experience with various Learning Management Systems (Blackboard, Canvas, Sakai, D2L, Moodle)
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
  • Experience working with SANs.
  • Other languages a plus

Availability:

  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers as may be required.
  • Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture. 

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.

Currently, we are looking for a talented, energetic, and dedicated implementation specialist to join our growing professional services team. At professional services, we are at the forefront of onboarding customers joining our growing list of enterprise clients from both higher education institutions and corporate clients. We are looking for a junior consultant to join the team as an implementation specialist supporting senior consultants on client engagements. The selected candidate will be working mainly with our experience management platform Blue.

What you will do as an implementation specialist:

  • Successfully finishing the Blue training and keeping up to date with any training module and internal learning sessions.
  • Collaborate closely with the lead consultant to gather business requirements, analyze them, and validate them with the clients at the beginning of the engagement.
  • Translate the client’s business requirements into a functional setup in Blue.
  • Build and test functional setups in Blue and validate them with the leading consultant.
  • Work with the lead consultant on documenting the engagement’s progress and highlighting any risks.
  • As part of your career progression, you will be gradually called upon to lead a few clients calls under the supervision and guidance of the lead consultant.

What you need to succeed in that role:

  • Undergraduate degree in a relevant field.
  • Strong written and verbal communication.
  • Critical thinking and problem-solving.
  • Ability to thrive both individually and as a member of a team.
  • Familiarity with basic office productivity tools
  • A customer-oriented mindset
  • Diligence and attention to details
  • Bilingual (English & French)

Nice to have:

  • 1-2 years of professional work experience in a software-related role.
  • Familiarity with HTML and CSS.
  • Strong command of Excel.
  • Experience in business analysis and requirement management with emphasis on client-facing roles.
  • Prior experience working with enterprise solutions.

Other Requirements

  • Only apply if you are a Beirut (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

Apply for this position

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