Vision

Realizing the full potential of every single person across their journey of learning, development, growth and productivity in life.

Explore open positions

We encourage innovation

Explorers know that they can come to work and be entrepreneurial
and that the company will do whatever it takes to help them meet
their goals.

We don’t think ‘outside of the box’ because
to us there is no box!

Instead we strive to create an environment that nurtures and
preserves the innovator spirit that brought Explorance into being.

Our employees make us
a great workplace

For the past eight years Explorance has been named one of the Best Workplaces™ in Canada by the Great Place to Work® Institute. This award is based on two criteria: feedback from a random selection of employees and an in-depth review of our culture. Explorance remains highly ranked by employee review website Glassdoor.

    • 2014

      39th
    • 2015

      22nd
    • 2016

      27th
    • 2017

      22nd
    • 2018

      4th
    • 2019

      4th
    • 2020

      2nd
    • 2021

      1st

Our Values

Make sh!t happen Choose to trust

It takes a village, be part of it

Our customers come first Never stop growing

What Explorers have to say

Explorance has met and exceeded all my expectations. I feel the commitment to MTM. Explorance has made sure we feel part of the team and culture. I am most impressed with how quickly and easily we can get things done. I can be better at my job because of the culture of Explorance and the support I have received. I can focus on doing what is right for the client.
Steve Lange
Principal Consultant
My journey at Explorance over the past three years has been rich with experiences that drove me to grow professionally and personally. Explorance is equipped with a great vision and great people - I enjoy coming to work every day and I am enthusiastic about the future of our company.
Sara Alkadri
Senior Consultant, Professional Services
Since my first day at Explorance, I’ve been constantly challenged to think outside the box, encouraged to take calculated risks, and have seen firsthand how the work we do impacts the lives of others.
Nitin Sharma
Director of Product

A culture of free-will

“Today, I am witnessing our culture continue its evolution to support our journey of growth further. I see us going through a natural transformation towards a culture of mutual trust that builds nicely on the notions of free will, flexibility and reciprocity. Moreover, it frames them within an elevated context of autonomy, dependability and responsibility.”
Samer Saab
CEO

Read the full article

We celebrate every
success. We grow
from every challenge.

Ours is a culture of support that challenges and rewards our employees to succeed at every opportunity. Our hero awards make peer-to-peer recognition simple, fun, and rewarding. Each quarter, employees are nominated by colleagues and recognized for their efforts.

The CEO Awards are presented at our annual end-of-year celebration and are given in recognition and appreciation to those employees who have gone above and beyond. These prizes are personalized and tailored for the recipient and their family.

Succeed as an Explorer. Join the Team!

Locations

When Explorance first launched in 2003, we were 3 employees in a two and a half room office. Today we have 7 offices in different corners of the globe
and are always looking to expand our clan. If you consider yourself a misfit who enjoys doing the unexpected, then we definitely want to hear from you.

Career opportunities

The Account Executive will be responsible for selling corporate/enterprise new logos and managing/retaining/growing a portfolio of existing accounts, for the Explorance Experience Management software suite.    Responsibilities include achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle and collaborating with other team members (marketing, sales engineering, etc.).

What you will do as our new Enterprise Account Executive

  • Create and execute territory and account plans for prospective clients
  • Secure business by cold calling prospects and following up on leads 
  • Identify key decision-makers and cultivate relationships with executive-level contacts
  • Conduct high-impact virtual and live presentations/demonstrations of our solutions
  • Work closely with marketing and pre-sales to assessments and determine customer needs
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Scope, negotiate and close multi-year agreements with prospect accounts
  • Work collaboratively with your team of Account Exec, Sales Development Representative, and Client Success Manager to develop plans for each account to ensure renewal and expansion of the Explorance solution. 
  • Exceed activity, pipeline, and revenue targets
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Utilize a solution approach to selling and creating value for customers
  • Leverage internal consulting, services and product development teams appropriately
  • Develop and maintain sales materials and current product knowledge
  • Participate in marketing events such as seminars, webinars, and trade shows events
  • Develop and maintain skills, knowledge and proficiencies required to respond to client needs
  • Continuously build knowledge and skills to keep pace with market trends

Here’s what you’ll bring to the role

  • 5+ years SaaS sales experience ideally in the higher education sector
  • Proven track record of sales success and prospecting, including cold calling
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Demonstrated experience developing a territory sales plan with measurable objectives
  • Strong business development, technical presentation skills, and the ability to present technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Hunter mentality, proactive and self-motivated
  • Excellent verbal and written communications skills in English
  • Strong account management skills and experience developing relationships with C-level
  • Ability to work in a fast-paced team environment
  • Strong analytical and problem-solving skills, sound judgment
  • Confidence to make difficult decisions 
  • BA/BSc Degree or Equivalent
  • Willingness to travel extensively within region

Nice to Have

  • Experience working with feedback solutions in the higher education space
  • Experience working in a dynamic and challenging, growing start-up environment
  • Solid understanding of web, enterprise and SaaS technologies

Apply for this position

The Application Support Specialist is responsible for supporting Explorance’s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.

Primary Duties and Responsibilities:

  • Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Provide tier 2/3 functional and technical support on Explorance software solutions
  • Configure and implement new functionality  in the Explorance software solutions
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
  • Assist in new implementations, installations, upgrades and migrations of existing customers systems
  • Investigate issues with customer IT systems such as , SSO, LMS, SIS
  • Provide basic technical and web application training to new customers when required
  • Communicate and coordinate with internal departments when addressing software bugs or new releases
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
  • Collaborate with developers and QA team for high quality, delivery on time

Skills and Competencies:

  • Exceptional Customer Service Focus
  • 3-5 years’ experience in IT related field
  • Minimum 3 years customer support/technical support experience with enterprise software
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Strong analytical problem solving and decision making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail

Technical Skills:

  • Experience with SQL/Oracle Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Qualifications/Requirements:

  • English and French a must (both verbal and written) Spanish a plus
  • Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in related field
  • Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.

Nice to Have:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS

Availability:

  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
  • 24/7 Pager/On-Call Rotation

Apply for this position

As a Back-end C# Developer, will be joining our DevOps organization.

What you will do as our new Back End Developer:

  • Server-side languages like .NET Core, C#
  • Knowledge in OOP Object-Oriented Programming
  • Knowledge in Dependencies Injection framework
  • SQL development skillset (Azure database for PostgreSQL)
  • Knowledge and/or experience with Microsoft Azure functions and Durable functions
  • Knowledge of Microservices and serverless architectures
  • Implementation of a robust set of services, features and REST APIs
  • Excellent written and verbal communication
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams 
  • Passion for technology and problem solving
  • Nice to have :      
    • Azure DevOps pipeline
    • Arm Template
    • Powershell
    • NoSQL
    • Node.js

What you need to succeed in that role:

  • Building secure and reusable code and libraries.
  • Implementation of Stored Procedures.
  • Implementation of scalable Data Access Layers.
  • Translation of requirements and technical analysis into back-end features.
  • Validation and correction of upstream technical design.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Data migration, transformation, and scripting.
  • Write technical design and partial architectures.
  • Responsible for effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Estimation of features and tasks.
  • Follow and participate in Explorance development standards and guidelines
  • Apply data modelling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Troubleshooting production issues and bug correction.
  • French is required

Apply for this position

As a Back-end SQL Developer, you will be part of our Dev Ops organization.

What you will do as our new Back End Developer:

  • Implementation of Stored Procedures.
  • Implementation of scalable Data Access Layers.
  • Building secure and reusable code and libraries.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Validation and correction of upstream technical design.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Data migration, transformation, and scripting.
  • Write technical design and partial architectures.
  • Responsible of effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Estimation of features and tasks.
  • Follow and participate to Explorance development standards and guidelines
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Write technical design and partial architectures.
  • Troubleshooting production issues.

What you need to succeed in that role:

  • 3/5 experience
  • Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
  • Azure SQL experience
  • Server-side languages like C#, ASP.NET,
  • SQL development skillset
  • Web server technologies like IIS
  • Knowledge of Python
  • NoSQl
  • Knowledge of Graph SQL
  • Microsoft Azure functions
  • Web Application architecture fundamentals
  • Microservices architectures
  • Excellent written and verbal communication
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams 
  • Passion for technology and problem solving

Apply for this position

We are looking for an exceptional Cloud Infrastructure Systems Administrator to join our dynamic team who thrives in a demanding, fast-moving environment.  Reporting to the VP of Cloud and Security, this individual will collaborate closely with the Technical Customer Support team, R&D, Architecture and Product Management, working on developing reference architectures and developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.

What you will do as our new Cloud Infrastructure Systems Administrator:

  • As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability and optimum performance.
  • Manage and establish priorities for analysis, design, development and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations.
  • Design and execute short and long term strategic plans to assure infrastructure capacity attains current and future needs.
  • Define and manage IT Disaster Recovery Strategy for organization.
  • Report and prepare strategies to maintain server infrastructure.
  • Foster a culture of accountability, innovation, and team building.
  • Maintain and improve company standards
  • Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
  • Track our cloud customer SLAs and ensure total conformity to these customer commitments
  • Create and maintain complete and accurate documentation for the purpose of operational audits including security and compliance
  • Determine necessary operations certifications and implement plans for securing and maintaining these certifications
  • Participate in strategic platform and technology decisions, including new technologies, cost-savings strategies, improved process, and unique value features.
  • Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process.

Here’s what you’ll bring to the role

  • In-depth knowledge of Microsoft environments (MS Server, MS SQL, Azure)
  • Experience with virtualization platforms, preferably HyperV 
  • Working knowledge of SANs (Dell, HP)
  • Experience with web application environments, including TCP/IP, SSL/TLS, HTTP, DNS, routing, load balancing, etc.
  • Strong working knowledge of networks, firewall systems, and routing protocols.
  • Proficient with scripting languages such as PowerShell, Bash
  • Hands-on experience with high availability web architecture and technology
  • Experience with configuration management software, version control software and job execution tools, preferably Git and Jenkins
  • Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability or high availability initiatives.
  • Experience with centralized logging services and backup systems
  • Minimum of 12 years of successful in-depth knowledge and experience within the private and public cloud space.
  • know how to adapt to a constantly evolving environment and like to bring forth new ideas.
  • have managed 24×7 operations and are passionate about delivering premiere enterprise-grade cloud and hosted services
  • are experienced in managing hosted operations, with a proven track record
  • have worked on production environment compliance, certifications, and audits including security
  • have a strong knowledge of infrastructure and networking security concepts

Personal Skills

  • Sense of initiative, resourcefulness and autonomy;
  • Great team spirit and able to work effectively across teams within Explorance and with partners to “make it happen”
  • Work efficiently, Organized, Good time management;
  • Be able to work under pressure
  • Ambitious
  • Have excellent communication skills, both verbal and written

Apply for this position

We are currently seeking a Content Marketing Manager who asks the rights questions and knows how to stimulate, teach, and inform their audience. Our ideal candidate is engaging, charismatic and has a passion for writing and editing. They have a collaborative nature and know how to build and drive their team towards growth and success.

What you will do as a Content Strategy Manager

  • Establish Explorance’s content marketing and thought leadership strategy, including content mission, resources, processes, KPIs etc.
  • Build assets, content requirements across social, video, training, and product marketing
  • Collaborate with marketing and design teams to plan and develop site content, style and layout
  • Drive the content strategy with each product and develop appropriate timelines & maintain messaging and communication requirements.
  • Liaise with content writers to ensure brand consistency
  • Use content management systems to analyze website traffic and users’ engagement metrics
  • Manage content distribution to online channels and social media platforms to increase web traffic
  • Prepare and maintain content calendar; work with stakeholders for quality content production
  •  Manage social media audiences, engagement, and traffic
  • Gather feedback from customers & employees to develop content that builds the brand
  • Develop strategies to grow incoming leads and convert traffic through landing pages and lead generation content (strong A/B testing)
  • Provide on-going support to the Director of Marketing as well as the regional marketing teams.

Here’s what you bring to the role

  • 3-4 years’ experience with social media planning, content creation and reporting
  • Excellent B2B technical writing skills, with the ability to present complex ideas in a simple and concise manner, and influence key stakeholders
  • Hands on experience with MS Office and WordPress
  • Basic technical knowledge of HTML and web publishing
  • Knowledge of SEO and web traffic metrics
  • Familiarity with social media
  • Excellent writing skills in English
  • Attention to detail
  • Excellent organizational and time-management skills
  • BSc degree in Journalism, Marketing, or relevant field

Apply for this position

This position can be in Montreal, Chicago, or Remote.

Job Overview:

Our Higher Education CSMs are primarily responsible for providing stellar service and helping clients realize the full value of our SaaS based learning analytics software. Through a focus on building strong relationships, CSMs ensure the satisfaction and success of our clients on a day-to day basis.

Successful CSMs are thoughtful communicators with a strong customer orientation and a history of naturally becoming experts in any software they utilise. We use a proactive, resourceful approach to not only answer questions and resolve issues, but to become a trusted partner and exceed client expectations.

What you will do as our new Customer Success Manager:

  • Manage a portfolio of Higher Education institutions
  • Maximize client satisfaction and product usage across Explorance products and service lines for assigned Higher Education accounts.
  • Contribute to client retention for assigned accounts through proactive engagement.
  • Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Explorance can meet their needs.
  • Serve as an expert in learning analytics within our Blue software platform.
  • Perform quarterly and annual client reviews for strategic accounts.
  • Perform high level product and service consultations.
  • Perform software trainings, implementations, and oversee software upgrades.
  • Bring intelligent product feedback from clients to the Explorance Product team.
  • Provide client account updates to team members, Sales Executives, and Leadership staff.
  • Provide exceptional support by troubleshooting technical inquiries and sharing best practices as it relates to the Explorance software.
  • Independently manage incoming client support tasks and ad-hoc projects.

Key Skills Needed for Success:

  • Empathy and an intrinsic desire to help others
  • High degree of self-motivation and ability to work independently
  • Outstanding written and verbal communication; able to communicate effectively with all levels at an organization
  • Strategic thinker who connects customer goals with Explorance products
  • Ability to quickly learn complex technology
  • Critical thinking, resourcefulness, attention to detail, and problem solving
  • Proven experience managing projects and meeting deadlines.
  • Change management
  • Effective time and task management expertise.

Experience & Education:

  • Required:
    • Spanish and English Fluency is required for this position (bonus points for French too!)
    • Bachelor’s Degree
    • High degree of self-motivation and ability to work independently
    • Ability to travel occasionally for onsite customer meetings or team trainings when safe to do so.
  • Preferred:
    • 2+ years of professional work experience supporting clients and technical problem solving in a SaaS based environment:
    • Customer service or client success management
    • Software implementation, consulting, or subject matter expert
    • Consulting on software, measurement, or in the Higher Education field
    • Higher Education experience is a plus.
    • Microsoft Office, ZenDesk, and Salesforce experience

Benefits: Competitive benefits based on location (either Canada or US)

Apply for this position

Your role as Integration Engineer for the Deployment and Integration services

  • Serve as a single point of contact while effectively and cooperatively providing superior service and problem resolution.
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Perform new implementations, integrations, installations, upgrades, and migrations of existing customer systems
  • Integration with customer IT systems such as SSO, LMS, SIS, HRIS and CRM
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures and continually improve internal processes for maintenance of solutions that are in production
  • Develop and maintain technical knowledgebase for the deployment services department
  • Liaisons with the Professional Services team to ensure all installation and integration are completed on time and to specifications
  • Liaisons with the Customer Support team to ensure we can provide them assistance if needed.
  • Build relationships with the operational and technical department management of key customers

What you need to succeed in that role

  • 3-7 years’ experience in IT related field
  • Exceptional Customer Service focus
  • Experience with authentication solutions (LDAP, CAS, SAML, ADFS)
  • Experience with authentication systems (Azure, ADFS, Shibboleth)
  • Experience working with Microsoft Server 2012/2014/2016/2019, MSSQL 2014,2016,2017 IIS 7.5/IIS 8
  • Experience working with APIs, especially SOAP and REST APIs Relevant technical work experience deploying web applications in IIS server and network administration
  • Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Experience scripting languages (PowerShell)
  • Proactive maintenance on hosting/SaaS infrastructure
  • Strong analytical, problem solving, and decision-making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written, with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative and self-motivated with good interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to quickly learn new technologies and to troubleshoot technical problems
  • Attention to details
  • Passion for helping customers with strong customer service skills
  • Strong English language skills both written and spoken, French an asset

What sets you apart

  • Technical Certifications: Microsoft
  • Experience with various Learning Management Systems (Blackboard, Canvas, Sakai, D2L, Moodle)
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
  • Experience working with SANs
  • Good understanding of HTML, CSS, and XML
  • Other languages a plus

Availability

Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers as may be required.

Benefits to joining our team

  • Group insurance plan
  • Uncapped vacation time
  • RRSP matching up to 6%
  • Monthly STM transportation pass provided to those who wish to work in the office. Bixi pass also provided in summer months.
  • Unlimited mental and physical health resources provided through our telemedicine provider.

Apply for this position

As an Explorance SQL Server DBA, you will be joining the Global CloudOps Team out of Montreal office.  You will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consistent performance of our corporate applications. This is a “hands-on” position requiring solid technical skills, as well as excellent interpersonal and communication skills.

What you will do as our new Database Administrator:

  • Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems
  • Install, Configure, and maintain database servers and processes, ensuring high levels of performance, availability, and security
  • Configure, tune (performance/cost) and manage Azure SQL DBs and storage accounts
  • Develop monitoring tools to achieve better visibility of the DB systems
  • Proactively improve DB processes
  • Deployment code review and suggest performance enhancements
  • Setup/monitoring/fixing/analyzing/troubleshooting AlwaysOn/clusters
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Experience working on SQL Server including SSIS / SSRS / SSAS – MUST
  • Experience in ETL development, report development, data extractions, transformations & deployment
  • Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end
  • Database backup and recovery strategies and implementation
  • Refine and automate regular processes, track issues, and document changes
  • Understanding of fundamental design principles behind a scalable application
  • Data migration, transformation, and scripting
  • Write technical design and partial architectures
  • Troubleshooting production issues and bug correction
  • Follow and participate in Explorance development standards and guidelines
  • Become a leader, specialist, and evangelist in the following areas:
    • Data handling specialist
    • Teach and help developers with complex query tuning and schema refinement
    • Database security (e.g. TDE) and auditing abilities
    • Capacity planning
    • Perform scheduled maintenance and support release deployment activities including off hours.
    • Performance monitoring

What you need to succeed in that role:

  • 7+ years MS SQL Server Administration experience required
  • PowerShell knowledge for process automation
  • Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
  • Azure SQL experience
  • Experience working with Microsoft OLAP architectures
  • Experience with Clustering
  • Web Application architecture fundamentals
  • Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server – e.g. Always ON troubleshooting
  • Experience working with Windows server, including Active Directory
  • Excellent written and verbal communication. Flexible, team player, “get-it-done” personality
  • Ability to organize and plan work independently
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities, teams and geographic office (North America, Europe, Australia, Asia) MCTS, MCITP, and/or MVP certifications a plus
  • Azure components knowledge as Logic apps, elastic jobs, analytics etc.
  • Excellent T-SQL knowledge
  • Passion for technology and problem solving
  • Ability to function under pressure

Apply for this position

As we are moving to a global solution, we require more and mode DevOps engineering to automate the deployments helping our CS and DIS team. These two DevOps engineer will help out automating Blue/BlueNext/BlueConnector/etc…

As an Explorance DevOps Engineer, you will be helping the development and QA team to automate, develop, implement and investigate of world-class products.

What you will do as our new DevOps Engineer

  • Administration/Monitoring of different servers in the cloud or on-premises

  • Database (MSSQL) administration and maintenance

  • AD/DC administration

  • VPN administration

  • Backups and restoration of Virtual Machines, Databases

  • Implementation of recovery plans

  • Data migration, transformation, and scripting.

  • Write technical design and partial architectures.

  • Troubleshooting of infrastructure and product deployments, bug correction.

  • Cost and time estimation of features and tasks.

  • Investigation of new technologies to be applicable in Explorance software development processes

  • Support developers and QA team in the implementation of a robust set of services, features, APIs that power our web products.

  • Understanding of fundamental design principles behind a scalable application.

  • Follow and participate in Explorance standards and guidelines

What you will bring to the role:

  • Azure fundamentals

  • CI/CD Pipelines fundamentals

  • MSSQL – Oracle(concepts)

  • Windows Server administration

  • Networking, Routing, Firewall, FTP and DNS understanding

  • Virtualization (Hyper-V)

  • Powershell and Azure CLI scripting

  • Web server technologies like IIS, Tomcat

  • TLS Certificate management

  • Physical Server and Networking configuration

  • SSO Concepts

  • Server-side languages like C#, ASP.NET, Python

  • REST/SOAP API concepts

  • Docker Concepts

  • Git knowledge

Apply for this position

We are currently looking for a Digital Marketing manager who loves a good challenge. A self-starter by nature the ideal candidate is flexible, adaptable and has a passion for learning. A born leader with exceptional management and communication skills, your reliability and dedication are part of your foundational core.

What you will do as a Digital Marketing Manager

  • Develop and drive a strategic roadmap for digital asset and marketing content completeness, accuracy, timely processing of data, KPIs for marketing effectiveness and efficiencies based on business goals.
  • Execute daily management, performance management and leading change in digital marketing platforms and tools such as: social listening, omnichannel dashboard, marketing workflow platform.
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Work in collaboration with Brand team to implement digital selling solutions that guarantee a fast and simple user experience while promoting relevant marketing content (sales enablement, e-learning, newsletter)
  • Identify trends and insights, and optimize spend and performance based on the insights. Brainstorm new and creative growth strategies around conversions and user funnels.
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points, through optimized campaign data and analytics (GTM, UTM, pixels), control testing, remarketing and personalization.

Here’s what you bring to the role

  • BS/MS degree in marketing or a related field
  • 5+ years experience in the production of digital marketing content, collateral and campaigns to support lifecycle marketing and leading digital teams, as well as stakeholder engagement, alignment, and approval
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Experience in optimizing landing pages and user funnels
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics tools
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices in online marketing and measurement

Apply for this position

Currently, we are looking to add a front-end Developer.

 

Skills:

  • Proficient understanding of web fundamentals, including HTML5, CSS3, JavaScript
  • Proficient understanding of adaptive and responsive designs
  • Translation of requirements and technical analysis into visual elements or back-end features
  • Ability to implement automated unit testing
  • Accessibility Guidelines (WCAG)
  • Excellent knowledge of Angular 9+
  • Excellent knowledge of REST API
  • Excellent written and verbal communication
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams 
  • Passion for technology and problem solving
  • Nice to have: Knowledge of React.
  • Minimum of 3 to 5 years experience

Responsibilities

  • Building secure and reusable code and libraries.
  • Implementation of scalable Data Access Layers.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Write technical design and partial architectures.
  • Responsible of effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Creative, self-motivated, with good interpersonal skills
  • Estimation of features and tasks.
  • Follow and participate to Explorance development standards and guidelines
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Troubleshooting production issues and bug correction.

Apply for this position

Currently, we are looking to add a Fullstack Developer (React/Node) in our Innovation Lab’s team!

 

Skills:

  • Proficient understanding of web fundamentals, including HTML5, CSS3, JavaScript
  • Proficient understanding of adaptive and responsive designs
  • Translation of requirements and technical analysis into visual elements or back-end features
  • Ability to implement automated unit testing
  • Accessibility Guidelines (WCAG)
  • React/Typescript
  • Node JS
  • GrapQL
  • REST API
  • Knowledge of PostgreSQL
  • Excellent written and verbal communication
  • Flexible, team player, “get-it-done” personality
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams 
  • Passion for technology and problem solving
  • Nice to have: Knowledge of Angular
  • Minimum of 3 to 5 years experience

Responsibilities: 

  • Building secure and reusable code and libraries.
  • Implementation of scalable Data Access Layers.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Write technical design and partial architectures.
  • Responsible of effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Creative, self-motivated, with good interpersonal skills
  • Estimation of features and tasks.
  • Follow and participate to Explorance development standards and guidelines
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
  • Troubleshooting production issues and bug correction.

Apply for this position

As an Explorance Full Stack Developer, you will be helping the development team to create innovative world class products. On the front-end, as a full stack web developer, you will use a combination of HTML, CSS, AngularJS, Node.js and JavaScript to build the user interface. On the back-end, you will develop applications, servers, and databases that make up the foundational structure using C#, ASP.NET, Python, and SQL.

What you will do as our new Full Stack Developer

  • Implementation of a robust set of services, features, and APIs that will power our web products.
  • Building secure and reusable code and libraries.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Validation and correction of upstream technical design.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Data migration, transformation, and scripting.
  • Write technical design and partial architectures.
  • Responsible for effective code review.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Estimation of features and tasks.
  • Follow and participate in Explorance’s development standards and guidelines.

Here’s what you’ll bring to the role

  • Web fundamentals like HTML, JavaScript, and CSS
  • Accessibility Guidelines (WCAG)
  • CSS preprocessors like Sass or LESS
  • JavaScript frameworks like AngularJS, React, or Ember etc., or JS-based build tools like Grunt, Gulp, and Bower
  • Libraries like jQuery
  • Front-end (CSS) frameworks like Foundation or Bootstrap
  • AJAX
  • SOAP and REST API knowledge
  • Experience working with graphic designers and UI/UX requirements
  • API design and development
  • CRUD (Create, Read, Update, Delete)
  • RESTful Services
  • Passionate about new technologies
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently & within a team
  • A problem solver ready for a new challenge

Apply for this position

Join a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.

What you will do as our new Junior program manager:

  • Daily program management throughout the program life cycle;
  • Defining and adjusting the program governance (controls);
  • Planning the overall program and monitor progress to make sure that milestones are being met across the various projects and programs ;
  • Managing risks and issues and taking corrective measurements;
  • Coordinating the projects and their interdependencies;
  • Managing resources across projects;
  • Managing stakeholders who are involved in the projects or programs of the general framework of program management.
  • Aligning deliverables (outputs) across the projects and programs in the program
  • Managing stakeholders’ communication;
  • Managing the business changes;
  • Managing the main program documentations such as the program initiation document;
  • Analyzing, evaluating, and overcoming program risks, and producing program reports and status for management.

What you need to succeed in that role:

  • 1 to 3 years of experience in the field;
  • A PMP certification is an asset;
  • Good knowledge and handling of project and program management methodology;
  • Good understanding of the wider objectives of the program;
  • Ability to work positively with the wide range of individuals involved in program management;
  • Strong leadership, management, analytical skills and autonomy;
  • The ability to find innovative ways to resolve problems;
  • The ability to communicate easily in French and English.

Apply for this position

We are looking for a designer who’s ready for fast-paced action in the #1 Best workplace in Canada (2021). You will work with the Marketing team and will be responsible for ensuring consistent, high-quality visual representation of the Explorance brand, internally and externally. In addition, you will work closely with other Marketing team members, such as the Web Developer, to keep our websites up-to-date and relevant to Explorance’s audience, and with the Content Specialists to ensure compelling, engaging content. A strong proficiency in graphic design, a solid understanding of branding, and a working knowledge of how to optimize website design is required.

What you will do as our new Graphic Designer:

  • Apply, modify, and maintain graphic brand content
  • Maintain Explorance brand guidelines
  • Design and refine web pages to support new initiatives and evolving brand style
  • Design UI elements and tools such as navigation menus, search boxes, and tabs, for our digital assets
  • Wireframing and page design and overall UI Design using Figma
  • Ensure visual designs work across desktop, tablet, and mobile
  • Work closely with the Graphic Designer to maintain a consistent aesthetic across all digital platforms
  • Other related duties as required

What you need to succeed in that role:

  • Outstanding and up-to-date design skills, with a portfolio to match
  • At least 2 years’ graphic design experience in a similar role
  • Expert knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign) along with the Microsoft Suite (Outlook, Word, PowerPoint)
  • Working knowledge of Figma is essential.
  • Understanding of web accessibility standards is a bonus.
  • Strong collaboration skills within the Marketing team and with stakeholders across the business.
  • Creativity and style
  • Strong organizational skills (multitask, meet deadlines, can manage tasks, time management, and prioritization)
  • Whether working independently or within a team, self-motivated with a strong work ethic.
  • Experience with re-brands a bonus.
  • Knowledge of video software is a bonus.

About You:

We’re looking for someone who:

  • Makes things happen
  • Inspires trust
  • Strong individual and team player
  • Puts users at the heart of their design
  • Is committed to ongoing growth
  • A portfolio or link to a website with your work are required for consideration for this position.

Apply for this position

The Product Analyst should be thrilled with defining an innovative product and be able to work with different personalities. The Product Analyst will focus on the development of new features, create and maintain detailed requirement documentation and functional design specifications, ensure every new function is consistent with the product and meets the business needs.

What You Will Do As Our new Product Analyst

  • Create detailed requirements/specifications for the development team
  • Create documents related to the new product releases
  • Participate in any requirements related activities, constantly updating the documentation to make sure it always represents the latest changes.
  • Keep the communication quick and clear with all team members.

What You Will Bring To The Role

  • At least, 3 years of experience as a Product Analyst 
  • Experience/background in writing technical and/or non-technical documentation e.g. requirements, training materials
  • Excellent communication (written and spoken) skills to work collaboratively with various stakeholders
  • Ability to clearly present the feature to the team
  • Ability to understand technical concepts
  • Passionate about products
  • Ability to empathize with the customer, inspired to build great user experience
  • Proficient in Microsoft Word, Excel, PowerPoint, Confluence, JIRA
  • Strong organizing skills: prioritization, documentation organization, time management, multi-tasking, autonomous
  • Detail-oriented, a keen eye for spotting out the flaw in the solution.
  • Locate in Montreal, Quebec
     

Nice to have

  • Experience with Agile methodology
  • Quick learner
  • Capability to think outside of the box
  • Proficiency in French and knowledge of other languages

Apply for this position

Join a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.

Your Role as a Professional Services Consultant

The Professional Services team works with customers from day one ensuring that products and solutions implemented are fit for purpose and meet the requirements of the project and organization.

  • The ideal candidate will have a “consultative” background interfacing with clients on a daily basis and able to be hands-on technically with our solution(s).
  • Work directly with customers to define requirements and deploy solutions. 
  • Deliver business analysis and solutions engineering – work closely with our customer champions to understand in detail the use cases and business processes and define and implement the solutions in Blue.
  • Able to manage multiple projects concurrently
  • Able to act as project manager on behalf of clients, to help them remain within the scope of their projects, maintain timelines and meet deadlines.
  • Work as a member of a project team (internal and client). The technical tasks may include importing data, custom reporting, developing document reports, and user acceptance testing.
  • Ensure long-term adoption for customers, support organizational change and generate business value in a short timeline
  • Provide remote, and at times onsite consulting
  • Prepare technical objectives – identify and describe key goals and provide the work processes to achieve these goals
  • Serve as the software expert and product specialist, aiming to solve customer business challenges
  • Act as liaison with the development team to document new requirements and follow up to ensure the work meets the requirements
  • Identify additional product/services opportunities in customer organization
  • Strong English language skills both written and spoken, French an asset

Does this sound like you?

  • A quick learner who can easily grasp new technologies and skills
  • Ability to deliver formal and informal training to clients
  • Ability to translate customer needs into requirements
  • Works well in team-based environment
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently

Qualification/Requirements

  • Computer Engineering, Computer Science, MIS or other related field diploma
  • Requires solid functional and technical knowledge of enterprise software applications
  • Experience working with relational databases (i.e. SQL)
  • Experience working with integration solutions, and software API’s
  • Willingness to travel (if needed)
  • Strong English language skills both written and spoken

 What sets you apart

  • Project management and requirements analysis experience
  • Pre-sales / sales-engineering experience a plus
  • Training experience a plus
  • Experience working with Enterprise accounts
  • Proficiency in French and knowledge of other languages (ex: Spanish)
  • Apply by sending us your resume and cover letter.

Benefits to joining our team

  • Group insurance plan
  • Uncapped vacation time
  • RRSP matching up to 6%
  • Monthly STM transportation pass provided to those who wish to work in the office. Bixi pass also provided in summer months.
  • Unlimited mental and physical health resources provided through our telemedicine provider.

Explorance does offer the opportunity to work a hybrid or complete work from home model, however the candidate must be based in Montreal Quebec

Apply for this position

As a QA automation engineer, you will : 

Responsibilities : 

  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Estimate, prioritize, plan and coordinate testing activities
  • Design/Develop test automation strategies with software quality in mind
  • Enhance current automation framework
  • Assisting converting costly manual tests into low-maintenance efficient test automation
  • Create, update and estimate technical work
  • Track and participate in reporting product defects
  • Act as an essential player in the liaison with internal teams (e.g. developers and product managers) to identify system requirements
  • Work hand in hand with developers, testers and product managers to understand new features to determine the testing scope and automating testing
  • Proactively write test automation for application flows and APIs
  • Maintain Test Environments and debug applications
  • Follow and participate to Explorance development standards and guidelines
  • Drive Load & Performance Testing efforts and improvements
  • Drive monitoring, analysis, and investigation of the automated test results with a goal of continuously improving our products and automation solutions
  • Drive and evangelize Prevention / Early Detection improvement across all development and testing activities.

Requirements:

  • 3+ years of automation work in software development
  • Experience developing both front-end and back-end automated tests
  • Experience using Appium, Selenium, Cucumber, JMeter, Postman and, similar tools
  • Experience in SQL DB and Microsoft tools (Visual studio, Excel, etc.…)
  • Experience in programming languages: C#, C++, Java or Python
  • Experience in APIs performance/load tests
  • Experience in building APIs automation testing framework
  • Experience in CI/CD
  • Experience with cloud-based applications
  • Experience in Agile
  • Knowledge of release/product life cycle
  • Nice to have: Experience of software security issues and security testing considerations

Others : 

  • Knowledge of software functional and non-functional testing techniques and software testing lifecycle
  • Strong critical thinking and problem-solving skills
  • Strong spoken and written communication skills. (Asset) Bilingual: French and English
  • Ability to work autonomously
  • Ability to work effectively within a team environment
  • Obsessed with delivering high quality software

Apply for this position

As a Sales Development Representative – Enterprise, you will be prospecting the Enterprise market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.

What you will do as our new Sales Development Representative – Enterprise:

  • Generate new business opportunities from Outbound and Inbound prospecting
  • Use a mixture of prospecting methods including cold calling, email and social outreach
  • Work in collaboration with other Sales Development Representatives and Account Executives
  • Report on any new market trends that may provide additional insight to sales and marketing
  • Utilize Salesforce and other sales and marketing tools to track and maintain leads
  • Understand Explorance offerings and effectively communicate them to prospects
  • Achieve and exceed monthly/quarterly quotas and objectives

 Qualifications

  • Post-secondary education (or equivalent experience)
  • Strong work ethic – willing to put in the work
  • Clear written and verbal communication skills
  • Effective time management and organization
  • Strong phone presence, comfortable with high-volume, outbound cold calling 

Nice to have

  • Experience with CRM (Salesforce) or other relevant sales optimization tools
  • Experience working in a dynamic and challenging, growing start-up environment 
  • Additional languages 

Apply for this position

As a Sales Development Representative – Enterprise, you will be prospecting the Enterprise market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.

This role is largely remote, with some time in a shared office space in Toronto and periodic travel to our Montreal office.

What you will do as our new Sales Development Representative – Enterprise:

  • Generate new business opportunities from Outbound and Inbound prospecting
  • Use a mixture of prospecting methods including cold calling, email and social outreach
  • Work in collaboration with other Sales Development Representatives and Account Executives
  • Report on any new market trends that may provide additional insight to sales and marketing
  • Utilize Salesforce and other sales and marketing tools to track and maintain leads
  • Understand Explorance offerings and effectively communicate them to prospects
  • Achieve and exceed monthly/quarterly quotas and objectives

 Qualifications

  • Post-secondary education (or equivalent experience)
  • Strong work ethic – willing to put in the work
  • Clear written and verbal communication skills
  • Effective time management and organization
  • Strong phone presence, comfortable with high-volume, outbound cold calling 

Nice to have

  • Experience with CRM (Salesforce) or other relevant sales optimization tools
  • Experience working in a dynamic and challenging, growing start-up environment 
  • Additional languages 

Apply for this position

As a Sales Development Representative – Higher Education, you will be prospecting the Higher Education market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.

This role is largely remote, with some time in a shared office space in Toronto and periodic travel to our Montreal office.

What you will do as our new Sales Development Representative – Higher Education:

  • Generate new business opportunities from Outbound and Inbound prospecting
  • Use a mixture of prospecting methods including cold calling, email and social outreach
  • Work in collaboration with other Sales Development Representatives and Account Executives
  • Report on any new market trends that may provide additional insight to sales and marketing
  • Utilize Salesforce and other sales and marketing tools to track and maintain leads
  • Understand Explorance offerings and effectively communicate them to prospects
  • Achieve and exceed monthly/quarterly quotas and objectives

 Qualifications

  • Post-secondary education (or equivalent experience)
  • Strong work ethic – willing to put in the work
  • Clear written and verbal communication skills
  • Effective time management and organization
  • Strong phone presence, comfortable with high-volume, outbound cold calling 

Nice to have

  • Experience with CRM (Salesforce) or other relevant sales optimization tools
  • Experience working in a dynamic and challenging, growing start-up environment 
  • Additional languages 

Apply for this position

Currently, we are looking for a Senior Consultant to join our team who thrives in a dynamic, fast-moving environment. Explorance Consultants focus on creating insights and value through a world class methodology and suite of product solutions, including Blue and Metrics that Matter, for measuring student and employee journeys.

We are seeking someone with proven experience in HR, learning and development or talent management to design and deliver tailored client solutions, engage, and coach our client organizations, support business development, and to bring their insights and innovation to our consulting solutions product roadmap and strategy.

Job Overview:

The Explorance Consulting Practice plays a crucial role in partnering with clients around the globe on their student and employee measurement strategic priorities. The team focuses on delivering tangible value and impact to our clients and innovative solutions and thought leadership to both Explorers (internally) and the industry (externally).

The Senior Consultant leads client project teams in the development and delivery of people insight measurement solutions. This includes leading the execution of our solutions and contributing to the scoping, designing, and ensuring the profitability of client engagements.

This position is based in Montreal and requires two-days a week in-person attendance at the Explorance office.

Consulting Practice Offerings include:

  • People Insight solutions for onboarding, learning and development effectiveness, 360 leadership and capabilities, performance management, employee engagement, talent acquisition and employee exit
  • End-to-end Assessment Instrument Development, Deployment Consulting Support, and Insight Analysis of People Insight Solutions
  • Competency Framework Development for leadership skills and employee capabilities
  • Advanced insight analytics for Employee Experience Measurement including KPIs and Dashboard Development (Tableau) and Impact Studies (in depth program outcome analysis studies)
  • People Insights Industry Award Application Development including award application strategy, data and insight analysis, application response writing
  • Custom Measurement Strategy and Data Insight Analysis workshops and coaching

Key Responsibilities:

  • Influence, guide, and coach on measurement strategy and data insights at all levels of large or small organizations, including senior leaders and executive audiences, both prospects and clients
  • Lead and deliver on commitments to project teams including clients and other Explorance team members (Software Implementation leads, Customer Success Managers, etc.), in the end-to-end execution of client solutions, develop and manage client relationships, project plans, and resources
  • Conduct people insight measurement consulting engagements and presentations virtually and on-site with clients. Lead the design and execution of the measurement strategy for client projects.
  • Utilize core Explorance technology platforms and/or industry standard BI platforms (e.g., Tableau) for assessment instrument development, data collection and analysis on projects
  • Collaborate with the sales team as needed to engage prospects and clients to understand their needs and scope new consulting business. Develop, price, and deliver compelling proposals to clients in partnership with the sales team
  • Support Explorance’s industry presence with thought leadership in both higher education and the student journey, as well as the employee journey within business and industry, including authoring blog posts / articles, presenting at conferences, or designing and delivering custom workshops and webinars on people insights measurement solutions and trends
  • Contribute to the design of innovative, scalable experience measurement solutions that can be productized for new consulting products, both standalone consulting and paired with Explorance Core software/technology solutions. Provide people insights and analytics market expertise to internal Product Management teams for new technology platform design and implementation
  • Ability to travel up to 20% (domestic and international)

Key Skills Needed for Success:

  • 3-5 years’ experience with a deep knowledge and background in one or more people insight measurement areas: learning and development, talent development, onboarding, talent acquisition, employee engagement, people analytics, talent management
  • Strong presence and experience interacting with all levels of global organizations, including Senior Leadership, to
    • Successfully develop deliver business strategy proposals, preferably externally to clients or to internally to stakeholders
    • Lead project teams (including virtual) matrixed across an organization
  • Proven project management capabilities and ability to execute assigned deliverables including creating and managing to project plans, managing multiple projects to deliver on time and within budget along with time, task management and prioritization skills
  • Excellent, effective oral and written communication skills to various levels of audiences in a global environment
  • Ability to work efficiently and effectively both individually and in a team environment with time, task management and prioritization skills
  • Analyze, visualize, and present data insights in a way that helps clients make decisions, prefer experience with or willingness to learn data visualization tools such as Tableau, or related measurement and insight analysis technology
  • Basic knowledge of descriptive and inferential statistics
  • Proficiency in Microsoft Excel
  • Experience designing surveys and analyzing survey data

Education & Language Requirements:

  • Bachelor’s degree required
  • Advanced degree (Masters or PhD) in Business, Industrial/Organizational Psychology, Organizational Development, Human Resources, Learning and Development or related area of study strongly preferred
  • Fluency in English and French required

Apply for this position

Currently, we are looking for a Senior Experience Management Consultant in either Europe or Australia (remote in region or in our London or Melbourne offices) to join our dynamic team who thrives in a dynamic, fast-moving environment.

We are seeking a proven experience management Consultant with experience in the HR, learning and talent development markets to design and deliver tailored client solutions, engage, and coach our client organizations, support business development, and bring their insight and innovation to our technology and consulting product roadmap and strategy.

Job Overview:

The Explorance Consulting Practice plays a crucial role in partnering with clients around the globe on their employee experience management strategic priorities.   Whether a client needs strategy development, advanced analytics, management support, or that little extra to tie everything together, the Explorance consultants provide that trusted advisor support to achieve their goals. Successful team members thrive in a face-paced, collaborative environment focused on delivering tangible value and impact to our clients and innovative solutions and thought leadership both internally to Explorance and externally in the industry.

Consulting Practice Offerings include:

  • Complex and advanced data analysis
  • Skills assessment development 
  • Instrument design and validation
  • Measurement and report strategy
  • KPI and dashboard design
  • Talent program impact studies
  • Custom coaching
  • Award application consulting
  • Executive reporting services
  • Employee and student Journey Mapping & Analytics

The role of a Senior Consultant is to lead client project teams in the development and delivery of employee experience management solutions. They are accountable for leading the execution of our solutions but also contributing to the scoping, designing, and ensuring the profitability of client engagements. Explorance Consultants focus heavily on creating insight and value through world-class methodology design, strategy, change management and advanced data analytics.  In addition to delivering on client commitments, this position collaborates across the organization to develop new employee experience measurement consulting products (with or independent of Explorance technology) and contribute to business development opportunities.

What you will do as our new Senior Experience Management Consultant:

  • Influence, guide, and coach at all levels of large or small organizations, including senior leaders and executive audiences, and both prospects and clients
  • Conduct consulting engagements and presentations virtually and on-site with clients. Lead strategy, design and execution of measurement and analytics projects including:
    • Measuring the Impact of Talent programs (i.e., Learning & Development, Leadership, Onboarding, Performance Management, etc.)
    • Developing holistic employee or student experience measurement strategies
    • Delivering organizational change management and adoption of consulting and software/technology solutions
    • Providing Advanced Data Analysis and Interpretation, both Qualitative and Quantitative
    • Designing and Developing Employee Engagement or Multi-Rater (360, 180) Assessments and reports for leadership, management, skills, etc.
    • Building organizational measurement maturity diagnostics, strategies, and roadmaps
    • Supporting clients with world class capability development through delivery of client workshops and coaching
  • Lead project teams including clients and other Explorance team members (Software Implementation leads, Customer Success Managers, etc.), develop and manage client relationships, project plans, and resources
  • Utilize core Explorance technology platforms and/or industry standard BI platforms (i.e., Tableau, Power BI) for data collection and analysis on projects
  • Collaborate with the sales team to engage prospects and clients to understand their needs and scope new consulting business. Develop, price, and deliver compelling proposals to clients in partnership with the sales team
  • Support Explorance’s industry presence with thought leadership in employee experience measurement, including authoring blog posts / articles, creating podcasts, or designing and delivering custom workshops and webinars on learning and talent analytics
  • Contribute to the design of innovative experience management solutions that are scalable and can be productized for new consulting products, both standalone consulting and paired with Explorance Core software/technology solutions. Provide measurement and analytics market expertise to internal Product Management teams for new technology platform design and implementation
  • Ability to travel up to 20% (domestic and international)

What you will bring to the role:

  • Deep knowledge and background in learning and development, talent development, employee experience management, measurement and analytics, HR best practices and processes, strategic talent management
  • Approximately 3-5 years’ experience in a global organization
    • Successfully developing and delivering consulting proposals, preferably externally to clients or to internal stakeholders
    • Developing and delivering experience management solutions including: strategy development, change management, best practice guidance on methodology and advanced analytics
    • Leading project teams (including virtual) matrixed across an organization
  • Strong presence and experience interacting with all levels of the organization, including Senior Leadership
  • Experience interacting, influencing and collaborating with stakeholders from around the globe, preferably in a client facing role
  • Proven project management capabilities including creating and managing to project plans as well as managing multiple projects at the same time while staying on time and within budget along with time, task management and prioritization skills
  • Excellent, effective oral and written communication skills to various levels of audiences in a global environment
  • Ability to work efficiently and effectively both individually and in a team environment
  • Analyze, visualize, and present data in a way that helps clients make decisions
  • Experience with Power BI, Tableau, SPSS, R (or related measurement and analysis technology)

Education Requirements:

  • Bachelor’s degree required
  • Advanced degree (Masters or PhD) in Business, Industrial/Organizational Psychology, Organizational Development, Human Resources or related area of study strongly preferred

Apply for this position

As an Explorance DevSecOps Engineer, you will be helping the development and QA team to automate, develop, implement and investigate of world class products.

What you will do as our new DevSecOps Engineer : 

  • Security
    • Help maintains security policies and processes around Explorance’s software development.
    • Help manage the Security Assessment Tool backlog
    • Estimation and mitigation of security vulnerabilities
    • Oversee periodic monitoring and reviewing of audit software records to ensure that ongoing activities are appropriate and maintained.
    • Help facilitate and promote activities to foster the engineering department’s DevSecOps awareness
    • Serve as an information security consultant to the departments for all data security related issues.
  • DEV
    • Help team development efforts towards successful project delivery.
    • Maintain high standards of software quality within the team by establishing good practices and habits.
    • Collaborate with other software developers and software architects to plan, design, develop, test, and maintain solutions.
    • Design, develop, and unit test applications in accordance with established standards.
    • Participate in peer-reviews of solution designs and related code.
    • Understand the solution code base and architecture;
    • Estimate effort for change requests and new features;
    • Develop new backend components on new features;
    • Perform pertinence and cost analysis of system mechanisms to support new feature sets; (e.g.:  caching, indexing, queuing, persistence, CDNs, data-warehousing, etc.)
    • Analyze and document performance, security, confidentiality, integrity impacts of system changes;.
    • Implement automated system tests;
    • Perform data migrations, transformations and scripting;
    • Provide level 3 support, troubleshoot production issues and/or perform bug corrections;
    • Follow and participate to Explorance development / operations standards and guidelines;
    • Implementation of robust set of services, features, APIs that power our web products.
  • Ops
    • Configure and deploy our solution for existing and new customers;
    • Develop and maintain deployment automations;
    • Configure and maintain our CI pipelines;
    • **Administration/Monitoring of different servers in the cloud or on-premises
    • **Database (MSSQL) administration and maintenance
    • ***Backups and restoration of Virtual Machines, Databases
    • Data migration, transformation, and scripting
    • Troubleshooting of infrastructure and product deployments
    • Investigation of new technologies to be applicable in Explorance DevOps processes

Here’s what you’ll bring to the role:

  • Minimum of 2 years of successful in-depth knowledge and experience within the private and public Microsoft Azure cloud space.
  • Minimum of 3 years of experience in DevSecOps practices.
  • Able to work effectively across teams within Explorance and with partners to “make it happen”
  • Good knowledge of infrastructure and networking security concepts
  • Excellent communication skills, both verbal and written
  • Experience with configuration management software, source control software and job execution tools, preferably Git, Azure Devops; 
  • Have a good knowledge of CI/CD Pipelines and fundamentals

Assets :

  • Know how to adapt to a constantly evolving environment and like to bring forth new ideas.
  • Have worked on production product compliance, certifications, and audits including security
  • Experience with infrastructure as code tools in the likes of Terraform;
  • Knowledge of Powershell and Azure CLI scripting
  • Knowledge of Web server technologies like IIS
  • Knowledge Certificate and Key vaults management
  • Knowledge SSO Concepts and Bearer token flows
  • Knowledge of C# and Python would be a plus
  • Docker Concepts
  • Knowledge of dockerized containers and “everything-as-code” Methodologies would be a plus

Apply for this position

As an Explorance Solution Architect, you will be helping the development team to create innovative world class products helping to analyze and elaborate our current and next initiatives.

Responsibilities

  • Guide team development efforts towards successful project delivery.
  • Analyze technology requirements and environments
  • Achieve requirements goals within enterprise specific criteria
  • Setting the collaboration framework
  • Creating and elaborating solution prototypes
  • Select best of class technological solution and practices
  • Collaborate with Project Management on elaboration of timelines and estimates
  • Maintain high standards of software quality within your team by establishing good practices and habits.
  • Collaborate with other software developers and software architects to plan, design, test, and maintain solutions.
  • Lead in the collection and documentation of requirements, development of user stories, estimates and work plans.
  • Conception of robust set of services, features, APIs that power our web products.
  • Building secure and reusable applications.
  • Understanding of fundamental design principles behind a scalable application.
  • Write technical design and complex architectures.
  • Estimation of features and tasks.
  • Help lead and participate to eXplorance development standards and guidelines

Skills:

  • API design and development
  • RESTful Services Conception
  • Knowledge of server-side languages like C#, ASP.NET, Python along with popular best of class design patterns
  • Knowledge of Front-end technologies and design patterns
  • Knowledge of Microsoft SQL Server 2012 and up
  • Knowledge of NoSQL
  • Knowledge of Graph Database
  • Knowledge of Web server technologies like IIS, Node.js
  • At least eight years of working experience as a Solution Architect
  • Excellent communication skills
  • Deep analytical skills
  • Passionate about web technologies
  • Work collaboratively
  • Excellent influencer and negotiator

Apply for this position

As an Explorance QA engineer, you will be helping the development team to release robust and secure innovative world-class products. You will be responsible for ensuring software quality of our products through the development and execution of software test plans.

What you will do as our new QA Engineer:

  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Develop Standards and Procedures to Determine Product Quality and Release Readiness
  • Estimate, prioritize, plan and coordinate testing activities
  • Design, develop and execute automation scripts
  • Capable of Using Source Code Repositories
  • Identify, record, document and track bugs
  • Act as an essential player in the liaison with internal teams (e.g. developers and product managers) to identify system requirements
  • Track quality assurance metrics, like defects or issues densities
  • Participate in risk management evaluations and meetings
  • Validate conformity of internal standards

What you need to succeed in that role:

  • Proven expertise with Web-based technologies, IIS, SQL Server, RESTFul
  • Familiar with testing software: Visual Studio, Microsoft Test Manager, QTP and QC
  • Proficient with programming in an OOP language concepts and .NET framework
  • Hands-on experience with automated testing tools
  • Knowledge of SQL and scripting
  • Experience working in an Agile/Scrum development process
  • Experience with performance and/or security testing is a plus
  • Experience in LMS (Learning management Systems) like Blackboard, Canvas, Brightspace is a plus
  • C# a plus
  • Drives innovation
  • Outstanding problem solving/troubleshooting skills
  • Attention to detail
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently or within a team
  • Ability to work under pressure/deadlines
  • A self-starter that is proactive
  • Analytical thinking 

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As an Explorance Intern Developer, you will be helping the development team to create innovative world-class products. On the front-end, as a full stack web developer, you will use a combination of HTML, CSS, AngularJS, Node.js, and JavaScript to build the user interface. On the back-end, you will develop applications, servers, and databases that make up the foundational structure using C#, ASP.NET, Python, and SQL.

What you will do as our new Intern Developer:

  • Implementation of a robust set of services, features, and APIs that will power our web products.
  • Building secure and reusable code and libraries.
  • Translation of requirements and technical analysis into visual elements or back-end features.
  • Validation and correction of upstream technical design.
  • Understanding of fundamental design principles behind a scalable application.
  • Ability to implement automated unit testing.
  • Data migration, transformation, and scripting.
  • Troubleshooting and product bug correction.
  • Responsible for some feature demos.
  • Estimation of features and tasks.
  • Follow and participate in Explorance’s development standards and guidelines.

Here’s what you’ll bring to the role :

  • Web fundamentals like HTML, JavaScript, and CSS
  • Accessibility Guidelines (WCAG)
  • CSS preprocessors like Sass or LESS
  • JavaScript frameworks like AngularJS, React, or Ember, etc. or JS-based build tools like Grunt, Gulp, and Bower
  • Libraries like jQuery
  • Front-end (CSS) frameworks like Foundation or Bootstrap
  • AJAX
  • SOAP and REST API knowledge
  • Experience working with graphic designers and UI/UX requirements
  • API design and development
  • CRUD (Create, Read, Update, Delete)
  • RESTful Services
  • Passionate about new technologies
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently & within a team
  • A problem solver ready for a new challenge

Apply for this position

Rising trends in the marketplace present opportunities to drive specialization and highlight key competitive solutions. We are seeking someone who will take a holistic view of all technologies offered by Explorance and catalog the implementations for specific needs on the market. The chosen candidate enjoys learning, combines their business and application/functional analysis acumen, understands enterprise software, and leverages tools and techniques in support of efficient processes.

Solution analysts work through complex, abstract concepts, roll up their sleeves, and build out comprehensive, easily repeatable solutions that leverage the latest and greatest technologies.

What you will do as our new Solution Analyst:

  • Architect, design and build out end-to-end product demos for Explorance products and integrated solutions such as SIS, HRIS, LMS and other 3rd party software.
  • Own the demo environments from idea to reality: Project manage the demo creation process including use case, feature prioritization, storyboarding, validation, feedback prioritization, demo asset design, demo build, release communication and enablement.
  • Create and maintain related demo enablement assets: scripts, videos, how-to’s, etc.
  • Partner with Community Managers to capture, evaluate and catalog current, in-the-field use cases and best practices from our customers.
  • Partner closely with internal implementation teams to ensure the optimal use of the products’ capabilities across the organization.
  • Design and build emails and journeys that leverage industry best practices, sample data and enablement guides.
  • Create, curate and maintain all solution enablement assets.

What you need to succeed in that role:

  • Bachelor’s degree in computer sciences or equivalent
  • 3-5 years experience in Sales Engineering, QA, Professional Services or related
  • Exceptional communication skills, with the proven ability to translate complex technical concepts into actionable field guidance and differentiated positioning
  • Acute attention to detail, spelling, and grammar
  • Project management skills to orchestrate complex projects

Please join a cover letter to your application.

Apply for this position

We are looking for a creative Technical Writer with strong understanding of what it takes to build an API community and developers Network. This amazing individual should easily be able to read code and API contracts while summarizing for easy consumption by a developer audience.

What you will do as our new API Technical Writer :

  • Create and maintain reference information, examples, and how-to content for API client interactions.
  • Create content that guides client developers on getting started, sending and receiving requests between Explorance products and external systems, and extending their applications through our platform.
  • Research and gather feedback from developers and other subject matter experts, and gain hands-on experience working with our platform in various development environments.
  • Publish content that is accessible, accurate, useful and adheres to our style guide and conventions.
  • Ensure documentation remains current with release updates.

Here’s what you’ll bring to the role:

  • You have 2+ years’ experience creating high-quality content for a developer audience, including API reference topics, developer guides, and other content.
  • You have a background or knowledge of coding.
  • You have experience with REST APIs
  • You have experience with Git
  • You have experience with Agile environments and tools like Confluence and Jira
  • You have experience with Markdown, and Madcap Flare or similar tools.
  • You are passionate about creating a community of developers.
  • You have a proven the ability to handle multiple projects.
  • You love or naturally create team synergy
  • You are able to summarizing multiple viewpoints from a variety of stakeholders.
  • You are able to exchange with Developers and a variety of technical stakeholders.
  • You are able to consume API and build simple sample code
  • You easily understand typical customers usage of APIsYou have a good understanding of the global API economy and market.

Apply for this position

The Account Executive will be responsible for selling corporate/enterprise new logos and managing/retaining/growing a portfolio of existing accounts, for the Explorance Experience Management software suite. Responsibilities include achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle and collaborating with other team members (marketing, sales engineering, etc.).

This position is based in the US and can be remote.

What you will do as our new Enterprise Account Executive

  • Create and execute territory and account plans for prospective clients
  • Secure business by cold calling prospects and following up on leads
  • Identify key decision-makers and cultivate relationships with executive-level contacts
  • Conduct high-impact virtual and live presentations/demonstrations of our solutions
  • Work closely with marketing and pre-sales to assessments and determine customer needs
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Scope, negotiate and close multi-year agreements with prospect accounts
  • Work collaboratively with your team of Account Exec, Sales Development Representative, and Client Success Manager to develop plans for each account to ensure renewal and expansion of the Explorance solution.
  • Exceed activity, pipeline, and revenue targets
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Utilize a solution approach to selling and creating value for customers
  • Leverage internal consulting, services and product development teams appropriately
  • Develop and maintain sales materials and current product knowledge
  • Participate in marketing events such as seminars, webinars, and trade shows events
  • Develop and maintain skills, knowledge and proficiencies required to respond to client needs
  • Continuously build knowledge and skills to keep pace with market trends

Here’s what you’ll bring to the role

  • 5+ years SaaS sales experience ideally in the higher education sector
  • Proven track record of sales success and prospecting, including cold calling
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Demonstrated experience developing a territory sales plan with measurable objectives
  • Strong business development, technical presentation skills, and the ability to present technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Hunter mentality, proactive and self-motivated
  • Excellent verbal and written communications skills in English
  • Strong account management skills and experience developing relationships with C-level
  • Ability to work in a fast-paced team environment
  • Strong analytical and problem-solving skills, sound judgment
  • Confidence to make difficult decisions
  • BA/BSc Degree or Equivalent
  • Willingness to travel extensively within region

Nice to Have

  • Experience working with feedback solutions in the higher education space
  • Experience working in a dynamic and challenging, growing start-up environment
  • Solid understanding of web, enterprise and SaaS technologies

Apply for this position

At Explorance, we believe that improvement is at the heart of progress. Our People Insights solutions work together to drive progress by measuring needs, expectations, skills, knowledge and competencies. Leveraged by hundreds of organisations globally, including a third of Fortune 100 companies, our solutions help organisations develop a culture of continuous improvement.

We are seeking a proven software solution sales executive with experience in the HR, learning and talent development markets to sell our market leading feedback and learning measurement solutions. Targeted organisations are those with more than 5,000 employees up through the world’s largest global organizations.

This position is based in the UK and can be remote but must be commutable to London for regular meetings.

We are looking for experienced, successful candidates with a proven track-record selling SaaS solutions and knowledge of the Corporate HR and L&D space.

What you will do as our new Enterprise Account Executive

  • Create and execute territory and account plans for prospective clients
  • Secure business by cold calling prospects and following up on leads
  • Identify key decision-makers and cultivate relationships with executive-level contacts
  • Conduct high-impact virtual and live presentations/demonstrations of our solutions
  • Work closely with marketing and pre-sales to assessments and determine customer needs
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Scope, negotiate and close multi-year agreements with prospect accounts
  • Exceed activity, pipeline, and revenue targets
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Utilize a solution approach to selling and creating value for customers
  • Leverage internal consulting, services and product development teams appropriately
  • Develop and maintain sales materials and current product knowledge
  • Participate in marketing events such as seminars, webinars, and trade shows events
  • Develop and maintain skills, knowledge and proficiencies required to respond to client needs
  • Continuously build knowledge and skills to keep pace with market trends

Here’s what you’ll bring to the role

  • 5+ years SaaS sales experience ideally in HR, L&D or Talent Development
  • Proven track record of sales success and prospecting, including cold calling
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Demonstrated experience developing a territory sales plan with measurable objectives
  • Strong business development, technical presentation skills, and the ability to present technical  concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Hunter mentality, proactive and self-motivated
  • Excellent verbal and written communications skills in English
  • Strong account management skills and experience developing relationships with C-level
  • Ability to work in a fast-paced team environment
  • Strong analytical and problem-solving skills, sound judgment
  • Confidence to make difficult decisions
  • BA/BSc Degree or Equivalent
  • Willingness to travel extensively within region

Nice to Have

  • Experience working with feedback and measurement solutions in the HR, L&D space
  • Experience working in a dynamic and challenging, growing start-up environment
  • Solid understanding of web, enterprise and SaaS technologies
  • Additional languages

Apply for this position

As a Sales Development Representative, you will be prospecting the Enterprise or Higher Education market within Europe. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across Europe. Your day to day will be a mix of prospecting, skill development and team collaboration.

What you will do as our new Sales Development Representative:

  • Generate new business opportunities from Outbound and Inbound prospecting
  • Use a mixture of prospecting methods including cold calling, email and social outreach
  • Work in collaboration with other Sales Development Representatives and Account Executives
  • Report on any new market trends that may provide additional insight to sales and marketing
  • Utilise Salesforce and other sales and marketing tools to track and maintain leads
  • Understand Explorance offerings and effectively communicate them to prospects
  • Achieve and exceed monthly/quarterly quotas and objectives

Qualifications

  • Post-secondary education (or equivalent experience)
  • Strong work ethic – willing to put in the work
  • Clear written and verbal communication skills
  • Effective time management and organisation
  • Strong phone presence, comfortable with high-volume, outbound cold calling

Nice to have

  • Experience with CRM (Salesforce) or other relevant sales optimisation tools
  • Experience working in a dynamic and challenging, growing start-up environment
  • Additional languages

Apply for this position

Objectives

  • Building and setting up new development tools and infrastructure
  • Understanding the needs of stakeholders and conveying this to developers
  • Working on ways to automate and improve development and release processes
  • Testing and examining code written by others and analyzing results
  • Ensuring that systems are safe and secure against cybersecurity threats
  • Identifying technical problems and developing software updates and ‘fixes’
  • Working with software developers and software engineers to ensure that development follows established processes and works as intended
  • Planning out projects and being involved in project management decisions

 

What you will do as our new DevOps Engineer:

  • Deploy updates and fixes
  • Provide Level 2 technical support
  • Build tools to reduce occurrences of errors and improve customer experience
  • Develop software to integrate with internal back-end systems
  • Perform root cause analysis for production errors
  • Investigate and resolve technical issues
  • Develop scripts to automate visualization
  • Design procedures for system troubleshooting and maintenance

 

What you need to succeed in that role:

  • BSc in Computer Science, Engineering or relevant field
  • 3+ years experience as a DevOps Engineer or similar software engineering role
  • Proficient with git and git workflows
  • Good knowledge of Ruby or Python
  • Working knowledge of databases and SQL
  • Problem-solving attitude
  • Collaborative team spirit
  • TLS Certificate management
  • SSO Concepts
  • Server-side languages like C#, ASP.NET, Python
  • REST/SOAP API concepts
  • Cloud computing
  • Infrastructure as code

Apply for this position

What you will do as a Digital Marketing Manager

  • Develop and drive a strategic roadmap for digital asset and marketing content completeness, accuracy, timely processing of data, KPIs for marketing effectiveness and efficiencies based on business goals.
  • Execute daily management, performance management and leading change in digital marketing platforms and tools such as: social listening, omnichannel dashboard, marketing workflow platform.
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Work in collaboration with Brand team to implement digital selling solutions that guarantee a fast and simple user experience while promoting relevant marketing content (sales enablement, e-learning, newsletter)
  • Identify trends and insights, and optimize spend and performance based on the insights. Brainstorm new and creative growth strategies around conversions and user funnels.
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points, through optimized campaign data and analytics (GTM, UTM, pixels), control testing, remarketing and personalization.

Here’s what you bring to the role

  • Batchelor or Master’s degree in marketing or a related field
  • 10+ years experience in the production of digital marketing content, collateral and campaigns to support lifecycle marketing and leading digital teams, as well as stakeholder engagement, alignment, and approval
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • An exceptionally strong understanding of data-driven marketing, with a comprehensive knowledge of campaign analytics monitoring pipeline performance
  • Evidence of strong project management skills
  • An analytical and solution-oriented mindset, with the ability to set goals and motivate a cross-functional team to achieve results
  • Experience in optimizing landing pages and user funnels
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics tools, Google Ads, Google Search Console
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices in online marketing and measurement

Apply for this position

Currently, we are looking to add a Back-end SQL Developer to our Dev Ops organization.

What you will do as our new Back End Developer:

  • Design and develop solutions that are compliant with both functional and non-functional requirements (Security, Performance, etc.)
  • Ability to design solutions keeping in mind standard design principles/patterns thereby reducing time in reinventing the wheel whilst also being innovative.
  • Learn and understand existing Architecture components/techniques/practices in the projects that are currently developed in the organization
  • Troubleshooting the issue and providing a fix that fits the design and time constraints.
  • Provide suggestions on areas of improvement in the product/process whenever or wherever possible proactively.
  • Conscientious in maintaining the quality of source code that is committed to the version control repository.
  • Provide judicious estimates for features, changes, issues, etc.
  • Helping peers and learning from peers thereby growing as a team working towards a successful delivery
  • Write detailed documentation on the solution provided which helps peers to start working on the solution with minimal support
  • Involve in peer review and provide suggestions as well as be open to accept suggestion that comes out of a peer review
  • Communicate efficiently stakeholders in analyzing problems, gathering requirements, designing solutions, etc.

What you need to succeed in that role:

  • Strong knowledge in maintaining, designing, and developing Web APIs
  • In-depth knowledge in C#, ASP.Net MVC
  • Good knowledge in configuring and hosting application IIS
  • Knowledge in debugging using tools
  • Strong knowledge in SQL programming
  • Knowledge in using tools like SQL profiler, Query Plans.
  • Knowledge in source control tools (GIT)
  • Knowledge on Azure.

Apply for this position

Role Responsibilities

  • Responsible for executing email marketing strategies that generate qualified leads, drive conversion, drive customer engagement and support retention.
  • Clear understanding of the power of email automation and marketing aligning skill sets with the company goals. Lead the email/marketing automation strategy and associated marketing, lead generation and sales campaigns end-to-end, including planning, targeting (segmentation), customer journeys, setup, testing, execution, optimization, and reporting.
  • Ability to create emails, design assets and write messaging that outperforms itself for internal and external customers.
  • Working with other Marketing leads, generate awareness of the brand and products, in addition to running business as usual email operations and marketing calendar campaigns.
  • Implement best practices for email marketing and take the initiative to develop technology to maximize efficiency, improve automation, and leverage it to nurture and engage customers via ongoing digital interactions and cross-functional channels.
  • Utilize customer segmentation and data to employ data-driven decision making.
  • Proven knowledge of HTML and CSS across multiple browsers and platforms. Understanding of the latest trends, challenges, and capabilities in the marketing automation and email marketing space.
  • Develop, implement and manage engaging and personalized campaigns delivering high ROI, awareness, traffic and revenue.
  • Own all email marketing strategy, daily execution, development, ROI reporting and budget.
  • Develop, implement and manage engaging and personalized campaigns delivering high ROI, awareness, traffic and revenue.
  • Create, measure and execute end-to-end marketing campaigns to drive growth.

    Qualifications/Skills/Job Requirements

  • 5+ years of experience marketing automation administration, developing and implementing marketing campaigns required email marketing digital marketing, campaign management or comparable experience.
  • Knowledge of HubSpot Marketing CRM and general know-how of Salesforce Ecosystem.
  • Design skills with experience in web programming (e.g. HTML, CSS, XML, JavaScript) across multiple platforms is an asset.
  • Knowledgeable with email marketing, lead nurturing and marketing automation.
  • Hands-on with HTML and email development – familiarity with mobile responsive email templates
  • Knowledge of the latest digital marketing trends and being able to incorporate best practices, UI/UX (user interface/user experience) enhancements and tech advances in the email space.
  • Understanding of legal Consent requirements and SPAM compliance.
  • Strong knowledge of email best practices and regulatory/laws.
  • Excellent written and verbal communication skills.
  • Must be able to handle high-volume, short-deadline projects.
  • Graphic creative knowledge: fluency in understanding and interpreting strategy, creative/campaign briefs and developing initial brand and design concepts. Clear understanding difference of print, email and web environments.

Apply for this position

In anticipation of upcoming projects, we are seeking a proactive and flexible Project Manager who’s ready to develop their career with a fast-paced, innovative company. This role is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals. If you’re ready to take the next step in your career path with one of Canada’s Best Places to Work, then we want to hear from you.

What you will do as our new Project Manager

  • Initiate projects, define and document scope, develop project plan, monitor and control projects from start to end
  • Assess and manage risk on projects
  • Experience in Agile process methodology
  • Allocate and manage resources
  • Manage and ensure strong communications is maintained with all stakeholders
  • Work closely with the PdM team and project stakeholders to ensure information is communicated.
  • In collaboration with the team; Participate in creating standardized project management processes and procedures for project success team (Organizational Process Assets)
  • In collaboration with the team: Participate in improving existing PM tools and documentation as well as in creating new ones where needed

If you answer ‘yes’ to the following, you’d be a great fit for our PM Position

  • 12+ years of IT experience with 5+ years in Project management
  • PMP or other PM certification is an asset
  • Experience delivering software applications; Complete development cycle;
  • Experience using PM software (ex: MS-Project, JIRA, Confluence)
  • Great negotiation skills with a proven track record of resolving problems to improve overall performance
  • Works well in a team based environment and independently
  • Excellent verbal and written communication skills
  • Excellent time management and organizational skills
  • Experience as a Scrum Master is a bonus
  • Ability to work well in cross-functional teams
  • Creative, self-motivated, with good interpersonal skills
  • Strong conflict resolution skills
  • Always strive for improvement

Apply for this position

Responsibilities:

  • Own the development, implementation, optimization and reporting of complex paid advertising campaigns across a number of 3rd party platforms, including but not exclusive to Google, Bing, Facebook, Youtube and LinkedIn (search, display and video)
  • Ensure all campaigns are delivered on time and within budget whilst achieving the company performance objectives.
  • In-depth understanding of goal attribution setting, UTM set-ups and management.
  • Experience managing large budgets, maximizing impression share, spend & conversion at every opportunity.
  • Review analytics to identify areas of opportunity to maximize performance.
  • Measure and report on performance of digital marketing initiatives and campaigns;
  • Track progress on a regular basis and assess against goals (KPIs and ROI).
  • Create and A/B test engaging, relevant ad copies and landing pages to improve key metrics, learn more about customers and identify more impactful tests.
  • Conduct/review keywords, ad copy, audiences, bid research, management and competition analysis.
  • Ensure ads are targeted to the most relevant audiences and search queries.
  • Identify keyword and campaign structure gaps.
  • Understand rules and regulations related to paid marketing. Identify and communicate issues when they arise.
  • Keep your finger on the pulse to identify opportunities within paid search.
  • Ability to synthesize data and analytics from a wide variety of sources into concise, actionable insights, recommendations and reports; You will be the key player in kick-off meetings, internal relationship management and quarterly business planning.
  • Develop and grow relationships with stakeholders (partners at Google, agencies) in order to craft the best strategic and tactical approach.
  • Stay on top of industry trends and the competitive landscape to help Explorance and our regional offices achieve their goals and uncover opportunities to drive long-term value.

What the successful candidate will bring:

  • 5+ years of marketing experience, with 2+ years of SEM experience within that. Agency, retail marketing, or e-commerce experience is an asset.
  • High level of proficiency with Google Insights, Google Ads, Google Analytics
  • Proven expertise in executing PPC campaigns
  • Strong knowledge of performance marketing, conversion, and online customer acquisition
  • Data-driven mindset and ability to back up recommendations with analysis. Expertise with MS Excel required. Knowledge of HubSpot & Salesforce an asset to have.
  • Familiarity with A/B and multivariate testing

Apply for this position

Responsibilities

  • Preparing website technical audits to identify areas of concern from an SEO perspective and sorting them by level of importance.
  • Reviewing website server logs, crawl reports, and analytics data to come up with strategies to improve indexation and organic growth.
  • Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities.
  • Provide recommendations and execute strategies for content development in alignment with SEO goals and monetization strategies.
  • Prioritize and manage the implementation of all SEO related tasks in conjunction with project managers and developers.
  • Keep pace with SEO, social media and internet marketing industry trends and developments.
  • Track and report on results on a monthly basis while communicating regularly with clients related to new developments, initiatives and task implementation progress.
  • Continue to learn and develop SEO skills from online resources.

    What you’ll need to be successful:

  • Passionate for SEO and internet marketing.
  • High level of integrity, autonomy, and self-motivation.
  • Resourceful, proactive and a creative problem solver.
  • Team player with strong interpersonal and communication skills.
  • Demonstrated success in a results-driven, collaborative environment.
  • Business savvy with strong analytical skills and data-driven thinking.

Qualifications

  • 5+ years of experience as Search Engine Optimization (SEO) Specialist or similar role.
  • Intermediate knowledge of analysis tools (e.g., Google Analytics, Screaming Frog, SEMrush, etc.)
  • Basic knowledge of HTML, CSS, JavaScript.

Apply for this position

The Technical Support Specialist is responsible for supporting Explorance’s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.

Primary Duties and Responsibilities:

  • Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Provide tier 2/3 functional and technical support on eXplorance software solutions
  • Configure and implement new functionality  in the eXplorance software solutions
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
  • Assist in new implementations, installations, upgrades and migrations of existing customers systems
  • Investigate issues with customer IT systems such as SSO, LMS, SIS
  • Provide basic technical and web application training to new customers when required
  • Communicate and coordinate with internal departments when addressing software bugs or new releases
  • Occasionally perform Quality Assurance tasks for testing new software versions
  • Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
  • Collaborate with developers and QA team for high quality, delivery on time

Skills and Competencies:

  • Exceptional Customer Service Focus
  • 3-5 years experience in IT-related field
  • Minimum 3 years of customer support/technical support experience with enterprise software
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Strong analytical problem-solving and decision-making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail

Technical Skills:

  • Experience with SQL/Oracle Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Qualifications/Requirements:

  • English is a must (both verbal and written)
  • Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in a related field
  • Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting

Nice to Have:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS

Availability:

  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
  • Australian shift (4:30 AM to 12:30 PM IST)
  • 24/7 Pager/On-Call Rotation

    About Explorance

    Founded in 2003, Explorance supports more than 20 million students and employees in their professional journey of purpose, growth, and impact.

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We are looking for a creative Technical Writer with strong understanding of what it takes to build an API community and developers Network. This amazing individual should easily be able to read code and API contracts while summarizing for easy consumption by a developer audience.

What you will do as our new API Technical Writer :

  • Create and maintain reference information, examples, and how-to content for API client interactions.
  • Create content that guides client developers on getting started, sending and receiving requests between Explorance products and external systems, and extending their applications through our platform.
  • Research and gather feedback from developers and other subject matter experts, and gain hands-on experience working with our platform in various development environments.
  • Publish content that is accessible, accurate, useful and adheres to our style guide and conventions.
  • Ensure documentation remains current with release updates.

Here’s what you’ll bring to the role:

  • You have 2+ years’ experience creating high-quality content for a developer audience, including API reference topics, developer guides, and other content.
  • You have a background or knowledge of coding.
  • You have experience with REST APIs
  • You have experience with Git
  • You have experience with Agile environments and tools like Confluence and Jira
  • You have experience with Markdown, and Madcap Flare or similar tools.
  • You are passionate about creating a community of developers.
  • You have a proven the ability to handle multiple projects.
  • You love or naturally create team synergy
  • You are able to summarizing multiple viewpoints from a variety of stakeholders.
  • You are able to exchange with Developers and a variety of technical stakeholders.
  • You are able to consume API and build simple sample code
  • You easily understand typical customers usage of APIsYou have a good understanding of the global API economy and market.

Apply for this position

We are seeking a Sales Development Representative to cover the higher education market within Asia-Pacific. The role will be based out of our Melbourne office and will be responsible for all sales development and prospecting tasks such as cold calling as well as engagement-focused activities including developing content and organising events. We are looking for experienced, successful candidates with a proven track-record generating new sales opportunities and engaging the higher education sector.  

What you will do as our new Sales Development Representative

Sales Development:

  • Conduct extensive research to identify prospects
  • Generate new business opportunities from inbound and outbound leads
  • Use a mixture of outreach methods including cold calls, emails and social media
  • Manage and track leads in our CRM (Salesforce)
  • Understand our offerings and effectively communicate them to prospects
  • Work closely with other members of the sales team to qualify opportunities
  • Achieve and exceed monthly/quarterly quotas and objectives

Engagement:

  • Develop region-specific content 
  •  Organise and execute marketing events
  • Coordinate and attend external conferences and events
  • Nurture leads
  • Stay up to date with changes and challenges in the higher education sector
  • Embed Explorance within the regional higher education market

Administration:

  • General administration to support sales in the region

Here’s what you will bring to the role:

  •  1+ years business/sales development experience ideally in the higher education sector
  • Proven track record of generating new business opportunities and achieving targets
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Ability to position technical concepts and business solutions clearly 
  • Responsiveness and thorough follow-up with customers and prospects
  • Strong phone presence, comfortable with high-volume, outbound cold calling 
  • Experience working with/selling enterprise software and SaaS
  • Hunter mentality, proactive and self-motivated
  •  Genuine interest in a high-tech sales career
  • Excellent verbal and written communications skills in English
  • BA/BSc Degree or Equivalent 
  • Willingness to travel for events within region

Essential:

  • Experience working in the higher education sector
  • Experience working in a dynamic and challenging, growing start-up environment 
  • Solid understanding of web, enterprise and SaaS technologies
     

Nice to have:

  • Additional languages 

Working Conditions:

  •  Fast-paced environment
  • Must be willing to travel
  • Availability to support multiple time zones
     

Benefits:

  • Plus superannuation
  • Transport subsidy
  •  Fitness subsidy
  • Convenient Melbourne CBD location

Apply for this position

Pacific region. We are seeking an individual who thrives in a demanding, fast-paced environment, to join our dynamic team.

What you will do as our new SaaS Sales Account Executive:

The Account Executive (AE) is responsible for selling enterprise software to Higher Education institutions and Corporate Enterprise organisations in the Asia-Pacific region. Responsibilities also include prospecting, lead qualification, achieving sales quotas and ensuring the highest level of customer satisfaction by managing all aspects of the sales cycle.

  • Identify key decision-makers and build strong relationships with customers
  • Penetrate and develop major accounts and new prospects
  • Perform sales presentations to prospects
  • Negotiate contracts and close new business deals
  • Develop responses to requests for tenders/proposals (RFT/Ps)
  • Cold call as appropriate within the market or geographic area to ensure a robust pipeline
  • Work closely with Marketing and Solutions Engineering and perform assessments to
  • determine customer requirements
  • Develop and execute a thorough territory plan
  • Set challenging goals, monitor progress, and make sure that results are achieved as planned
  • Identify and close quick, small wins while managing longer, complex sales cycles
  • Utilise a solution approach to selling and create value for customers
  • Prioritise opportunities and apply appropriate resources
  • Maintain good Salesforce CRM hygiene and stay current on product knowledge and the competitive landscape
  • Participate in marketing events such as seminars, webinars, trade shows and events

What you will bring to the role

  • Excellent written/verbal communication and presentation skills
  • Strong business development, technical presentation skills, and the ability to present
  • Technical concepts and business solutions clearly through demonstrations and proposals
  • Responsiveness and thorough follow-up with customers and prospects
  • Outstanding organisational skills to ensure priorities are consistently being pursued
  • Self-motivated, problem solver that works independently and requires little direction
  • Hunter-type personality with polished board room presence and presentation skills
  • Strong work ethic, grit, persistence and a positive attitude
  • Flexible, responsible, self-discipline and self-reliance
  • Must have 5+ years of solid enterprise software sales performance and success
  • Experience in working with Higher Education Institutions and Enterprise Corporations
  • Network of C-suite contacts, including CHRO & other HR department executives
  • Must be willing to travel, other languages a plus
  • Demonstrated ability to exceed individual quarterly and annual quotas
  • Availability to support multiple time zones

Apply for this position

As a Sales Development Representative – Enterprise, you will be prospecting the Enterprise market within APAC. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across APAC. Your day to day will be a mix of prospecting, skill development and team collaboration.

What you will do as our new Sales Development Representative – Enterprise:

  • Generate new business opportunities from Outbound and Inbound prospecting
  • Use a mixture of prospecting methods including cold calling, email and social outreach
  • Work in collaboration with other Sales Development Representatives and Account Executives
  • Report on any new market trends that may provide additional insight to sales and marketing
  • Utilize Salesforce and other sales and marketing tools to track and maintain leads
  • Understand Explorance offerings and effectively communicate them to prospects
  • Achieve and exceed monthly/quarterly quotas and objectives

Qualifications

  • Post-secondary education (or equivalent experience)
  • Strong work ethic – willing to put in the work
  • Clear written and verbal communication skills
  • Effective time management and organization
  • Strong phone presence, comfortable with high-volume, outbound cold calling

Nice to have

  • Experience with CRM (Salesforce) or other relevant sales optimization tools
  • Experience working in a dynamic and challenging, growing start-up environment 
  • Additional Languages

Apply for this position

Currently, we are looking for a Senior Consultant to join our team who thrives in a dynamic, fast-moving environment. Explorance Consultants focus on creating insights and value through a world class methodology and suite of product solutions, including Blue and Metrics that Matter, for measuring student and employee journeys.

We are seeking someone with proven experience in HR, learning and development or talent management to design and deliver tailored client solutions, engage, and coach our client organizations, support business development, and to bring their insights and innovation to our consulting solutions product roadmap and strategy.

Job Overview:

The Explorance Consulting Practice plays a crucial role in partnering with clients around the globe on their student and employee measurement strategic priorities. The team focuses on delivering tangible value and impact to our clients and innovative solutions and thought leadership to both Explorers (internally) and the industry (externally).

The Senior Consultant leads client project teams in the development and delivery of people insight measurement solutions. This includes leading the execution of our solutions and contributing to the scoping, designing, and ensuring the profitability of client engagements.

This position is based in Melbourne and requires two-days a week in-person attendance at the Explorance office.

Consulting Practice Offerings include:

  • People Insight solutions for onboarding, learning and development effectiveness, 360 leadership and capabilities, performance management, employee engagement, talent acquisition and employee exit
  • End-to-end Assessment Instrument Development, Deployment Consulting Support, and Insight Analysis of People Insight Solutions
  • Competency Framework Development for leadership skills and employee capabilities
  • Advanced insight analytics for Employee Experience Measurement including KPIs and Dashboard Development (Tableau) and Impact Studies (in depth program outcome analysis studies)
  • Employee Experience Industry Award Application Development including award application strategy, data and insight analysis, application response writing
  • Custom Measurement Strategy and Data Insight Analysis workshops and coaching

Key Responsibilities:

  • Influence, guide, and coach on measurement strategy and data insights at all levels of large or small organizations, including senior leaders and executive audiences, both prospects and clients
  • Lead and deliver on commitments to project teams including clients and other Explorance team members (Software Implementation leads, Customer Success Managers, etc.), in the end-to-end execution of client solutions, develop and manage client relationships, project plans, and resources
  • Conduct employee experience measurement consulting engagements and presentations virtually and on-site with clients. Lead the design and execution of the measurement strategy for client projects.
  • Utilize core Explorance technology platforms and/or industry standard BI platforms (e.g., Tableau) for assessment instrument development, data collection and analysis on projects
  • Collaborate with the sales team as needed to engage prospects and clients to understand their needs and scope new consulting business. Develop, price, and deliver compelling proposals to clients in partnership with the sales team
  • Support Explorance’s industry presence with thought leadership in both higher education and the student journey, as well as the employee journey within business and industry, including authoring blog posts / articles, presenting at conferences, or designing and delivering custom workshops and webinars on employee experience measurement solutions and trends
  • Contribute to the design of innovative, scalable experience measurement solutions that can be productized for new consulting products, both standalone consulting and paired with Explorance Core software/technology solutions. Provide people insights and analytics market expertise to internal Product Management teams for new technology platform design and implementation
  • Ability to travel up to 20% (domestic and international)

Key Skills Needed for Success:

  • 3-5 years’ experience with a deep knowledge and background in one or more employee experience measurement areas: learning and development, talent development, onboarding, talent acquisition, employee engagement, people analytics, talent management
  • Strong presence and experience interacting with all levels of global organizations, including Senior Leadership, to
    • Successfully develop deliver business strategy proposals, preferably externally to clients or to internally to stakeholders
    • Lead project teams (including virtual) matrixed across an organization
  • Proven project management capabilities and ability to execute assigned deliverables including creating and managing to project plans, managing multiple projects to deliver on time and within budget along with time, task management and prioritization skills
  • Excellent, effective oral and written communication skills to various levels of audiences in a global environment
  • Ability to work efficiently and effectively both individually and in a team environment with time, task management and prioritization skills
  • Analyze, visualize, and present data insights in a way that helps clients make decisions, prefer experience with or willingness to learn data visualization tools such as Tableau, or related measurement and insight analysis technology
  • Basic knowledge of descriptive and inferential statistics
  • Proficiency in Microsoft Excel
  • Experience designing surveys and analyzing survey data

Education & Language Requirements:

  • Bachelor’s degree required
  • Advanced degree (Masters or PhD) in Business, Industrial/Organizational Psychology, Organizational Development, Human Resources, Learning and Development or related area of study strongly preferred
  • Fluency in English and French required

Employee Benefits:

  • Public transport subsidy
  • Fitness subsidy
  • Health insurance subsidy
  • Attractive CBD location

Apply for this position

Join a company that helps organisations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.

Located in vibrant Melbourne, Explorance is a rapidly growing software company recognised for its unique workplace culture. Currently, we are looking for a Technical Support Specialist to join our dynamic team who thrives in a demanding, fast moving environment.

The Technical Support Specialist is responsible for supporting Explorance’s web applications for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.

Primary Duties and Responsibilities:

  • Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Provide tier 2/3 functional and technical support on Explorance software solutions
  • Configure and implement new functionality in the Explorance software solutions
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
  • Assist in new implementations, installations, upgrades and migrations of existing customers systems
  • Investigate issues with customer IT systems such as , SSO, LMS, SIS
  • Provide basic technical and web application training to new customers when required
  • Communicate and coordinate with internal departments when addressing software bugs or new releases
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
  • Collaborate with developers and QA team for high quality, on-time delivery

Skills and Competencies:

  • Exceptional Customer Service Focus
  • 1 -3 years’ experience in IT related field
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualisation
  • Strong analytical problem solving and decision making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organisational skills
  • >Creative, self-motivated, with good interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail

Technical Skills:

  • Experience with SQL Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Qualifications/Requirements:

  • Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in related field
  • Experience working with Microsoft Server, MSSQL, IIS

Nice to Have:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
  • Other languages a plus

Working Conditions

  • Fast-paced environment
  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends).
  • 24/7 Pager/On-Call Rotation
  • Must be willing to travel
  • Availability to support multiple time zones

Benefits

  • Plus superannuation
  • Public transport subsidy
  • Fitness subsidy
  • Convenient Melbourne CBD location

Apply for this position

Currently, we are looking for a talented, energetic, and dedicated implementation specialist to join our growing professional services team.

At professional services, we are at the forefront of onboarding customers joining our growing list of enterprise clients from both higher education institutions and corporate clients. We are looking for a junior consultant to join the team as an implementation specialist supporting senior consultants on client engagements. The selected candidate will be working mainly with our experience management platform Blue.

What you will do as an implementation specialist:

  • Successfully finishing the Blue training and keeping up to date with any training module and internal learning sessions.
  • Collaborate closely with the lead consultant to gather business requirements, analyze them, and validate them with the clients at the beginning of the engagement.
  • Translate the client’s business requirements into a functional setup in Blue.
  • Build and test functional setups in Blue and validate them with the leading consultant.
  • Work with the lead consultant on documenting the engagement’s progress and highlighting any risks.
  • As part of your career progression, you will be gradually called upon to lead a few clients calls under the supervision and guidance of the lead consultant.

What you will bring to the role:

  • Undergraduate degree in a relevant field.
  • Strong written and verbal communication.
  • Critical thinking and problem-solving.
  • Ability to thrive both individually and as a member of a team.
  • Familiarity with basic office productivity tools
  • A customer-oriented mindset
  • Diligence and attention to details

Nice to have:

  • 1-2 years of professional work experience in a software-related role.
  • Familiarity with HTML and CSS.
  • Strong command of Excel.
  • Experience in business analysis and requirement management with emphasis on client-facing roles.
  • Prior experience working with enterprise solutions.
     

If the selected candidate demonstrates an aptitude for learning new technology and strong problem-solving skills, there will be an opportunity to transition into a Professional Services Consultant role after further training.

Apply for this position

As a Sales Development Representative – Enterprise, you will be prospecting the Enterprise market within the Middle East. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across the Middle East. Your day to day will be a mix of prospecting, skill development and team collaboration.

What you will do as our new Sales Development Representative – Enterprise:

  • Generate new business opportunities from Outbound and Inbound prospecting
  • Use a mixture of prospecting methods including cold calling, email and social outreach
  • Work in collaboration with other Sales Development Representatives and Account Executives
  • Report on any new market trends that may provide additional insight to sales and marketing
  • Utilize Salesforce and other sales and marketing tools to track and maintain leads
  • Understand Explorance offerings and effectively communicate them to prospects
  • Achieve and exceed monthly/quarterly quotas and objectives

Qualifications

  • Bachelor’s Degree/University Education
  • Strong work ethic – willing to put in the work
  • Clear written and verbal communication skills
  • Effective time management and organization
  • Strong phone presence, comfortable with high-volume, outbound cold calling
  • Must be fluent in English and Arabic

Nice to have

  • Experience with CRM (Salesforce) or other relevant sales optimization tools
  • Experience working in a dynamic and challenging, growing start-up environment 

Apply for this position

Currently, we are looking for a Technical Support Specialist who always strives for software excellence and continuous improvement.

The Technical Support Specialist will be responsible for supporting Explorance’s web applications for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.

What you will do as our new Technical Support Specialist 

  • Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
  • Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
  • Provide tier 2/3 functional and technical support on eXplorance software solutions
  • Configure and implement new functionality  in the eXplorance software solutions
  • Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
  • Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
  • Assist in new implementations, installations, upgrades and migrations of existing customers systems
  • Investigate issues with customer IT systems such as , SSO, LMS, SIS
  • Provide basic technical and web application training to new customers when required
  • Communicate and coordinate with internal departments when addressing software bugs or new releases
  • Occasionally perform Quality Assurance tasks for testing of new software versions
  • Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
  • Collaborate with developers and QA team for high quality, delivery on time

Here is what you will bring to the role:

  • Exceptional Customer Service Focus
  • 1 -3 years’ experience in IT related field
  • Minimum 3 years customer support/technical support experience with enterprise software
  • Relevant technical work experience, deploying web applications in IIS including server and network administration.
  • Experience with system integration, a good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
  • Strong analytical problem solving and decision-making skills
  • Experience working with multiple stakeholders in a problem-solving environment
  • Exceptional communication skills, both oral and written with client interaction experience at executive levels
  • Ability to handle difficult or sensitive situations with diplomacy and tact
  • Excellent time management and organizational skills
  • Creative, self-motivated, with good interpersonal skills
  • Ability to work independently and as part of a team
  • Attention to detail

Technical Skills:

  • Experience with SQL Database querying and with MS Excel
  • Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration

Qualifications

  • English and French (both verbal and written) Spanish a plus
  • Passion for helping customers with strong customer service skills
  • Technical or Business Diploma in a related field
  • Experience working with Microsoft Server, MSSQL, IIS

Nice to Have:

  • Technical certifications: Microsoft
  • Experience with HTML CSS, XML
  • Experience working with APIs
  • Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
  • Other languages a plus

Availability:

  • Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
  • 24/7 On-Call Rotation

Apply for this position

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