Vision
Realizing the full potential of every single person across their journey of learning, development, growth and productivity in life.
We encourage innovation
Explorers know that they can come to work and be entrepreneurial
and that the company will do whatever it takes to help them meet
their goals.
We don’t think ‘outside of the box’ because
to us there is no box!
Instead we strive to create an environment that nurtures and
preserves the innovator spirit that brought Explorance into being.
Our employees make us
a great workplace
For the past eight years Explorance has been named one of the Best Workplaces™ in Canada by the Great Place to Work® Institute. This award is based on two criteria: feedback from a random selection of employees and an in-depth review of our culture. Explorance remains highly ranked by employee review website Glassdoor.
Our Values
Make sh!t happen Choose to trust
It takes a village, be part of it
Our customers come first Never stop growing
What Explorers have to say
Explorance has met and exceeded all my expectations. I feel the commitment to MTM. Explorance has made sure we feel part of the team and culture. I am most impressed with how quickly and easily we can get things done. I can be better at my job because of the culture of Explorance and the support I have received. I can focus on doing what is right for the client.
Principal Consultant
My journey at Explorance over the past three years has been rich with experiences that drove me to grow professionally and personally. Explorance is equipped with a great vision and great people - I enjoy coming to work every day and I am enthusiastic about the future of our company.
Senior Consultant, Professional Services
Since my first day at Explorance, I’ve been constantly challenged to think outside the box, encouraged to take calculated risks, and have seen firsthand how the work we do impacts the lives of others.
Director of Product
A culture of free-will
A culture of reciprocity
“Today, I am witnessing our culture continue its evolution to support our journey of growth further. I see us going through a natural transformation towards a culture of mutual trust that builds nicely on the notions of free will, flexibility and reciprocity. Moreover, it frames them within an elevated context of autonomy, dependability and responsibility.”
CEO
Locations
When Explorance first launched in 2003, we were 3 employees in a two and a half room office. Today we have 6 offices in different corners of the globe
and are always looking to expand our clan. If you consider yourself a misfit who enjoys doing the unexpected, then we definitely want to hear from you.
Career opportunities
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can be for our people, our customers, and the community. Our continued success is leading us to evolve our hosted services, including expanding on our Azure footprint to leverage the latest public cloud technologies.
We are looking for an exceptional Cloud System Administrator to join our dynamic team who thrives in a demanding, fast-moving environment. Reporting to the VP of Cloud Services and Security, this individual will collaborate closely with the CloudOps and DBA team, SecOps, Technical Customer Support team, R&D, Architecture, and Product Management, to deploy and manage the reference architectures while continuously developing standards and policies that ensure the delivery of products and services that are secure, highly available and scalable.
What you will do as our new Cloud System Administrator:
- As a senior system administrator on the Cloud Operations team, you will be hands-on operational supporting our production cloud platform to ensure reliability, recoverability, and optimum performance
- Manage and establish priorities for analysis, design, development, and maintenance of entire infrastructure systems inclusive of LANs, WANs, internet, and security implementations
- Design and execute short and long-term strategic plans to assure infrastructure capacity attains current and future needs
- Help define and manage the Disaster Recovery Strategy for the cloud systems
- Report and prepare strategies to maintain private cloud infrastructure
- Expand current monitoring or develop new monitoring cadence to provide a more holistic approach (e.g., Site Reliability and Observability)
- Foster a culture of accountability, innovation, and team building
- Maintain and improve company standards
- Support the activities of our Cloud Operations according to contractual agreements and obligations including reporting, monitoring, and dashboards
- Track our cloud customer SLAs (Service Level Agreements) and ensure total conformity to these customer commitments
- Create and maintain complete and accurate documentation for operational audits including security and compliance
- Determine necessary operations certifications and implement plans for securing and maintaining these certifications
- Participate in strategic platform and technology decisions, including innovative technologies, cost-savings strategies, improved processes, and unique value features
- Manage the day-to-day service delivery and escalations through a holistic, end-to-end incident management process
Here is what you will bring to the role
- In-depth knowledge of Microsoft environments (Microsoft Azure, Microsoft Windows Server)
- Experience with virtualization platforms, preferably Hyper-V
- Experience with data protection software for virtual, physical and cloud infrastructures (i.e: Veeam)
- Working knowledge of Storage Area Networks (SAN)
- Experience with web application environments, including TCP/IP, TLS, HTTP, DNS, routing, load balancing, etc.
- Strong working knowledge of networks, firewall systems, and routing protocols
- Proficient with scripting languages such as PowerShell, Bash
- Hands-on experience with high availability web architecture and technology
- Prior experience in hands-on troubleshooting of complex system problems that include capacity planning and performance tuning, reliability, or high availability initiatives
- Experience with centralized logging services and backup systems
- Minimum of 10 years of successful in-depth knowledge and experience within the private and public cloud space
- Know how to adapt to a constantly evolving environment and like to bring forth innovative ideas
- Worked in 24×7 operations and are passionate about delivering premier enterprise-grade cloud and hosted services
- Experienced managing hosted operations, with a proven record of accomplishment
- Have worked on production environment compliance, certifications, and audits including security
- Strong knowledge of infrastructure and networking security concepts
Personal Skills
- Sense of initiative, resourcefulness, and autonomy
- Great team spirit and ability to work effectively across teams within Explorance and with partners to “make it happen”
- Work efficiently, organized, and good time management
- Able to work under pressure
- Ambitious
- Have excellent communication skills, both verbal and written in English and French (basic).
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
As a Sales Development Representative, you will be prospecting the Higher Education market within North America. You will be responsible for generating sales ready leads and opportunities via outbound and inbound prospecting by phone, email and social outreach. You will be focused on industry and specific vertical markets as defined by sales and marketing strategies. You will be focused on generating qualified sales opportunities to support a team of Account Executives within a defined geographic territory across North America. Your day to day will be a mix of prospecting, skill development and team collaboration.
What you will do as our new Sales Development Representative – Higher Education:
- Generate new business opportunities from Outbound and Inbound prospecting
- Use a mixture of prospecting methods including cold calling, email and social outreach
- Work in collaboration with other Sales Development Representatives and Account Executives
- Report on any new market trends that may provide additional insight to sales and marketing
- Utilize Salesforce and other sales and marketing tools to track and maintain leads
- Understand Explorance offerings and effectively communicate them to prospects
- Achieve and exceed monthly/quarterly quotas and objectives
Qualifications
- Post-secondary education (or equivalent experience)
- Strong work ethic – willing to put in the work
- Clear written and verbal communication skills
- Effective time management and organization
- Strong phone presence, comfortable with high-volume, outbound cold calling
Nice to have
- Experience with CRM (Salesforce) or other relevant sales optimization tools
- Experience working in a dynamic and challenging, growing start-up environment
- Additional languages
Other Requirements
- Only apply if you are a Montreal (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
As an Explorance DevOps Engineer, you will be helping the development and QA team to automate, develop, implement and investigate of
world class products.
Responsibilities
- Administration/Monitoring of different servers in the cloud or on-premises
- Database (MSSQL)administion and maintenance
- AD/DC administration
- VPN administration
- Backups and restoration of Virtual Machines, Databases
- Implementation of recovery plans
- Data migration, transformation, and scripting.
- Write technical design and partial architectures.
- Troubleshooting of infrastructure and product deployments, bug correction.
- Cost and time estimation of features and tasks.
- Investigation of new technologies to be applicable in Explorance software development processes
- Support developers and QA team in the implementation of robust set of services, features, APIs that power our web products.
- Understanding of fundamental design principles behind a scalable application.
- Follow and participate to Explorance standards and guidelines
Bonus skills:
- Know how to adapt to a constantly evolving environment and like to bring forth new ideas.
- Have worked on production product compliance, certifications, and audits including security
- Experience with infrastructure as code tools in the likes of Terraform;
- Virtualization (Hyper-V)
- Powershell and Azure CLI scripting
- Web server technologies like IIS, Tomcat
- TLS Certificate management
- Physical Server and Networking configutation
- SSO Concepts
- Server-side languages like C#, ASP.NET, Python
- REST/SOAP API concepts
- Docker Concepts
- Git knowledge
Requirements:
- Have a minimum of 2 years of successful in-depth knowledge and experience within the private and public Microsoft Azure cloud
space. - Have a minimum of 3 years of experience in DevOps practices.
- Able to work effectively across teams within Explorance and with partners to “make it happen”
- Have a good knowledge of infrastructure and networking security concepts
- Have excellent communication skills, both verbal and written
- Experience with configuration management software, source control software and job execution tools, preferably Git, Azure Devops;
- Have a good knowledge of CI/CD Pipelines and fundamentals
Other Requirements
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Roles and Responsibilities as a Senior SQL Developer
- Implementation of robust Stored Procedures.
- Implementation of highly scalable Data Access Layers.
- Maintain SQL scripts, indexes, and complex queries for data analysis and extraction
- Maintain and create SSIS Packages.
- Building secure and reusable code and libraries.
- Translation of requirements and technical analysis into visual elements or back-end features.
- Validation and correction of upstream technical design.
- Understanding of fundamental design principles behind a scalable application.
- Ability to implement automated unit testing.
- Data migration, transformation, and scripting.
- Write technical design and partial architectures.
- Responsible for effective code review.
- Troubleshooting and product bug correction.
- Responsible for some feature demos.
- Estimation of features and tasks.
- Follow and participate to Explorance development standards and guidelines
- Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
- Create and maintain data extractions, transformations – ETL
- Understanding of fundamental design principles behind a scalable application.
- Write technical design and partial architectures.
- Troubleshooting production issues and bug correction.
- Follow and participate in Explorance development standards and guidelines
Skills and Requirements:
- Server-side languages like C#, ASP.NET Core
- Strong Microsoft SQL Server development skillset
- Knowledge of Graph SQL
- Web server technologies like IIS, Node.js
- 5+ years of MS SQL Server development
- Experience using MS BI tools like SSIS and knowledge of Data warehouse design.
- Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
- Azure SQL experience
- Web Application architecture fundamentals
- Excellent written and verbal communication
- Flexible, team player, “get-it-done” personality
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities and teams
- Passion for technology and problem-solving
Other Requirements:
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
oin a Montreal headquarter company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Experience Management (XM) solutions because we believe that each experience matters.
As a Back-end SQL Developer, you will be part of our Dev Ops organization.
What you will do as our new Back End Developer:
- Implementation of Stored Procedures.
- Implementation of scalable Data Access Layers.
- Building secure and reusable code and libraries.
- Translation of requirements and technical analysis into visual elements or back-end features.
- Validation and correction of upstream technical design.
- Understanding of fundamental design principles behind a scalable application.
- Ability to implement automated unit testing.
- Data migration, transformation, and scripting.
- Write technical design and partial architectures.
- Responsible of effective code review.
- Troubleshooting and product bug correction.
- Responsible for some feature demos.
- Estimation of features and tasks.
- Follow and participate to Explorance development standards and guidelines
- Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations
- Write technical design and partial architectures.
- Troubleshooting production issues.
What you need to succeed in that role:
- 3/5 experience
- Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
- Azure SQL experience
- Server-side languages like C#, ASP.NET,
- SQL development skillset
- Web server technologies like IIS
- Knowledge of Python
- NoSQl
- Knowledge of Graph SQL
- Microsoft Azure functions
- Web Application architecture fundamentals
- Microservices architectures
- Excellent written and verbal communication
- Flexible, team player, “get-it-done” personality
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between different activities and teams
- Passion for technology and problem solving
Other Requirements
- Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
We are seeking a talented Front-End Developer to join our dynamic team, with a special focus on collaborating closely with our design team to bring creative visions to life. In this role, you will not only be responsible for translating design concepts into seamless web interfaces using HTML, CSS, and JavaScript but will also bring your expertise in Content Management Systems (CMS) to the table. The ideal candidate will have a solid understanding of popular CMS platforms, ensuring the effective integration and maintenance of content on our websites.
Key Responsibilities:
- Collaborate closely with the design team to implement visually appealing and user-friendly web interfaces.
- Utilize HTML, CSS, and JavaScript to translate design concepts into responsive and efficient code.
- Integrate and optimize CMS solutions for efficient content management.
- Ensure cross-browser compatibility and responsiveness of applications.
- Actively participate in design discussions, providing technical insights and solutions.
- Stay updated on emerging trends and technologies in front-end development, design, and CMS platforms.
- Contribute to the continuous improvement of our development processes.
Qualifications:
- Proven experience of 2-3 years as a Front-End Developer or similar role.
- Proficiency in React, View, HTML, CSS, JavaScript, and related front-end technologies.
- Strong understanding of design principles and user experience.
- Experience working collaboratively with design teams.
- Knowledge of CMS platforms, with a focus on effective content integration and management.
- Familiarity with responsive design and cross-browser compatibility.
- Excellent communication and teamwork skills.
- Ability to troubleshoot, problem-solve, and adapt to changing project requirements.
Other Requirements
- Only apply if you are a Beirut (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
If you are passionate about front-end development, possess expertise in CMS platforms, and thrive in a collaborative environment, we invite you to apply. Join us in shaping the future of our digital presence and delivering outstanding web experiences. Apply now to be a key player in our innovative and creative team.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and Twitter.
*****
Joignez-vous à une entreprise dont le siège social est situé à Montréal et qui aide les organisations du monde entier à créer un parcours personnalisé d’impact et d’épanouissement pour leurs employés. Explorance offre des solutions novatrices de connaissance des personnes parce que nous croyons que chaque expérience compte.
Nous recherchons un talentueux développeur Front-End pour rejoindre notre équipe dynamique, avec un accent particulier sur la collaboration étroite avec notre équipe de design pour donner vie à des visions créatives. Dans ce rôle, vous serez responsable non seulement de traduire les concepts de design en interfaces web fluides en utilisant HTML, CSS et JavaScript, mais apporterez également votre expertise en systèmes de gestion de contenu (CMS). Le candidat idéal aura une compréhension solide des plates-formes CMS populaires, garantissant l’intégration et la maintenance efficaces du contenu sur nos sites web.
Responsabilités Principales :
- Collaborer étroitement avec l’équipe de design pour mettre en œuvre des interfaces web attrayantes et conviviales.
- Utiliser HTML, CSS et JavaScript pour traduire les concepts de design en code réactif et efficace.
- Intégrer et optimiser les solutions CMS pour une gestion efficace du contenu.
- Assurer la compatibilité inter-navigateurs et la réactivité des applications.
- Participer activement aux discussions de design, en fournissant des idées et des solutions techniques.
- Rester informé des tendances émergentes et des technologies en développement front-end, design et plateformes CMS.
- Contribuer à l’amélioration continue de nos processus de développement.
Qualifications :
- Expérience avérée de 2 à 3 ans en tant que développeur Front-End ou rôle similaire.
- Maîtrise de React, View, HTML, CSS, JavaScript et des technologies front-end connexes.
- Compréhension solide des principes de design et de l’expérience utilisateur.
- Expérience de travail en collaboration avec des équipes de design.
- Connaissance des plates-formes CMS, avec un accent sur l’intégration et la gestion efficaces du contenu.
- Familiarité avec le design réactif et la compatibilité inter-navigateurs.
- Excellentes compétences en communication et en travail d’équipe.
- Capacité à résoudre les problèmes et à s’adapter aux exigences changeantes des projets.
Autres exigences
- Postulez uniquement si vous êtes un résident de Beyrouth (ou des environs) et que vous souhaitez faire partie d’une culture de bureau dynamique et très engagée.
Si vous êtes passionné par le développement front-end, possédez une expertise dans les plateformes CMS et prospérez dans un environnement collaboratif, nous vous invitons à postuler. Rejoignez-nous pour façonner l’avenir de notre présence numérique et offrir des expériences web exceptionnelles. Postulez dès maintenant pour être un acteur clé au sein de notre équipe innovante et créative.
Chez Explorance, nous prenons l’inclusion à cœur et la vivons chaque jour. Nous mettons l’humain au premier plan dans tout ce que nous faisons et sommes fiers de notre authenticité et de notre culture de l’inclusion. Nous encourageons donc les personnes de toute race, religion, ethnie, identité de genre, orientation sexuelle, âge, statut d’immigration, handicap ou autres caractéristiques protégées par la loi à postuler. Nous prenons nos décisions en matière d’emploi sans tenir compte de ces caractéristiques. Et pour garantir un espace de travail sûr à tous nos employés, tout emploi est subordonné à la réception d’une vérification satisfaisante des antécédents et des références.
À propos d’Explorance
Explorance permet aux organisations de disposer d’analytique de données au service du feedback organisationnel nouvelle génération afin d’accélérer la transition de l’information à l’action, encourageant ainsi la philosophie du « Feedback for the brave » pour stimuler l’objectif, l’impact, et la croissance.
Forte de ses 20 ans d’expertise, Explorance, membre du Forum économique mondial et partenaire de confiance de 35 % des entreprises du Fortune 100 et de 25 % des meilleurs établissements d’enseignement supérieur au monde, a influencé plus de 25 millions de personnes grâce à des solutions primées telles que Blue, Metrics That Matter, et MLY.
Constamment parmi les meilleurs employeurs selon le Great Places to Work Institute®, Explorance, lauréat du prix Brandon Hall AI, est également deux fois leader mondial sur le marché du feedback à 360 degrés selon Fortune Business Insights.
Pour plus d’informations, visitez explorance.com ou contactez-nous sur LinkedIn, Facebook et X.
Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.
Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for a Customer Support Analyst who always strives for software excellence and continuous improvement.
The Customer Support Analyst is responsible for supporting Explorance’s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.
Primary Duties and Responsibilities:
- Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution
- Create service requests and properly document all customer interactions and troubleshooting actions in the department’s case management system
- Provide tier 2/3 functional and technical support on Explorance software solutions
- Configure and implement new functionality in the Explorance software solutions
- Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs
- Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved
- Assist in new implementations, installations, upgrades and migrations of existing customers systems
- Investigate issues with customer IT systems such as , SSO, LMS, SIS
- Provide basic technical and web application training to new customers when required
- Communicate and coordinate with internal departments when addressing software bugs or new releases
- Occasionally perform Quality Assurance tasks for testing of new software versions
- Follow procedures, and continually improve internal processes for maintenance of solutions that are in production
- Collaborate with developers and QA team for high quality, delivery on time
Skills and Competencies:
- Exceptional Customer Service Focus
- Relevant technical work experience, deploying web applications in IIS including server and network administration.
- Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization
- Strong analytical problem solving and decision making skills
- Experience working with multiple stakeholders in a problem-solving environment
- Exceptional communication skills, both oral and written with client interaction experience at executive levels
- Ability to handle difficult or sensitive situations with diplomacy and tact
- Excellent time management and organizational skills
- Creative, self-motivated, with good interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail
Technical Skills:
- Experience with SQL/Oracle Database querying and with MS Excel
- Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration
Qualifications/Requirements:
- Verbal and written communication skills in both French and English for use in communication with global offices. Spanish is a plus.
- Passion for helping customers with strong customer service skills
- Technical or Business Diploma in related field
- Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.
Nice to Have:
- Technical certifications: Microsoft
- Experience with HTML CSS, XML
- Experience working with APIs
- Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS
Availability:
- Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers
- 24/7 Pager/On-Call Rotation
Other Requirements:
- Only apply if you are a Beirut (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.
About Explorance
Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to drive purpose, impact, and growth.
Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.
Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights.
Visit explorance.com or connect on LinkedIn, Facebook, and Twitter.
*****
Joignez-vous à une entreprise dont le siège social est situé à Montréal et qui aide les organisations du monde entier à créer un parcours personnalisé d’impact et d’épanouissement pour leurs employés. Explorance offre des solutions novatrices de connaissance des personnes parce que nous croyons que chaque expérience compte.
Explorance est une entreprise de logiciels en pleine croissance reconnue pour sa culture d’entreprise unique. Nous nous efforçons d’être les meilleurs possibles pour nos employés, nos clients et la communauté. Nous sommes actuellement à la recherche d’un analyste du soutien à la clientèle qui s’efforce toujours d’atteindre l’excellence en matière de logiciels et de s’améliorer continuellement.
L’analyste du support client est responsable du support des produits d’Explorance pour nos clients. Cela inclut l’interaction et la communication avec nos équipes internes pour résoudre les problèmes. Le rôle comprend également une part de consultation avec les clients sur la meilleure façon d’intégrer l’application d’Explorance à des systèmes tiers pour répondre à leurs besoins d’automatisation et d’évolutivité.
Tâches et responsabilités principales :
- Servir de point de contact unique tout en fournissant, de manière efficace et coopérative, une assistance de qualité supérieure aux clients et en résolvant les problèmes.
- Créer des demandes de service et documenter correctement toutes les interactions avec les clients et les actions de dépannage dans le système de gestion des cas du département.
- Fournir un support fonctionnel et technique de niveau 2/3 sur les solutions logicielles d’Explorance.
- Configurer et mettre en œuvre de nouvelles fonctionnalités dans les solutions logicielles d’Explorance.
- Enregistrer, hiérarchiser, rechercher et résoudre avec précision les demandes et les problèmes complexes des clients dans les délais impartis, tout en respectant ou en dépassant les accords de niveau de service.
- Fournir des rapports détaillés, identifier les fonctionnalités et fournir des mises à jour sur le statut des problèmes identifiés en interne et avec le client jusqu’à ce que le cas d’assistance au client soit résolu.
- Aider à la mise en œuvre, à l’installation, à la mise à niveau et à la migration des systèmes des clients existants.
- Enquêter sur les problèmes liés aux systèmes informatiques des clients, tels que SSO, LMS, SIS.
- Fournir une formation technique de base et une formation aux applications web aux nouveaux clients, le cas échéant.
- Communiquer et coordonner avec les services internes lors de la résolution de bogues ou de nouvelles versions de logiciels.
- Effectuer occasionnellement des tâches d’assurance qualité pour tester les nouvelles versions des logiciels.
- Suivre les procédures et améliorer continuellement les processus internes pour la maintenance des solutions en cours de production.
- Collaborer avec les développeurs et l’équipe d’assurance qualité pour assurer une qualité élevée et une livraison dans les délais.
Aptitudes et compétences :
- Orientation exceptionnelle vers le service à la clientèle
- Expérience professionnelle technique pertinente, déploiement d’applications web dans IIS, y compris l’administration du serveur et du réseau.
- Expérience de l’intégration de systèmes, bonne compréhension de l’architecture des produits, des composants d’infrastructure, des bases de données, des systèmes cloud et de la virtualisation.
- Solides compétences analytiques en matière de résolution de problèmes et de prise de décision
- Expérience de travail avec plusieurs parties prenantes dans un environnement de résolution de problèmes
- Compétences exceptionnelles en matière de communication, tant à l’oral qu’à l’écrit, avec une expérience de l’interaction avec les clients au niveau de la direction.
- Capacité à gérer des situations difficiles ou sensibles avec diplomatie et tact.
- Excellentes compétences en matière de gestion du temps et d’organisation
- Créatif, motivé et doté de bonnes compétences interpersonnelles
- Capacité à travailler de manière indépendante et en équipe
- Le souci du détail
Compétences techniques :
- Expérience de l’interrogation de bases de données SQL/Oracle et de MS Excel
- Compétences en matière d’installation et d’administration de serveurs MS Windows, d’installation et de configuration de MS SQL Server
Qualifications/exigences :
- Compétences en matière de communication verbale et écrite en français et en anglais pour la communication avec les bureaux internationaux. L’espagnol est un atout.
- Passion pour l’aide aux clients avec de solides compétences en matière de service à la clientèle
- Diplôme technique ou commercial dans un domaine connexe
- Expérience de travail avec Microsoft Server, MSSQL, IIS, certificats, dépannage de livraison de courriels.
Bon à avoir :
- Certifications techniques : Microsoft
- Expérience avec HTML CSS, XML
- Expérience de travail avec des API
- Connaissance/expérience de l’utilisation d’offres « cloud » telles que Microsoft Azure ou AWS
Disponibilité :
- Être disposé à travailler en dehors des heures de travail « normales » (c’est-à-dire le soir, la nuit, le week-end) pour assurer l’assistance à nos clients internationaux.
- Rotation 24 heures sur 24 et 7 jours sur 7 des pagers/de l’appel
Autres exigences :
- Ne postulez que si vous résidez à Beyrouth (ou dans les environs) et que vous souhaitez faire partie d’une culture dynamique et très engagée au bureau.
Chez Explorance, nous prenons l’inclusion à cœur et la vivons chaque jour. Nous mettons l’humain au premier plan dans tout ce que nous faisons et sommes fiers de notre authenticité et de notre culture de l’inclusion. Nous encourageons donc les personnes de toute race, religion, ethnie, identité de genre, orientation sexuelle, âge, statut d’immigration, handicap ou autres caractéristiques protégées par la loi à postuler. Nous prenons nos décisions en matière d’emploi sans tenir compte de ces caractéristiques. Et pour garantir un espace de travail sûr à tous nos employés, tout emploi est subordonné à la réception d’une vérification satisfaisante des antécédents et des références.
À propos d’Explorance
Explorance permet aux organisations de disposer d’analytique de données au service du feedback organisationnel nouvelle génération afin d’accélérer la transition de l’information à l’action, encourageant ainsi la philosophie du « Feedback for the brave » pour stimuler l’objectif, l’impact, et la croissance.
Forte de ses 20 ans d’expertise, Explorance, membre du Forum économique mondial et partenaire de confiance de 35 % des entreprises du Fortune 100 et de 25 % des meilleurs établissements d’enseignement supérieur au monde, a influencé plus de 25 millions de personnes grâce à des solutions primées telles que Blue, Metrics That Matter, et MLY.
Constamment parmi les meilleurs employeurs selon le Great Places to Work Institute®, Explorance, lauréat du prix Brandon Hall AI, est également deux fois leader mondial sur le marché du feedback à 360 degrés selon Fortune Business Insights.
Pour plus d’informations, visitez explorance.com ou contactez-nous sur LinkedIn, Facebook et X.
