Vision
Realizing the full potential of every single person across their journey of learning, development, growth and productivity in life.
We encourage innovation
Explorers know that they can come to work and be entrepreneurial
and that the company will do whatever it takes to help them meet
their goals.
We don’t think ‘outside of the box’ because
to us there is no box!
Instead we strive to create an environment that nurtures and
preserves the innovator spirit that brought Explorance into being.
Our employees make us
a great workplace
For the past eight years Explorance has been named one of the Best Workplaces™ in Canada by the Great Place to Work® Institute. This award is based on two criteria: feedback from a random selection of employees and an in-depth review of our culture. Explorance remains highly ranked by employee review website Glassdoor.
Our Values
Make sh!t happen Choose to trust
It takes a village, be part of it
Our customers come first Never stop growing
What Explorers have to say
Explorance has met and exceeded all my expectations. I feel the commitment to MTM. Explorance has made sure we feel part of the team and culture. I am most impressed with how quickly and easily we can get things done. I can be better at my job because of the culture of Explorance and the support I have received. I can focus on doing what is right for the client.
Principal Consultant
My journey at Explorance over the past three years has been rich with experiences that drove me to grow professionally and personally. Explorance is equipped with a great vision and great people - I enjoy coming to work every day and I am enthusiastic about the future of our company.
Senior Consultant, Professional Services
Since my first day at Explorance, I’ve been constantly challenged to think outside the box, encouraged to take calculated risks, and have seen firsthand how the work we do impacts the lives of others.
Director of Product
A culture of free-will
A culture of reciprocity
“Today, I am witnessing our culture continue its evolution to support our journey of growth further. I see us going through a natural transformation towards a culture of mutual trust that builds nicely on the notions of free will, flexibility and reciprocity. Moreover, it frames them within an elevated context of autonomy, dependability and responsibility.”
CEO
Locations
When Explorance first launched in 2003, we were 3 employees in a two and a half room office. Today we have 6 offices in different corners of the globe
and are always looking to expand our clan. If you consider yourself a misfit who enjoys doing the unexpected, then we definitely want to hear from you.
Career opportunities
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
We’re looking for a Marketing Operations Manager to work in our dynamic global marketing team to help us scale our marketing efforts around the world.
Your role will encompass operations across internal and external platforms, projects and events. Your responsibilities will include optimizing marketing processes, managing marketing technology and analytics, and enabling our marketing teams to plan, execute and evaluate campaigns effectively and efficiently. This role requires a blend of strategic thinking, analytical skills, campaign management, and a strong understanding of marketing principles. You’ll be the lynchpin between our global and local marketing teams, global product marketing, and our in-house creatives, making sure our marketing and communications reach the right people to drive business results.
WHAT YOU’LL BE DOING
Strategy:
- Proactive in enhancing marketing operations in order to facilitate lead generation, nurturing programs and effective reporting.
- Develop and drive marketing database strategies and execution in relation to growth, segmentation, data cleanliness and completeness.
- Design targeted marketing programs for prospects generated through global campaign activity to bolster local activation strategies and ensure a seamless connection to all global and local marketing campaigns.
Analytics and reporting:
- Have measurement of business outcomes at the forefront of mind to inform campaign strategies and optimization – deliver a monthly and quarterly ROI report for marketing and business leadership.
- Provide ongoing analysis reports for all global marketing campaigns – actively monitoring, analysing, and reporting on the status of marketing initiatives, return on investment, client acquisition and client nurturing.
- Create regular reports and dashboards to communicate results and insights to stakeholders, helping to inform decision-making.
- Be across local commercial goals to support local marketing teams with reporting that aligns marketing performance with business growth.
Operations
- Manage the day-to-day running of HubSpot, including the sync with Salesforce, to optimise process and set-up and ensure continual improvements and consistent use by all teams.
- Own the marketing reporting dashboards and reports, overseeing the management and integrity of marketing data, ensuring accurate reporting and analytics.
Lead generation and nurture
- End-to-end campaign management of all global marketing awareness and engagement campaigns focussing on enhancing campaign reporting and evaluation and nurturing leads down the funnel to sale.
YOUR QUALIFICATIONS.
- 5+ years of experience in marketing operations and CRM system management to power marketing programs
- Proficient in HubSpot Marketing Hub
- Experience in B2B sales and marketing programs
- Strong analytical and reporting skills with the ability to interpret data and provide actionable insights
- Experience managing projects and assignments independently
- Experience of successfully collaborating across teams and geographies
- Experience with Salesforce and Google Analytics
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
Job Overview:
As an SDR, you will play a critical role in driving the early stages of the sales cycle. You will be responsible for identifying and creating new qualified sales opportunities by engaging with potential customers through outbound prospecting and inbound lead follow-up. You will work closely with the sales and marketing teams to build pipelines and set up meetings for account executives.
Key Responsibilities:
- Identify and research target accounts, decision-makers, and key influencers within target industries.
- Generate and qualify leads through outbound cold calls, emails, and social media.
- Respond to inbound inquiries and nurture leads.
- Develop and maintain a deep understanding of our product offering, value proposition, and market trends.
- Set up qualified meetings for Account Executives.
- Track all outreach activity and interactions in CRM (e.g., Salesforce, HubSpot) and ensure data is accurate and up to date.
- Collaborate with marketing on campaigns to optimize lead generation efforts.
- Stay informed on industry news, trends, and potential competitors.
Qualifications:
- 1+ years of experience in a sales or business development role (preferably in SaaS).
- Strong verbal and written communication skills.
- Ability to handle objections and navigate challenging conversations.
- High level of comfort using CRM software and sales engagement tools.
- Self-starter with a proactive and results-driven mindset.
- Ability to work in a fast-paced environment with a team-oriented approach.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience in SaaS or technology sales.
- Familiarity with lead generation and prospecting tools (e.g., HubSpot, LinkedIn Sales Navigator, overall amazing research skills).
- A Bachelor’s degree in Business, Marketing, or a related field.
What We Offer:
- Competitive salary and commission structure.
- Opportunity for career growth within a rapidly expanding company.
- Comprehensive benefits package.
- Access to ongoing training and development.
- A collaborative, innovative, and inclusive work culture.
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics Solutions because we believe that each experience matters.
Role Overview:
As a Junior Account Executive, you’ll play a crucial role in expanding our client base and driving revenue growth. This is an excellent opportunity for someone eager to develop their sales career in the tech industry. You’ll receive mentorship from experienced sales professionals and have access to ongoing training to sharpen your skills.
What you will do:
- Business Development: Identify and engage potential clients through research, networking, and outreach efforts.
- Sales Outreach: Conduct outbound calls and emails to prospective customers, effectively communicating our value proposition.
- Needs Analysis: Understand client needs and challenges to tailor solutions that align with their objectives.
- Product Demonstrations: Assist in organizing and delivering compelling product demos to showcase our platform’s capabilities.
- Relationship Management: Build and maintain strong relationships with prospects and existing clients to foster trust and loyalty.
- Pipeline Management: Keep accurate and up-to-date records of all sales activities and client interactions in the CRM system.
- Collaboration: Work closely with the marketing and product teams to align sales strategies and share customer feedback.
- Achieve Targets: Meet and strive to exceed monthly and quarterly sales quotas and performance metrics.
You will fit in:
- Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Experience: 0-2 years of sales or customer-facing experience; internships and part-time roles considered.
- Communication Skills: Excellent verbal and written communication abilities.
- Research Skills: Strong research and analytical capabilities, with the ability to gather and interpret market and client data effectively.
- Passion for Sales: A genuine interest in pursuing a career in sales within the tech industry.
- Self-Motivated: Proactive approach with a strong desire to learn and grow.
- Tech-Savvy: Comfortable using technology and quick to learn new software applications.
- Organizational Skills: Strong ability to manage time effectively and handle multiple tasks simultaneously.
- Team Player: Willingness to collaborate and contribute to a team-oriented environment.
What We Offer:
- Competitive Compensation: Attractive base salary plus commission and bonus potential.
- Professional Growth: Clear career advancement pathways and opportunities for promotion.
- Training & Development: Comprehensive onboarding program and ongoing professional development resources.
- Inclusive Culture: Join a diverse and inclusive team where your ideas are valued.
- Benefits Package: Health, dental, and vision insurance; 401(k) with company match; generous paid time off; and more.
- Modern Workspace: Access to the latest sales tools and technologies to support your success.
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
The Junior Sales Administrator will support our Sales Operations team with various administrative tasks centered on CRM data management, reporting, and cross-functional collaboration. This role is a great opportunity to gain practical experience in sales operations within a SaaS environment. Working in our Montreal office, you’ll support data integrity, help manage sales processes, and provide operational assistance to both the sales and finance teams.
Key Responsibilities
- CRM Management: Support data accuracy across CRM records, including reviews of closed/won opportunities, contracts, and SOWs, while managing lead and account assignment rules.
- Data Auditing and Quality Control: Conduct regular CRM data audits, including updating opportunity stages and term dates, and managing monthly currency conversions.
- Sales Operations Support: Generate and maintain reports and dashboards to support key stakeholders in sales and finance, including regular CRM data exports and commission calculations.
- Cross-functional Collaboration: Collaborate with finance on commission-related reporting and data review, and assist marketing with campaigns.
- Sales Process Documentation: Assist in creating, updating, and organizing documentation for sales processes, such as data auditing guidelines and monthly updates.
- System Integration and Tool Management: Help manage other tools in the sales stack (e.g., HubSpot, ZoomInfo, LinkedIn Sales Navigator) and support integrations between CRM and other systems, including those used for customer satisfaction surveys and financial reporting.
Qualifications
- Education: Diplôme d’études collégial (DEC) or equivalent in business administration, marketing, finance, or a related field.
- Experience: 1-2 years of experience in an administrative or data-related role, ideally within a SaaS or tech environment.
- Technical Skills:
- Experience with Salesforce (or similar CRM system) for data entry and reporting.
- Proficiency in Excel/Google Sheets for data analysis and reporting.
- Familiarity with sales, finance, or marketing data processes is an asset.
- Soft Skills:
- Strong attention to detail and commitment to data accuracy.
- Excellent organizational and time management skills.
- Ability to communicate effectively and collaborate across teams.
- Eagerness to learn and take on new responsibilities in a fast-paced environment.
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
In this role, you will contribute to developing and executing campaigns to support product launches and effectively communicate the value of Explorance solutions to our target audiences through compelling messaging, content writing, and go-to-market (GTM) enablement.
What you will do as our new Product Marketing Specialist
- Develop a deep understanding of buyer and user pain points as well as Explorance’s solutions
- Conduct and consolidate buyer and competitor research to gather insights, maintain updated industry knowledge, and share findings regularly with Product, Sales, and Marketing teams.
- Build market-facing assets that communicate the value and benefits of Explorance solutions to our target audience
- Align with the GTM teams’ needs by gathering feedback on assets and campaign initiatives
- Develop creative campaigns, messaging, and assets around features, functionality, and new innovations
- Own the planning and execution of the GTM strategy for product launches through cross-functional collaboration with the Product, Sales, and Marketing
What you will bring to the role
- Exceptional writing skills in English, French a plus
- Knowledge of marketing and/or product marketing writing methodologies and strategies
- Knowledge of how to optimize written content for both consistencies of message and SEO
- Ability to thrive in a team-oriented environment and flexible enough to respond to changing needs
- Obsessive attention to details and excellent communication skills
- Able to work collaborate cross-functionally and carry out tasks independently
- Degree in English, marketing, communication or equivalent
- 1-2 years of marketing experience – content marketing or product marketing preferred
- Strong organizational, planning, and project management skills
- Strong editing and proofreading skills
Nice to Have
- Technical writing experience
- Experience with HubSpot and Salesforce
- Graphic design experience
- Experience in B2B SaaS company
- Professional-level writing in French
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
Senior Field Marketing Manager – North America
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
The mission of the Field Marketing team at Explorance is to support the prospect and customer go-to-market sales teams at a regional level through all marketing channels. This includes industry conference, Explorance-led events, virtual summits, social and integrated campaigns. Additionally, the Field Marketing team serves as the voice of regional sales team to the global marketing team, represents the voice of marketing and is a partner to the regional sales teams. The objective is to support, create, accelerate, and expand the sales pipeline with our direct sellers and partner ecosystem.
In this position you’ll have the opportunity to plan, organize, and execute programs that generate and accelerate revenue opportunities for the North America sales teams, building our momentum in target regions and accounts. You will act as the “mini CMO” and be data driven to meet KPIs and foster collaboration between marketing and our sales teams representing three business units. You will work closely with product marketing, growth marketing and business development teams to develop, co-design and leverage integrated marketing programs into land and expand campaigns.
What You’ll Get To Do
Within the Global Marketing team, Field Marketing’s goal is to be amongst the most customer-focused, innovative and pipeline centric team in the organization. As part of a high-performing marketing team, we use both quantitative data and qualitative insights to make informed decisions
- Drive integrated marketing strategy for North America including land and expand campaigns to generate growth from net new logos and the Explorance customer base
- Plan, develop, execute, and optimize strategic and tactical marketing plans, programs, and campaigns, including communicating program details and results to stakeholders.
- Event Management: Identify key initiatives, organize events and conference participation, from planning to post-event analysis, focusing on new prospects, lead generation, and driving revenue,
- Able to outline pre-during-post strategy including follow up for optimized leads and conversion to pipeline results
- Lead-to-Revenue Process: Regularly collaborate with sales teams to manage event goal alignment, lead qualification, follow-up, and optimize the lead funnel.
- Build deep relationships and establish credibility with sales leadership and sales teams to understand and help deliver on sales team priorities and goals.
- Embody a positive feedback loop for information sharing and knowledge transfer – you are the voice of your sales segment into marketing and the voice of marketing into your sales segment.
- Lead with optimism and partnership to collaborate with Product Marketing, Sales, Growth Marketing, and BDR teams for campaign buy-in and to meet industry benchmarks for SQL to SAO conversion.
- Contribute to QBRs, with the intent to improve field marketing budget ROI and success of all cross-marketing or other field marketing-led programs and campaigns.
- Event Success and Optimization: Define goals, monitor performance, plan post-event actions to generate pipeline opportunities, and make recommendations-based analysis.
- Performance Reporting: Provide detailed reporting on campaign performance, lead generation, and ROI
- Manage Event Budgets: Oversee event budgets, ensuring events are cost-effective and meet ROI targets.
- Willingness to travel
Skills And Experience We Value
- 5 or more years of B2B field marketing experience in SaaS
- Proven ability to lead, execute, and evolve marketing programs based on performance data and feedback from multiple stakeholders
- Excellent communication and organizational skills with attention to detail while focusing on the big-picture, go-to-market strategy
- Proven track record and hands-on experience managing and prioritizing initiatives, campaigns, and deliverables simultaneously across multiple channels, with a focus on driving Sales goals
- Experience collaborating with sales teams and ability to be a strategic and trusted partner.
- Strong written, verbal, and visual communication skills, with the ability to effectively share ideas and lead discussions with a wide variety of audiences.
- Experience designing and managing multi-channel B2B marketing programs targeting enterprise sized accounts.
- Experience with partner marketing is a bonus
- Bachelor’s Degree in Marketing, Communications, or related area.
- Excellent communication skills in English and French – verbal and written
Is this Role a Fit for You?
The Senior Field Marketing Manager role emphasizes cross-functional collaboration, creativity and experimentation, and a drive for measurable and impactful outcomes. You’ll find fulfillment in the role if you:
- Obsess over outcomes. You see a plan as the means to an end and embrace collaboration, experimentation and iteration as tools for driving incremental results.
- Find passion in new challenges. Every chance to learn new things and explore new ideas excites you.
- Have a resourceful attitude. You proactively seek out information to influence action.
- A detailed planner. You have incredible project management skills, able to organize, prioritize, multitask, and manage time effectively.
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
We are a rapidly growing software company recognized for its uniquely welcoming workplace culture. Currently, we are looking for a Customer Success Manager (CSM) with strong technical skills and a passion for relationship building to join our dynamic and diverse team.
Job Overview:
Our CSMs are primarily responsible for providing stellar service and helping clients realize the full value of our SaaS based learning analytics software. Through a focus on building strong relationships, CSMs ensure the satisfaction and success of our clients on a day-to day basis.
Successful CSMs are thoughtful communicators with a strong customer orientation and a history of naturally becoming experts in any software they utilise. We use a proactive, resourceful approach to not only answer questions and resolve issues, but to become a trusted partner and exceed client expectations.
What you will do as a Customer Success Manager:
- Manage a portfolio of 15-20 large-scale Enterprise clients.
- Be a strategic thinker and partner who connects customer goals with Explorance products.
- Maximize client satisfaction and adoption.
- Contribute to client retention for assigned accounts through proactive engagement.
- Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Explorance can meet their needs.
- Serve as an expert in learning analytics within our Metrics that Matter software platform.
- Perform annual client reviews for all accounts.
- Deliver Data Analyses to subscribing clients.
- Perform high level product and service consultations.
- Perform software trainings, implementations, and oversee software upgrades.
- Bring intelligent product feedback from clients to the Explorance Product team.
- Provide client account updates to team members, Sales Executives, and Leadership staff.
- Provide exceptional support by troubleshooting technical inquiries and sharing best practices as it relates to the Explorance software.
- Independently manage incoming client support tasks and ad-hoc projects.
Key Skills Needed for Success:
- Empathy and an intrinsic desire to help others.
- Have a passion for corporate L&D and employee skill and career development.
- High degree of self-motivation and ability to work independently.
- Outstanding written and verbal communication; able to communicate effectively with all levels at an organization.
- Strong PowerPoint and presentation skills.
- Ability to quickly learn complex technology.
- Critical thinking, resourcefulness, attention to detail, and problem solving.
- Proven experience managing projects and meeting deadlines.
- Time and task management expertise.
Experience & Education Preferred:
- Bachelor’s degree
- 2+ years of experience as a Customer Success Manager in a SaaS based environment
- Ability to travel up to 20% for onsite customer meetings or team trainings
- Enterprise L&D or HR experience is a plus
- Microsoft Office, Slack, Zendesk, and Salesforce
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
The new Integration engineer will be responsible for integrating and deploying Explorance’s web applications for our customers by consulting with them on how to best integrate Explorance’s application with 3rd-party systems. All of this while evolving and optimizing the process.
What you will do as our new Integration Engineer for the Deployment and Integration services.
- Serve as a single point of contact while effectively and cooperatively providing superior service and problem resolution.
- Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system.
- Configure, implement, and test new functionalities in eXplorance’s software solutions.
- Log, update, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs.
- Perform new implementations, integrations, installations, upgrades, and migrations of existing customer systems.
- Integration with customer IT systems such as SSO, LMS, SIS
- Communicate and coordinate with internal departments when addressing software bugs or new releases.
- Occasionally perform Quality Assurance tasks for testing of new software versions
- Follow procedures and continually improve internal processes for maintenance of solutions that are in production.
- Collaborate with developers and QA teams for high-quality on time delivery.
- Develop and maintain technical knowledge base for the deployment services department, making sure internal documentation and processes are up to date.
- Liaisons with the Professional Services team to ensure all installation and integration are completed on time and to specifications.
- Liaisons with the Customer Support team to ensure we can provide them with assistance if needed.
- Build relationships with the operational and technical department management of key customers.
Must have:
- 3-5 years’ experience in IT related field
- Exceptional Customer Service focus
- Experience with authentication solutions (LDAP, CAS, SAML, ADFS)
- Experience with authentication systems (Azure, ADFS, Shibboleth)
- Engineer or Business Diploma in related field.
- Experience working and consuming APIs, especially SOAP and REST APIs Relevant technical work (using API testing tools).
- Experience and knowledge with programming and scripting languages (specially in C#, Python and PowerShell)
- Experience deploying web applications in IIS server and network administration.
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
*****
Joignez-vous à une entreprise dont le siège social est situé à Montréal et qui aide les organisations du monde entier à créer un parcours personnalisé d’impact et d’épanouissement pour leurs employés. Explorance offre des solutions novatrices de connaissance des personnes parce que nous croyons que chaque expérience compte.
L’ingénieur(e) en intégration sera responsable d’intégrer et de déployer les applications web d’Explorance pour nos clients, en les conseillant sur la meilleure façon d’intégrer l’application d’Explorance avec des systèmes tiers, tout en faisant évoluer et optimiser le processus.
Ce que vous ferez en tant que notre nouvel(le) Ingénieur(e) en intégration pour les services de déploiement et d’intégration :
- Servir de point de contact unique tout en fournissant un service supérieur et une résolution de problèmes de manière efficace et coopérative.
- Créer des demandes de service et documenter correctement toutes les interactions avec les clients ainsi que les actions de dépannage dans le système de gestion des cas du département.
- Configurer, mettre en œuvre et tester de nouvelles fonctionnalités dans les solutions logicielles d’eXplorance.
- Enregistrer, mettre à jour, prioriser, rechercher et résoudre avec précision des demandes et problèmes complexes des clients dans les délais, tout en respectant ou dépassant les SLA (Service Level Agreements).
- Effectuer de nouvelles implémentations, intégrations, installations, mises à jour et migrations des systèmes clients existants.
- Intégration avec les systèmes informatiques des clients tels que SSO, LMS, SIS.
- Communiquer et coordonner avec les départements internes lors du traitement des bugs logiciels ou des nouvelles versions.
- Occasionnellement, effectuer des tâches d’Assurance Qualité pour le test de nouvelles versions logicielles.
- Suivre les procédures et améliorer continuellement les processus internes pour la maintenance des solutions en production.
- Collaborer avec les équipes de développement et d’assurance qualité pour une livraison de haute qualité dans les délais.
- Développer et maintenir une base de connaissances techniques pour le département des services de déploiement, en s’assurant que la documentation interne et les processus sont à jour.
- Servir d’intermédiaire avec l’équipe des Services Professionnels pour s’assurer que toutes les installations et intégrations sont terminées à temps et selon les spécifications.
- Collaborer avec l’équipe de Support Client pour leur fournir une assistance si nécessaire.
- Établir des relations avec la direction des départements opérationnels et techniques des principaux clients.
Compétences requises :
- 3 à 5 ans d’expérience dans un domaine lié à l’informatique.
- Focus exceptionnel sur le service client.
- Expérience avec les solutions d’authentification (LDAP, CAS, SAML, ADFS).
- Expérience avec les systèmes d’authentification (Azure, ADFS, Shibboleth).
- Diplôme d’ingénieur ou diplôme en commerce dans un domaine connexe.
- Expérience de travail et de consommation d’APIs, en particulier les APIs SOAP et REST, travail technique pertinent (utilisation d’outils de test d’API).
- Expérience et connaissances des langages de programmation et de script (en particulier C#, Python et PowerShell).
- Expérience dans le déploiement d’applications web sur un serveur IIS et en administration réseau.
Autres exigences :
- Postulez uniquement si vous êtes résident(e) de Montreal (ou des environs). Veuillez noter que ce rôle nécessitera éventuellement un engagement complet en présentiel au bureau.
Chez Explorance, nous prenons l’inclusion à cœur et la vivons chaque jour. Nous mettons l’humain au premier plan dans tout ce que nous faisons et sommes fiers de notre authenticité et de notre culture de l’inclusion. Nous encourageons donc les personnes de toute race, religion, ethnie, identité de genre, orientation sexuelle, âge, statut d’immigration, handicap ou autres caractéristiques protégées par la loi à postuler. Nous prenons nos décisions en matière d’emploi sans tenir compte de ces caractéristiques. Et pour garantir un espace de travail sûr à tous nos employés, tout emploi est subordonné à la réception d’une vérification satisfaisante des antécédents et des références.
À propos d’Explorance
Explorance permet aux organisations de disposer d’analytique de données au service du feedback organisationnel nouvelle génération afin d’accélérer la transition de l’information à l’action, encourageant ainsi la philosophie du « Feedback for the brave » pour stimuler l’objectif, l’impact, et la croissance.
Forte de ses 20 ans d’expertise, Explorance, membre du Forum économique mondial et partenaire de confiance de 35 % des entreprises du Fortune 100 et de 25 % des meilleurs établissements d’enseignement supérieur au monde, a influencé plus de 25 millions de personnes grâce à des solutions primées telles que Blue, Metrics That Matter, et MLY.
Constamment parmi les meilleurs employeurs selon le Great Places to Work Institute®, Explorance, lauréat du prix Brandon Hall AI, est également deux fois leader mondial sur le marché du feedback à 360 degrés selon Fortune Business Insights.
Pour plus d’informations, visitez explorance.com ou contactez-nous sur LinkedIn, Facebook et X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
As a Python Developer, you will be integral in developing and scaling our custom inference architectures. You will work closely with cross functional teams to integrate advanced technologies, aiming to enhance the performance and reliability of our operational systems.
Roles and Responsibilities
- Design, develop, and maintain optimal data pipeline architecture for our custom inference system.
- Implement processes and systems to monitor data accuracy, ensure data quality, and guarantee consistent performance.
- Collaborate with architects to expand our deployment capabilities and improve throughput and latency of data delivery.
- Establish and deploy services and APIs to accommodate business needs
- Maintain and optimize existing systems with real-time features using Python in a Linux environment.
- Engage in continuous integration, configuration updates, and technical documentation to streamline and automate the building and
deploying process. - Leverage RabbitMQ as a message broker to handle distributed messaging in different contexts.
- Leverage Redis Cache to ensure high-performance by storing precomputed data highly relied upon by our systems.
- Leverage database solutions using Postgres or equivalent relational databases, optimizing data retrieval and persistency.
People Skills
- Fluent in both French and English
- Good communication skills
- Strong team player and independent thinker
- Understand the business needs in order to align the solutions we develop
- Ability to collaborate effectively in a team environment and interface with other departments on a technical level.
Technical Skills
- Proficiency in Python and its libraries for system building.
- Experience in Linux IDE environments for software development.
- Strong understanding of relational databases (Postgres or equivalent) and data storage solutions.
- Familiarity with RabbitMQ, Redis Cache, and the overall architecture for scalable systems.
- Solid grasp of software development best practices, including debugging, performance measurement.
Bonus Skills
- Experience with SQLAlchemy for database interaction and Alembic for database migrations.
- Knowledge of Kubernetes concepts, good practices in load balancing, networking principles relevant to a scalable application.
- Understanding of machine learning concepts and how they impact the infrastructure of scalable systems such as an inference system.
- Experience with Terraform and Azure
Academic Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or related field.
- Alternatively, at least 5 years of professional experience in a relevant field.
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
We are seeking a dynamic DevOps Engineer to join our MLOps team. In this role, you will collaborate closely with the Python Developer to build and scale the custom inference system. Your goal is to ensure a seamless integration of advanced technologies and enhance the performance and reliability of our operational infrastructure.
Roles and Responsibilities
- Collaborate with Python Developers to design, implement, and maintain an optimal data pipeline architecture for our custom inference system.
- Implement and maintain system monitoring tools and infrastructure, ensuring optimal system function and data integrity.
- Play a key role in expanding our deployment capabilities and improving data delivery throughput and latency.
- Establish and manage CI/CD pipeline automation, ensuring a seamless build and deployment process.
- Collaborate effectively with developers and architects to accommodate changing business needs.
- Deploy and leverage RabbitMQ in distributed messaging contexts, manage Redis Cache performance optimization and maintain relational databases such as Postgres or equivalent.
- Deploy and manage system configurations, updates, and technical documentation.
People Skills
- Fluent in both French and English
- Good communication skills
- Strong team player and independent thinker
- Understand the business needs in order to align the solutions we develop
- Ability to collaborate effectively in a team environment and interface with other departments on a technical level.
Technical Skills
- Strong experience in Linux IDE environments for software development.
- A deep understanding of CI/CD processes and related tools.
- Knowledge of Kubernetes concepts for deployment, scaling, and management of applications.
- An understanding of load balancing and networking principles relevant to scalable applications.
- Strong knowledge of relational databases (Postgres or equivalent) and data storage solutions.
- Familiarity with RabbitMQ, Redis Cache and developing scalable architecture.
- A strong hold on best practices in software development, including debugging and performance measurement.
- Experience with Terraform and Azure.
Bonus Skills
- Experience with SQLAlchemy and Alembic for database interaction and migrations.
- Familiarity with machine learning concepts and their impacts on infrastructure development and optimization.
Academic Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or related field.
- Alternatively, at least 5 years of professional experience in a relevant field.
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics Solutions because we believe that each experience matters.
Explorance is seeking a creative and versatile Designer UI/UX who excels in both UI design and graphic design to create visually stunning and functional digital experiences. In this role, you will design intuitive interfaces and produce engaging visual content that aligns with our brand identity. If you love working with tools like Figma and Adobe Creative Suite, and enjoy crafting designs that are both functional and beautiful, this is the role for you!
What You’ll Do
- Collaborate with product managers to design visually appealing and user-friendly interfaces that support business goals
- Create high-quality UI/UX designs using Figma
- Work closely with developers to ensure flawless implementation of your designs
- Maintain a cohesive design system and pattern library to ensure brand consistency across all digital platforms
- Contribute to marketing campaigns by designing branded digital assets, web graphics, and visual content using Adobe Creative Suite (Photoshop, Illustrator, etc.)
You’re a Great Fit If You:
- Have strong design skills and a portfolio
- Bring 3–5 years of experience designing interfaces and creating visual content
- Are proficient with design tools like Figma and Adobe Creative Suite (Photoshop, Illustrator, etc.)
- Excel in collaborating with cross-functional teams, including product, development, and marketing
- Are skilled in creating impactful, brand-aligned designs for both digital platforms and marketing efforts
Nice-to-Haves:
- Bilingual in English and French
- Familiarity with HTML, CSS, and web-based design implementation
- Experience in marketing and promotional design
- Knowledge of the Higher Education sector
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a HR Intern to join our dynamic team who thrives in a demanding, fast-moving environment.
*This is a paid internship position
What you will do as our new HR Intern:
- Create job listings, source candidates, and screen applications using resume databases.
- Review resumes, conduct initial screenings, and coordinate interview scheduling.
- Document feedback from interviews, assist in candidate assessments, and ensure continuous communication with candidates.
- Track candidate progress, maintain records in HRIS.
- Assist with employee engagement initiatives and events, helping to foster a positive and inclusive company culture.
- Provide support for HR operational tasks and assist other business units with administrative duties as required.
Here’s what you’ll bring to the role:
- Familiarity with HRIS, ATS, and resume databases
- Proficiency in MS Office
- Understanding of full-cycle recruiting
- Strong interest in Human Resources with a desire to learn and grow
- Excellent communication and interpersonal skills
- Attention to detail and commitment to confidentiality
Qualification:
- MBA with a specialization in Human Resources.
Other Requirements:
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters.
We are looking to add a Database administrator with a solid background in Postgres to join our growing CloudOps team.
As an Explorance DBA, you will be joining the Global CloudOps Team out of our Chennai office. You will be responsible for the implementation, configuration, maintenance, and performance of critical RDBMS systems, specifically Postgres and MS-SQL Server, to ensure the availability and consistent performance of our SaaS applications. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.
Key Responsibilities include:
Database Design & Implementation
- Design, install, configure, and maintain PostgreSQL and MS SQL Server databases, ensuring high levels of performance, availability, and security
- Linux knowledge and bash experience
- Implement database architecture and data models that align with business requirements.
- Setup/monitoring/fixing/analyzing/troubleshooting high availability, including AlwaysOn, PG streaming replication and Active/Passive clusters
Performance Tuning & Optimization
- Monitor database performance, monitoring development and perform tuning and optimization tasks.
- Analyze query performance and make recommendations for improvements.
Backup & Recovery
- Develop, document and implement backup and recovery strategies.
- Ensure data integrity and availability through regular backups and disaster recovery plans.
Security Management
- Manage user access and permissions to ensure data security.
- Implement and monitor security measures to protect sensitive data.
- Database security (e.g. TDE) and auditing abilities (i.e. CDC)
Troubleshooting & Support
- Diagnose and resolve database-related issues promptly in support of SLAs.
- Provide support for application development teams and assist in database design and queries.
Documentation & Reporting
- Maintain documentation for database architecture, configurations, and processes.
- Prepare regular reports on database performance and security.
Collaboration
- Work closely with IT teams, application developers, and stakeholders to support data-related initiatives.
- Participate in system upgrades, migrations, and other database projects.
- Deployment code review and suggest performance enhancements
- Follow and participate in Explorance development standards and guidelines
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience as a Database Administrator, with a strong focus on PostgreSQL and MS SQL Server.
- Proficient in PSQL, T-SQL, and other database programming languages.
- Experience with database performance tuning and optimization techniques.
- Familiarity with database backup, recovery, and disaster recovery processes.
- Strong understanding of database security principles and practices.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
Preferred Skills:
- Experience with on-premise and cloud-based databases (AzureSQL).
- Knowledge of Redis is a plus.
- Experience with database monitoring tools and performance analysis.
- Understanding of fundamental design principles behind a scalable application
- Experience in SSIS / SSRS / SSAS
- Experience in ETL
- Flexible, team player with a “get-it-done” personality
- PowerShell knowledge for process automation
- Basic knowledge of Linux
Other Requirements
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
As a Senior Test Engineer at Explorance, you will have the hands-on opportunity to work with a growing team to solve interesting challenges is seeking a highly skilled and experienced Senior Test Engineer with strong expertise in Selenium automation. The ideal candidate will be responsible for designing, developing, and executing automated test scripts using Selenium, as well as mentoring junior team members and ensuring the overall quality of our software products. The role requires a deep understanding of testing methodologies, test automation frameworks, and continuous integration processes.
Roles and Responsibilities:
Test Planning and Design:
- Collaborate with cross-functional teams, including developers, product managers, and business analysts, to understand requirements and define test strategies.
- Design, develop, and maintain comprehensive test plans, test cases, and test scripts to ensure full test coverage.
Test Automation:
- Develop, enhance, and maintain automated test scripts using Selenium WebDriver and other automation tools.
- Create and manage test automation frameworks to ensure reusable, efficient, and scalable test automation.
- Integrate test automation into CI/CD pipelines to ensure continuous testing and early detection of defects.
Test Execution and Reporting:
- Execute automated test scripts, analyse results, and report defects using appropriate bug-tracking tools.
- Perform regression testing to validate fixes and enhancements.
- Generate detailed test reports, metrics, and dashboards to track quality and progress.
Team Leadership and Mentorship:
- Mentor and guide junior test engineers in test automation best practices, scripting, and framework design.
- Lead test automation efforts, including planning, resource allocation, and coordination with other teams.
Collaboration and Communication:
- Work closely with development teams to troubleshoot and resolve issues found during testing.
- Participate in Agile ceremonies, such as sprint planning, stand-ups, and retrospectives, to provide testing insights.
- Communicate test progress, issues, and risks to stakeholders.
Continuous Improvement:
- Stay updated with the latest trends, tools, and technologies in test automation and software testing.
- Continuously improve test automation frameworks, processes, and practices to enhance efficiency and effectiveness.
Skillset Expectations:
- 5-8 years of Quality Assurance and testing experience in a web development environment.
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
- Experience: 5+ years of experience in software testing, with a focus on test automation.
- Extensive experience with Selenium WebDriver, TestNG/JUnit, and other test automation tools.
- Strong understanding of software development life cycle (SDLC) and testing methodologies (Agile, Scrum, etc.).
- Experience with version control systems (e.g., Git) and CI/CD tools (e.g., Jenkins, Bamboo).
- Technical Skills: Proficiency in at least one programming language (e.g., Java, Python, C#) for test script development.
- Experience with API testing and automation using tools like REST Assured or Postman.
- Familiarity with cloud-based testing environments (e.g., AWS, Azure) is a plus.
- Knowledge of database testing and SQL.
- Experience with mobile automation tools (e.g., Appium).
- Knowledge of performance testing tools (e.g., JMeter).
Other Requirements
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to driven purpose, impact, and growth. Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY. Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights. Visit explorance.com or connect on LinkedIn, Facebook, and X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. We are looking for a Quality Assurance Tester Intern to join our dynamic team who thrives in a demanding, fast-moving environment.
*This is a paid internship position
What you will do as our new Quality Assurance Tester Intern:
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Work hand in hand with developers and product managers to understand new features to determine the testing scope.
- Create detailed, comprehensive, and well-structured test plans and test cases.
- Design, develop, and execute automation scripts.
- Assisting in converting costly manual tests into low-maintenance efficient test automation
- Identify, record, document, and track bugs.
Here’s What You’ll Bring to the Role:
- Strong Understanding of SDLC and Agile concepts
- Strong test definition and execution skills
- Strong knowledge of Quality assurance principles and best practices
- Strong communication and documentation skills in English and French
- Knowledge of SQL
- Knowledge of Visual Studio C#
- Good Analysis, problem-solving, time management skills
- Experience in functional, user interface, system integration, and Nonfunctional testing
- Experience with user interface testing tools is an asset.
- Experience as a Quality Assurance Analyst on web applications is an asset.
- Experience in automation test; Selenium WebDriver is an asset.
- Experience with performance testing tools is an asset.
Other Requirements:
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
*This is a paid internship position
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
As a Test Engineer at Explorance, you will have the hands-on opportunity to work within a growing team to solve interesting challenges.
Roles and Responsibilities:
- Participate in requirements review and understand new feature development.
- Assist in designing, implementation, and execution of test cases for new and existing features.
- Collaborate with software engineering team on QA/Testing topics
- Perform our platform testing to uncover flaws within the interface.
- Update the testing procedure to provide better testing coverage and user experience.
- Contribute to our quality projects, including automation of test cases, with a focus on feature deployment.
- Actively participates in agile meetings with product management and development team.
- Gather requirements, build testing solutions, and troubleshoot issues in order to deliver a high-quality product.
- Communicate technical concepts/issues clearly to internal stakeholders.
- Develops, documents, and maintains test cases and validation reports.
- Monitor debugging process results
- Track quality assurance metrics, like defects or issues densities
- Creating, Enhancing, Debugging and Running Test Cases.
- Create a software defect tracking report entire project release status to stakeholders.
Skillset Expectations:
- 3-6 years of Quality Assurance and testing experience in a web development environment.
- Strong knowledge in functional testing
- Experience in SQL or PostgreSQL
- Exposure to API testing
- Experience in Agile
- Knowledge of release/product life cycle
- Ability to work autonomously.
- Strong analytical skills and attention to detail.
- Strong communication and documentation skills.
- Obsess with delivering high-quality software.
Other Requirements
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a Customer Support Analyst who always strives for software
excellence and continuous improvement.
The Customer Support Analyst is responsible for supporting Explorance’s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate
Explorance’s application to 3rd-party systems to meet their automation and scalability needs.
Primary Duties and Responsibilities:
- Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
- Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
- Provide tier 2/3 functional and technical support on Explorance software solutions
- Configure and implement new functionality in the Explorance software solutions
- Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
- Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
- Assist in new implementations, installations, upgrades and migrations of existing customers systems
- Investigate issues with customer IT systems such as , SSO, LMS, SIS
- Provide basic technical and web application training to new customers when required
- Communicate and coordinate with internal departments when addressing software bugs or new releases
- Occasionally perform Quality Assurance tasks for testing of new software versions
- Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
- Collaborate with developers and QA team for high quality, delivery on time
Skills and Competencies:
- Exceptional Customer Service Focus
- 3-5 years’ experience in IT related field
- Minimum 3 years customer support/technical support experience with enterprise software
- Relevant technical work experience, deploying web applications in IIS including server and network administration.
- Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
- Strong analytical problem solving and decision making skills
- Experience working with multiple stakeholders in a problem-solving environment
- Exceptional communication skills, both oral and written with client interaction experience at executive levels
- Ability to handle difficult or sensitive situations with diplomacy and tact
- Excellent time management and organizational skills
- Creative, self-motivated, with good interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail
Technical Skills:
- Experience with SQL/Oracle Database querying and with MS Excel
- Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration
Qualifications/Requirements:
- Verbal and written communication skills in English for use in communication with global offices.
- Passion for helping customers with strong customer service skills
- Technical or Business Diploma in related field
- Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.
Nice to Have:
- Technical certifications: Microsoft
- Experience with HTML CSS, XML
- Experience working with APIs
- Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
Availability:
- Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
- Australian shift (4:30 AM to 12:30 PM IST)
- 24/7 Pager/On-Call Rotation
Other Requirements:
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture. Remote work is possible depending on the shift start time.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to driven purpose, impact, and growth. Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY. Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights. Visit explorance.com or connect on LinkedIn, Facebook, and X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a Front-End Developer who always strives for software excellence and continuous improvement.
The Senior Front-End Developer will design and develop new features and enhancements to software applications that meet business specification. Primary responsibilities include wireframing and front-end implementation, user experience, usability, CSS layout, DOM manipulation, progressive enhancement / graceful degradation, cross-browser testing, unit testing, accessibility, user interaction and user interface design. If you think you’ll enjoy working in a result-driven laid-back environment with flexible hours, then keep reading.
What you will do as our new Senior Front-End Developer:
- Improve the quality of the existing UI and develop new user-facing features
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Reorganizing the software flow to uplift the user experience
- Build reusable code and libraries for future use
- Collaborate with other team members and stakeholders
- Perform code reviews, unit testing, and system testing as needed for other developers’ efforts. At a minimum, code reviews, unit testing, and system testing should ensure all requirements have been addressed, all basic functionality works, and errors are handled properly.
Here’s what you’ll bring to the role:
- 5-10 years experience
- Basic knowledge ASP .NET and page life cycle
- Proficient understanding of web markup, including HTML5, CSS3
- Proficient understanding of adaptive and responsive designs and tools such as Bootstrap
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of advanced JavaScript libraries and frameworks, such as Angular, Vue.JS, React, or Ember etc., or JS-based build tools like Grunt, Gulp, and Bower
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as GIT
- Tools and Languages: Version Control (e.g., GIT), Visual Studio 2015+, ASP.NET / MVC, Data formats (e.g., JSON, XML), Data APIs (e.g. Restful API), Web Font Embedding, Scalable Vector Graphics (aka SVG),
- Responsive Web Design, Object-Oriented Programming, JavaScript Animation, CSS Animation, Charts / Graphs, UI Widgets, Code Quality Testing, Integration Testing, Templating Strategies,
Other Requirements:
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
oin a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.
As a Back-end SQL Developer, you will be part of our Dev Ops organization.
What you will do as our new Back End Developer:
- Implementation of Stored Procedures.
- Implementation of scalable Data Access Layers.
- Building secure and reusable code and libraries.
- Translation of requirements and technical analysis into visual elements or back-end features.
- Validation and correction of upstream technical design.
- Understanding of fundamental design principles behind a scalable application.
- Ability to implement automated unit testing.
- Data migration, transformation, and scripting.
- Write technical design and partial architectures.
- Responsible of effective code review.
- Troubleshooting and product bug correction.
- Responsible for some feature demos.
- Estimation of features and tasks.
- Follow and participate to Explorance development standards and guidelines
- Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
- Write technical design and partial architectures.
- Troubleshooting production issues.
What you need to succeed in that role:
- 3/5 experience
- Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
- Azure SQL experience
- Server-side languages like C#, ASP.NET,
- SQL development skillset
- Web server technologies like IIS
- Knowledge of Python
- NoSQl
- Knowledge of Graph SQL
- Microsoft Azure functions
- Web Application architecture fundamentals
- Microservices architectures
- Excellent written and verbal communication
- Flexible, team player, “get-it-done” personality
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities and teams
- Passion for technology and problem solving
Other Requirements
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
As an Explorance DevOps Engineer, you will be helping the development and QA team to automate, develop, implement and investigate of
world class products.
Responsibilities
- Administration/Monitoring of different servers in the cloud or on-premises
- Database (MSSQL)administion and maintenance
- AD/DC administration
- VPN administration
- Backups and restoration of Virtual Machines, Databases
- Implementation of recovery plans
- Data migration, transformation, and scripting.
- Write technical design and partial architectures.
- Troubleshooting of infrastructure and product deployments, bug correction.
- Cost and time estimation of features and tasks.
- Investigation of new technologies to be applicable in Explorance software development processes
- Support developers and QA team in the implementation of robust set of services, features, APIs that power our web products.
- Understanding of fundamental design principles behind a scalable application.
- Follow and participate to Explorance standards and guidelines
Bonus skills:
- Know how to adapt to a constantly evolving environment and like to bring forth new ideas.
- Have worked on production product compliance, certifications, and audits including security
- Experience with infrastructure as code tools in the likes of Terraform;
- Virtualization (Hyper-V)
- Powershell and Azure CLI scripting
- Web server technologies like IIS, Tomcat
- TLS Certificate management
- Physical Server and Networking configutation
- SSO Concepts
- Server-side languages like C#, ASP.NET, Python
- REST/SOAP API concepts
- Docker Concepts
- Git knowledge
Requirements:
- Have a minimum of 2 years of successful in-depth knowledge and experience within the private and public Microsoft Azure cloud
space. - Have a minimum of 3 years of experience in DevOps practices.
- Able to work effectively across teams within Explorance and with partners to “make it happen”
- Have a good knowledge of infrastructure and networking security concepts
- Have excellent communication skills, both verbal and written
- Experience with configuration management software, source control software and job execution tools, preferably Git, Azure Devops;
- Have a good knowledge of CI/CD Pipelines and fundamentals
Other Requirements
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a Solution Engineer to join our dynamic team who thrives in a demanding, fast moving environment.
As a Solutions Engineer you will be working closely with the sales team as the key technical advisor representing Explorance’s offerings.
What you will do as our new Solution Engineer
- Representing Explorance as an expert in our software suites
- Providing remote and on-site product demonstrations to potential customers
- Recommending products and services to potential Explorance customers based on technical knowledge and customer needs
- Writing and reviewing RFP responses and other technical documents
- Managing the relationship with potential customers at a technical level
- Assisting salespeople with strategy
- Designing, managing and maintaining demo & sandbox environments
- Attending and presenting at tradeshows and conferences
Here’s what you’ll bring to the role
- Blue Expertise – You will be acting as the technical expert in most interactions
- People skills – this is a customer-facing position requiring presentation skills
- Ability to work independently and as part of a team
- Availability & willingness to travel often
- Availability to support multiple time zones
- Impeccable verbal and written English communication skills
- Excellent time management and organizational skills
- Eagerness to work in a fast-paced environment
- Service-oriented personality
- Ability to quickly adapt to technology and industry changes
- Educational background: IS, IT, Software/Computer Engineering or other technical degree
- Proficiency in MS Office and Web based applications
Other Requirements
- Only apply if you are a Beirut (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Currently, we are looking for a talented, energetic, and dedicated implementation specialist to join our growing professional services team. At professional services, we are at the forefront of onboarding customers joining our growing list of enterprise clients from both higher education institutions and corporate clients. We are looking for a junior consultant to join the team as an implementation specialist supporting senior consultants on client engagements. The selected candidate will be working mainly with our experience management platform Blue.
What you will do as an implementation specialist:
- Successfully finishing the Blue training and keeping up to date with any training module and internal learning sessions.
- Collaborate closely with the lead consultant to gather business requirements, analyze them, and validate them with the clients at the beginning of the engagement.
- Translate the client’s business requirements into a functional setup in Blue.
- Build and test functional setups in Blue and validate them with the leading consultant.
- Work with the lead consultant on documenting the engagement’s progress and highlighting any risks.
- As part of your career progression, you will be gradually called upon to lead a few clients calls under the supervision and guidance of the lead consultant.
What you need to succeed in that role:
- Undergraduate degree in a relevant field.
- Strong written and verbal communication.
- Critical thinking and problem-solving.
- Ability to thrive both individually and as a member of a team.
- Familiarity with basic office productivity tools
- A customer-oriented mindset
- Diligence and attention to details
- Bilingual (English & French)
Nice to have:
- 2-5 years of professional work experience in a software-related role.
- Familiarity with HTML and CSS.
- Strong command of Excel.
- Experience in business analysis and requirement management with emphasis on client-facing roles.
- Prior experience working with enterprise solutions.
Other Requirements
- Only apply if you are a Beirut (or surroundings) resident. Please note that this role will eventually require full commitment to in-office presence.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
*****
Joignez-vous à une entreprise dont le siège social est situé à Montréal et qui aide les organisations du monde entier à créer un parcours personnalisé d’impact et d’épanouissement pour leurs employés. Explorance offre des solutions novatrices de connaissance des personnes parce que nous croyons que chaque expérience compte.
Actuellement, nous recherchons un(e) spécialiste de la mise en œuvre de logociels talentueux(se), énergique et dévoué(e) pour rejoindre notre équipe de services professionnels en pleine croissance. Au sein des services professionnels, nous sommes à l’avant-garde de l’intégration des clients rejoignant notre liste croissante de clients entreprises, issus tant des établissements d’enseignement supérieur que des clients corporatifs. Nous recherchons un(e) consultant(e) junior pour rejoindre l’équipe en tant que spécialiste de la mise en œuvre de logociels, apportant un soutien aux consultants seniors sur les engagements clients. Le(la) candidat(e) sélectionné(e) travaillera principalement avec notre plateforme de gestion de l’expérience Blue.
Ce que vous ferez en tant que spécialiste de la mise en œuvre de logociels :
- Terminer avec succès la formation Blue et rester à jour avec tout module de formation et sessions d’apprentissage internes.
- Collaborer étroitement avec le consultant principal pour recueillir les besoins commerciaux, les analyser et les valider avec les clients au début de l’engagement.
- Traduire les besoins commerciaux du client en une configuration fonctionnelle dans Blue.
- Construire et tester des configurations fonctionnelles dans Blue et les valider avec le consultant principal.
- Travailler avec le consultant principal pour documenter la progression de l’engagement et mettre en évidence les risques éventuels.
- Dans le cadre de votre progression de carrière, vous serez progressivement appelé(e) à diriger quelques appels clients sous la supervision et les conseils du consultant principal.
Ce dont vous avez besoin pour réussir dans ce rôle :
- Diplôme de premier cycle dans un domaine pertinent.
- Excellentes compétences en communication écrite et verbale.
- Esprit critique et résolution de problèmes.
- Capacité à réussir aussi bien individuellement qu’en tant que membre d’une équipe.
- Familiarité avec les outils de productivité de bureau de base.
- Une mentalité axée sur le client.
- Diligence et attention aux détails.
- Bilingue (anglais et français).
Atouts :
- 2 à 5 ans d’expérience professionnelle dans un rôle lié aux logiciels.
- Familiarité avec HTML et CSS.
- Maîtrise de Excel.
- Expérience en analyse commerciale et gestion des exigences avec accent sur les rôles orientés client.
- Expérience antérieure de travail avec des solutions d’entreprise.
Autres exigences :
- Postulez uniquement si vous êtes résident(e) de Beyrouth (ou des environs). Veuillez noter que ce rôle nécessitera éventuellement un engagement complet en présentiel au bureau.
Chez Explorance, nous prenons l’inclusion à cœur et la vivons chaque jour. Nous mettons l’humain au premier plan dans tout ce que nous faisons et sommes fiers de notre authenticité et de notre culture de l’inclusion. Nous encourageons donc les personnes de toute race, religion, ethnie, identité de genre, orientation sexuelle, âge, statut d’immigration, handicap ou autres caractéristiques protégées par la loi à postuler. Nous prenons nos décisions en matière d’emploi sans tenir compte de ces caractéristiques. Et pour garantir un espace de travail sûr à tous nos employés, tout emploi est subordonné à la réception d’une vérification satisfaisante des antécédents et des références.
À propos d’Explorance
Explorance permet aux organisations de disposer d’analytique de données au service du feedback organisationnel nouvelle génération afin d’accélérer la transition de l’information à l’action, encourageant ainsi la philosophie du « Feedback for the brave » pour stimuler l’objectif, l’impact, et la croissance.
Forte de ses 20 ans d’expertise, Explorance, membre du Forum économique mondial et partenaire de confiance de 35 % des entreprises du Fortune 100 et de 25 % des meilleurs établissements d’enseignement supérieur au monde, a influencé plus de 25 millions de personnes grâce à des solutions primées telles que Blue, Metrics That Matter, et MLY.
Constamment parmi les meilleurs employeurs selon le Great Places to Work Institute®, Explorance, lauréat du prix Brandon Hall AI, est également deux fois leader mondial sur le marché du feedback à 360 degrés selon Fortune Business Insights.
Pour plus d’informations, visitez explorance.com ou contactez-nous sur LinkedIn, Facebook et X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
The Product Support Specialist role will provide support to Metrics That Matter (MTM) existing clients via deep understanding of MTM functionality, including answering client questions via email or scheduled calls over Microsoft Teams/Zoom. In addition, this role will deliver in the moment functionality overviews to existing clients to help strengthen client platform understanding.
The objective of this role is to provide a deeper level tactical and operational guidance to clients via ad hoc support calls as well as scheduled training sessions. Examples of the types of issues that the Product Support Specialist will provide would be functional, including: setting up surveys, class scheduling, creation of dashboards, distribution of dashboards, running reports, etc. The Product Support Specialist will also free up the Client Success Managers (CSM), who otherwise would be providing these training services to clients.
Explorance is intending on releasing a version of MTM (MTM Essential) for smaller employee organizations who have less sophisticated needs. These clients will not have a CSM and will be utilizing the services of the Product Support Specialists to help with their post deployment operational questions.
This position will be staffed in the Explorance offices in Jordan.
This position will report to the Head of MTM Customer Experience who is based in the United States.
Requirements
- Proficient English and French language skills
- Technical knowledge and comfort
- Ability to quickly learn MTM functions
- Clear communication skills (writing and speaking), keeping in mind that they will be speaking with clients from multiple countries and cultures
- Ability to work independently
- Ability to work flexible hours to support clients in different time zones across the world
Other Requirements
- Only apply if you are a Amman (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to driven purpose, impact, and growth. Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY. Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights. Visit explorance.com or connect on LinkedIn, Facebook, and X.
